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OnlineClues Complaints & Reviews

3.1
Updated: Dec 18, 2021
Complaints 4675
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2872
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OnlineClues reviews & complaints page 139

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S
satyammehta
from Mumbai, Maharashtra
Oct 24, 2016
Resolved
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Address: Mumbai City, Maharashtra, 400036
Website: ONLINECLUES.COM

I had ordered three 100% linen shirts from their online site, received the goods did not match any of the specification mentioned in the product description nor the photograph. The quality of the goods is of very low quality. Trying to call them but their number is never available. Have also written them mails but none have been answered. The sizes mentioned are also wrong. I want my money refunded.
Dec 14, 2016
Complaint marked as Resolved 
OnlineClues customer support has been notified about the posted complaint.
Verified Support
Nov 12, 2016
OnlineClues Customer Care's response
Dear Customer,
We regret the inconvenience caused. This is to inform you that we have taken a note of your concern and will get back to you with an update soon. Please connect with us on writetous [protected]@onlineclues.com in case you require further assistance in the interim.

Regards,
Onlineclues Team
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    A
    arun4747
    from Jaipur, Rajasthan
    Oct 24, 2016
    Resolved
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    Resolved

    Address: Hisar, Haryana
    Website: www.onlineclues.com

    I got wrong product .company customer care is not responding . I did mail many time but they are replying only "your complain is processing and you will get call soon" I thing they are making fool . I did not get any call still
    I want to replace wrong product please help me
    Order ID CIN553527
    Company mail ID - [protected]@onlineclues.com
    Company customer care - [protected]/39 Mon-Sat (10 AM to 6 PM)

    Sir I am attaching both right and wrong product image
    Ist image is wrong delivered by company
    2nd image ordered by me
    +2 photos
    Nov 7, 2016
    Complaint marked as Resolved 
    My query has been resolved. Thanks
    OnlineClues customer support has been notified about the posted complaint.
    Verified Support
    Nov 12, 2016
    OnlineClues Customer Care's response
    Dear sir,
    Your refund is already done. please check your bank accounts details. near by ATM machine, if you have not received any confirmation massage from bank.

    Onlineclues team
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      N
      Nelson Suzan
      from Bengaluru, Karnataka
      Oct 24, 2016
      Resolved
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      Resolved

      Address: 560075
      Website: onlineclues

      Kindly take back the product, product has defects and different apart from order, So i want my money back for any clarification kindly call back to my given number:[protected] ASAP, i am trying to reach you from morning but your customer care number is not getting i even got a call from one of your person for order confirmation even that fellow is not picking up the call ... send some one for pick up collect it and refund my money back...
      +2 photos
      Dec 15, 2016
      Complaint marked as Resolved 
      OnlineClues customer support has been notified about the posted complaint.
      Verified Support
      Nov 12, 2016
      OnlineClues Customer Care's response
      Dear Customer,

      Thanks for voicing your concern. Please be assured that we are working on your problem and we will get in touch with you at the earliest. For any further assistance, please write to us at [protected]@onlineclues.com

      Thanks & Regards,
      Onlineclues Team
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        S
        Seena Hari
        Oct 24, 2016
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        Address: 560017

        I have ordered London 05 plain colored printed cotton shirts. But delivered other type shirts.
        CIN 572692
        Contact no [protected]
        Please exchange my product..
        Oct 24, 2016
        Updated by Seena Hari
        Exchange delivered 05 printed cotton shirts.
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          B
          Beryl Hermon
          from Chennai, Tamil Nadu
          Oct 24, 2016
          Resolved
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          Resolved

          Address: 125001
          Website: Www.onlineclues.com

          I m Berin, ordered for combo of 3 linen shirts(2sets), size which i ordered is M, but what I received is L size with different colours of very poor quality, i have already submitted the complaint with complaint number 16739 and 16740.but still no response on replacement or refund, my mob nimber- [protected]
          Amount-799+799
          Order number-CIN539546 and CIN545309
          Dec 15, 2016
          Complaint marked as Resolved 
          OnlineClues customer support has been notified about the posted complaint.
          Verified Support
          Nov 12, 2016
          OnlineClues Customer Care's response
          Dear Customer,
          We have acknowledged your feedback & forwarded the same to concerned department. We will resolve your issue shortly.
          Thanks & Regards,
          Onlineclues Team
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            S
            Sandeep427452
            from Hyderabad, Telangana
            Oct 24, 2016
            Resolved
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            Resolved

