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OnePlus India Complaints & Reviews

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Updated: Mar 26, 2026

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OnePlus India reviews & complaints page 56

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Address: New Delhi, Delhi, 110065

Dear Officer,

I bought one plus two mobile instrument on 24 November 2015, with extended warranty. (XOOOEPWDFT - IEMI: [protected]).
Recently while I was talking on phone the power went off i.e. the phone switched off automatically. We contacted the service center located in Nehru Place, New Delhi. According to them there is a mother board problem which needs to be changed and they said it is not covered under warranty as the damage is caused due to some liquid inside the phone.

To my great surprise, the power of the phone went off while I was talking and there cannot be any chance of liquid getting inside it, however they have refused to address our problem and demanding a repair charge of over Rs. 17, 000/- to change the mother board. This seems to be cheating on me without taking ownership of fault in the mobile instrument.

Request your intervention to resolve the problem.

CA Jaikumar Tejwani
[protected]

OnePlus India customer support has been notified about the posted complaint.

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D

dheer2690

from Vasai-Virar, Maharashtra

Oct 25, 2016

Recently bought One plus 2 mobile through online cost around 23000 rs, after 2 to 4 months, it got repaired, then I went to some customer service company of one plus, said mother board repair cost around 17, 800, is this the way to get service details, this is the worthy of the product.

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Address: Mumbai City, Maharashtra, 781017

Website: www.servify.in

Hon'ble sir,
I have bought a one plus 3 handset paying rs. 27999 in the month of august, 2016. it had accidental insurance cover for one year under third party scheme of servify pvt. ltd.
In the month of september my phone had an accidental liquid spill and got damaged. as per policy, i claimed for the damage repair. the servify team gave me a mail to provide all details in a document provided by them. i filled up all documents and paid rs. 1000 as asked by them.

Their policy was to repair the phone in 20 days. i have to call them again and again to repair it. they gave me a message in the android app on 23rd september that your device inspection is complete and repair will take 5-6 days. its more than one and a half month till today, they havent given my phone. when i call them they give excuses everytime, they promise to call me but never call me back. i am tired of this harrasment. kindly take nescessary action.

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Address: Panchkula, Haryana, 134109

Website: NA

I wanted to replace the screen display of my phone. For that, I had called two one plus service centres located in Chandigarh and panchkula. When asked about the cost, I was told 7070 rs by the center in panchkula whereas 8500 rs by the center in chandigarh. When I asked about the reason for the difference in rates by the chandigarh center, they refused to state any reason and gave rude reply that get it done from panchkula then.

When the service centers are of One plus india, then why there is discrepancy in the rates.?

Address of Chandigarh service center.

Swastik Computers,
S.C.O.[protected], FF,
SEC-17-D, Above nike showroom,
Chandigarh-160017
Landmark: Near Badra building

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Address: Hyderabad, Andhra Pradesh, 500003

Website: oneplusstore.in

I had given my charger for replacement and it has been over 20 days and they have not yet replaced it. I was told that it would be taking only 7 business days at max, this is a big issue as none of the call centre agents are responding clearly on this matter..
Really disappointed by this kind of one plus service support.
— my job sheet number — srrg[protected]
— complaint number — 412106

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Address: 201010

Website: oneplus.net/in/support

Hi,

I bought one plus x mobile phone few months back for INR 17, 000
All of the sudden it stopped working.
.

I showed my phone at service center. They say its a liquid damage and asking for INR 14, 450 to repair when the new one costs 15000 now. I told them it never went into water.
They say it might have been due to moisture and I have to bear the charges.
It is under warranty
Why should I bear the charges if the phone got damaged due to its own(through moisture). They should not sell it in a country or city where there is moisture and should sell it only in cold countries if the device is so delicate.
After a month of complaining and follow ups, they are still telling me to bear the repair charges(which is equal to the cost of a new oneplus x phone). The phone got damaged on its own probably due to moisture, I need my money back.

They are neither refunding nor repairing for free.

I want my hard earned money back. Please help.

my case id is 84402

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Address: New Delhi, Delhi, 122015

Hi
I bought One plus One Sandstone black, 64 GB IMEI No. is [protected] through Amazon in starting of this year in January, regarding complaint, in a span of just one month phone's headphone jack stopped working i tried many earphones of different companies none of them worked but anyhow i was adjusting because the staff of one plus don't know how they are trained they don't even know how to talk to customers i was literally ignored not even entertained, i got seriously irritated and left, from second month a line started coming in side of the screen don't have any idea how it started, i took it to the service center now they say its water inside my handset and we cant help its out of guarantee now. within a year i got frustrated using this phone, spent 18000 and it feels all drained, why we will trust these companies if neither they are giving good handsets just providing attractive specs nor a good service.i want a settlement with this either give me a new handset and repair it under warranty.

