Orange Tours and Travels Complaints & Reviews

Hi,
My self shivanand & co passenger disha boarded the orange bus on 31st dec 2017, sear no:11, 12, the bus met accident on 31st ngt and driver & support staff ran away from spot, no one from orange travel came to help, we took special cab which costed us extra rs6500, i want to know when i will able to get the refund, i am not getting any response from customer care,
If further i don’t get any response i will lodge a fir.br...

Hi
My self rakesh. Today i am traveling form nizamabad to mumbai. Where currently 8 seats are empty where i am requested to change my seat to ur company employee kishore he doest not even taking with us. Not even responding. He treated like we are beggers
Thanks u so much for ur wonder full experience and not even responsible for keeping on the board

Rgds
Rakesh...

These guys are all very talented to cheat people with our money i had booked a ticket to trivandrum from chennai and unfortunately i couldn't go so i called the number which it was registered in their website it was switched off one number and i dialed another number and it's says thank you for ur patience for waiting we will contact u soon and an half an hour i'm waiting no body is answering the call and after search of so many things i...

Dear team,
As i travelled for one of your bus ot11c on 10/12/17 at 11:50pm. As one your employee not providing service properly.
Ac not work properly. No ventilation. I suffered tremendous headache because of your not in quality service.
Even that disturbing with extra lagguage charges collected 1000rs from nri. With worst behaviour and they paid with uncomfort.
If it repeat again in terms of service, quality...

Worst bus service ever. I have booked a ticket for my mother. The boarding time mentioned was 11.30pm but until 1am the bus did not arrive. During night time think of the situation of a single lady. Acts like this is totally unacceptable and the response from the staff is pretty much irresponsible and very careless.
Details - coimbatore to chennai. Proper action should be taken....

Such a poor response from orange travels... No exact location in blore... Just saying anamd rao circle and congress bavan... Arrrre bloody f i called bus attender.. He was telling not exact location and i was asking where is office.. And with exact location or office how find out the bus stop.. Called several times to bus attender he was not giveing correct response or answer..
Dear readers dont take option or orange travels in blore...

I had given my luggage while aligting in to bus. Bus cleaner had given my luggage to someone else and he told it by mistake. After three he had given luggage to me after many calls and vists to the bus to the bus stop. And when he return valuables in luggage were missing.

Bus details:
Pnr no-5941512.
Bus journey was from vijayawada to mumbai on 29/11/2017.
Seat no-f3...

On nov 19thin mobikwik booked a ticket to madurai from hyderabad travel date 27 nov, before a hour of journey i just received a message that bus travel cancelled due to break down for more details contact customer care, &i call to customer care they conformed the cancelled due to breakdown their is no alternate the payment will refund with in 5 days, i just traveled with alternative operater & registered a complaint to mobikwik they raised...

I traveled with orange travel on 27 oct 2017 from hyderabad to vellore, my bag was taken by staff and was kept inside the boot. I was given a tag for the same, for ease in identification. I was surprised by the services initially, as it was my first travel with orange tour travels.

Once, i reached my destination (After 14hrs of journey) i came to know that my bag was missing. When i asked about my bag to staff, they denied...

I have travelled on orange travels buses from pune to hyderabad and return for about 3 times and have a strong suspension that these busses are being run without proper permits. They always take a longer inside routes and delay the bus by about 5-6 hrs for a journey of 8 hrs. They also transfer passengers at the telangana / karnataka state borders to different bus and change the route though there is no breakdown of the bus. Their services...

The bus ott41 from hyderabad to bangalore on 10/11/2017 did not stop at the mentioned location of cr foundation at kondapur. Instead the bus driver stops at harsha toyota kondapur which is 2 km away from the actual boarding point. When asked he states the office did not give him the boarding point of cr foundation. The office on the other mentions about the original boarding point. There are 4-5 people who are chasing the bus as the driver...

I have booked ticket from hyderabad to rajahmundry. Boarding time 10.45 pm. We were stucked in traffic near to the bus point. We called the driver and we were near to the bus. I front o[censored]s he moved by 10.45 pm. Atleast every passenger should have atleast 5 mins grace time. This is ridiculous. We called the driver immediately.. Then he told us i am not going to stop, u can catch the bus in hayathnagar. Immediately we booked a cab to hayathnagar...

I wante to take my daughter in orange travels sleeper class so that she can enjoy the movie which is played on idvidual cabins...

First when she went and asked the person tv is not opeing

He said tv is not working in your cabin... When i asked other person in bus he came and oepend tv and it was without any sound... I went and said to him he did somwthing sound cam efor 2 mins again silent this happened for 3...

Hi vignesh here mob [protected] have reserved the seat u17 and u18 bus no 4141 on 20.10.2017 at 5.30 pm
Why people u don't inform the customers that there will be bus changes at nizamabad and u charged from mumbai till jagityal for a/c sleeper, after nizamabad reached, u provide normal bus to customers for which there is no such information or communication given to passengers and ur driver and cleaners don't have courtesy to stop the...

Incident date 04/10/2017
My name is suman mishra i booked a ticket on orange tour and travels from pune to bangalore,
Pnr no 5487005.
Bus no: ar026182.
Service no ott-1020, seat no l8, boarding piont was wakad pune
—
I was at boarding point at wakad near to ginger hotel at around 5:20 pm i did call the person of contact that i am in wakad and he said it is fine. But around 5:40 i recived a call...

This is regarding ticket 5415720. Pickup from wakad drop mumbai, expected pickup time 8:00 am

Waited for more than 1:30 hour at pickup point, called customer care server all time but on clear information was provided. On every call use to get same response to "bus will be there in another 10-15 minutes".
At end have to book another ticket on spot thrice the amount of the original bus ticket as i had a flight to catch.br...

I had just complained on 8/10/17 about my pathetic experience on an orange travels bus from mangalore to "raichur" which never took me to raichur at all.
Now, the bus driver calls me to say that if anybody calls me, i should tell them he gave me 300 rs when he dropped me at the unknown location at 4 am from where i was expected to go alone over 100 km to raichur.
What kind of cheap behavior is this??
Was this the prior...

I have been travelling by different bus services frequently since the past 15 yrs but i have never had such a horrifying experience such as i just had recently on orange travels. I booked a bus ticket to travel from mangalore to raichur but around 2 hrs after boarding the bus, the driver tells me that the bus doesn't go to raichur at all. Instead, they'll drop me at 3 am at a place which i've never heard of which is around 100 km from my...

Date:3rd oct 2017
Issue: driver rude behaviour and not stopping bus for toilet break

The bus after 4 hours of journey, asked the driver to give a break for toilet breaks for ladies.

There are 6 ladies travelling in bus, ladies proper toilets to go for toilets, so driver should make sure he should stop the bus at the place where there is proper was rooms for women.

The driver continued the...

Pls find below the travel that i made in orange travel.

The bus after 2 hours of journey i asked the driver to give a break for 1 min so that people can go to washroom.

The driver continued the journey for next 1 hour without any stop. Everyone is human and when a passenger requested twice he dint even bother to stop at least for 2 mins.

When been asked to stop the bus after toll he started argument....