OnePlus India Complaints & Reviews

This is in regard to my visit to service centre in bora service, guwahati named- "delight support solutions"
i had given my one plus 2 handset as it wasnt turining on, so the concerned person over there in the recpetion told me that it would take three days for diagnsis and further 4-5 days for repairing, then i left my phone over there and return, after 40-45 minutes they informed me that they found liquid content in my phone so told me that warranty cannot be availed for that and after sometime they estimated that water has gone all over in motherboard so the estimated cost for repairing would be 15000/-, I went there and took my phone back as i was not ready to pay for that, but I did asked for the snapshots and data of the phone, the engineer who diagonised my phone ensured that it will be sent in my mail id, but till date havent received any reply from their end, in the mean time i did sent mail to them regarding the same, and told them if no action taken then will write to the company directly. so here I m breifing you my problem so that appropriate action could be taken to solve it.
Diagonosis has been done on 19th jan 2017 and today is 7th feb 2017, still no response conveyed from service centre end.

Hope you would consider the grievance and provide appropriate solution for the same in priority basis

regards
Vizit Jain
jain.[protected]@gmail.com
(A user and admirer of your brand)

Order number: ops[protected]
I am regular customer of oneplus store. First of all i want to make it clear that, i have installed several tempered screen protectors before also.
This time i bought tempered glass for my oneplus 3t on 6 jan and received it on 10 jan. After installation on yesterday i. E. On 10/01/2017 i have noticed that there uplifting of tempered protective glass egde from one side (Left) and near edge of finger print sensor. Which is not getting fix after applying pressure. Oneplus store sent me defective screen protector, which they are not willing to replace. I have sent them all information and pictures to explain how it's a defective piece but they are not replacing it. They charged me tons of money for it and gave me really cheap product.
Plz help me this issue

Hi,

I want to replace the display of my OnePlus X device (Black) and on calling the customer care they told me that the sticker was on available and will be available by 28th Dec 2016. I patiently waited for 15 days and when I called today (29th Dec 2016) they told me that the part is still not available and they cannot give me any confirmation by when they will have the part. Also they told me that the part is not available in entire mumbai region so I cannt go to any other Customer care center as well. To get the confirmation by when the part will be available they told me to call the Toll Free number. On calling the toll free number they are telling me even they dnt know by when the part will be available and also they can't give me anything in written
The complain number is 501817. The only think they are telling me is that they have taken my feedback but can't give me anything in written. Prior to this also I had some issue with my phone and that time also they took around more than a month to get the part and I was left with no option then to wait.

My one plus 3 stopped working in 5 months of purchase and i have a guarantee on purchase. The phone was picked up by one agency for repairs but are asking 25000/- for repair as they said the main board is faulty due to some liquid gone inside which is totally false as the phone stopped working while i called someone while it was charging. I lodged the complaint complaint id 1470000 and after lot of follow up was asked to handover the phone to another repair agency at nehru place in delhi and it will be done. However after calling them today i was asked to deposit 18000/- to get the same repaired as this will not be approved. I have big doubts on the credibility of the repair centres as i am cheated twice
I am really fed up with this company as there is very poor service and even doubt the product quality a big question mark

Helo sir..i upgraade my oneplus2 mobike softaware..but jio sim was not supportde..after upgrade..so plese rectify this..after uogradr...my mobile was also slow and battry was dicharge heavily...so rectify this prblm..even..application also..jumed...4g means volte nit supportd...so...what am i do...plese..tell me sir

What am i do now sir..please solve this

I was using vodafone sim card in my phone. It worked fine. Earlier there used to be problem of replacing it with other company sim cards, but I did not pay much attention due to busy life.

Yesterday, I changed sim card to Airtel and it worked fine but once I replaced it with my vodafone sim card again, it is not getting detected by the phone. Airtel still works fine.

The mobile network in settings screen gets frozen as shown in the attachment once vodafone sim is added.

I have tried numerous solutions available online including Factory data reset but problem still persists. Airtel works fine and Vodafone does not work.
(Vodafone sim card works fine on other phones.)

I am an one plus 3 owner. Not even six months since i purchased the phone. The product quality is so poor that it made me visit the service center 3 times, those are as follows:-
7/10/16:-b2x newtown kolkata. My device was going into fast boot mode in its own and volume buttons was behaving abnormally.
Os was reinstalled.
14/10/16:-b2x newtown kolkata. My device was going into fast boot mode in its own and volume buttons was behaving abnormally.
Os was reinstalled.
2/12/16:-b2x newtown kolkata. My device is presently with them and them with the same issue and they are clamming that there is a liquid damage, in spite of any contact of liquid with my phone. And the are even clamming that the so called aluminum back panel is rusting, as far my knowledge goes i don't think aluminium rusts. B2x newtown kolkata service center engineers are clamming it to be so.
I am fed-up with this company and there service centers and i am afraid that by making products of this standards, how many days they will be surviving in the market. Worst product experience i had ever had. The company made me compel to make a complain against them to the consumer court. I will definitely be doing so.

