Ortel Communications Complaints & Reviews

To
Ortel Communication

Sir,
I received the money today i. e. 17.03.2009 of disconnection of the Ortel broadband. So i withdraw the complain which i sent you today. Thanks for your service of return of the money.

Yours faithfully
J.N. Misra

dear swati,
i[censored]r complaint has not been rectified till now then visit the ortel office in chandrasekharpur. they will definitely rectify ur complaint.
or else contact in this no[protected]

regards
animesh

Dear Sir/Mam,

I'm a new suffering customer of ORTEL Broadband connection. My customer id is 541826 and the address is RT Outsourcing Services Ltd., Rasul Gah, GGP Colony, Near SBI ATM, Plot No-935/1918.

I've taken net connection on 2nd of June. At that time Mr. Amit told me that within two days connection will be established and running. But it takes three days to complete the processing. However after the installation not a single day we use your net connection facility whole day without any problem. After every half an hour net connection were disconnected and we have to talk with customer care. This became our daily routin in every half an hour.

We also compromise with it. But on 16th june the connection were totally stopped. When we contact with customer care they told me that our limit is over (5GB). Can you imagine that 5GB had been used within 10 to 12 days. Not only that he also told me that if we wish to use more MB, then we have to purchase extra MB ofcourse with advance payment.

Mr. Amit didn't told me about this rules. I asked amit regarding this he didn't answer my phone. All of your sales executives are of same character ?

My question is that if we use 5gb than don't stop the facility. Add this amount with bill. And we obviously paid this amount when you will raise bills against the usages.

I want my full deposit money (Rs. 1750) back and want to disconnect the connection.

Tarak Nath Mondal

sir,
I'm a new suffering customer of ORTEL Broadband connection. My customer id is 542848 and the
address is qtr:no u/8-d 104 area, svn colony, marripalem visakhapatnam.i took the connection on 10th june and on june 1st the bill shows a amount of 901.20rs please check it properly and change the bill
the bill showed 675rs as download charges but my downloads as on JUNE 30TH was 898.76mb
just 2MB more than the download limit.please check and give correct response

your sincere
pradee singh

Dear sir
I am a new and definitely a suffering customer of ORTEL communication.I can definitely say that whit in 30 days o[censored]se i got problems everyday like slowconnection, disconnect in free hours etc and to make the scene worst those were not even answered the phone(customer care).You should come forward and should take necessary steps.


Yours faithfully
SJB
([protected]@gmail.com)

sir

i am also very dissatisfied towards the service of ortel, well i have appilied for an ortel boardband connection almost 10 days back, till now thr is no news regarding my connection.

a girl called deepti called me for taking ortel connection, and collected the fee on the day i aggered for her offer, she had promised me to get the connection within 3 days

now thw worst thing is none of the ortel officers is picking phone and if some one picks up they will blame others for lack of service. and the girl deepti had never attended my call frm last thursday.

can anybody help me in finxing up this problem
my phone no is [protected]

ortel broadbank internet connection — delay in transfer the connection

here by i want to state that i have changed my place n shifted to near house, i had given information to the custmer care n also filled the form 5 days back, yet no action has been taken by the ortel, i request plz pay attention to my complain n transfer the connection as soon as possible, otherwise i will not b responsibl for payment of this month

hi iam tarak iam school student iredeg class(11)_vill-barabazar_post-barabhum_dist-purulia

DEAR SIR,
I HAVE RECIVED A MESSAGE THAT I AM ONE OF THE TWO WINNE FROM UKNL ONLINE CYBER LOTTO DRAWS DATED 20-03-09.MY REFNO.-IS REF No: UKNL-L/[protected]
BATCH No: 2009MJL-01
TICKET No: [protected]_7644
SERIAL No: S/N-00168
LUCKY No:[protected]. ASPER ADVICE IN THE MESSAGE THE CLAIM FOR RECIVING WINING FUND HAS BEEN PLACED BEFORE PLACED BEFORE MR FIDELIO WALTER, AGENT O[censored]KNL.I AM SORY TO INFORM THAT I HAVE NOT RECIVED ANY CLEAR INFORMATION REGARDING THE WINING FUND AND CERTIFICATE.I SUSPECT THAT MY WINING FUND HAS BEEN SCAMED BY SOME DISHONEST ELEMENTS OF CUTTACK AND JAGATPUR AREA.I REQUESTYOU TO KINDLY ENQIRE INTO THIS MATTER AND GIVE ME JUSTICE AT THE EARLIEST POSSIBLE.

dear,
sir/mam
i am abhijit rudra prakash bearing customer id 576785.iwant to change my plan
from ortel smart to ortel economy.so activate this service as soon as posible.

