Onida / MIRC Electronics Complaints & Reviews

Sir, on 21/03/2018 i had complained of my remote, so far he has not been solved nor has any contact been done. There was no such hope. Please do solved it, otherwise i will have to admit about your company wrongly and let me go to the consumer court. Details are given below. Such a bad response i get from your side.

Complaint no - 1803a[protected]
Name - anish singh
Mobile no - [protected]

Hi,

I am from pondicherry i bought two 1.5 ton onida trd model ac, they told during purchase from gas to everything will be covered in warranty, but within 6 month o[censored]sage the gas got leaked, and when i filed complaint they are not attending the service (Indeed they told that first three services are free), the reason is the dont have stock. How can is it possible to say they dont have stock for gas. It is very pathetic service from their side. Only when buying they are providing false promises. They convinced me to put additional one year asset protection which cost me additional 3600 rupees for two ac, but the reality is even after three weeks they didnt attended the service. Very careless attitude.

I bought new onida 43inch tv from flipkart!!! After 3 week my tv is got repair so i called onida service center they r coming and visit and told to me u have to appy for replaement!!! They r asking invoice copy and order copy then i submit it but stll (2 months gone) they r not give any proper message its like cheating!! Here after i have to go to consumer court i ll put complaint also!!! Please take any action!!
Consumer name:-johnkennedy
Product:- onida 43 inch smart tv
Contact nd register mobile:;-[protected]
:[protected]

Dear sir/ madam,

We purchase onida 40 inch tv [model no. Leo40fbv] past few months, but it is defective piece. Many times, i called to customer care but, i didn't get proper response from your side. Look in this matter as soon as possible.

I am really disapponited from your customer care service and dealer also. How could your dealer sold us old model?. Many times we complaint to the dealer. He didn't solve this problem. Your service executive visited and he told us that, there is one part is totally gone.

Here, i am attaching purchase invoices for your easy reference and records. Please take needfull action on this matter. Otherwise, we will file complaint in consumer court.

Kindly, look in this matter.

Regards,
Amol gaonkar
[[protected]]

Date: 20th - mar-18

Dear onida customer service manager,

My name is mathew m kurian (Cell no: [protected]), based out of cochin-kerala. I had bought two onida a/cs together : model onida ac inv 12rgo (1.0 ton inverter rega)#42110, from your authorized dealer bismi agency, near jl international stadium, kaloor, cochin-17, under invoice no:614292, dtd:30th-apr-2016, inv value - 71, 000.00 rs (Seventy one thousand rs). Out of two a/cs, one a/c is not working and i had raised complaint to bismi agency in the first week of jan-2018 and the complaint reference is 1712h[protected], dtd: 1st-jan-2018. After raising complaint, one onida representative mr. Jishnu (Cell no: [protected]) came to my place and checked it and mentioned, there is issue with its electronic circuit. I had requested to check its warranty and replace it under warranty. Since, my warranty card is missing but i have my original purchase bill with me, i asked the representative to check the details with agent itself and do the needful (Original bill & sms messages to onida representative is attached). He mentioned, the stock of circuit is not available hence it will take a week's time. After that there is no response from the onida representative hence, i called several times on the mobile but he did not pick the call. Afterwards, i send couple of sms also then he called and mentioned, he will give another number to contact but neither he had provided the number nor he called back. I felt so embarrassed and question already stroked in my mind that, onida's post sales service is very poor and irresponsible. Looking at such delay, after more than a month, i again went to the agency bismi and re-complained. The bismi's representative mr. Sumesh (Cell: [protected]) called onida service center in front of me mentioning above complaint reference and he mentioned, onida service center representative will call with the solution in a day or two. Post that, till date, there is no response or action has been taken on my complaint and to repair my a/c. Kindly look into the matter and do the needful to change my a/c or make it working at free of cost looking at the mental stress myself and my family has taken due to the such bad service from onida team and due to non working a/c. My house is going to be expanded by adding two more rooms but looking at the quality of response and service from onida team and it's agency/distributor, i will surely need to think twice, which brand i should go next in future.