Last months the dash cable and charger rates on PnePlus Store are around 800.00 INR . Before that when Oneplus store for India is not available they supply these accessories via eCommerce sites (Amazon and Flipkart) through different distributors and the cost is around 800.00 INR. Now today the cost is around 1900.00 INR. This is insane. This is a new way of earning Black Money. What are the reasons behind that to double the rates suddenly. Even the other accessories are also at the higher side. Tempered glass of any mobile is hardly coming in 80-100 INR but they are providing in 1499.00 INR. Please take the appropriate action against the company.This chinese company want to loot common Indian citizen by charging double prices. This is LOOT

I had purchased One Plus 3 via Amazon. The handset stopped working within a month's time and is in repair since last 1 month. I requested the company for the replacement but they are not replacing the phone
I had bought the handset for Rs. 28 K and it went off within a months time.
Company is not ready to replace the phone neither is giving any solution.
I dont have my phone since last 1 month and still there is no revert from them
I request you to kindly help me in this matter

Dear sir

I purchased one plus on september, 01. My phone 's gorilla glass is broken what we can see from physical appearance of display. We had written mails, gave you reminders but sorry, we haven't received any positive response. I called your toll free no 10-15 times, only getting assurance that we will get the verification call than only we can do something. But no call has been received by me. I also visited your service center at chandigarh but the response is same that a verification call is required.in this age we have to wait for 15 days to get a verification call and a phone to get repaired.

Today again i called ad assured by mr mehaboob having employee code 36 that it will be resolved by 5 pm today.

I hope it will be done otherwise i will be forced to write a complaint in consumer court

Hi one plus team,

This mail is in regards to the delivery sent to me by 'amazon india' today i:e 28/10/2016 in evening of one plus 3 (order #[protected].

If this mail is not related to yo then i would request you to forward this mail to concerned department so that of one plus team comes to know about my complaint: -

When i unboxed the product (this evening i:e 28/10/2016) and started the set up i found that i could not set up the finger print sensor lock hence i skipped the fingerprint lock and thought of doing it from settings options.
But from settings - security options also i was unable to set up the fingerprint sensor. i made sure that push the home button hard and some times pushed lightly, some times just put the finger on the sensor but it just did not work.
I followed few instructions given on one plus site to resolve this issue and my hands were completely washed, the phone was updated completely but the home button just could not sense when i was using it.
Later i realized that the home button was not responding even when i was trying to to go to home page from options screen. i tried many times, with hard press and many times with soft press but the home button was not working.

Hence after struggling for around 1 hour i registered the complaint with amazon india and i requested for replacement with in 24-48 hours, but amazon customer care requested me to go for refund instead of replacement as the seller did not have any other product available. hence i went for refund.

Also, the packaging in which this product came that was not up to the standard. one plus phone box was only covered with one single piece of bubble wrap and nothing else.

- i would want to know is there any body in one plus team who could answer on this complaint of mine. do one plus team really listen and are they aware that defective pieces are also being sent to consumers.
- i wanted to buys his phone and was so excited to receive it just before diwali but everything got spoiled because of this defective piece.

Now i have to go through the hassle of my credit card emi's refund and talks with bank and all them.

Is there a possibility of sending me a non-defective one plus 3 phone by the one plus team, would you look in to this matter?

Date of complaint to Service Center : 5th Oct, 2016
Request Number : 424376
SRRG No . SRRG[protected]

Problem :
1) Green Spot on Display
2) For complete Charging takes 9 to 10 hrs

I call and send mails to Customer care but no proper action taken yet.

Resolution : Change Display and Charging Set ( Adapter and Cable)
Kindly Advise

Hi
This is my review for One Plus one, it’s still under warranty and going through my worst experience with my smartphone. I bought One plus One Sandstone black, 64 GB IMEI No. is [protected] through Amazon in starting of this year in January, regarding complaint, in a span of just one month phone's headphone jack stopped working I tried many earphones of different companies none of them worked but anyhow I was adjusting because the staff of one plus don't know how they are trained they don't even know how to talk to customers i was literally ignored not even entertained, i got seriously irritated and left, from second month a line started coming in side of the screen don't have any idea how it started, my phone auto restores itself and I lose my data every time, i took it to the service center now they say its water inside my handset and we can’t help, it’s out of guarantee now. Within a year i got frustrated using this phone, spent 18000 and it feels all drained, why we will trust these companies if neither they are giving good handsets just providing attractive specs nor a good service. I want a settlement with this either give me a new handset and repair it under warranty.