Dear Call customer care or visit Ortel office to do so it cant be possible if you posted it here.

I took ortel broadband on 31/10/09; on 10/11/09, i got a bill of rs.486. now i want to dis connect my connection ; this company is fraud

cc

To,
The ortel communication

sir, i m durga prasad maharana, custemer of ortel communication. and also take a broad band. I wanted to know about how many consumption daily by me...so pls helo me about whats this administrator ID and pass ward...as soon as possible pls help me.

This was good one..
Don't Pay for 2 months they will auto matically provide good speed...

Dear sir
I am a new and definitely a suffering customer of ORTEL communication.I can definitely say that whit in 20 days o[censored]se i got problems everyday like slowconnection, disconnect in free hours etc my coustomer id is 00588951 and address is brahmanagar 1st lane berhampur (ganjam), orissa . i have complained several times but no result come my plan is ortel soho which is 1mbps and 3 user plan but the speed is too slow that a single user cant work so i m highly disagree with the service and want to go for another isp if i not got my speed properly.

dear complained survivor

i want to say only 1 thing that use only BSNL in orissa is best . u get only 15 to 35 kbps download speed from ortel with lots of problems.why u donot use the 24 hrs downloading facility with the constant speed of downloading that (25 to 35 kbps).right so guys cut your ORTEL connection and bring home the 750 unlimited BSNL plan to home..

your maddy
from rourkela.call me [protected]

hi,
i also use ortel connection but it was good i think so because the connection is speed . the coustomer care also help with our problms .

thnks 4 ortel.

hello dear friends, now take a look on BSNL BROADBANDS NEW HOME AND BUSINESS PLANS upto 24mbps, 16mbps, 8mbps and so on at a very few cost with 150gb, 110gb and 50 gb of free respectively.so disconnect your ortel connection as soon as possible and go for bsnl it is best for ORISSA .you can also got lot of free calls you may check in internet.

I want to use wireless internet connection at home for my official purpose using the laptop provided by the company. i want to know which network provider is the best . /i want also broadband connection, how can i get it .I am from orissa
[protected]
samir basti

Deepak Kumar Basti

Automobile Engineer
)

YOUR EVERY TOMORROW WILL BE HAPPY TOMORROW

sir my id00 610953.sir have a study tour for next 3 month.so i want to drop my ac for that 3 month.then what can i do?

sir i want a job in ortel
RASHMI RANJAN PRADHAN

C/O: Loknath pradhan
Deaulasahi,
Police colony main road
Cuttack_753008
mob :[protected], [protected]
Email : [protected]@yahoo.com


CURRICULUM VITAE
OBJECTIVE
Seeking an opportunity in a recognized organization to expand my knowledge & career.

PROFESSIONAL QUALIFICATION
Electronics basic, Advanced diploma in computer hardware &networking (ADCHN), DCA from Institute of Information studies (IIS).Skill development programmed (IT SKILL&SOFT SKILL) from (ocac), (EDP) from (msme).

PROFESSIONAL EXPERIENCE
1. 1 Yr. Experience in SHA SOLVER, CUTTACK as a hardware network engineer, from 2009 TO 2010.
2. Presently working as a hardware networking engineer from feb15th to till date.
3. 1 year experience in SANSKAR NGO as field manager.
(I know about all computer hardware, printer, V.D.U work & some networking work, how to manage a firm & how to salve all problem)

ACADEMIC QUALIFICATION
MATRICUALTION: Passed from KUTAM CHANDI BIDYAPITHA, certified by “Board of Secondary Education, odisha.
+2 ATS:om SIDHA BARANGA COLLEGE OF EADJUCATION & TECNOLOGY, Certified by Council of Higher Secondary Education, Orissa
STRENGTH
• Presence of mind
• Self confidence
HOBBIES
• Watching News from TV,
• Reading different News papers.
AIM OF LIFE
To be something different professional having different thinking in this organization.

PERSONAL DETAIL
Name : Rashmi ranjan pradhan
Father’s Name : Loknath pradhan
Mother’s name : sanjukta pradhan
Date of Birth : 03.01.1981





Permanent address : AT: Abidhianandapur
Po: odisho
Dist: Jagatsinghpur
Pin: 754103
Gender : Male
Marital Status : Un-married
Nationality : Indian
Language Known : Oriya, English, Hindi.

