OnePlus India Complaints & Reviews

I ordered oneplusx from amazon.in on monday 11/4/16 and it was delivered on wednesday 13/4/16 two days it worked well but on third i.e saturday 16/4/16 it was working well till the evening but when i opened the lock it got hang and i was unable to unlock the phone and automatically it got restarted and while rebooting it was written optimising apps. So what should i do now ?

I own a oneplus one. And lately I've been facing issues with this phone. I can't see my new media in any app. That is new photos aren't visible in cynogen gallery or in any other gallery app. I can't find my music in play music or any other music app. And my phone slows down a lot. Basically lags a lot these days. Can you please tell me what could be don't to solve these issues?

It's been more than a month since I started using Oneplus 2 as my daily driver and below are issues that are keep occurring:
Random freeze & reboot while playing games, typing message, scrolling web.
Some apps just do not open
UC Browser crashes every once in a while
Some times whole screen goes black. & lines on screen like..screen glitches
Some times after reboot phone stuck on android is starting..
I'l visited to the oneplus service center in my city & the service is bad..they are just reset the phone via fastboot & recenty they updated latest os oxygen os 3.0...but still the same problem exist. I told them please check this phone from hardware side..but every time they..just reset the phone.. I need help


PLEASE HELP !

Hi,

With soaked eyes I am writing this. I never thought of ever complaining about one plus but I guess that was my over trust in your brand. At one time I was thinking that it will surpass i-phone in terms of specifications, brand name and customer satisfaction but all my dreams came crashing on me. After using it for around 8 months, now I have come to my senses and have realised that this phone is not a real competition to i-phone or for that matter not to even Samsung smartphones. I really miss my Samsung Note 3 now, it was much much better than this one plus two.. (Ghoshhh.. I wish I could get it back)..if someone really cares that every customer is important (just like i-phone does) then I will be glad to speak to someone, rather then hurting my fingers in typing all this.

Regards
Parveen Yadav

Hi i am a victim for one plus one mobile case id (230410), i have purchased this mobile through amazon.In on 20th jan 2015, it was good until december 2015, then it started giving me problems especially the mic, i have submitted my mobile in the indranagar branch (Hcl touch), they said if there is a software problem, we would fix and give the mobile in a day's time, i got my phone back on the next day saying the phone is fixed

After 15 days the same problem occurred and i blasted those people and gave my again on 16th jan 2016, i had only 5 days of time for my warranty, so i want this to be fixed with in warranty, but unfortunately after 10 days i got my mobile back with out repair, they said mic is out is stock and i[censored] want to give again then u gotta go to another one plus but it would charge for u cause is out of warranty

I was out of town so had asked my friend to pick that up, when i come back and called customer care people on[protected] a girl named deepika picked called and asked all the queries and put me on hold for 28 min, yes its 28 min, saying i will transfer the call to tech support, again a executive by name sai and done the same, then mohammad same thing, so like this i have made around 15 calls in 10 days asking for help

No one will respond and they ask me to wait for 20 min on call and dis connect, the most worst customer support i have ever seen and will see

Do not buy one plus products, worst worst worst customer support

Hi,
This is rajesh kumar from banaglore.
I purchased one plus power bank on dec 2015 and after 1 month it was not providing proper backup so i gave my power bank to oneplus bangalore vv puram service centre for replacement on 20/02/2016 as it was under warranty. They said you will get the replacement in 10 days but now after 40 days also i have not received my replacement of power bank . They are just keep on telling you will get next week whenever i go to service canter or call to customer care. Even they are not providing my original product also.
Now service centre guys are avoiding my calls.

ONE PLUS TWO phone faulty and camera being blur and flash could not be filled so i have returned the phone back to quikr.com they have told that they are going to replace the phone within two weeks but the phone is not yet replaced please look into the matter urgently order id 10108815 phone no [protected]

My phone is good in performance... The only problem is it reboots frequently while calls come... It is just 4 months old... I am really disappointed and need a solution...

I have a OnePlus One device purchased on 14th April 2015.
I have submitted the device at their andheri service center a month ago.
The service center asked me to pay for the replacement of motherboard because of which I called up the service center and my case had been escalated.
Mr Khan from their escalation team was supposed to call me. Every time I call the helpline they tell me that Mr Khan would call me in 24 hrs / 3 hours / Next Morning and do on. I have tried contacting them for 10-12 times and I haven't got a call back. My device is in service center since a month and I want to sue them for such pathetic service.
Never expected this kind of service and it has been really troublesome as I don't have my cellphone since a month now!
My case ID can be extracted from my mobile number : [protected]

