[Resolved]  India Today Group / Bagittoday.com — Need help to save my money (Rs. 15999)

We regret to inform you that we are unable to locate your order detail in this blog and request you to kindly provide us with the following details:-

Booking id-
Email id-
Mobile no.-
Order no.-

On hearing from you, we will able to track your order in our system to resolve your complaint as per your satisfaction.

We value your association with Bag it today and thank you for your patronage & co-operation.

For any further query or assistance, please feel free to write us on
[protected]@bagittoday.com

We would request you to kindly mention this subject: ONLINE SUPPORT whenever you e-mail us for the quicker response.

Please note our new customer care number is now –[protected]

Thanks & Regards,
Ravindra Sharma
Online Support (Bag it today)

bagittoday India today group — Bagittoday - No refund received from last 90 days

I had placed an order through bagittoday website and paid the money using my credit card…

Order No = BAGITTODAY/0GA[protected]
Order Value = Rs. 999
Order Date =04-MAR-10

unfortunately I haven’t received my order so I have requested cancelation for my order on 12 April but still I haven’t got my money back .. expected time given is 21 working days and it is more than 90 days. I tried to escalate this matter with highest authority but could not able to contact anyone of them infact had word with customer care for more than 5-6 time every time they have giving me some wrong information. I will suggest not to buy any goods from bagittoday their services are pathetic they don’t have efficient customer care.

I am very disappointed with India today group

Below are the details:
Booking id- [protected]
Email id- [protected]@rediffmail.com
Mobile no.- [protected]
Order no.- [protected]

Please refund my paid amount (Rs. 15999) and also replace VOX tablet as earlier as possible.

For your kind information I have recorded voice clip in that claearly said by your representative as 'this paid amount (Rs. 15999) is refundable within next seven working days.'

So please take a serious action as earlier as possible and refund my amount and also replace the defective product (VOX tablet) as well.

Dear Sir,

We would like to inform you that as per our process, we do arrange a verification call to the customers giving them all the required information/T&C’s regarding their orders, e.g. order details in terms of order value and related items, customer’s mailing address and delivery window and also mention any freebies or offers associated with an order if any etc. In case, a customer is not satisfied with any of the conditions, he is free is get the cancellation of the order during the verification call itself.

We have investigated your complaint and found that your order is a thoroughly verified order during our verification process. Therefore, we are unable to process your order for refund.

Moreover, for Vox Tablet we have already provided you all the details and we again request you to kindly visit the nearest service centre for the same.

Further, we would also like to inform you that, we will update you the status through your e-mail id.

We value your association with Bag it today and thank you for your patronage & co-operation.

For any further query or assistance, please feel free to write us on [protected]@bagittoday.com

We would request you to kindly mention this subject: ONLINE SUPPORT whenever you e-mail us for the quicker response.

Please note our new customer care number is now –[protected]

Thanks & Regards,
Ravindra Sharma
Online Support (Bag it today)

For my every e-mail you all are give me same response.

If you have recorded verification phone call then hear properly and completely, because in this call I ask about refund then your re-presentative told me as we are not liable for refund and also we not able to cancel your order and I have already paid amount 15999/- so in this situation what can I do?

After verification call I was call to person who called me for the offer then he told me we need to record this call and shows the same to State Bank of India so in that we have not discuss about any refund. For your refund procedure you don't worry this amount auto refunded in your credit card account in next seven working days.

And I have already told you as I have recorded voice clip for the same.

So please refund my amount as earlier as possible otherwise I need to go in consumer court for complaint against you.

Kindly note...

I am Still waiting for your reply...

Please revert my amount (Rs. 15999) as earlier as possible.