DECLARATION
I do hereby declare that the above mentioned particulars are true to the best of my knowledge and belief.


Date: 19.05.2010
Place: Cuttack rashmi ranjan pradhan

i am a present user of ortel, i need to have a wifi connection in my house can u plese help me telling me how to do so for my house
pls contact me:[protected]

This is to inform u that, i have taken the ortel communication since one months.and its is working very fast and reliable, than other broadband provider.at night it is just like a leopard, means it is faster than the fast.so i thanks to ortel communication which provide me a better comfort with good services.
thank you, Tapash.

gfsgfgsgfg

To
Ortel Communication

Sir,
I want to change my broad band plan, but i do not know the procedure.Please help me.

I agree to the complains

realy, since last month we are facing the same trouble with ortel broadband in our area i.e. GOSALAGADA, NUABAZAR, CUTTACK
The broadband is giving full connectivity for hardly 15 - 30 minutes and disappearing for hours and just blinking 1, 2 & 3 lights like DUSSERA DECORATION.
cOMPLAINS LODGED MANY TIMES - SERVICE PEOPLES VISITED many times but in vein.
May the ortel broadband authority take pain to extend the real service that they do advertise

C Behera
00467850
Mob-[protected]

Ortel has discontinued BSNL tollfree number and compel consumers to call on
paid phones which also takes long time to get delayed responce from IVR system. Ortel should consider not to penalise customers by introducing BSNL tollfree number.
G.R.Dash

membership no is 317550, we are giving complains every day for a clear and discontinuos net connection.but when we give complain our net is working after that is it disconnected...can it is possible that we will make complains 4-5 times per day...this complains we are providing may be checked at your end..request u kindly do the necessary work so that we will get a a healthy net connection...assuring that our problem is solved at earliest...thanking u

customer no 317550 is complaining every day not less than 3-4 times for a helathy net connection ...sir is it possibble that we will do complians...every day...the coplains may be checked by ur end..it is good to say after getting the copmain out net is connected buit after that is become offline...so we can not use the connection healthy .Requesting u kindly solve the probles so that we can get a heathy net connection and we will not requir for the excpemnsed which are incurred by us for compain...thanking u

I have applied for a new broadbad connection for last 15 days. I have already paid Rs.724 vide money receipt no 103653 to santosh kumar pradhan. I have phoned for so many times but i didn't get any response
please give the connection immediately

Ortel BBSR! Well i have come from Mumbai to BBSR and before i landed here, i heard in BBSR, Ortel is the best ISP. With all my expectations, i saw its the worst ISP i have ever come across. With a pathetic cheap, Customer care setup who probably cant even speak proper English or Hindi, its just horrible. Also the engineers are from cheap private college with practicall no technical expertise. They take more than a week to solve simple issues. So in one word. Ortel is TRASH.

Dear Sir / Madam Good evening,
Myself Mr. Jangyadatta Swain my customer id: 747745, Last 5days i had complained for change my plan ortel smart to orte unlimited 699 by your tellphone no. but who one not responsing yet.
Kindly i[censored] change my plan i'll be happy.

how can i check my download balance on online & i m a ortel broadband user

Dear Sir,

The day before Yesterday at 2.00 PM a complain was ludged against no internet connection. Till 7.00 PM there was no rectification done from maintenance side.
I personally requested to a sift Engg. at Local office presented at Bhartia Tower Cuttack, and the issue was resolved for only 3 hrs.
 Again Today Morning at 7.30 AM same issue was happened and a complain was lodged at 8.00 AM through mobile auto voice reply.
In every 1 hr the normal ans ware put for the rectification from costumer care till 7.00PM. I wanted the no. to talk to higher authority, but the Manager of Bhubaneswar Circle, Mr. D. C. Rout was not answered me. I called to Mr Priyabrat Patra, the Retaintion Head of cuttack zone, but he did not pick the call also.
 This type of service is very painful and the occurrence is repeatedly happening and so as it hampers my daily business also.
3 days have been gone till now I am not getting my service.
 Kindly look after in to the matter
My Customer ID is 00694095
Name: Malaya Ranjan Barik

SHIFTING OF NETWORK CONNECTION.

