OnePlus India Complaints & Reviews

Its been almost 20 days now my new phone hardly a month used is lying with service Center at karve Road. The time I call they extend three days and still its not repaired. Need help to claim the compensation.

I had recently purchased a OnePlus X phone from Amazon. The screen broke and now no one from the OnePlus customer care is responding even though I am ready to pay for the screen replacement cost. It has been 1 month though the SLA was of just 2 days. The customer care people are very rude and they do not have the spare parts. They are just routing me from one center to another. I want to lodge a complaint against OnePlus for the pathetic service.

I have purchased one plus x two days before. 3G network of Airtel sim being used is not running. Inspite of having 3G internet 2G is running. Please see to this problem as soon as possible. I will be highly grateful.

> dear team,
>
> pls help to resolve my issue as i have bought one oneplus handset from overcart site and its billed on 26, aug, 2015. After using this handset after some days i was getting problem of voice not clear told by my each and every friend and business partners. Than i realised that my phone's mic not working than i complaint to one service centre of jaipur but they said it take some seven days time for change the mic but due to one day tour i am not handover the handset to them. In between i checked the online solution and i was getting feedback that there are lots of problems in oneplus's mic and some solution found that pls reset your phone. I have done 4-5 time reset to my handset but it's not working. At last i was deposit my handset at chandigarh service centre of hcl but they also not confirmed the warranty  of oneplus one handset. Service center's receipt and overcart bill is also attached.
> >
> > i am facing two problems one is mic not working and second is its battery is not working properly.
> >
> > you are request to confirm me that my warranty of this handset is eligible for repair or not otherwise i am going to consumer court within two days as i am suffering a lot due to this handset.
> >
> > my details are as below:-
> >
> > name:- mohit mangal
> >
> > mobile no. [protected]
> >
> > handset name:- oneplus one(16gb,
> > silk white)
> >
> > date of purchase:- 26, aug, 2015
> >
> > purchase via overcart
> >
> > invoice no.[protected]
> >
> > order no. Bst[protected]
> >
> > amount:- 12795/-
> >
> > service centre address:-
> >
> > hcl, sco-66-67, 2nd floor, sec-17-a,
> > chandigarh-ut
> > phone no. [protected]
> >
> > service order no. 1265
> > handset deposit date:- 01, dec, 2015
> >
> > according to service centre this handset is out of warranty as oneplus company not recognise this handset billing by overcart.
> >
> > only warranty claimed via flip cart and amazon, snapdeal sites.
> >
> > i am very good friend of "one plus brand" but my experience is very much poor with this brand. So pls help to change my mind setup for next purchase.
> >
> > pls support.
> >
> > regards,
> >
> > mohit mangal
> > bathinda, punjab
> > [protected]

My phone shuts down unfortunately every time I download any videos online.After this calling has been a biggest headache these days while calling it only shows up dailing and u cannot hear anything from the phone seems like dead but can see dialling on screen

Microphone not working. They simply reset the phone to factory setting and said that upgraded software has bugs !! really !! do they not check the software before sending an upgrade ! they think consumers are fools. Help us by taking an action.

I have the below mentioned email to support.[protected]@oneplus.net twice but have not yet received any response. Dear team, This email is after a lot of frustration and waiting for the return of my handset from your distinguished service center. It is very disappointing for such an innovative company like yours to provide such unpleasant after sales service. The first and foremost impression of your walk in service center would be : shabby, unprofessional and not friendly. I was very much worried about giving the device for repairs looking at the state of the place. The handset had some network issues, which I think might be related to the network cable as it was dropping again and again. This was the second time I went to the same service center in a single day for the same issue. First time I sent someone from my office who went to the center where the technician did a hard reset and sent the device back. The problem was not solved. Being a working professional it is very hard for me to go personally to the service center as the timings are not very affable. I still reached their 15 minutes before the closing time, the first thing the person sitting behind the desk did was do a factory reset, which I think any Oneplus owner would have already done. He said the problem is solved. I sat there for 10 minutes and the network started dropping again. He gave it a second look and said there seems to be a problem in the device. After a bit of probing from my end, the executive says, it’s a motherboard problem and will take about 10-12 days as the company isn’t providing enough motherboards for replacement. It came as a shocker & was unanticipated. I still gave the phone as my wife is very much fond of the handset and wanted to get it repaired. I also made a special plea as my wife who was 8 months pregnant then needed the handset back asap. The executives seemed uninterested what I was saying and nodded in affirmation. Now the worst part is, after taking the possession of my handset, I was given a delivery challan instead of a job sheet. Who does that, seriously??. The person said we will give you call once the device is repaired and it is 14th day today and no one has even bothered to contact me. Attaching the photo of the delivery challan which contains my handsets IMEI for your reference, the date of submission and DC NO. I am not comparing your services with someone else but you guys really need to step up a bit. I have a Xiaomi Mi 4i as well which needed repairs, and when I contacted the customer care, I was surprised to know that they provide a free pickup and drop service from your doorstep at a very minimal logistic cost. My phone was picked up, repaired and sent back to me in matter of 8 days. I do not wish to bother you or threaten you with claims of going to consumer court or filing a consumer complaint and I also do not intend to do so as I am a huge fan of the company and love the phones. Please get the device back to me at the earliest as I am in urgent need of it. I wouldn’t want to escalate this issue any further and hope this is my first and last email to you guys.

Hi Oneplus Team,

I'm using oneplus one for last couple of months. Now i'm facing audio problem in oneplus one mobile. When playing music in music player or video player, audio is not working. When restart the mobile, its working fine. But its getting fed up for me to restart every time. So pls anyone help me to overcome this issue. Attached the screen shot

I have been complaining that my fone is not woking fine from the day i have bought the fone. service center and oneplus is been telling me that the motherboard will be arriving their service center for more then 20days now. the have yet not given me any conformation about it. i called them more then 5 times but have got no call back. in oneplus india there a person named Mr.Shabbaz khan who kept telling me ill surely solve the issue, but i see nothing like that happening. they are not replying to the mails nor calling back nor they are providing me the contact number of the all India service manager. what can i do now? how do i fight for my rights? my contact details are mentioned below: E-mail:[protected]@gmail.com Ph no:+91 [protected]

i have rooted my mobile and now i am using cm12 as os and i lost my 100%battery in less than 2 hrs. i hv 3100 mah battery and it dies in less than 2 hrs. what a is this. i want to know what should i do to improve battery efficiency. i m very in need please replyASAP.