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Address: Hyderabad, Andhra Pradesh, 500068

My charging cable was damaged and visited the service center as the device is under warranty, service center dint have spares. And the spares should be shipped from bangalore. From past 15 days same status part is not shipped to hyderabad.

My device is under warranty and cable was damaged. Ideally it should get replace immediately, store dint have stock and they should get shipped from bangalore.

Its been 15 days still part did not arrive.

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Address: Dehradun, Uttarakhand, 248002

One plus one or x is very fraud company they are not taking care of customers even their mobile phones are very poor. We can get the better mobile phones or better service in 4000 but they have charged more than 15000 but they are not giving any service.
Once i purchased the mobile its facing the problems from day first so i will not recommend to purchase this phone it is totally wastage of money.
Now my mobile is totally dead because of one plus customer support and they are not taking care of that.

They are cheaters dont buy the one plus mobile phones

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Address: Ludhiana, Punjab, 141001

Website: oneplus.net/in

Cased id-394441
Imei-[protected]
I purchased a oneplus 3 two months ago
While using the mobile phone the internal display got broken automatically touch is fine not a single scratch on the phone.
Next day visited oneplus authorised service center (70 kms. Far from my residence) they said we will contact with oneplus if it is covered under warranty or not, on next day i called them they said oneplus denied the warranty, then i contacted oneplus support they asked pictures of my phone and i send them all and now they are saying service center technician denied the warranty what is this am'i some kind of toy that played here and there.

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Address: Chennai, Tamil Nadu, 600 008

Website: oneplus.net/in/2

Finger print sensor not working, service people saying that litmus paper turns red and uncovered under warranty. So they are not considering about my complaint. But diagnose it under the payment procedure. Finger print sensor rate is around rs 2000. Why they are asking for rs 9500. Spare cost price list they had enclosed in their website also.

Silly technical reason that litmus paper changes red, that may change because of moisture also. This one changes entire red. Actually blue litmus only changes red, but they are saying that initially white litmus inside the earphone jack.

It must be production and design defect placing the hole at the top without the lid.

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Address: 110070

Website: oneplus.net/in

Dear One Plus 2,
My IMEI Number is

[protected]

[protected]

I purchased my mobile and it frequently reboot after 5 minute every time, I have called and visited most of your Service center, they always said to reset and backup with factory settings since this is regular problem of One Plus 2 without repair note or undertaking it . But I fail to understand that rather than using my phone every 3 days shall I install latest Oxygen and reset cache? I need Immediate solution since my phone is under warranty period. & I am using that phone in Nepal Now, please take appropriate step. I am really frustrated a lot with this product. Request for replacement or permanent solution.I will take it to highest level if you wont stop harassing customer.

Regards
Ashutosh Saraf

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As i'm still facing hanging & network issue in OnePlus 3 mobile and i sent email to customer care visited Chennai service center yesterday (17-Sep-2016). They told me that mother board issue and need to replace the mother board.

As i purchased OnePlus 3 mobile on 22-Aug-2016 and within month they are asking me change my mother board and use the defective device which is very painful and it hard to acceptable.

And OnePlus customer care told me that this is not defective device. I don't know how dare they are mentioned that.

So could you please help me to refund my amount as i don't want to use OnePlus 3 device.

OnePlus India customer support has been notified about the posted complaint.

Sep 18, 2016

Updated by RajasekaranDhanavel Find my contact detail: Rajasekaran, Mobile Number - [protected].

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S

sam_logicalindian

Sep 27, 2016

I recently updated my One Plus Two and now its taking around 9 hours to fully charge, cant afford that much time and seriously pissed off. Hope u people find the heat of the situation of the situation and come up with something.
Thank You

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Address: Chennai, Tamil Nadu, 600100

Website: oneplus india

Oneplus mobile which selling their low quality product should be banned to enter India.
Reasons are as follows,
(Low quality product)
1. As even on small fall to the floor surface the mobile display getting crack.

(pathetic service centres)
2. Contacting their service centres is again a nightmare they dont attend your call, you have to go in person after travelling 40 or 50 kms.

(no stock)
3. As you know, NO stock reply.

(delay)
4. delay to get the product.

(cost)
5. Cost, again you have to burn your pocket to use this cramp service.

This is again to own a Oneplus X.

Experience furnished here is for chennai location.