Dear Officer,

I bought one plus two mobile instrument on 24 November 2015, with extended warranty. (XOOOEPWDFT - IEMI: [protected]).
Recently while I was talking on phone the power went off i.e. the phone switched off automatically. We contacted the service center located in Nehru Place, New Delhi. According to them there is a mother board problem which needs to be changed and they said it is not covered under warranty as the damage is caused due to some liquid inside the phone.

To my great surprise, the power of the phone went off while I was talking and there cannot be any chance of liquid getting inside it, however they have refused to address our problem and demanding a repair charge of over Rs. 17, 000/- to change the mother board. This seems to be cheating on me without taking ownership of fault in the mobile instrument.

Request your intervention to resolve the problem.

CA Jaikumar Tejwani
[protected]

Hon'ble sir,
I have bought a one plus 3 handset paying rs. 27999 in the month of august, 2016. it had accidental insurance cover for one year under third party scheme of servify pvt. ltd.
In the month of september my phone had an accidental liquid spill and got damaged. as per policy, i claimed for the damage repair. the servify team gave me a mail to provide all details in a document provided by them. i filled up all documents and paid rs. 1000 as asked by them.

Their policy was to repair the phone in 20 days. i have to call them again and again to repair it. they gave me a message in the android app on 23rd september that your device inspection is complete and repair will take 5-6 days. its more than one and a half month till today, they havent given my phone. when i call them they give excuses everytime, they promise to call me but never call me back. i am tired of this harrasment. kindly take nescessary action.

I wanted to replace the screen display of my phone. For that, I had called two one plus service centres located in Chandigarh and panchkula. When asked about the cost, I was told 7070 rs by the center in panchkula whereas 8500 rs by the center in chandigarh. When I asked about the reason for the difference in rates by the chandigarh center, they refused to state any reason and gave rude reply that get it done from panchkula then.

When the service centers are of One plus india, then why there is discrepancy in the rates.?

Address of Chandigarh service center.

Swastik Computers,
S.C.O.[protected], FF,
SEC-17-D, Above nike showroom,
Chandigarh-160017
Landmark: Near Badra building

I had given my charger for replacement and it has been over 20 days and they have not yet replaced it. I was told that it would be taking only 7 business days at max, this is a big issue as none of the call centre agents are responding clearly on this matter..
Really disappointed by this kind of one plus service support.
— my job sheet number — srrg[protected]
— complaint number — 412106

Hi,

I bought one plus x mobile phone few months back for INR 17, 000
All of the sudden it stopped working.
.

I showed my phone at service center. They say its a liquid damage and asking for INR 14, 450 to repair when the new one costs 15000 now. I told them it never went into water.
They say it might have been due to moisture and I have to bear the charges.
It is under warranty
Why should I bear the charges if the phone got damaged due to its own(through moisture). They should not sell it in a country or city where there is moisture and should sell it only in cold countries if the device is so delicate.
After a month of complaining and follow ups, they are still telling me to bear the repair charges(which is equal to the cost of a new oneplus x phone). The phone got damaged on its own probably due to moisture, I need my money back.

They are neither refunding nor repairing for free.

I want my hard earned money back. Please help.

my case id is 84402

Hi
I bought One plus One Sandstone black, 64 GB IMEI No. is [protected] through Amazon in starting of this year in January, regarding complaint, in a span of just one month phone's headphone jack stopped working i tried many earphones of different companies none of them worked but anyhow i was adjusting because the staff of one plus don't know how they are trained they don't even know how to talk to customers i was literally ignored not even entertained, i got seriously irritated and left, from second month a line started coming in side of the screen don't have any idea how it started, i took it to the service center now they say its water inside my handset and we cant help its out of guarantee now. within a year i got frustrated using this phone, spent 18000 and it feels all drained, why we will trust these companies if neither they are giving good handsets just providing attractive specs nor a good service.i want a settlement with this either give me a new handset and repair it under warranty.

My charging cable was damaged and visited the service center as the device is under warranty, service center dint have spares. And the spares should be shipped from bangalore. From past 15 days same status part is not shipped to hyderabad.

My device is under warranty and cable was damaged. Ideally it should get replace immediately, store dint have stock and they should get shipped from bangalore.

Its been 15 days still part did not arrive.