I would request to shift my network connection to Plot No- MC-1, Baragada BRIT colony, Baragada, Bhubaneswar - 751018, from Plot No-RP-11, Pandav Nagar, Lane No-6, Bhubaneswar as I have shifted my house from that plot. My Membership No[protected]. I am shifting tomorrow (05.06.2011) Please send your representative to do the shifting ASAP. My mobile No-[protected] and [protected].
Thanks,
Avishek Mukherjee.

hi friend, to connect customer care follow my instructions below...
1st dial customer care number[protected]
then follow the voice instructions
at the same time press the digits[protected]
by pressing these digits u can get in touch of customer care executives.

I have taken Ortel Broadband connection while I was in Kolkata, there were major problems in terms of connectivity, often it used to disconnect, and the Customer Service in Eden Shop (near DLF) Rajarhat is worst, after lot of calls also they do not respond or respond very slowly. There was no accountability at all. When I was transferred from Kolkata, I paid the whole money and the modem, set-top box for settlement, and I was told that they will deposit the initial money to my account within a month. Its more than 5 months now, still they have done nothing, I called them a few times every time they took a time of 15 days but never came back.
I really had a bad experience. That is why I took time to write this so that others are aware of this.

To
Ortel communication
Sir,
i am fetching a problem with my connection.The connection not staying constant, This problem happening continually and I am very much suffering from this. So I request you kindly please short out this problem. My customer is ID-836755.

sir, i rakesh kumar bidhar
Ql--grduate
1yr 5months expireance in finance
iwant jo in ortel
mail id[protected][protected]@rediffmail.com
ph-[protected]

Hi...I won't write sir or Mam because you people don't deserve respect, you are bunch o[censored]sless people who are working in ORTEL bhubaneshwar..which is worst than non working government office. My Consumer number is 1012209 and my name is Anupam. Every time I raised a complain I never used to get any response from your end until I used to go to Ortel Office in Chandrashekarpur behind RMRC and shout on the useless, worthless, lazy people.Now days they are used to recognize me with my face that this guy has come and now he is going to blast us and our boss. Head of Ortel Bhubaneshwar... Mr. Mohapatra nick name PRIYO ([protected]) tops the list o[censored]sless people and he is the king and knows how to escape from customers and how to fool them with false promise... Also these people from Ortel placed in the plan that I am going to get 768 kbps of speed but till now for 6 months my seped is not going beyond 400. After complaining to MOHOPATRA ... he is giving some reasons that they are transferring 768kbps but by the time it reaches you it becomes less then 400kbps...These people while taking the connections haven't informed me about this and also there is no such clause in document or plan what they have provided. This I used to check daily with Speed Test Analysis software.This is one scenario if I start writing the list will be endless. Also I am ashamed of myself calling you people and asking for solutions from you guys.. I hope people reading this should get a clear picture of what happens inside Ortel Communications Bhubaneshwar... Thanks ...ANUPAM

One of the worst service ever i see for ortel communication, I have taken the broadband connection also earlier had digital connection but for a single day i could not use the broadband whereas the payment done with full amount. Even they are not disconnect us.Nobody has time to give oil for service.Only way to file a consumer complaint.

i have complained in ortel on 22 august.it is 26 august today but my modem is still ofline. if they take money on time always why are not they providiing facilities? i now just hate ortel

Ortel communication customer care ph no is not working since long.How to make complain?
Dinesh Kumar Jaiswal

I hv taken ortel broadband connection frm 01 Sep 14 onward in reconnection my old customer ID.I hv paid Rs.225/- in advance for one months on 02 Sep 14.But when i went to ortel office in Visakhapatnam office for my Oct 14 payment, they told me that i hv Rs.600/- amount is pending for billing...This is my big mistake to reconnection the service like ortel.I think it is the worst service provider in Vizag and the staff in their office are the most worst staff also...they calling customer in their office again and again..but not shorted out their problems.I m calling them many time but they told that this amount issue will be finish shortly but no use..iN A DAY I HV TO CALL 05-06 TIME IN THEIR OFFICE...Pls it is my request to high authority look out below and see wht happening their, otherwise one day your service will be shut down...


Karamveer


My ID is 660111

I want to disconnect my ortel broadbrand connection..because of no regular bill in a month And will you return my full deposite money...