I bought my oneplus from Amazon in May month.. I experienced an auto shut down problem and had to give my fone in service.I requested d oneplus company to replace d device and give but they refused.I had to change my motherboard.After d service d fone was working fine but now I m facing d face problem.I want to file a complaint for this matter.

I had gave my Phone to your Coimbatore Service center (Celtronix) on MAY 5, 2015. They had send the same to your Chennai Service center as the spare were unavailable with them. But till day i had received any information from them even i continously contacted them. My Job sheet no: JS[protected] & Serial Number [protected]. Their promised return date as per Job sheet was MAY 13, 2015.

Requesting you to update the present status and reason for delay of more than 40 days in servicing the product.

I raised complaint with Oneplus regarding my Oneplus One mobile. The issue with my phone is that its MIC is not working. I raised complaint/ticket with the company on 24th March and till now I've not received my phone, today is 27th April. Oneplus has outsourced Fourtech computers for their service centers. When I call Fourtech people, they report that required part is not yet received. When I write email to Oneplus support team they give extremely vague answers and same answer every single time. If I call their phone support team, they say they've no clue what email support team does. The receipt given by Fourtech computers has delivery date of 23rd April. Sad part is I'm not getting a proper reply by anyone involved in this case, I've asked everyone to escalate the case but no one answers. Everyone be warned, this is the first time I'm coming across such pathetic service after buying a flagship device from a company that makes massive claims.

my jobsheet no. js [protected]. name: Nomaan Chamadia mobile no.: +91 [protected] order no. #[protected] imei no. [protected] Respected Authority, at 9th February 2015 my oneplus one phone was hanged and Suddenly black screen appeared. I took my phone to service center of surat city and they don't know the problem. They (surat team) sent it to service center center of ahmedabad city for repair, and they found it something as pcb board not working or dead. They told that it will take a week or two. Whole month passed away i got no information from any source. I also called oneplus india customer support number [protected], they always commit me to give my mobile within 3 to 4 days, but they fail each and every time to fulfill their commitment. I emailed to oneplus global and indian support team, they gave request reference number as are 245388(global), 9382(india), 9975(india). From last two weeks they are saying us that spare parts has been recieved and you will get it within few days. After two months on Friday 10/04/2015, I talk with Ahmedabad service center executive named vikas, his mobile number is +91 [protected], he asked me Rupees 9, 000 to pay him cash privately, otherwise he would purposely create a fault that my phone was damaged due to water and will cost around rupees 12, 500. He was explaining me that i will save rupees 3, 500 if i bribe him. There is no such water problem, how can anyone find water problem after 2 months? surat technical team has assured us that problem is not due to water at the time of depositing mobile for service in february, and indian customer support center does not know anything about water, they only know that pcb is dead. The water problem is artificially created by mr. vikas of ahmedabad service center to take a bribe for the problem that does not exist in real. This is free warranty by oneplus company. Please help what to do and to get my phone back, its hard in today life without smartphone and i am not a rich person who buys again a costly phone. I had attached document regarding my service. SURAT SERVICE CENTER INFORMATION: 104, Centre point, Civil crossing ring road, Surat, Gujarat, India -­‐ 395002 telephone 0261-­‐3987046 AHMEDABAD SERVICE CENTER INFORMATION: 15, 16, 17, 18, 1st Floor, Neptun Tower Building. Near Nehru Bridge. Ashram Road. Ahmedabad, Gujarat, India -­‐ 380009 telephone 079-­‐40072486 Mobile number vikas who is asking bribe +91 [protected]

I have lost my Oneplus One( IME No- [protected]) on the date of[protected].I have all the necessary documents including the NC. So, kindly Sir, please help me out and trace my mobile. Pls, give me a advice. I have no other sources to help me except u ! Please, help me, sir. Name : Abhishek k Bhadale Address: Arihant Bunglow, Near Manavgarden, Rameshwadi, Badlapur(W) Phone Model : Oneplus One Make : Oneplus Colour : Black E-mail : [protected]@gmail.com Missed date : 10.4.2014 IEMI No : [protected] Please help me sir. I never forget your help, Thanks Abhishek k Bhadale

Dear Sir, I have procured a OneplusOne Mobile sold by Amazon India in December, 2014. Its screen got broken due to physical damages, and i have enquirer for a replacement. Surprisingly the cost on the new screen for the mobile is above 55% of the NEW Mobile Value. Secondly, i have given it for service on 6th March, 2015 and since then i am following for the mobile. No proper response from the service centre i have submitted, and the oneplus service support and tollfree is very pathetic. Neither of the stakeholders has given any commitment towards to the resolutions. Jobsheet : JS[protected] eXPECTED RETURN : 17TH MARCH 2015. By not having a smart phone, all my productivity has gone, also many top brand smart phone of 2014 / 15 does not cost more than 20% of its device value. means i felt the price of the replacement is very high. Finally i am loosing the days of its warranty without using for a month by now. I wished to charged Oneplus 50000/- for all my damages, and not promising to its service and integrity.

i got the phone form Amazon through invites .. as i started using the phone i come to know there is some software problem with the phone, like music player use to play song automatically, torch light use to get turned on automatically even i have not touched the phone. But i was not complained to any concern dept. but after some time the problem gone in worst conditions .sound problems started suddenly like whenever if anybody is calling either i can listen sound or they can listen the sounds . In order to solve this issue i have to restart my phone time to time and also phone use to get stuck while surfing browsers. When i talked with Amazon guys they said only one plus one people will take care .According to them i have to make a DAC certificate from one plus one plus then they can proceed the refund .after that i called to one plus one, first they did not talk right manner and they said directly that the refund will not be initiate .However this phone is quite new it just complete one and half months.i paid 22, 000 for this phone..

Hi,

I gave my OnePlus One charger (which is covered under warranty) for replacement at the OnePlus Pune service center on 7th Feb 2015. The job sheet No. of the same is: JS[protected].
Its been more than 6 weeks now. I have called the local service center and Customer care No's. many times. Only assurances are given of replacing the charger by next week, but, no concrete date is given.
They are not taking any action to replace the charger. One guy committed to give the charger in 2 days, and then I didn't get it!
Please take the appropriate action. Also attached job sheet copy.

