Onida / MIRC Electronics Complaints & Reviews

I bought Onida AC in chennai, and installation was initiated by the dealer partnership with Elite Enterprise Authorised Service Center, Madipakkam, Chennai They didn't install properly, they didn't fit to wall properly, Now water is leaking inside, Blower Noise is too much Cacophonic. Software of Indoor Unit also has issue that it is not staying at particular angle, after 10 minutes it is automatically set to highest elevation. Please don't buy any Onida products, there is no support at all

I am not getting a satisfactory reply from Your customer care (no[protected]. Because I had complained 6-7 times that my A/C is not working properly, please send somebody for repairing it, however there is no action taken by your customer care executive . I bought this A/ C last year and sorry to say that I am very disappointed from Onida. Regards, Kamini

Hi, I have lodge complaint on 22nd of April and I have taken AMC also, but till now neither AMC card nor service has been solved. I have send mail also to [protected]@onida.com and [protected]@onida.com but no response.. Kindly have a look urgently, I am facing problem. brijesh [protected] [protected]@gmail.com

DEAR SIR/MAM, MY NAME IS KANUBHAI PETHABHAI PATEL FROM MODASA, GUJARAT I HAVE PURCHASE ONIDA COMPANY SPILT AIR CONDITIONINER IN 01/03//2011 Of my dealer THEN NOW MY AC IS NOT WORKING TO LAST 20 DAYS. I HAVE COMPLAIN IN COMPANYS CARE BUT COMPANY IS NOT REPLY. MY DEALER SERVICE IS VERY GOOD BUT COMPANY CHEATING WITH ME. SO PLZ I REQUEST YOU SOLVE MY COMPALIN MY COMPLAIN DETAILS GIVEN BELOW: NAME: KANUBHAI PETHABHAI PATEL ADDRESS: 69, UTSAVVELI RESIDENCY, NEAR MODASA BYPASS ROAD, MODASA TA- MODASA DIST. SABARKANTHA PIN- 383310 MO. [protected] compalin details: Compalin date: 21.4.2015 Complain numer : [protected]

This is Vijay from Chennai. 5 days back We purchased Onida A/C but still not installed the A/C and i called onida showroom in Chennai, Porur Branch there is no response.( onida showroom contact number[protected] and[protected] We did a big mistake by purchasing Onida. Meanwhile we planned to purchase 4 more A/C for my office. Thank God we just stopped that plan. If product is problem that is fine bcoz its electronic item but If service is worst there is no use of purchasing Onida. Really we dont refer any of my friends and relatives to buy the Onida even we will promote not to buy the Onida for people purpose. I am digital marketing head you will see the news about onida service everywhere in internet and social medias. Name - Vijay Email - [protected]@gmail.com

i have filed a complaint on 1-04-15 as my AC was not working. my complaint no is 1504B[protected]. i filed my complain again on 7-04-15 and called them hundreds of times but every time they gave silly reasons and promised for the service soon but now they are neither solving the problem nor picking the phone. its been 15 days they are nor responding.the worst service i have ever experienced.

Please provide as much information as possible...i have patches onida split As in 2009, then 21/04/2015 AC not working m complain to onida costumer care, he told me 48 hr. your Copland solved, but not 30/04/2015 no solution my Copland, onida costumer care Copland no. [protected], plz help me my con. no[protected]

Hi, My Washing Machines Hydrofall Shakti was not working properly (problem in draining) for last 10 days and I logged the complaint with the customer care of Onida on the same day. Customer care person told that the technician will come within 24-48 hours but nobody came up to now. You are requested to look into the matter for prompt action. It is also submitted that this is the first time we are facing such problem with Onida after sale services

Hi,

My 32 inches Onida LED stopped working on 20th April I logged the complaint with the customer care of onida at aproxx 10:40 AM on the same day.
Customer care team told that the technician will come within 24-48 hours but nobody came up to now.
I followed up with them and they provided me the various numbers of technicians and all are the false numbers, on some numbers when I called they told me that they have left onida 3 months earlier, some told me that they are not from my zone, some did not picked up the call.
Than I followed up again and asked them too provide the number of seniors so that I can escalate the issue to them, they again provided the wrong numbers.
Then from somewhere I got the number of there senior team member, then I called him and he also provided the same answer as there customer care team and other team members that technician will be available tomorrow, but nobody came yet.

Dear All, This is Mari Gowda A.C from Bengaluru, I had bought a 24 inch LED TV made of ONIDA in the year 2012. As the TV is not working now, I raised a complaint with the company on 04th April 2015 for getting it repaired, on 8th April a technician had arrived for inspection and said a component called Dry board is corrupted and is to be replaced for which he would charge RS 2200 and said it is available in a weak. Still I am waiting even after 20 days for the technician from the company to get the TV repaird, neither they come nor giving proper answer to my phone calls, they keep on saying it would come soon. I feel it is an inordinate delay, and a company should not take our patience granted. While every body is competing each other to give better service, ONIDA is very much behind in this aspect. My Service Request No - [protected]

I have purchased two units onida split ac in march 2015 from retailer in chennai .last three days back I have lodged a complain with onida helpline at chennai for faulty functioning of one ac . they gave the number of one mr jayant who is the local service provider and assured that he will call me in 24 hrs. he has neither called since 3 days and nor showed any interest even after my call to his number. I am not able to understand what to do and how to get the service. I am working in dept of atomic energy as a doctor and my number is [protected] I live in kalpakkam township near chennai.