Expecting your prompt response and actions on the issue.

Kind regards,

Mathew m kurian
Vennnala. Cochin-28, kerala, india
Cell : +91-[protected]

Dear sir,
I'm seshathri, i purchased onida washing machine (
Onida 5.5 kg fully-automatic front loading washing machine (Wof5508nw, white)
In online at 1st feb'17. Within a month that machine got trouble and i call to ur service and repaired (It takes two month). Now that machine got troubled in oct'17 and again i call to ur service that service man came and he noticed in motor fault at 10th oct'17, till now that service didn't done by ur side, daily i make call to ur service centre they told ur service is pending... Especially they service incharge suresh from chennai didn't pick up my call any time. Now i want to know what is the issues in my complaint, when u go to service my washing machine, my complaint no. [protected] and my registered phone no. Is [protected]

Pls do the needful, i will awaiting for ur reply very soon
Thank u

Dear sir,

I am sathish k and my mobile no is [protected]. I buy onida washing machine on flipkart in dec-2017. But the machine not working after three wash. I made complaint against this product with their customer care.
Mainly the machine shows error message always. From last feb 16th 2018 i raised a complaint. But still did not solve that,

Please help me...

My complaint number-1803i[protected]//complaint-sound distortion & dull picture//onida technician attend my complaint as 07/03/2018, he is told power supply pcb problem totally 2500rs cost, iam told ok no problem but plz provide correct bill & part number hsn code... Your reference to attached my details as provide fake bill & not any information correctly (Hsn code & part number) so kindly check and confirm my details

I purchased your onida led tv 18 months back. Till the end of 12 months i exchanged twice the led remote freely with your onida service center due to non working. Now the same problem with the remote. I contacted your service center, they told warranty for this remote is expired so you purchase a new remote.
The remote is not damaged.
I am asking you why your product is very low in quality, what can i do for this....

Dear sir,

I rakesh pandit from titwala (Pin code - 421605) i have purchased ac in jun 2017 from usha agency and get installed from your authorised person also i have paid charges for installation as required. Please find attached bill copy for your ref.

Now in feb month i have ask for ac servicing and during servicing my ac gas found leakage which again repaired by servicing person after approval received from onida team but during this activity. It is found that gas leaking from ac, due to unproper installation during 1st time and now also he has told me, there are chances to leak ac again due to faulty installtion.

Kindly look into the matter and provide me your technical support to resolve this issue on priority.

Please revert.

Regards,

Rakesh pandit.

I bought two onida split ac both one tonner from saravana stores, north usman road, chennai on 26.02.2017 which were subsequently installed on 04.03.2017 by your authorised service company adonis electronics pvt limited, chennai. Right from the installation both the units did not work effectively and complaints were registered several times with you and your service company.

After several complaints one unit was set right after a couple of months.
Still one unit is not functioning. At least four service engineers individually checked the sick unit on different dates and gave different reasons without solving the problem. The problem unit hardly worked for a week for the past one year. So far only one free service was done some four months back

Now your service engineer informed us a couple of months back that the copper wire has been damaged in the sick unit and we have to pay rs.4500 towards cost of copper wire. I am shocked to hear their demand as installation was done only by your service engineers and the unit hardly worked for a week. The service engineer informed me that there is only one month warranty for copper wire. I am disillusioned with your product and service. I request you to suggest some other service company as we are fed up with the indifferent attitude of employees of adonis electronics pvt ltd.

I am working in media for the past 35 years and never took such issues to public.. However this is a worst case scenario and i will have no other option than taking up the matter in social media and consumer redressal forums. Please note that i am willing to enter into amc for both units with a different service company of yours. Your service engineers called for second free service but how can they do it without fixing the problem in the unit.

Please look into my problem and take necessary steps to make the brand new onida ac work.

K. Balaswaminathan

Purchased onida led smart tv on[protected] from vijay sales, sion branch, mumbai, maharashtra, india. I am facing few issues as below:

A. Wifi connectivity - very slow and poor connectivity even with higher bandwidth

B. Mirror casting not functioning

C. Aux point gives irritating noise when connected

Kindly look into the issues and resolve at the earliest.