Pune service center details:

ONEPLUS SERVICE CENTRE
14, Shivaji Nagar, Near Hotel
Pride, behind LIC Building, Pune-411005
[protected]/07/08/09

Customer Care Details:
[protected]
support.[protected]@oneplus.net

Complete mail thread here:


JS[protected] ­­ No update on my OnePlus One charger replacement since
07­Feb­201 5
1 6 messages
Sat, Feb 28, 201 5 at 1 1 :30 AM
To: OnePlus One Service Center <support.[protected]@oneplus.net>
Hi,
I gave my OnePlus One charger for replacement at the Pune service center on 07­Feb­2015.
Job sheet No.: JS[protected]
There is no update since then. Its been more than 3 weeks now.
I am not getting any satisfactory reply from either the Pune service center nor the main
customer care helpline.
This is not correct. Please provide me a concrete timeline by which I can collect the charger.
I will track this on high priority and will take legal actions if required.
Thanks and Regards,


OnePlus Support India <support.[protected]@oneplus.net> Sat, Feb 28, 201 5 at 1 1 :31 AM
Reply­To: OnePlus Support India <support.[protected]@oneplus.net>
To:
##­ Please type your reply above this line ­##
Your request (5876) has been received and is being reviewed by our support staff.
To add additional comments, reply to this email.

Feb 28, 1 1 :31
[Quoted text hidden]
This email is a service from OnePlus Support India. Delivered by Zendesk.
Message­Id:7S23HSWS_54f1 59aaec99f_8853fcdc80cd32c798523_sprut
cs­india (OnePlus Support India) <support.[protected]@oneplus.net> Sat, Feb 28, 201 5 at 1 1 :37 AM
Reply­To: OnePlus Support India <support.[protected]@oneplus.net>
To:
##­ Please type your reply above this line ­##
Your request (5876) has been updated. To add additional comments, reply to this email.
cs-india (OnePlus Support India)
Feb 28, 1 1 :37
Dear
Thanks for contacting ONEPLUS Customer Support.
Sorry for the inconvenience caused to you.
I wish to inform you that the dispatching of parts need some time. Your patience
will be appreciated.
You could contact our Customer Support Hotline 01 20 -‐ 4970940 (Mon -‐ Sat: 9
AM -‐ 6 PM) for the number of Pune service center for more details.
Any further question please do let me know.
Best Regards!
ONEPLUS

Feb 28, 1 1 :31
Hi,
[Quoted text hidden]
This email is a service from OnePlus Support India. Delivered by Zendesk.
Message­Id:7S23HSWS_54f1 5b299de1 a_8853fcdc80cd32c81 48e8_sprut
Sat, Feb 28, 201 5 at 1 1 :42 AM
To: OnePlus Support India <support.[protected]@oneplus.net>
Have you gone nuts. Didn't you read the mail completely. I already have the Pune service
center No. details and I am not getting any proper reply from them.
They are directing me to you and you are again directing me to them.
samjha hai kya customer ko???
Give me a date!
Thanks and Regards,


[Quoted text hidden]
cs­india (OnePlus Support India) <support.[protected]@oneplus.net> Sat, Feb 28, 201 5 at 1 1 :50 AM
Reply­To: OnePlus Support India <support.[protected]@oneplus.net>
To:
##­ Please type your reply above this line ­##
Your request (5876) has been updated. To add additional comments, reply to this email.
cs-india (OnePlus Support India)
Feb 28, 1 1 :50
Hi
Thanks for reaching.
I am so sorry for it.We are now working on solving the delay of spares. Once it 's
solved, the executives in the service center would update you. I am so sorry
again.We would take it on high priority.
Thanks for your kind consideration.
Best wishes
ONEPLUS

Feb 28, 1 1 :43
Have you gone nuts. Didn't you read the mail completely. I already have the Pune
service center No. details and I am not getting any proper reply from them.
They are directing me to you and you are again directing me to them.
samjha hai kya customer ko???
Give me a date!
Thanks and Regards,


cs-india (OnePlus Support India)
Feb 28, 1 1 :37
Dear
Thanks for contacting ONEPLUS Customer Support.
Sorry for the inconvenience caused to you.
I wish to inform you that the dispatching of parts need some time. Your patience
will be appreciated.
You could contact our Customer Support Hotline 01 20 -‐ 4970940 (Mon -‐ Sat: 9
AM -‐ 6 PM) for the number of Pune service center for more details.
Any further question please do let me know.
Best Regards!
ONEPLUS

Feb 28, 1 1 :31
Hi,
[Quoted text hidden]
This email is a service from OnePlus Support India. Delivered by Zendesk.
Message­Id:7S23HSWS_54f1 5e1 88e386_41 433f9e49ccd[protected]_sprut
Mon, Mar 2, 201 5 at 9:05 AM
To: OnePlus Support India <support.[protected]@oneplus.net>
Hi,
As discussed in the call with the HCL guy, I have given my details to him on [protected].
As committed by you, please send a new US version charger to my address ASAP.
Thanks and Regards,


[Quoted text hidden]
Sangeeta Verma (OnePlus Support India) <support.[protected]@oneplus.net> Mon, Mar 2, 201 5 at 1 :21 PM
Reply­To: OnePlus Support India <support.[protected]@oneplus.net>
To:
##­ Please type your reply above this line ­##
Your request (5876) has been updated. To add additional comments, reply to this email.
Sangeeta Verma (OnePlus Support India)
Mar 2, 1 3:21
Hello
Thank you for contacting ONEPLUS Customer Support.
I wish to inform you that you need to submit you faulty charger at Service Center.
Once you will submit, The new charger will be sent to you on your address in
couple of days.
Should you require any further information, please do let me know.
Thanks
Sangeeta Verma

Mar 2, 09:06
Hi,
As discussed in the call with the HCL guy, I have given my details to him on
[protected].
As committed by you, please send a new US version charger to my address ASAP.
Thanks and Regards,


cs-india (OnePlus Support India)
Feb 28, 1 1 :50
Hi
Thanks for reaching.
I am so sorry for it.We are now working on solving the delay of spares. Once it 's
solved, the executives in the service center would update you. I am so sorry
again.We would take it on high priority.
Thanks for your kind consideration.
Best wishes
ONEPLUS