            Address: 122001
            Website: ONLINECLUES.COM

            Order Id - CIN547623
            Order Date - 11th October, 2016
            Date Of Delivery - 15th October, 2016
            Product Name - LONDON LOOKS Checks Shirts Combo Pack Of 5
            Size - XL
            Unit Cost - 999 (100 extra for shipping)
            Total Amount- 1099

            NOTE - THIS IS THE THIRD TIME I AM SUBMITTING A COMPLAINT ON ONLINECLUES. THEY HAVE RESPONDED THAT MY COMPLAINT IS NOTED BY THEM BUT NONE OF THEIR EXECUTIVES HAVE CONTACTED ME REGARDING THE RETURN.THIS SITE JUST FORWARDED ME THEIR CUSTOMERCARE CARE NO. WHICH IS ALL TIMES BUSY BUT HAVE DONE NOTHING INSPITE OF REPEATED COMPLAINTS.

            RETURNING REASONS - PRODUCT (SHIRTS) ARE TOTALLY different in colour/design and i am completely DISSATISFIED with this product.They have delivered me a combo of 5 shirts in which not even a single shirt matches with the colour and design which they have showed me at the time of ordering..I am completely DISSATISFIED with the product which is of older model and NOT AT ALL INTERESTED in those shirts anymore.
            Kindly TAKE BACK these shirts and REFUND ME BACK MY AMOUNT.
            Dec 15, 2016
            Complaint marked as Resolved 
            OnlineClues customer support has been notified about the posted complaint.
            Verified Support
            Nov 12, 2016
            OnlineClues Customer Care's response
            Dear Sir,
            Please check your gmail account inbox, customer care team has reverted to you.
            Thanks & Regards
            Onlineclues Team
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              P
              Paras gogna
              Oct 23, 2016
              Resolved
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              Resolved

              Address: Udham Singh Nagar, Uttarakhand, 262405
              Website: Onlineclues.com

              Hello my name is Paras Gogna and im here to file a complaint and my complaint is that i have ordered three denim jeans from the shopping site onlineclues.com and the size of jeans is smaller to me and i want to replace it with bigger size which is comfortable for me or either want to return it so please replace my product or return it and make sure that my complaint will be registered please contact me.. Thanks and make call to me.. Thanks
              +1 photos
              Dec 20, 2016
              Complaint marked as Resolved 
              OnlineClues customer support has been notified about the posted complaint.
              Oct 23, 2016
              Updated by Paras gogna
              Please replace it and resolve my problem of return product
              Verified Support
              Nov 12, 2016
              OnlineClues Customer Care's response
              Dear Sir,
              Please check your gmail account inbox, customer care team has reverted to you Regarding your refund.
              Thanks & Regards
              Onlineclues Team
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                S
                from Hojai, Assam
                Oct 23, 2016
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                Address: Kaimur, Bihar, 821109
                Website: Onlineclues.com

                My shipment no.is[protected]
                Ski code is LL3Jeans8
                I have received wrong product.and it is also not comfartable for me.please return it
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                  S
                  Santosh Nhavkar
                  Oct 23, 2016
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                  Address: 125005
                  Website: www.onlineclues.com

                  I want to cancel the order because I choose wrong product.
                  My order no is CIN581177.
                  On there website there is no cancle order option i found so plz cancle my order
                  +1 photos
                  I want to cancel my orders because I choose wrong products.my order Number CIN739891 and CIN739914. Orders dated on 19 Jan 2017.
                  I want to cancel my order because I choose the wrong product.. order number is CIN924755
                  I want to cancel my order because i am going somewhere for 2 month. My order id CIN933952
                  Please sir cancel my order of london looks mens 5 checkered cotton Order ID is CIN964207 Date 05/05/2017 because I have entered the wrong pin code and I had done order again to for same items.
                  please cancel my order of london looks mens 3 checkered cotton
                  Cancel on my order on CIN1107240
                  I chose rong product plese cancel my order sorry
                  My product no -Cin1108693
                  I want to cancel my order order no.cin1139831

                  Order cancel - Comment #2844570 - Image #0
                  I want to cancel my order sir.my order ID is CIN1206220...please cancel it.
                  I want to cancel my order sir.my order ID is CIN1206960...please cancel it

                  Order cancel - Comment #2910030 - Image #0
                  Please my order cancel London looks brand's 5printed cotton shirt order ID CIN1226859 date 21/11/2017 time 9:6:33am shirt size L wrong please cancel my order
                  Please my order cancel London looks brand's 5printed cotton shirt order ID CIN1226859 order date Nov21 2017 9:6:33am shirt size L wrong please cancel my order
                  I want cancelled my order no CIN1264875

