OnePlus India Complaints & Reviews

I had some problem in my one plus two phone, I got it resolved at HCL touch service centre which is authorised by one plus .In one hour Touch Id and Home button stopped working, I submited my device again at that service centre .They Took more then 1 and half month but failed to resolve issue now I shifted my phone to B2X service centre which is authorised by one plus but they havent started working on my phone beacuse HCL service centre havent closed my complaint yet and I have received message from HCL that my case is closed with them .I am frustated between one plus, HCL and B2X

My name is Aman Ansari i've given my phone for repair to one plus india customer service centre in janakpure district centre which is at G-5 (ii)A, shop no.5/126, 5/127 janak place district centre, Janakpure New delhi cust. care no.[protected] and my jobsheet no. is :JS[protected] date was 2nd nov, 2015 at 15:56:52 i submitted my phone according to the job sheet which i have'nt got back as if yet the problem was told software update and after was changed to some part which is not there in the service centre and it has to be replaced in my phone to get it switched on.and the staff is misbehaving they say (sir we dont want to keep you phone we are not using it but we dont have the part to fix in it.) its been 2 n a half month how long would they want to get that part from wherever the world its coming from.It is a complicated phone i dont want it to be repaired outside the service centre and it is still in warranty.please look over this complaint i want the phone back in working condition. You may contact me at : amanansari.[protected]@gmail.com or [protected] Thanks

I bought my oneplus one in June..had network issues and unresponsive touchscreen...on the 11th day of buying the phone I went to the service center in Nehru place Delhi...i was told the sim card golden pin was damaged and it is not covered under warranty..I have to replace the motherboard with wud cost me 18k..since then I'm just using the phone as a WiFi device..the touchscreen at many times is slow and unresponsive...I tried to call and sent an email to oneplus but response... Useless phone with a very bad customer service

I bought Oneplus Two on 21st October 2015 from Amazon. I had display problems(under warranty) on 12th Dec 2015 and gave it for repair at Jaipur service center on the same day. I was told to be given the phone in 5-7 days. It has been around 20 days now and still the parts have not even reached the Jaipur service center. I don't live here and am leaving on 1st January and from what I foresee, I don't see any progress till then. Also, I contacted the customer care which told they also have a limit of 15 days for service, which has also been crossed. Also, when asked for refund or replacement, they are telling their policy doesn't allow for the same. But why then a customer should suffer because of their 3rd class service and such blunt policies. P.S. :- Its really hard to live in today's time without a smartphone and even harder to travel

Job sheet no- JS[protected] date 10/12/2015 i submit my phone on the service centre (G-02, Ground Floor, Parsvnath Arcadia, Sector - 14, Gurgaon -122001 but they are unable to give my phone back till date after repair as they said they dont have enough service or material please do something asap or refund my money HARWINDER SINGH swanky.[protected]@gmail.com +91 [protected]

My mobile was given for the second time for pcb replacement and for the second time it has been more than a month and they still haven't given me the phone and refuse to provide me with a replacement.

The phone is great and works perfectly.Bit the phone reboots frequently while performing important tasks.My phone is just 3 months old and I am already facing this problem.I have the complete bill and the box.

I am a crazy OnePlus fan before it enters in Indian market but I realised it a . They don't have a toll-free or any contact number on their Indian sites. I got a faulty device which is not charging correctly. and I walked in service centre and mailed to customer support and to GM OnePlus. no one solved my issue and finally warranty has ended. don't expert any service support from them. both HCL touch solutions and B2X service centres that I went are worst one.

Dear Sir, ONE PLUS USELESS PHONE I NEED REFUND/REPACEMENT Order #[protected] One plus delivered in february 2015 is not functional. Nobody can hear when I speak. Called your call centre many times but issue not resolved, . Took phone to your vashi, Navi Mumbai centre but could not resolve. PLease take back piece and refund. E MAILS to support.[protected]@oneplus.net & [protected]@oneplus.net NO RESPONSE regards anurag Kaushik 1 [protected] [protected]@yahoo.com

I bought OnePlus two from Amazon.in on the 9th November and faced a problem of "NO DISPLAY". I submitted my phone to the" OnePlus Service center" in Sec-14 Gurgaon. Now, its been over 14 days and my phone is still with the center for repair. The Customer Support team says that the Parts are not available till now. I'm tired of following up and getting the same response. I wish to get my phone repaired/exchanged at it's earliest. Also, I wish to complaint against One Plus India for causing inconvenience and providing pathetic customer service ever!!

Its been almost 20 days now my new phone hardly a month used is lying with service Center at karve Road. The time I call they extend three days and still its not repaired. Need help to claim the compensation.

I had recently purchased a OnePlus X phone from Amazon. The screen broke and now no one from the OnePlus customer care is responding even though I am ready to pay for the screen replacement cost. It has been 1 month though the SLA was of just 2 days. The customer care people are very rude and they do not have the spare parts. They are just routing me from one center to another. I want to lodge a complaint against OnePlus for the pathetic service.

I have purchased one plus x two days before. 3G network of Airtel sim being used is not running. Inspite of having 3G internet 2G is running. Please see to this problem as soon as possible. I will be highly grateful.