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Address: Bangalore, Karnataka, 560094

I am writing this after undergoing lots of pain whole day today and all the trouble is caused by Amazon.
These companies rain all goodies initially to capture market, once they overcome competition they begin to flex
their muscles! This is my last transaction at Amazon and will never visit this website. Also I am absolutely unhappy
with One plus 3 mobile. After 2 month long research and going through the ratings I ordered One plus 3 mobile[protected])
last week and it arrived today when I was about to step out of my home to office. Then I remained at home to open the pack. As soon
as I powered on, unusually color grain appeared on the screen to my disappointment. Yet it started asking me to enter
inputs such as Wifi network password, google details. I entered google credentials and it starts downloading apps.
It went on few minutes and I could notice lot of heat at the back of the phone and the screen suddenly disappeared. I
thougtt it is rebooting and then it started with the logo and android at the bottom of the screen & two
to three lines of colored grains appeared. After some time the screen went blank. I called up One plus 3 service center
twice and they told to wipe cache (by holding power and down arrow volume button) and reboot. But again the same logo
and 'android' was displayed at the bottom of the screen, after a while it again went blank! Service center told it is
defective product and told to replace the phone with Amazon. It did upset me quite a lot as I could not join office
meetings. I called up Amazon and this where all the junk responses from Amazon came. They told to go to service center
and they asked me to get DoA-Service denial certificate from the service center. I shot back saying why should I waste
my time going to service center when amazon and the seller sent me the defective phone. Again and again they insisted
that I need to go to service center and get the certificate from the service centre.

I went to B2X service centre (which is authorized by One plus 3) at Malleswaram in Bangalore. The person said there is
no such certificate that they have ever issued. He told to leave the mobile and he can create job sheet only if I agree
to leave the mobile and get it serviced.Called up several times Amazon and even requested service center person to talk
to Amazon customer service person. After over 2 long hour wait, Amazon agreed to replace the mobile without any
certificate from the service center. By this time it is evening and I have lost my precious time. Even One plus 3 customer
care person told me not to go to service centre and asked me to return to Amazon for shipping such defective product.
But arrogant Amazon customer care people hell bent on getting me to service center. It is only after the service center
person spoke to them, this Amazon agree to process replacement without this certificate! Don't Amazon have common sense
that why any authorized One plus 3 service center give Denial of Service certificate!!! Amazon have put in such
arrogant policies in place. I heard through my friends that during initial time of Amazon launch, they used to quietly
take away the product from the customer if the customer does not like the
product. Now that these folks have captured the market, they begin to flex their muscles and showing the real face! After
wasting whole of my day due to erroneous service and ill informed customer service agents of Amazon I told them that
I don't want the replacement product and asked to refund the money. But Amazon refused that they won't refund the money
but only give replacement.They say it is not their policy to refund the money for mobiles. All of you be very aware and
study thoroughly the return policy and just don't blindly trust the brand Amazon as now they captured the market, they
begin to show theie real color. I am seriously considering legal option to get the refund of money after consultation
with legal expert. Any suggestions to file a case in consumer court is welcome.

Sep 15, 2016

Updated by rsraj I am writing this after undergoing lots of pain whole day today and all the trouble is caused by Amazon and the Seller.
These companies rain all goodies initially to capture market, once they overcome competition they begin to flex
their muscles! Also I am absolutely unhappy
with One plus 3 mobile. After 2 month long research and going through the ratings I ordered One plus 3 mobile[protected])
last week and it arrived today when I was about to step out of my home to office. Then I remained at home to open the pack. As soon
as I powered on, unusual color grain appeared on the screen to my disappointment. Yet it started asking me to enter
inputs such as Wifi network password, google details. I entered google credentials and it starts downloading apps.
It went on few minutes and I could notice lot of heat at the back of the phone and the screen suddenly disappeared. I
thought it is rebooting, then it started with the logo and android at the bottom of the screen & two
to three lines of colored grains appeared. After some time the screen went blank. I called up One plus 3 service center
twice and they told to wipe cache (by holding power and down arrow volume button) and reboot. But again the same logo
and 'android' was displayed at the bottom of the screen, after a while it again went blank! Service center told it is
defective product and told to replace the phone with Amazon. I called up Amazon and this where all the junk responses
from Amazon came. They told to go to service center
and they asked me to get DoA-Service denial certificate from the service center. I shot back saying why should I waste
my time going to service center when amazon and the seller sent me the defective phone. Again and again they insisted
that I need to go to service center and get the certificate from the service center.