I am writing this complaint with very heavy heart. I purchased ONIDA split AC considering that ONIDA is trusted brand but malfunctioning in AC and response from ONIDA has broken this trust.First I made a complaint on 1-Apr-15 (Complaint No: 1504C[protected]and your technician (later I came to know that it is from some vendor and not from ONIDA) visited my place in 2 days and diagnosed that PCB of my AC has gone. PCB has to be replaced when I asked for price and warranty of it. The technician asked me to talk to his supervisor (Mr. Parimal, again from Vendor - M[protected]. Even Mr. Parimal is from Vendor and he was unaware of price and warranty. Even he told me that no customer till date has asked for warranty. He gave me number of Mr. Jignesh (M[protected]. I believe Mr. Jignesh is from ONIDA. but you know, he is so busy guy that he has never picked up my call in last 20 days in which I made tens of attempts to reach him. Even no response to SMS. Luckily Mr.Jignesh pickeup call from my wife and told us that it will be solved in 3-4 days but even those days are also gone.Later I got contact no of your stock Manager (Mr. Parmar[protected]. I talked to him, whatsapp him but no success.I thought to call customer care[protected] again to check status of my complaint. Surprisingly earlier ticket was closed and your customer care executive gave me another ticket (1504C[protected]. another shock.Even after 3 weeks I dont have single clue that when my problem will be solved. And I am losing hope day by day that my AC will ever be repaired by ONIDA.

We are purchased a Onida -Ultra slim TV on 06/12/2014. Which is a faulty and we have logged complaints twice, but till now issue is not resolved. 1st Complaints number [protected] dt. 31/01/2015 which is not resolved and closed. 2nd complaint number [protected] dt. 27/02/2015 is open. Service center tried to close 2nd complaint without resolution and register a new complaint. But we are not agree and for them to resolve isssue under same complaint number. As we belong to city's rural part. Service center people stated that we can only provide service on weekly basic on Friday that too on Friday they are not visiting after discussion to resolve the issue even we are on the leave for the day. Also they stated that they don't have the spare parts required to resolve issue. During complaining the issue to customer care they can assure us that issue will resolved within two days. So from last 5 months issue was not resolved. Do we exect issue will be resolved in this week or Onida can straightway state that they are unable to resolve the issue and replace the faulty piece ?

Complaint no [protected] and 1504d[protected] and not getting service from past 10 day. I have complaint registered, still no one from customer care have not received with solution, I have called customer care almost 6 times phone no[protected] but problem do not solve.

Third class products accompanied by worst unprofessional service. Took 1 month to get complaint attended, . Then following up on daily basis to get compressor replaced. They even took 2500 rupees in advance for gas filling charges two weeks back as they said they only provide compressor in warranty and not gas. But since 2 weeks I am calling them daily but they are giving silly reasons every time. COmplaint number 1503B[protected]. I am going to complain to consumer court as well CNBC AWAAZ PEHREDAAR. Even tried writing mails and posted letter, but nobody interested to reply or take action.

This is for your kind information that I have a Onida Micro Oven ( age 1.5 years) (out of warrenty). The Product started giving problem from the month of Jan 15 this year which was complaint ( [protected]) and serviced by your service center engineer with payment basis. which was solved and within 2 days it came to notice that the issue not yet solved and again the device is not working. Thus we reopen the call and after several calls the engineer came to resolved the problem after 15 Days, but which was not solved at all. While asking they suggested me to log new complain as the issue is with the mother board. Thus I logged the complain on 20the Mar 2015 (vide complain no. [protected] -Sunil Datta) against but till date no engineer came to solved the issue. Whenever I call them (+91 [protected]) they say that they are out of cityand they will attend soon (Mr. Ashok). Kindly arrange to send the engineer to check and solve our problems. Else we have to purchase another Micro-Oven.

Dear Sir, This is for your kind information that I have a Onida Micro Oven ( age 1.5 years) out of warranty. Product started giving problem from the month of jan 15 this year which was complaint ( [protected]) and serviced by your service center engineer with payment basis. which was solved and within 2 days it came to notice that the issue not yet solved and again the device not working. Thus we reopen the call and after several calls the engineer came after 15 days to resolved the problem but which was not solved at all. While asking they suggested me to log a new complain as the issue is with the mother board. Thus I logged the complain on 20the Mar 2015 ([protected] ) against but till date no engineer came to solved the issue. Whenever I call them (+91 [protected]) they say that they are out of time and they will attend soon (Mr. Ashok) it will be very helpful if the problem is solved as I gifted the system to my Mother. Regards Pankaj ([protected])

Hi ... My self is Mahendra kumar shah (Advocate), before few day I am calling for the AC service, there is not cooling, that is AC problem, service man is do the service but there is not do properly feting, AC is do to much background sound, then service man told that old AC is to much sound, my contact no [protected], i am leave in mehsana (gujarat),

Dear sir, I am a customer of yours. I wish to inform you that damage of my onida television. This has been going on a 3 months now.I am going to told to the shopkeeper then he said to me any of the spare parts are not get anywhere in Kerala Sir am request you kindly give my needfull thank you MODEL NO CO29SLP400B SERIAL NO NC029SLP400B.10G4012432. Contact person -shibu Contact no- +91 [protected]

HYDRO - FALL 7kg semi automatic machine purchased on 27/10/2013. Repaired on 10/03/2015 complained on 14/03/2015 at chennai service center[protected] complain num 1503d[protected]the complaint made from A. Kader Ibrahim G - 105 Deccan Allseason Apartment Dr. Munusamy nagar Ramanathapuram Coimbatore - 641045 mobile [protected]. Coimbatore onida customer service center person ( Tiru Manigandan) Came and Identify the problam on washing machine (25/03/[protected] after that daily i am asking to rectifi the problam (Tiru Baskaran) he told me there is no spar parts (gire box) still they din't atten the complaint. Kaindlly atten early please.