Hi
This is to inform you that I have registered a complaint regarding my internet connection on 22nd of feb 2016 and so far no action has been taken to sort out the problem. For the last 7 days i have been calling the customer care everyday. The customer care behaviour is very rude and they are very ignorant and the situation handling is even worse.
My customer id is 1070194

I have got bill which is not expected that my id is 01336793 plz verify it...or suggest me how to change the plan process
thanks

Amazing service.
Awesome customer care executives. Can barely speak hindi. English toh door ki baat hai.
Highly qualified people and hence they don't know simple technical terms. Lodge a complaint and they response is very good. After 2 to 3 months they will sort it out. Superb! Modem stays online for about 30 mins out of 24 hours in a day. Rest of the time the lights are simply blinking. Awesome speed too, 12 to 35 kbps speed from a 1mbps connection package (Mega 5gb). The technicians they have are 10th fail and have zero knowledge on solving simple connection issue. At the end i would say if you want to get a good isp go for wefe or bsnl (Even though they aren't great but they provide good uptime and faster speeds. One word to say "ortel is trash"... Ooops, that was three words.

With regards,

sir,
At visakhapatnam I had the ortel connection from 5th october 2015 with the id 01197706. The services are so poor that we are net connected fro 5 min to one hour in a week. While contacting the persons of executive Shri Rajesh who could not solve the problem and complaining us that the cables are cut by some persons near NAD or Gajuvaka and we can't do anything and while contacting the orissa people on phone with long call passing and after 10 rupees of phone bill they used to tell the local office people can only do to rectify the problem. though the amount for 3 months have been paid I phoned to Shri Vibhakar and Shri Rajesh to disconnect the connection on 13th December 2015 and what ever amount is comes for me be refunded and take their own modem. They okayed it get the company informed about this. you can see the graph o[censored]sed. later after discontinuing the ortel I switched over to another broad band company which worked nice till date.

Ortel is the only worst in the area of Visakhapatnam.
CVGandhi
EX customer of Ortel with Id 01197706

sir,
At visakhapatnam I had the ortel connection from 5th october 2015 with the id 01197706. The services are so poor that we are net connected fro 5 min to one hour in a week. While contacting the persons of executive Shri Rajesh who could not solve the problem and complaining us that the cables are cut by some persons near NAD or Gajuvaka and we can't do anything and while contacting the orissa people on phone with long call passing and after 10 rupees of phone bill they used to tell the local office people can only do to rectify the problem. though the amount for 3 months have been paid I phoned to Shri Vibhakar and Shri Rajesh to disconnect the connection on 13th December 2015 and what ever amount is comes for me be refunded and take their own modem. They okayed it get the company informed about this. you can see the graph o[censored]sed. later after discontinuing the ortel I switched over to another broad band company which worked nice till date.

Ortel is the only worst in the area of Visakhapatnam.
CVGandhi
EX customer of Ortel with Id 01197706

1st. I would rate their service '5stars' the worst service provider in the country.
I was a customer of Skyview since its introduction (now ortel communication.) but discontinued due to its unparalleled service and get a new connection from Tatasky and I'm happy with my choice since 2006. But I made another mistake by taking an internet connection from this stupid org. in 2009 and discontinued its world class service in 2012 but their cunning customer care and marketing executive trapped me by repeatedly calling to get a connection with a false pretense to offer good service 'cos I was unaware of their unmatched service to the customer due to a loong gap.

So I became a victim and got a connection. The moment they're assured that I'm agreed to take a new connection, their marketing agent started calling me immediately and took the money and told me to get me connected to the net within 24 hours but after 2days and numerous call a tech person came 2days ago and put the modem in my home but after 48 hours of the modem connection I can't even see the 'online led' in the modem.

The customer care/the tech person/the marketing agent all are telling that its due to some technical problem and will be solved soon. But when?

These guys are cheaters and they're all paid to cheat the innocent people in Orissa. There should be a public awareness to avoid being a part of this cheating business and worst service provider and I would like to appeal to the public to boycott ortel service wherever it provides its worst service and go for any available alternatives.

I m chandra sekhar Thapa.
my ortel speed sucks it said 2 mbps but worst than 512kbps my membership id 01441384
for which im unable to play online games which gives me lagg

My ortel broadband customer no 00254276 plan star.For june 2016
i had extra download of 300 mb which would cost rs.90, but it is charged rs.250.Please explain and arrange for adjustment of extra charges paid.

Pankaj basini bhal
m[protected]

I want to change my plan and opt to new plan scheme i. E. Odisha standard, which monthly price is rs.299/- per month.

From
Sanjukta mishra
Consumer id no. 683168

Phone. [protected] (M)