Orange Tours and Travels Complaints & Reviews

Worst experience with orange travels... I have booked the bus from Bangalore to adilabad.
1) bus change first time at outside Bangalore city.
2) bus Change 2nd time at Hyderabad.
3) conductor was nothing to give damn about whether all the passengers shifted to the other bus or not.
4) no announcement by driver or conductor that bus will gonna change in the morning 6.30am.
5) conductor haven't come to my...

I have reserved seats with orange travels with PNR number :95825785 . this bus is travelling from Hyderabad on the way to Bangalore due to the over speeding and negligence of driver he hit the other heavy vehicle and ran away without even looking back about the condition of passengers . most of the injured are admitted in nearest hospital and under going treatment. I dont understand why people are still getting in to this useless bus service...

I have booked 2seats in orange travels bus (Hyderabad to Bangalore). Orange management have cancelled the bus for some reason. They told the full amount will be refunded within 5 working days. Journey date:[protected]. It means i should get the money by by May first week. Today is 18-Jun-2019. Till nowi did not get my money. Every time when i call the customer care, they are telling due to technical problem the amount not credited. It will...

On the way of nizambad to pune our bus driver is driving the bus like plane, we warned him so many times. And he also dosent know the proper route.. After that when he is taking turn he takes the bus in to very small road where road construction is going on and electricity pole was there and he strike the bus on that pole, after that he can not control the bus, one of the tire puncture and bus keeps going on the road. Everyone in the bus...

I have traveled with orange travels on 11th June 2019, the cleaner of the bus saved my number and sending me indecent texts. When tried to contact customer care there is no response and when called to Mumbai orange travels office, they do not have the details of the cleaner. Its a shame on private travels, if this happens with the women passengers....

As we had booked a seat for lady and her chiled to Hyderabad and accidentally we missed our local bus to ongole. Immediately we call the driver and inform the situation. He said that he is from Coimbatore and he dont know the route to Hyderabad and that was fine and i satisfied with his genuine answer and later i contacted office at ongole and requested that stupid Mr.N.Vasu to kindly assist the driver and to make it convenient to stop the...

I booked a ticket with redbus since there was only one female seat available redbus converted my gender i tried to reach out to customer care and it was always on hold next day morning i reached orange travels and boarded the same bus and agreed to sit in cabin even after paying sleeper AC amount, after moving to some distance Agent used very abusive language over the phone and I was asked to get down bus.I struggled for 3 hours to go back...

I have booked a ticket on Orange Tours and Travels bus, with registration number AR02 5798, from Guntur to Hyderabad on 9th Sep. Bus broke down at initial stage and we have been waiting for more than 2 hours. The bus operator is saying that the repair would take 3 more hours and we have to wait for 3 hours as they do not have a backup option available. This being a Sunday we are unable to find alternate transport due to high demand on weekends....

I have booked and cancelled Bus ticket to and fro SHIRDI/HYDERABD. Orange travels as per their Cancellation policy deducted 15% cancellation fee and sent me a mail that the amount will be credited back to my account with in 5 to 7 working days.But even after one month they have not refunded the amount.I have sent mails and contacted their customer service several time but of no response.

Message from Orange Tours and Travels:br...

I have booked orange travels bus ticket for travelling from hyderabad to mumbai
Ticket no
13281030 from hyderabad to mumbai on service ott - 9 (No dinner break) journey date 04/05/2019
Booked on 21/04/2019 12:45 pm booked by e-ticket
Dep time: 10:40 pm - report atleast 15 minutes prior to the departure time at this boarding point
Boarding sr nagar, near shiva reddy sweets opp icici bank, hyderabad, telangana,...

I am traveling from indore to pune. I booked ac bus from indore to pune. Your bus ac not working.. What is this as i paid for ac but its not working.. When main door open it works but as soon as the door will closed ac stops cooling.. This is the big drawback in this bus. I cannot travel like this. Refund my money as this is too irritating. Right now i am traveling from your bus as you know that this is summer season....

Hi orange customer services,

I have booked ticket for 27th may from pune to hyderabad reference pnr number[protected] seat number l 16) at 22:45 hours hadapsar as boarding point. I have reached my boarding point at reporting time as 22: 30 hours. As waited long 2 hours 15 minutes bus came at 00:50 hours but there is no formal communication about the bus late to me. I was asked the driver about the late than got a response as...

I booked a ac slepper ticket from hyderabad to vijayawada. Boarding point is esi. Boarding time is 10:40 pm. The bus was not arrived till now to boarding point till 11:53 pm. How much time should i have to wait. Raise the complaint and do the needful. Ticket details are as below:
Dear *mohan*,

Your bus booking from *hyderabad* to *vijayawada* is confirmed. Your makemytrip booking id is *nu[protected]* and amount...

I had booked orange bus from bangalore to mysore on 18th may 2019. The bus was suppose to be starting 5 am from silk board. I received a call from customer care around 4 am in the morning stating the bus will be delayed by 1.5hrs and they gave me an option of cancelling the bus since it was the mistake from thier side and i was informed that my full money would be refunded in 3-5 working days. So i cancelled my bookings. I still haven't received...

Dear orange travels,

I booked orange travels bus from bangalore to pune (25 th may 2019.8.10 pm bus). I reached bus pick up point 7.30 pm itself. From 7.30 onwards i am trying contact bus driver and orange travels office which is given by booking time. All numbers switched off. Live tracking also not working. (They told this is new bus no gps not available). Finally without pick up bus went to pune. Then i called orange travels...

Hi,

I booked around 10 tickets from pune to bangalore on 17th may. Bus got delayed almost one and half hr late. Bus got reached 8:50pm

Because of that we started little bit late from our destination to get the bus. But some unwanted heavy traffic happened in pune we are reached at 9:15 into the boarding point. Almost two hrs before itself i tried to call customer care and bus driver about some delay to boarding...

We had booked a ticket from miyapur (Hyderabad) to boriwali (Mumbai) on orange app, dated 22nd may 2019, they gave us booking mentioning above pick up & destination. Later on when we boarded on bus driver clearily mentioned the bus last stop is sion & will not go to boriwali. Even after repeated contacting the head office they accepted its their fault but didn't actually provide any solution, just kept giving false verbal assurances (I have...

I m travelling in Volvo multi axel sleeper class (2+1) from mumbai to Bangalore on 21st May .The moment bus started at expressway water continuously coming out and the bed is totally wet. When asked the attender he replied that the bus is not service in showroom even after 5 trips ( up & down). This is very pathetic condition after paying Rs 2000 per seat.
I am not able to sleep neither relax. Orange bus need to refund the amount or...

I had booked three tickets from hyderabad to bangalore for 18/5/2019 which departs from suchitra junction, hyderabad at 9.00 pm. Orange travels in which i was travelling met with an accident near ananthpur, before reaching ananthpur. I had an injury on my right knee for which i have to take 1 week rest. No one from orange contacted us for long. So we took another bus and came for which i had to pay 1500 rs for 3 people.in hospital i had to...

In ac sleeper bus it is quite basic thing to give a blanket, they have not provided it. And showing all amenities but coming to the bus no amenities are up to the mark. If i ask for tv he said it has some signal problem.ac is also not working well.
This is the bus of sleeper ac from tirupathi to nizamabad. Service is tt 88
Bus no ar024198. Very disappointed. I mostly use orange travels and i refer my frnds also but this situation...