I went to B2X service centre (which is authorized by One plus 3) at Malleswaram in Bangalore. The person said there is
no such certificate that they have ever issued. He told to leave the mobile and he can create job sheet only if I agree
to leave the mobile and get it serviced.Called up several times Amazon and even requested service center person to talk
to Amazon customer service person. After over 2 long hour wait, Amazon agreed to replace the mobile without any
certificate from the service center. By this time it is evening and I have lost my precious time. Even One plus 3 customer
care person told me not to go to service center and asked me to return to Amazon for shipping such defective product.
But Amazon customer care people hell bent on getting me to service center. It is only after the service center
person spoke to them, this Amazon agree to process replacement without this certificate! Don't Amazon have common sense
that why any authorized One plus 3 service center give Denial of Service certificate whereas their job is to do service!!! Amazon have put in such
arrogant policies in place. I heard through my friends that during initial time of Amazon launch, they used to quietly
take away the product from the customer if the customer does not like the
product. Now that these folks have captured the market, they begin to flex their muscles and showing the real face! After
wasting whole of my day due to erroneous service and ill informed customer service agents of Amazon I told them that
I don't want the replacement product and asked to refund the money. But Amazon refused that they won't refund the money
but only give replacement.They say it is not their policy to refund the money for mobiles. But if you see One plus 3 user guide it clearly states
that customers can return and get refund if they are not satisfied with the product and make refund request within 15 days. But again it is not applicable for customized customer contract. Look how clever these Amazon and One plus 3 to fool the people. It is obvious that One plus 3 is sold only through Amazon and why at all this return policy printed in One plus 3 user guide!? All of you be very aware and
study thoroughly the return policy and just don't blindly trust the brand Amazon as now they captured the market, they
begin to show their real color. I am seriously considering legal option to get the refund of money after consultation
with legal expert. Any suggestions to file a case in consumer court is welcome.And last but not least, I never transact
again at Amazon!

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Never ever try a chinese mobile in life. I saw most of the customer are facing and complaining about Hanging issue in One Plus X. It automatically reboot most of the time. I showed it twice in customer service center and what they did only FACTORY RESET. Called twice customer care and they cut the phone. This is how a chinese company treating people in india. Looting the hard earned money.
Never ever try this BOGUS ONE PLUS company.

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Website: oneplus.net/in/support

I have been using One-plus two mobile from past one year, from the day one i am facing echo issuer and oneplus support team is not cosidering my complaint and denying support and my handset is under warranty. Case ID : [CaseID #: 365142] Mobile No : [protected] EMAIl ID : [protected]@gmail.com

they are denying support as it involves 10000 rupees worth of LCD replaceent.

OnePlus India customer support has been notified about the posted complaint.

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M

miku1991

from Jaipur, Rajasthan

Sep 19, 2016

I have Purchased one plus 3 as they showed in their add that it gets 60% charged in just 30 minutes and does not hang..

But this is not true. please help me to get my money back and take a strict action against them.

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Address: 603002

Website: amazon.in

I have bought oneplus x (onyx, 16gb) on 20th april 2016 from amazon.in. it was sold by cloudtail. this phone is getting heated up very soon. from very first day i am facing this problem. but now this problem has increased. i am not able to use my phone as in few minutes o[censored]sing it got heated. i fear it would blast one day. it is very difficult for me to use this phone.

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Website: oneplus.net/in/support

Its being 8 months I have bought ONE PLUS 2 from amazon.
its home button has stopped working completely. its finger print failed.
moreover, its battery is just working for 1 hour inspite of charging it for a long.
the usb charger is taking 10 hours to charge a battery.

how can the company say that it has damaged because of water.?
if it would have damaged with water I would have told everything before hand.
the buttons just stopped working itself.
phone is still under the warranty, still I will have to pay Rs.9500 for the unexpected damage which has no role to play.

the company is authorized for this thing and should help it out.

thanks
Reetika

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Address: New Delhi, Delhi, 110034

I broke my new phone few days back, damage to the phone was major as phone's display and the back panel both were badly damaged but i was not so much worry as i knew my phone is insured with accidental damage protection by the oneplus itself but when i took my phone to the nearest service center they refused to cover the body under the damage protection Policy, they said they'll only cover display under the policy. so tell me is this the definition of damage protection policy ? or are they just manipulating people by advertising accidental damage protection policy. physical damage means physical damage, whether it is display, body, camera etc. all these things should be covered under insurance.
I have all the proves againt the company that can help me fighting a case against them. I'm begging you to help me out as I can't afford to spend 10000 on my phone's damage.
Thanking you
Tarun luthra
Tarun.[protected]@gmail.com
[protected]

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Address: 741222

I would like to mention a concern with One Plus one phones. They have a small size litmus paper on top of the phone which is highly prone to get expose to humidity/moisture.

Company has not clear notifications mentioned on any website or warranty booklet about it.

No technical diagnostics are done on the device to confirm problems, only visual check that too only looking at the color of litmus paper turned to red is considered and relied upon.

Service centers asks for high price than what One Plus mentions the cost of the repairs on the website.

This is inappropriate and an action should be taken to hide information and false commitments to customer.

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