                  Order cancel - Comment #2949836 - Image #0
                  I want cancel my order. My order number is CIN1300554
                  I want cancle my order because i choose 6 quantity insted of 2, so plz cancle my order.
                  Order number is - CIN1306396

                  Order cancel - Comment #2969803 - Image #0
                  Please my order cancel London looks brand's 5printed cotton shirt order ID CIN1326305 date 22/01/2017 time 12.44 PM shirt size M wrong please cancel my order.
                  I want cancel my order order id CIN1345488
                  My name SK Rabil

                  Order cancel - Comment #2993440 - Image #0
                  Order cancel - Comment #2993440 - Image #1
                  I want to cancel my orders because I choose wrong products.my order Invoice number SI 00179900. Orders dated on 19 Jan 2017.
                  I want cancel the order ID is CIN1423094
                  I want cancel the order ID is NIC 1423094
                  want to cancel the order because I choose wrong product.
                  My order no is CIN1426921
                  I want cancel the order is is CIN1423995

                  Order cancel - Comment #3057455 - Image #0
                  i want to cancel my order CIN1511927
                  I want to cancel my placed the order. I selected wrong one so I cancel the order and order ID CIN1550786. Kindly do needful

                  Thanks
                  Plz retrun the order no CIN1548393 plz take this order and retrun back may money 1099

                  Order cancel - Comment #3142610 - Image #0
                  Plz retrun the order no CIN1548393 plz take this order and retrun back may money 1099

                  Order cancel - Comment #3142612 - Image #0
                  i want cancel the order id is cin1554760
                  i want cancel the order id is cin1556236
                  Khan Shafik's reply, Jul 5, 2018
                  cancel hu ki nahi dono products
                  I want to cancel my order Id CIN1560629
                  Ranssain's reply, Jul 5, 2018
                  Please cancel the order Id CIN1560629, unfortunately i click the wrong product.
                  want to cancel the order because I choose wrong product.
                  My order no is CIN1564153
                  I want to cancel the order because I choose wrong product.
                  My order no is CIN1564153

                  Order cancel - Comment #3150889 - Image #0
                  Dushyant Sonar's reply, Jul 9, 2018
                  Order cancel huwa ki nahi
                  I want cancel my order bcoz I choose wrong product my order no CIN1584017
                  I want to cancelle my order due to chose wrong product. My order no is CIN1622127
                  Kindly cancelled my order.
                  Thanks
                  Regarding
                  Subash ch sahoo
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                    J
                    jasvir singh 1437
                    Oct 23, 2016
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                    Address: 140001

                    The shirts delivered are totally different from the ordered shirt's, , cloth material is very bad all shirts are off Same check and design so I requested you to return the order plzz I requested to take fast action against this so I ordered again from your shopping site and become or remaining A good member of your website
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                      P
                      prasant mishra
                      Oct 23, 2016
                      Resolved
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                      Resolved

                      Address: 208011
                      Website: onlineclues.com

                      Your SPARKINTERNATIONAL shipment with AWB Number[protected] & Order no. CIN567208
                      Address pashuati nagar naubasta kanpur
                      I have received product which is completely different which I have ordered and very poor quality and also no details for returning the product or customer care detail is given it is advisable to company to refund my money as within 7 days
                      Dec 13, 2016
                      Complaint marked as Resolved 
                      OnlineClues customer support has been notified about the posted complaint.
                      Oct 23, 2016
                      Updated by prasant mishra
                      Your SPARKINTERNATIONAL shipment with AWB Number[protected] & Order no. CIN567208
                      Address pashuati nagar naubasta kanpur
                      I have received product which is completely different which I have ordered and very poor quality and also no details for returning the product or customer care detail is given it is advisable to company to refund my money as within 7 days
                      Verified Support
                      Nov 12, 2016
                      OnlineClues Customer Care's response
                      Dear Sir,
                      Please check your gmail account inbox, customer care team has reverted to you Regarding your refund.
                      Thanks & Regards
                      Onlineclues Team
                      Online clues completely fraud..Dont buy anything on Online clues...I have ordered one product but got delivered by wrong product which was happened on 6th october and i asked them to taken back but still the return process is not takes place and i have not received money. They are full of frauds and if you call the customer care executive they have not picking up your call... So dont buy anything on online clues and dont get dissappointed...
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                        K
                        Kaviram D N
                        from Mumbai, Maharashtra
                        Oct 23, 2016
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                        Address: 1250005
                        Website: www.onlineclues.com