> dear team,
>
> pls help to resolve my issue as i have bought one oneplus handset from overcart site and its billed on 26, aug, 2015. After using this handset after some days i was getting problem of voice not clear told by my each and every friend and business partners. Than i realised that my phone's mic not working than i complaint to one service centre of jaipur but they said it take some seven days time for change the mic but due to one day tour i am not handover the handset to them. In between i checked the online solution and i was getting feedback that there are lots of problems in oneplus's mic and some solution found that pls reset your phone. I have done 4-5 time reset to my handset but it's not working. At last i was deposit my handset at chandigarh service centre of hcl but they also not confirmed the warranty  of oneplus one handset. Service center's receipt and overcart bill is also attached.
> >
> > i am facing two problems one is mic not working and second is its battery is not working properly.
> >
> > you are request to confirm me that my warranty of this handset is eligible for repair or not otherwise i am going to consumer court within two days as i am suffering a lot due to this handset.
> >
> > my details are as below:-
> >
> > name:- mohit mangal
> >
> > mobile no. [protected]
> >
> > handset name:- oneplus one(16gb,
> > silk white)
> >
> > date of purchase:- 26, aug, 2015
> >
> > purchase via overcart
> >
> > invoice no.[protected]
> >
> > order no. Bst[protected]
> >
> > amount:- 12795/-
> >
> > service centre address:-
> >
> > hcl, sco-66-67, 2nd floor, sec-17-a,
> > chandigarh-ut
> > phone no. [protected]
> >
> > service order no. 1265
> > handset deposit date:- 01, dec, 2015
> >
> > according to service centre this handset is out of warranty as oneplus company not recognise this handset billing by overcart.
> >
> > only warranty claimed via flip cart and amazon, snapdeal sites.
> >
> > i am very good friend of "one plus brand" but my experience is very much poor with this brand. So pls help to change my mind setup for next purchase.
> >
> > pls support.
> >
> > regards,
> >
> > mohit mangal
> > bathinda, punjab
> > [protected]

My phone shuts down unfortunately every time I download any videos online.After this calling has been a biggest headache these days while calling it only shows up dailing and u cannot hear anything from the phone seems like dead but can see dialling on screen

Microphone not working. They simply reset the phone to factory setting and said that upgraded software has bugs !! really !! do they not check the software before sending an upgrade ! they think consumers are fools. Help us by taking an action.

I have the below mentioned email to support.[protected]@oneplus.net twice but have not yet received any response. Dear team, This email is after a lot of frustration and waiting for the return of my handset from your distinguished service center. It is very disappointing for such an innovative company like yours to provide such unpleasant after sales service. The first and foremost impression of your walk in service center would be : shabby, unprofessional and not friendly. I was very much worried about giving the device for repairs looking at the state of the place. The handset had some network issues, which I think might be related to the network cable as it was dropping again and again. This was the second time I went to the same service center in a single day for the same issue. First time I sent someone from my office who went to the center where the technician did a hard reset and sent the device back. The problem was not solved. Being a working professional it is very hard for me to go personally to the service center as the timings are not very affable. I still reached their 15 minutes before the closing time, the first thing the person sitting behind the desk did was do a factory reset, which I think any Oneplus owner would have already done. He said the problem is solved. I sat there for 10 minutes and the network started dropping again. He gave it a second look and said there seems to be a problem in the device. After a bit of probing from my end, the executive says, it’s a motherboard problem and will take about 10-12 days as the company isn’t providing enough motherboards for replacement. It came as a shocker & was unanticipated. I still gave the phone as my wife is very much fond of the handset and wanted to get it repaired. I also made a special plea as my wife who was 8 months pregnant then needed the handset back asap. The executives seemed uninterested what I was saying and nodded in affirmation. Now the worst part is, after taking the possession of my handset, I was given a delivery challan instead of a job sheet. Who does that, seriously??. The person said we will give you call once the device is repaired and it is 14th day today and no one has even bothered to contact me. Attaching the photo of the delivery challan which contains my handsets IMEI for your reference, the date of submission and DC NO. I am not comparing your services with someone else but you guys really need to step up a bit. I have a Xiaomi Mi 4i as well which needed repairs, and when I contacted the customer care, I was surprised to know that they provide a free pickup and drop service from your doorstep at a very minimal logistic cost. My phone was picked up, repaired and sent back to me in matter of 8 days. I do not wish to bother you or threaten you with claims of going to consumer court or filing a consumer complaint and I also do not intend to do so as I am a huge fan of the company and love the phones. Please get the device back to me at the earliest as I am in urgent need of it. I wouldn’t want to escalate this issue any further and hope this is my first and last email to you guys.

Hi Oneplus Team,

I'm using oneplus one for last couple of months. Now i'm facing audio problem in oneplus one mobile. When playing music in music player or video player, audio is not working. When restart the mobile, its working fine. But its getting fed up for me to restart every time. So pls anyone help me to overcome this issue. Attached the screen shot

I have been complaining that my fone is not woking fine from the day i have bought the fone. service center and oneplus is been telling me that the motherboard will be arriving their service center for more then 20days now. the have yet not given me any conformation about it. i called them more then 5 times but have got no call back. in oneplus india there a person named Mr.Shabbaz khan who kept telling me ill surely solve the issue, but i see nothing like that happening. they are not replying to the mails nor calling back nor they are providing me the contact number of the all India service manager. what can i do now? how do i fight for my rights? my contact details are mentioned below: E-mail:[protected]@gmail.com Ph no:+91 [protected]

i have rooted my mobile and now i am using cm12 as os and i lost my 100%battery in less than 2 hrs. i hv 3100 mah battery and it dies in less than 2 hrs. what a is this. i want to know what should i do to improve battery efficiency. i m very in need please replyASAP.