Feb 28, 1 1 :43
Have you gone nuts. Didn't you read the mail completely. I already have the Pune
service center No. details and I am not getting any proper reply from them.
They are directing me to you and you are again directing me to them.
samjha hai kya customer ko???
Give me a date!
Thanks and Regards,


cs-india (OnePlus Support India)
Feb 28, 1 1 :37
Dear
Thanks for contacting ONEPLUS Customer Support.
Sorry for the inconvenience caused to you.
I wish to inform you that the dispatching of parts need some time. Your patience
will be appreciated.
You could contact our Customer Support Hotline 01 20 -‐ 4970940 (Mon -‐ Sat: 9
AM -‐ 6 PM) for the number of Pune service center for more details.
Any further question please do let me know.
Best Regards!
ONEPLUS

Feb 28, 1 1 :31
Hi,
[Quoted text hidden]
This email is a service from OnePlus Support India. Delivered by Zendesk.
Message­Id:7S23HSWS_54f41 67abd4cc_44aa3f9bce4cd32c44745_sprut
Mon, Mar 2, 201 5 at 1 :26 PM
To: OnePlus One Service Center <support.[protected]@oneplus.net>
Hi,
Can't you read the complete mail thread or pretent that I am an .
I have already submitted the charger on 7th Feb.
Its been more than 3 weeks.
Read the mail completely first and then reply.
Don't fake things and do the work of Customer.


[sent from my mobile device, please ignore typo]
[Quoted text hidden]
cs­india02 (OnePlus Support India) <support.[protected]@oneplus.net> Mon, Mar 2, 201 5 at 1 :30 PM
Reply­To: OnePlus Support India <support.[protected]@oneplus.net>
To:
##­ Please type your reply above this line ­##
Your request (5876) has been updated. To add additional comments, reply to this email.
cs-india02 (OnePlus Support India)
Mar 2, 1 3:30
Hi ，
Thank you for contacting ONEPLUS Customer Support.
And thanks for your support towards OnePlus.
With the rapid development of our company, we shall become better and better.
We also wish to inform you that we are working hard to resolve the issue related
to spares and same is expected to be available soon.
Request your patience and cooperation in the meanwhile.
Thanks
OnePlus

Mar 2, 1 3:26
Hi,
Can't you read the complete mail thread or pretent that I am an .
I have already submitted the charger on 7th Feb.
Its been more than 3 weeks.
Read the mail completely first and then reply.
Don't fake things and do the work of Customer.
--

[sent from my mobile device, please ignore typo]
Sangeeta Verma (OnePlus Support India)
Mar 2, 1 3:21
Hello
Thank you for contacting ONEPLUS Customer Support.
I wish to inform you that you need to submit you faulty charger at Service Center.
Once you will submit, The new charger will be sent to you on your address in
couple of days.
Should you require any further information, please do let me know.
Thanks
Sangeeta Verma

Mar 2, 09:06
Hi,
As discussed in the call with the HCL guy, I have given my details to him on
[protected].
As committed by you, please send a new US version charger to my address ASAP.
Thanks and Regards,

cs-india (OnePlus Support India)
Feb 28, 1 1 :50
Hi
Thanks for reaching.
I am so sorry for it.We are now working on solving the delay of spares. Once it 's
solved, the executives in the service center would update you. I am so sorry
again.We would take it on high priority.
Thanks for your kind consideration.
Best wishes
ONEPLUS

Feb 28, 1 1 :43
Have you gone nuts. Didn't you read the mail completely. I already have the Pune
service center No. details and I am not getting any proper reply from them.
They are directing me to you and you are again directing me to them.
samjha hai kya customer ko???
Give me a date!
Thanks and Regards,

cs-india (OnePlus Support India)
Feb 28, 1 1 :37
Dear
Thanks for contacting ONEPLUS Customer Support.
Sorry for the inconvenience caused to you.
I wish to inform you that the dispatching of parts need some time. Your patience
will be appreciated.
You could contact our Customer Support Hotline 01 20 -‐ 4970940 (Mon -‐ Sat: 9
AM -‐ 6 PM) for the number of Pune service center for more details.
Any further question please do let me know.
Best Regards!
ONEPLUS

Feb 28, 1 1 :31
Hi,
[Quoted text hidden]
This email is a service from OnePlus Support India. Delivered by Zendesk.
Message­Id:7S23HSWS_54f41 885625a4_442d3f9bce4cd32c50624b_sprut
Wed, Mar 4, 201 5 at 3:37 PM
To: OnePlus One Service Center <support.[protected]@oneplus.net>
Is there any update?
Are you going to replace the charger or not?
I have not received any courier yet.


[sent from my mobile device, please ignore typo]
[Quoted text hidden]
Sangeeta Verma (OnePlus Support India) <support.[protected]@oneplus.net> Wed, Mar 4, 201 5 at 3:54 PM
Reply­To: OnePlus Support India <support.[protected]@oneplus.net>

##­ Please type your reply above this line ­##
Your request (5876) has been updated. To add additional comments, reply to this email.
Sangeeta Verma (OnePlus Support India)
Mar 4, 1 5:54
Hello
Thank you for contacting ONEPLUS Customer Support.
I apologize but we are yet to get a confirmation on the shipment delivery.
I understand that you have already waited for long, still request you to be patient
with us for some more time.
Thanks
Sangeeta Verma

Mar 4, 1 5:38
Is there any update?
Are you going to replace the charger or not?
I have not received any courier yet.
--

[sent from my mobile device, please ignore typo]
cs-india02 (OnePlus Support India)
Mar 2, 1 3:30
Hi
Thank you for contacting ONEPLUS Customer Support.
And thanks for your support towards OnePlus.
With the rapid development of our company, we shall become better and better.
We also wish to inform you that we are working hard to resolve the issue related
to spares and same is expected to be available soon.
Request your patience and cooperation in the meanwhile.
Thanks
OnePlus
[Quoted text hidden]
[Quoted text hidden]
Thanks and Regards,

cs-india (OnePlus Support India)
Feb 28, 1 1 :50
Hi
Thanks for reaching.
I am so sorry for it.We are now working on solving the delay of spares. Once it 's
solved, the executives in the service center would update you. I am so sorry
again.We would take it on high priority.
Thanks for your kind consideration.
Best wishes
ONEPLUS