                        I got different colour &size jeans .
                        I ordered london looks slim fit jeans in order colour is black, dark blue, light blue,
                        But I got only blue
                        Poor sevice
                        Bakwas quality
                        Size is different
                        Pattern also different
                        +1 photos
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                          nandupra
                          from Hyderabad, Telangana
                          Oct 23, 2016
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                          Address: Medak, Andhra Pradesh, 502103
                          Website: onlineclues

                          I want to cancel my product because i choose wrong product id cin581222
                          +1 photos
                          Oct 23, 2016
                          Updated by nandupra
                          I want to cancel my order please
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                            R
                            from Ernakulam, Kerala
                            Oct 22, 2016
                            Resolved
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                            Resolved

                            Address: 125005
                            Website: www.onlineclues.com

                            I ordered three shirts with three different colors but i received wrong color and fake brand .
                            And im not getting the product which is looking at the website
                            The "onlineclues.com" website providing fake product and fake brands.
                            the website have no return option so they really trapped customers.
                            they are cheating all customers .
                            so please help me to stop the cheaters like this
                            Dec 13, 2016
                            Complaint marked as Resolved 
                            OnlineClues customer support has been notified about the posted complaint.
                            Verified Support
                            Nov 12, 2016
                            OnlineClues Customer Care's response
                            Dear Customer,
                            We have acknowledged your feedback & forwarded the same to concerned department. We will resolve your issue shortly.
                            Thanks & Regards,
                            Onlineclues Team
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                              Kirti Vishal Gupta
                              Oct 22, 2016
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                              Address: Ujjain, Madhya Pradesh, 456010
                              Website: www.onlineclues

                              The product is totally different... This product is very bad quality
                              Oct 22, 2016
                              Updated by Kirti Vishal Gupta
                              Onlineclues — My product different

                              1 Review
                              Ki Kirti Vishal Gupta on Oct 22, 2016
                              Mark as Resolved
                              Order ID: CIN557552
                              Phone/Mobile Number: [protected]

                              The product is totally different... This product is very bad quality

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                                ŃęHą BhäýĂňį
                                Oct 22, 2016
                                Resolved
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                                Resolved

                                Address: Gandhinagar, Gujarat, 382007

                                The product which I have selected is not like what I got yesterday, l m totally disappointed by such a product which I got I want to return it n want refund kindly contact me on [protected].your complaint or customer care no. Is not working for me once I have called it's continuously not reachable can't bare this kind of irresponsibility please make it as note I don't want this product
                                +1 photos
                                Dec 18, 2016
                                Complaint marked as Resolved 
                                OnlineClues customer support has been notified about the posted complaint.
                                Oct 22, 2016
                                Updated by ŃęHą BhäýĂňį
                                I want refund in cash only
                                Verified Support
                                Nov 12, 2016
                                OnlineClues Customer Care's response
                                Dear Customer,
                                We have acknowledged your feedback & forwarded the same to concerned department. We will resolve your issue shortly.
                                Thanks & Regards,
                                Onlineclues Team
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                                  S
                                  shubham saurav26
                                  Oct 22, 2016
                                  Resolved
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                                  Resolved

                                  Address: 490011
                                  Website: onlineclues.com

                                  My ordered 10 lonlon looks t shirts doesnot match which was shown on your website. Neither the colour was same nor the design. The t shirts was totally different.
                                  I want to return my order. Pls help
                                  My mob no.:[protected], [protected]
                                  My email id :[protected]@gmail.com
                                  I have attached a pic of my bill.

                                  Please response as soon as possible.
                                  Shubham saurav
                                  +1 photos
                                  Dec 15, 2016
                                  Complaint marked as Resolved 
                                  OnlineClues customer support has been notified about the posted complaint.
                                  Verified Support
                                  Nov 12, 2016
                                  OnlineClues Customer Care's response
                                  Dear Customer,

                                  Thanks for voicing your concern. Please be assured that we are working on your problem and we will get in touch with you at the earliest. For any further assistance, please write to us at [protected]@onlineclues.com

                                  Thanks & Regards,
                                  Onlineclues Team
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                                    N
                                    Narendra@123
                                    Oct 22, 2016
                                    Resolved
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                                    Resolved

                                    Address: Hisar, Haryana, 125005
                                    Website: www.onlineclues.com

                                    I ordered "London looks branded 5 printed cotten shirts" but receiving products not match with ordered. All shirts are different not anyone matches with ordered shirts, so i want returned this & give me money back as soon as possible.
                                    Mode -COD
                                    ORDERED ID- CIN545815
                                    ITEM NAME- LONDON LOOKS BRANDED 5 PRINTED COTTEN SHIRTS !
                                    SIZE- L
                                    Date-22/10/2016
                                    +1 photos
                                    Dec 25, 2016
                                    Complaint marked as Resolved 
                                    OnlineClues customer support has been notified about the posted complaint.
                                    Verified Support
                                    Nov 12, 2016
                                    OnlineClues Customer Care's response
                                    Dear Customer,
                                    We regret the inconvenience caused. This is to inform you that we have taken a note of your concern and will get back to you with an update soon. Please connect with us on writetous [protected]@onlineclues.com in case you require further assistance in the interim.