Thanks

I have ONIDA TV purchased[protected] inch TV still one year also not completed now but i am facing Issue TV backlight is not working. I will raise the complaint on[protected] no one will responding after 1 week one person came from Onida and check all the thinks after that he said within 2days i will resolve your issue, after that no one will called and he is also not responding after 20days i get cal from Service center and i only give to service center on[protected] but still i am not receive any updates, when i called by the time they will said wait for some more days

Kindly take serious action

This is in reference to my complaint no. 1802G[protected] that I did on 16th of February about my Led not working...
On 17th the engineer visited my home...He said that Led panel is not working and company will replace it. He take several pics and send it to the company. And I was assured that it will be done in 4 to 5 days.
Today on 21st February when I called customer care, I was informed that it will take 25 days as there is no shortage of that part...Now my question is that in this big company are they so helpless that they can not find one repair part...Really pathetic . I was not expecting this atleast...Plz resolve it as soon as possible...

2017 march, i have purchased 40 inch led tv. Within 6 months (Aug 2017), i have got an issue with the display. Raised a complaint with an id [protected]. After fighting allot, nearly after 5 months (Feb 2018), i was informed by the local service center that tv cannot be repaired, therefore will be replaced. Tv was handed over to service engineer. Even after no proper response from the local service team. On the other hand, customer care executives on phone have mentioned that your complaint was closed.

What is happening. Whom i should believe.

Hi,

We ordered a tv and it is still in warrenty period. I reported a fault almost 2 months ago and technicians have visited 4 times and everytime they bring a faulty board. It seems they are waiting for warranty period to get over. No actions against complaint. Called customer service many a times and they promise a call back and no one calls back. Pathetic service and pathetic brand. I will never suggest anyone to go for onida products.

Its high time since i have been following up with every possible contact from onida. Most of the time i was in touch with aditya[protected], biggest liar ever. He stops picking up the calls so i need to use some other number in order to get in touch with him. I need the resolution asap. Please suggest.

Dear sir/ma'am,

Greetings!

As per trail email i am continuously following with the customer support team of onida since 24th dec'17 & my query is still not resolved.

I have bought onida "6.2 kg fully automatic top load washing machine" from flipkart having with 2 year warranty, as of now machine is not in working condition. I have complaint so many times on onida support team's toll free number ([protected]) as well as send e-mails but i didn't get any satisfactory reply from their side.

As a consumer i have paid sum amount to avail easy life neither to suffer from such type of issue. I want to escalate my case to consumer court to get a proper solution for this asap.

Kindly guide us as a consumer what should i do in this situation?

I have bought onida 43 fis led from flipkart. On the installation day, i told the company man to replace the remote, but he said to register the complaint to onida. So, i registered the complaint to onida customer support on 31st december 2017. But, now it's been 45 days and till now i have not received the remote replacement yet. I have called onida customer support many times but everytime they say, we are processing your complaint. Kindly help me in this case.

Satish harikant
13feb 2018
We had purchased a onida tv model no co21scp25bg and it had a warranty. And the tv had been facing colour problem on the display since the day it was purchased. We had filed compliant, technician inspected the tv finally told tv picture tub need to be replace. Then they told me to sent invoice bill along with warranty card. Also tub no (Which has to be change) all the things i have sent to service center in mangalore. Since nov 13 2017 to till today issue is pending because as usual they have no spare parts available. They have not at receive picture tub since 3monts. My compliant reg no[protected] and my mobile reg no is [protected]. I hope that i will get response in 3days or else i have last option that c ct.

I purchased the onida 6.5 kg fully automatic top load washing
Machine on[protected], however the machine started showing the timing issues and the timer value fluctuates randomly turned out that pcb is faulty. Now it has been more than a month the pcb is not replaced. Even after calling to customer care enormous time, i cannot reach there escalation department. Every time the support staff give false assurances that they will call back and issue will be resolved today or service guy visit is planned for today.