Feb 28, 1 1 :43
Have you gone nuts. Didn't you read the mail completely. I already have the Pune
service center No. details and I am not getting any proper reply from them.
They are directing me to you and you are again directing me to them.
samjha hai kya customer ko???
Give me a date!
Thanks and Regards,

cs-india (OnePlus Support India)
Feb 28, 1 1 :37
Dear
Thanks for contacting ONEPLUS Customer Support.
Sorry for the inconvenience caused to you.
I wish to inform you that the dispatching of parts need some time. Your patience
will be appreciated.
You could contact our Customer Support Hotline 01 20 -‐ 4970940 (Mon -‐ Sat: 9
AM -‐ 6 PM) for the number of Pune service center for more details.
Any further question please do let me know.
Best Regards!
ONEPLUS

Feb 28, 1 1 :31
Hi,
[Quoted text hidden]
This email is a service from OnePlus Support India. Delivered by Zendesk.
Message­Id:7S23HSWS_54f6dd4f1 d25_6ff3fc200ccd31 c1 250760_sprut
Mon, Mar 9, 201 5 at 8:28 AM
To: OnePlus Support India <support.[protected]@oneplus.net>
Its been more than 1 month now. No proper concrete reply. Only assurances given.
Looks like I will have to go to the consumer court for not fulfilling the commitments.
Thanks and Regards,

[Quoted text hidden]
OnePlus Support India <support.[protected]@oneplus.net> Mon, Mar 9, 201 5 at 8:30 AM
Reply­To: OnePlus Support India <support.[protected]@oneplus.net>
To:
##­ Please type your reply above this line ­##
Your request (6849) has been received and is being reviewed by our support staff.
To add additional comments, reply to this email.

Mar 9, 08:29
This is a follow-up to your previous request #5876 "JS[protected] No update
..."
Its been more than 1 month now. No proper concrete reply. Only assurances
given.
Looks like I will have to go to the consumer court for not fulfilling the
commitments.
Thanks and Regards,

This email is a service from OnePlus Support India. Delivered by Zendesk.
Message­Id:NXXP1 7GF_54fd0cafdaf4c_39af3fbcf9ecd31 c1 63588_sprut
Sangeeta Verma (OnePlus Support India) <support.[protected]@oneplus.net> Mon, Mar 9, 201 5 at 9:54 AM
Reply­To: OnePlus Support India <support.[protected]@oneplus.net>
To:
##­ Please type your reply above this line ­##
Your request (6849) has been updated. To add additional comments, reply to this email.
Sangeeta Verma (OnePlus Support India)
Mar 9, 09:54
Hello
Thank you for contacting ONEPLUS Customer Support.
I deeply regret for the inconvenience caused and apologize for the same.
However, we are experiencing delays with shipments and trying our best to
arrange the same on priority.
Service Center shall update you once the device is ready for pickup
Thanks
Sangeeta Verma

Mar 9, 08:29
This is a follow-up to your previous request #5876 "JS[protected] No update
..."
Its been more than 1 month now. No proper concrete reply. Only assurances
given.
Looks like I will have to go to the consumer court for not fulfilling the
commitments.
Thanks and Regards,

This email is a service from OnePlus Support India. Delivered by Zendesk.
Message­Id:NXXP1 7GF_54fd206285f0b_975f3f9ad64cd3202373d3_sprut
Fri, Mar 1 3, 201 5 at 9:48 AM
To: OnePlus Support India <support.[protected]@oneplus.net>
You are only giving assurances.
Its been more then 5 weeks now that I have submitted my OPO charger at the service center.
Why am I not getting any replacement???????
Thanks and Regards,

[Quoted text hidden]
Sangeeta Verma (OnePlus Support India) <support.[protected]@oneplus.net> Fri, Mar 1 3, 201 5 at 1 0:39 AM
Reply­To: OnePlus Support India <support.[protected]@oneplus.net>
To:
##­ Please type your reply above this line ­##
Your request (6849) has been updated. To add additional comments, reply to this email.
Sangeeta Verma (OnePlus Support India)
Mar 1 3, 1 0:39
Hello
Thank you for contacting ONEPLUS Customer Support.
I understand your concern here and regret for the inconvenience and delay in
providing the service.
We are constantly in touch with the respective team for shipment and working
had to make the availability on priority.
So, Please allow some more time.
Service Center shall update you once the device is ready for pickup.
Thanks
Sangeeta Verma

Mar 1 3, 09:50
You are only giving assurances.
Its been more then 5 weeks now that I have submitted my OPO charger at the
service center.
Why am I not getting any replacement???????
Thanks and Regards,

Sangeeta Verma (OnePlus Support India)
Mar 9, 09:54
Hello
Thank you for contacting ONEPLUS Customer Support.
I deeply regret for the inconvenience caused and apologize for the same.
However, we are experiencing delays with shipments and trying our best to
arrange the same on priority.
Service Center shall update you once the device is ready for pickup
Thanks
Sangeeta Verma

Mar 9, 08:29
This is a follow-up to your previous request #5876 "JS[protected] No update
..."
Its been more than 1 month now. No proper concrete reply. Only assurances
given.
Looks like I will have to go to the consumer court for not fulfilling the
commitments.
Thanks and Regards,

This email is a service from OnePlus Support India. Delivered by Zendesk.
Message­Id:NXXP1 7GF_550271 0eec0bb_9af03ff6748cd32c370387_sprut

Hi,

I gave my OnePlus One charger (which is covered under warranty) for replacement at the OnePlus Pune service center on 7th Feb 2015. The job sheet No. of the same is: JS[protected].
Its been more than 5 weeks now. I have called the local service center and Customer care No's. many times. Only assurances are given of replacing the charger by next week, but, no concrete date is given.
They are not taking any action to replace the charger. One guy committed to give the charger in 2 days, and then I didn't get it!
Please take the appropriate action. Also attached job sheet copy.