                                    Regards,
                                    OnlinecluesTeam
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                                      Shubham Somkuwar
                                      from Phaltan, Maharashtra
                                      Oct 22, 2016
                                      Resolved
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                                      Resolved

                                      Address: Nagpur, Maharashtra, 440022

                                      Order id: [protected]
                                      Order date: oct 17 2016
                                      Date of delivary: oct 22 2016
                                      Product name: combo of 5 printed shirt
                                      Unit cost:999 rupees (100 extra for shipping)
                                      Total amount: 1099 rupees

                                      Product is totally different in design from the show in image of your site and i recive only 4 shirt
                                      But i order 5 combo printed shirt i revice chief quality type of shirt, i want to return my order
                                      Dec 14, 2016
                                      Complaint marked as Resolved 
                                      OnlineClues customer support has been notified about the posted complaint.
                                      Oct 22, 2016
                                      Updated by Shubham Somkuwar
                                      Im trying to call customer care but all time number is busy
                                      Oct 22, 2016
                                      Updated by Shubham Somkuwar
                                      If you dont return my order then i will complaint to consumer service center
                                      Oct 26, 2016
                                      Updated by Shubham Somkuwar
                                      No response
                                      Verified Support
                                      Nov 12, 2016
                                      OnlineClues Customer Care's response
                                      Dear Customer,
                                      We regret the inconvenience caused. This is to inform you that we have taken a note of your concern and will get back to you with an update soon. Please connect with us on writetous [protected]@onlineclues.com in case you require further assistance in the interim.

                                      Regards,
                                      Onlineclues Team
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                                        A
                                        ajay kumar majhi
                                        Oct 22, 2016
                                        Resolved
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                                        Resolved

                                        Address: Pune, Maharashtra
                                        Website: www.online clues. com

                                        Me jo color choice kiya tha usi colors ki ek bhi shirt nehi he fir mera size 38 ki orders kiya tha o size nehi aaya me usku refund karna chahata hun plz my refund request my pickup address at- khalumbre, po- khalumbre, tal- khed, pin- 410501, dist- pune, state-Maharashtra. My account no- [protected]. Ifsc code-sbin0007343. Sbi bank plz return request sir
                                        Dec 13, 2016
                                        Complaint marked as Resolved 
                                        OnlineClues customer support has been notified about the posted complaint.
                                        Oct 22, 2016
                                        Updated by ajay kumar majhi
                                        Colors different no choice
                                        Oct 22, 2016
                                        Updated by ajay kumar majhi
                                        Order id-CIN563416
                                        Order id-CIN563189
                                        Date of delivery- 21:10:2016
                                        Product name-London looks 5 men's cotton checked shirts combo pack
                                        Size-m
                                        Unit cost:999 ruppes (100 extra for shipping
                                        Total amount 1099 ruppes
                                        Return reasons :product (shirts)is totally defferent in design from the showing image of your side
                                        Oct 22, 2016
                                        Updated by ajay kumar majhi
                                        No choice product

                                        my pickup address
                                        At- khalumbre
                                        Po- khalumbre
                                        Tal-khed
                                        Pin code-410501
                                        Dist-pune
                                        State- Maharashtra
                                        Near hdfc bank
                                        My refund cash account
                                        No-[protected]
                                        Ifsc code-sbin0007343
                                        Sbi bank
                                        plz accept my return request
                                        Mene jo color choice kiya tha usi color ki ek vi nehi he size vi pura chhota he ar tumari site ki kuchh vi app nehi he merku aap ki online ki side chahie plz link send
                                        Verified Support
                                        Nov 12, 2016
                                        OnlineClues Customer Care's response
                                        Dear Customer,

                                        Thanks for voicing your concern. Please be assured that we are working on your problem and we will get in touch with you at the earliest. For any further assistance, please write to us at [protected]@onlineclues.com

                                        Thanks & Regards,
                                        Onlineclues Team
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