Hello Everyone,
My Oneplus one phone was suddenly gone OFF and it was not getting ON, when connected to charge it was showing a blue screen showing as if its charging, but it remains in the same state for hours. then I went a B2X Abids, Hyderabad service center which is list in oneplus website as authorized service center. they took 3days to trace the problem and then they created Job sheet (here I need to add one more thing after three days they called me saying that my is not covered under warranty then I said stop the activity on my phone and I went to collect t it & I see that it is not my phone, I was immediately able to recognise as the back panel was some other colour, my phone has sandstone back panel which I highlighted to them only then they started addressing my phone and gave a time frame of 2-3 weeks) here is the job sheet number "SRB2X[protected]". After 2 weeks I got call from them saying my phone is up and asked me to collect it. Upon reaching to the service Center they handed over the phone which is dead (no charge at all) on pointing out, they kept the phone on charge for 30mins and it was only 15% charged usually my gets charged quit fast but I thought since it is totally dead so it took time, I asked for acknowledgement for servicing they said it is not needed since it is authorized service center and it was their closing time so they were rushing all the customers. I said ok and came back home and I realized that I did a mistake doing so. The phone I received is damaged at the edges there is no screen guard on it and the back is too dull, I tried to call them (since I was out of city to go personally) to inform about this but none of these attend the phone call sometimes it say out of coverage and sometimes goes ringing continuously this is the only number which I have and one plus one customer care have, then I called customer care toll free number and registered a complaint and they said they need 48hrs to confirm with the service center regarding this. Upon cross verifying with customer care I came to know that on my old IMEI the Jobsheet and new IMEI the job sheet numbers are different and registered on different dates. And executives at the B2X service center Abids, Hyderabad are very arrogant they won’t even answer properly.
I request the customer service team and Oneplus India Managment to look into this and address it at the earliest.

Getting too much heat my oneplus X mobile, Even though am not playing any games, just am browsing and watching videos that to not continuously

Sir i have bought the one plus 2 mobile in early of its release, but after a few days i noticed that the display and camera is low and different from other one plus 2 mobile, so i have consulted the service center and they have reinstalled or flashed the sofware and said it will be alright but the problem is not yet solved wen i ask the customer care they are saying to consult service center again, how could i get a solution to my problem

One plus closed their service centre in my city and i am having problem with my device please help me its totally unfair

The mobile started giving trouble from the begining. I failed to return during the return period. I contacted the support. They tried for two weeks and informed me to approach service centre at chennai ( 650 km away) now the mobile lying with service centre. Amazon- the seller did not mentioned iem and sr no in the invoice. Service centre informed that warranty is not applicable since the iem and serial no not printed in the invoice. A great collaboration to avoid warranty. I regret to inform that i have not used the mobile without problem for a single day. I do not know paid service will take how many days.Now i am after amazon and one plus- great mental tension

I had some problem in my one plus two phone, I got it resolved at HCL touch service centre which is authorised by one plus .In one hour Touch Id and Home button stopped working, I submited my device again at that service centre .They Took more then 1 and half month but failed to resolve issue now I shifted my phone to B2X service centre which is authorised by one plus but they havent started working on my phone beacuse HCL service centre havent closed my complaint yet and I have received message from HCL that my case is closed with them .I am frustated between one plus, HCL and B2X

My name is Aman Ansari i've given my phone for repair to one plus india customer service centre in janakpure district centre which is at G-5 (ii)A, shop no.5/126, 5/127 janak place district centre, Janakpure New delhi cust. care no.[protected] and my jobsheet no. is :JS[protected] date was 2nd nov, 2015 at 15:56:52 i submitted my phone according to the job sheet which i have'nt got back as if yet the problem was told software update and after was changed to some part which is not there in the service centre and it has to be replaced in my phone to get it switched on.and the staff is misbehaving they say (sir we dont want to keep you phone we are not using it but we dont have the part to fix in it.) its been 2 n a half month how long would they want to get that part from wherever the world its coming from.It is a complicated phone i dont want it to be repaired outside the service centre and it is still in warranty.please look over this complaint i want the phone back in working condition. You may contact me at : amanansari.[protected]@gmail.com or [protected] Thanks

I bought my oneplus one in June..had network issues and unresponsive touchscreen...on the 11th day of buying the phone I went to the service center in Nehru place Delhi...i was told the sim card golden pin was damaged and it is not covered under warranty..I have to replace the motherboard with wud cost me 18k..since then I'm just using the phone as a WiFi device..the touchscreen at many times is slow and unresponsive...I tried to call and sent an email to oneplus but response... Useless phone with a very bad customer service

I bought Oneplus Two on 21st October 2015 from Amazon. I had display problems(under warranty) on 12th Dec 2015 and gave it for repair at Jaipur service center on the same day. I was told to be given the phone in 5-7 days. It has been around 20 days now and still the parts have not even reached the Jaipur service center. I don't live here and am leaving on 1st January and from what I foresee, I don't see any progress till then. Also, I contacted the customer care which told they also have a limit of 15 days for service, which has also been crossed. Also, when asked for refund or replacement, they are telling their policy doesn't allow for the same. But why then a customer should suffer because of their 3rd class service and such blunt policies. P.S. :- Its really hard to live in today's time without a smartphone and even harder to travel

Job sheet no- JS[protected] date 10/12/2015 i submit my phone on the service centre (G-02, Ground Floor, Parsvnath Arcadia, Sector - 14, Gurgaon -122001 but they are unable to give my phone back till date after repair as they said they dont have enough service or material please do something asap or refund my money HARWINDER SINGH swanky.[protected]@gmail.com +91 [protected]

My mobile was given for the second time for pcb replacement and for the second time it has been more than a month and they still haven't given me the phone and refuse to provide me with a replacement.