Pune service center details:

ONEPLUS SERVICE CENTRE
14, Shivaji Nagar, Near Hotel
Pride, behind LIC Building, Pune-411005
[protected]/07/08/09

Customer Care Details:
[protected]
support.[protected]@oneplus.net

Complete mail thread here:


JS[protected] ­­ No update on my OnePlus One charger replacement since
07­Feb­201 5
1 6 messages
Sat, Feb 28, 201 5 at 1 1 :30 AM
To: OnePlus One Service Center <support.[protected]@oneplus.net>
Hi,
I gave my OnePlus One charger for replacement at the Pune service center on 07­Feb­2015.
Job sheet No.: JS[protected]
There is no update since then. Its been more than 3 weeks now.
I am not getting any satisfactory reply from either the Pune service center nor the main
customer care helpline.
This is not correct. Please provide me a concrete timeline by which I can collect the charger.
I will track this on high priority and will take legal actions if required.
Thanks and Regards,


OnePlus Support India <support.[protected]@oneplus.net> Sat, Feb 28, 201 5 at 1 1 :31 AM
Reply­To: OnePlus Support India <support.[protected]@oneplus.net>
To:
##­ Please type your reply above this line ­##
Your request (5876) has been received and is being reviewed by our support staff.
To add additional comments, reply to this email.

Feb 28, 1 1 :31
[Quoted text hidden]
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Message­Id:7S23HSWS_54f1 59aaec99f_8853fcdc80cd32c798523_sprut
cs­india (OnePlus Support India) <support.[protected]@oneplus.net> Sat, Feb 28, 201 5 at 1 1 :37 AM
Reply­To: OnePlus Support India <support.[protected]@oneplus.net>
To:
##­ Please type your reply above this line ­##
Your request (5876) has been updated. To add additional comments, reply to this email.
cs-india (OnePlus Support India)
Feb 28, 1 1 :37
Dear
Thanks for contacting ONEPLUS Customer Support.
Sorry for the inconvenience caused to you.
I wish to inform you that the dispatching of parts need some time. Your patience
will be appreciated.
You could contact our Customer Support Hotline 01 20 -‐ 4970940 (Mon -‐ Sat: 9
AM -‐ 6 PM) for the number of Pune service center for more details.
Any further question please do let me know.
Best Regards!
ONEPLUS

Feb 28, 1 1 :31
Hi,
[Quoted text hidden]
This email is a service from OnePlus Support India. Delivered by Zendesk.
Message­Id:7S23HSWS_54f1 5b299de1 a_8853fcdc80cd32c81 48e8_sprut
Sat, Feb 28, 201 5 at 1 1 :42 AM
To: OnePlus Support India <support.[protected]@oneplus.net>
Have you gone nuts. Didn't you read the mail completely. I already have the Pune service
center No. details and I am not getting any proper reply from them.
They are directing me to you and you are again directing me to them.
samjha hai kya customer ko???
Give me a date!
Thanks and Regards,


[Quoted text hidden]
cs­india (OnePlus Support India) <support.[protected]@oneplus.net> Sat, Feb 28, 201 5 at 1 1 :50 AM
Reply­To: OnePlus Support India <support.[protected]@oneplus.net>
To:
##­ Please type your reply above this line ­##
Your request (5876) has been updated. To add additional comments, reply to this email.
cs-india (OnePlus Support India)
Feb 28, 1 1 :50
Hi
Thanks for reaching.
I am so sorry for it.We are now working on solving the delay of spares. Once it 's
solved, the executives in the service center would update you. I am so sorry
again.We would take it on high priority.
Thanks for your kind consideration.
Best wishes
ONEPLUS

Feb 28, 1 1 :43
Have you gone nuts. Didn't you read the mail completely. I already have the Pune
service center No. details and I am not getting any proper reply from them.
They are directing me to you and you are again directing me to them.
samjha hai kya customer ko???
Give me a date!
Thanks and Regards,


cs-india (OnePlus Support India)
Feb 28, 1 1 :37
Dear
Thanks for contacting ONEPLUS Customer Support.
Sorry for the inconvenience caused to you.
I wish to inform you that the dispatching of parts need some time. Your patience
will be appreciated.
You could contact our Customer Support Hotline 01 20 -‐ 4970940 (Mon -‐ Sat: 9
AM -‐ 6 PM) for the number of Pune service center for more details.
Any further question please do let me know.
Best Regards!
ONEPLUS

Feb 28, 1 1 :31
Hi,
[Quoted text hidden]
This email is a service from OnePlus Support India. Delivered by Zendesk.
Message­Id:7S23HSWS_54f1 5e1 88e386_41 433f9e49ccd[protected]_sprut
Mon, Mar 2, 201 5 at 9:05 AM
To: OnePlus Support India <support.[protected]@oneplus.net>
Hi,
As discussed in the call with the HCL guy, I have given my details to him on [protected].
As committed by you, please send a new US version charger to my address ASAP.
Thanks and Regards,


[Quoted text hidden]
Sangeeta Verma (OnePlus Support India) <support.[protected]@oneplus.net> Mon, Mar 2, 201 5 at 1 :21 PM
Reply­To: OnePlus Support India <support.[protected]@oneplus.net>
To:
##­ Please type your reply above this line ­##
Your request (5876) has been updated. To add additional comments, reply to this email.
Sangeeta Verma (OnePlus Support India)
Mar 2, 1 3:21
Hello
Thank you for contacting ONEPLUS Customer Support.
I wish to inform you that you need to submit you faulty charger at Service Center.
Once you will submit, The new charger will be sent to you on your address in
couple of days.
Should you require any further information, please do let me know.
Thanks
Sangeeta Verma

Mar 2, 09:06
Hi,
As discussed in the call with the HCL guy, I have given my details to him on
[protected].
As committed by you, please send a new US version charger to my address ASAP.
Thanks and Regards,


cs-india (OnePlus Support India)
Feb 28, 1 1 :50
Hi
Thanks for reaching.
I am so sorry for it.We are now working on solving the delay of spares. Once it 's
solved, the executives in the service center would update you. I am so sorry
again.We would take it on high priority.
Thanks for your kind consideration.
Best wishes
ONEPLUS

Feb 28, 1 1 :43
Have you gone nuts. Didn't you read the mail completely. I already have the Pune
service center No. details and I am not getting any proper reply from them.
They are directing me to you and you are again directing me to them.
samjha hai kya customer ko???
Give me a date!
Thanks and Regards,


cs-india (OnePlus Support India)
Feb 28, 1 1 :37
Dear
Thanks for contacting ONEPLUS Customer Support.
Sorry for the inconvenience caused to you.
I wish to inform you that the dispatching of parts need some time. Your patience
will be appreciated.
You could contact our Customer Support Hotline 01 20 -‐ 4970940 (Mon -‐ Sat: 9
AM -‐ 6 PM) for the number of Pune service center for more details.
Any further question please do let me know.
Best Regards!
ONEPLUS

Feb 28, 1 1 :31
Hi,
[Quoted text hidden]
This email is a service from OnePlus Support India. Delivered by Zendesk.
Message­Id:7S23HSWS_54f41 67abd4cc_44aa3f9bce4cd32c44745_sprut
Mon, Mar 2, 201 5 at 1 :26 PM
To: OnePlus One Service Center <support.[protected]@oneplus.net>
Hi,
Can't you read the complete mail thread or pretent that I am an .
I have already submitted the charger on 7th Feb.
Its been more than 3 weeks.
Read the mail completely first and then reply.
Don't fake things and do the work of Customer.
­­

[sent from my mobile device, please ignore typo]
[Quoted text hidden]
cs­india02 (OnePlus Support India) <support.[protected]@oneplus.net> Mon, Mar 2, 201 5 at 1 :30 PM
Reply­To: OnePlus Support India <support.[protected]@oneplus.net>
To:
##­ Please type your reply above this line ­##
Your request (5876) has been updated. To add additional comments, reply to this email.
cs-india02 (OnePlus Support India)
Mar 2, 1 3:30
Hi ，
Thank you for contacting ONEPLUS Customer Support.
And thanks for your support towards OnePlus.
With the rapid development of our company, we shall become better and better.
We also wish to inform you that we are working hard to resolve the issue related
to spares and same is expected to be available soon.
Request your patience and cooperation in the meanwhile.
Thanks
OnePlus

Mar 2, 1 3:26
Hi,
Can't you read the complete mail thread or pretent that I am an .
I have already submitted the charger on 7th Feb.
Its been more than 3 weeks.
Read the mail completely first and then reply.
Don't fake things and do the work of Customer.
--

[sent from my mobile device, please ignore typo]
Sangeeta Verma (OnePlus Support India)
Mar 2, 1 3:21
Hello
Thank you for contacting ONEPLUS Customer Support.
I wish to inform you that you need to submit you faulty charger at Service Center.
Once you will submit, The new charger will be sent to you on your address in
couple of days.
Should you require any further information, please do let me know.
Thanks
Sangeeta Verma

Mar 2, 09:06
Hi,
As discussed in the call with the HCL guy, I have given my details to him on
[protected].
As committed by you, please send a new US version charger to my address ASAP.
Thanks and Regards,

cs-india (OnePlus Support India)
Feb 28, 1 1 :50
Hi
Thanks for reaching.
I am so sorry for it.We are now working on solving the delay of spares. Once it 's
solved, the executives in the service center would update you. I am so sorry
again.We would take it on high priority.
Thanks for your kind consideration.
Best wishes
ONEPLUS

Feb 28, 1 1 :43
Have you gone nuts. Didn't you read the mail completely. I already have the Pune
service center No. details and I am not getting any proper reply from them.
They are directing me to you and you are again directing me to them.
samjha hai kya customer ko???
Give me a date!
Thanks and Regards,

cs-india (OnePlus Support India)
Feb 28, 1 1 :37
Dear
Thanks for contacting ONEPLUS Customer Support.
Sorry for the inconvenience caused to you.
I wish to inform you that the dispatching of parts need some time. Your patience
will be appreciated.
You could contact our Customer Support Hotline 01 20 -‐ 4970940 (Mon -‐ Sat: 9
AM -‐ 6 PM) for the number of Pune service center for more details.
Any further question please do let me know.
Best Regards!
ONEPLUS

Feb 28, 1 1 :31
Hi,
[Quoted text hidden]
This email is a service from OnePlus Support India. Delivered by Zendesk.
Message­Id:7S23HSWS_54f41 885625a4_442d3f9bce4cd32c50624b_sprut
Wed, Mar 4, 201 5 at 3:37 PM
To: OnePlus One Service Center <support.[protected]@oneplus.net>
Is there any update?
Are you going to replace the charger or not?
I have not received any courier yet.
­­

[sent from my mobile device, please ignore typo]
[Quoted text hidden]
Sangeeta Verma (OnePlus Support India) <support.[protected]@oneplus.net> Wed, Mar 4, 201 5 at 3:54 PM
Reply­To: OnePlus Support India <support.[protected]@oneplus.net>

##­ Please type your reply above this line ­##
Your request (5876) has been updated. To add additional comments, reply to this email.
Sangeeta Verma (OnePlus Support India)
Mar 4, 1 5:54
Hello
Thank you for contacting ONEPLUS Customer Support.
I apologize but we are yet to get a confirmation on the shipment delivery.
I understand that you have already waited for long, still request you to be patient
with us for some more time.
Thanks
Sangeeta Verma

Mar 4, 1 5:38
Is there any update?
Are you going to replace the charger or not?
I have not received any courier yet.
--

[sent from my mobile device, please ignore typo]
cs-india02 (OnePlus Support India)
Mar 2, 1 3:30
Hi
Thank you for contacting ONEPLUS Customer Support.
And thanks for your support towards OnePlus.
With the rapid development of our company, we shall become better and better.
We also wish to inform you that we are working hard to resolve the issue related
to spares and same is expected to be available soon.
Request your patience and cooperation in the meanwhile.
Thanks
OnePlus
[Quoted text hidden]
[Quoted text hidden]
Thanks and Regards,

cs-india (OnePlus Support India)
Feb 28, 1 1 :50
Hi
Thanks for reaching.
I am so sorry for it.We are now working on solving the delay of spares. Once it 's
solved, the executives in the service center would update you. I am so sorry
again.We would take it on high priority.
Thanks for your kind consideration.
Best wishes
ONEPLUS

Feb 28, 1 1 :43
Have you gone nuts. Didn't you read the mail completely. I already have the Pune
service center No. details and I am not getting any proper reply from them.
They are directing me to you and you are again directing me to them.
samjha hai kya customer ko???
Give me a date!
Thanks and Regards,

cs-india (OnePlus Support India)
Feb 28, 1 1 :37
Dear
Thanks for contacting ONEPLUS Customer Support.
Sorry for the inconvenience caused to you.
I wish to inform you that the dispatching of parts need some time. Your patience
will be appreciated.
You could contact our Customer Support Hotline 01 20 -‐ 4970940 (Mon -‐ Sat: 9
AM -‐ 6 PM) for the number of Pune service center for more details.
Any further question please do let me know.
Best Regards!
ONEPLUS

Feb 28, 1 1 :31
Hi,
[Quoted text hidden]
This email is a service from OnePlus Support India. Delivered by Zendesk.
Message­Id:7S23HSWS_54f6dd4f1 d25_6ff3fc200ccd31 c1 250760_sprut
Mon, Mar 9, 201 5 at 8:28 AM
To: OnePlus Support India <support.[protected]@oneplus.net>
Its been more than 1 month now. No proper concrete reply. Only assurances given.
Looks like I will have to go to the consumer court for not fulfilling the commitments.
Thanks and Regards,

[Quoted text hidden]
OnePlus Support India <support.[protected]@oneplus.net> Mon, Mar 9, 201 5 at 8:30 AM
Reply­To: OnePlus Support India <support.[protected]@oneplus.net>
To:
##­ Please type your reply above this line ­##
Your request (6849) has been received and is being reviewed by our support staff.
To add additional comments, reply to this email.

Mar 9, 08:29
This is a follow-up to your previous request #5876 "JS[protected] No update
..."
Its been more than 1 month now. No proper concrete reply. Only assurances
given.
Looks like I will have to go to the consumer court for not fulfilling the
commitments.
Thanks and Regards,

This email is a service from OnePlus Support India. Delivered by Zendesk.
Message­Id:NXXP1 7GF_54fd0cafdaf4c_39af3fbcf9ecd31 c1 63588_sprut
Sangeeta Verma (OnePlus Support India) <support.[protected]@oneplus.net> Mon, Mar 9, 201 5 at 9:54 AM
Reply­To: OnePlus Support India <support.[protected]@oneplus.net>
To:
##­ Please type your reply above this line ­##
Your request (6849) has been updated. To add additional comments, reply to this email.
Sangeeta Verma (OnePlus Support India)
Mar 9, 09:54
Hello
Thank you for contacting ONEPLUS Customer Support.
I deeply regret for the inconvenience caused and apologize for the same.
However, we are experiencing delays with shipments and trying our best to
arrange the same on priority.
Service Center shall update you once the device is ready for pickup
Thanks
Sangeeta Verma

Mar 9, 08:29
This is a follow-up to your previous request #5876 "JS[protected] No update
..."
Its been more than 1 month now. No proper concrete reply. Only assurances
given.
Looks like I will have to go to the consumer court for not fulfilling the
commitments.
Thanks and Regards,

This email is a service from OnePlus Support India. Delivered by Zendesk.
Message­Id:NXXP1 7GF_54fd206285f0b_975f3f9ad64cd3202373d3_sprut
Fri, Mar 1 3, 201 5 at 9:48 AM
To: OnePlus Support India <support.[protected]@oneplus.net>
You are only giving assurances.
Its been more then 5 weeks now that I have submitted my OPO charger at the service center.
Why am I not getting any replacement???????
Thanks and Regards,

[Quoted text hidden]
Sangeeta Verma (OnePlus Support India) <support.[protected]@oneplus.net> Fri, Mar 1 3, 201 5 at 1 0:39 AM
Reply­To: OnePlus Support India <support.[protected]@oneplus.net>
To:
##­ Please type your reply above this line ­##
Your request (6849) has been updated. To add additional comments, reply to this email.
Sangeeta Verma (OnePlus Support India)
Mar 1 3, 1 0:39
Hello
Thank you for contacting ONEPLUS Customer Support.
I understand your concern here and regret for the inconvenience and delay in
providing the service.
We are constantly in touch with the respective team for shipment and working
had to make the availability on priority.
So, Please allow some more time.
Service Center shall update you once the device is ready for pickup.
Thanks
Sangeeta Verma

Mar 1 3, 09:50
You are only giving assurances.
Its been more then 5 weeks now that I have submitted my OPO charger at the
service center.
Why am I not getting any replacement???????
Thanks and Regards,

Sangeeta Verma (OnePlus Support India)
Mar 9, 09:54
Hello
Thank you for contacting ONEPLUS Customer Support.
I deeply regret for the inconvenience caused and apologize for the same.
However, we are experiencing delays with shipments and trying our best to
arrange the same on priority.
Service Center shall update you once the device is ready for pickup
Thanks
Sangeeta Verma

Mar 9, 08:29
This is a follow-up to your previous request #5876 "JS[protected] No update
..."
Its been more than 1 month now. No proper concrete reply. Only assurances
given.
Looks like I will have to go to the consumer court for not fulfilling the
commitments.
Thanks and Regards,

This email is a service from OnePlus Support India. Delivered by Zendesk.
Message­Id:NXXP1 7GF_550271 0eec0bb_9af03ff6748cd32c370387_sprut

I had bought a new Oneplus One device on 19th December 2014 via amaon.in. My phone screen started behaving weirdly and went in an infinite loop after a month o[censored]se. I somehow managed to switch off my phone. I went to the service center and gave them my phone for repairing on 29th January 2015. After a week I asked for the progress in the matter and the service personal told me that you will be given a new phone as your device is faulty. Since then I have been making endless calls to the OnePlus One service center at HCL Tower, Ground Floor, Plot no. 360, Marol Military Road, Marol, Andheri (E), Mumbai-400059. They Service call centres fools me every week saying that I will receive a call in a week and says our shipments are delayed and so new phones and parts are not available.I find this reason absurd as amazon carries on flash sales every week to sell new phones . The company is thus cheating the current customers by not addressing their complaints and service issues. I would urge a competent authority to take action in this regard.