Ortel Communications — internet was not working from long and not ready cancel the connection

Address:	769014
Website:	crm.ortel.net

This is regarding ortel broadband account # 01177954.

Using this connection around 3 years now and sick and tired of regular service down problem. Every month around 15days not able to use service.

Whenever visit ortel koelnagar office they don't show any seriousness and ask me/family to log compliant in ivr and then wait for resolution. Many a time when you go to them for issues staffs over their start abusing you left & right.

One end take paid service and on other-hand face their bad/misbehaviors. Almost all staffs are rude specially ladies staffs.

This time also from 4 days connection was not there and every day i visited the office twice and every time i have been told within 1hr connection will be back but it never happed finally after 4 days connection came back.

so i have decided to discontinue the service and visited koelnagar ortel office on 13th nov 2018 and informed them about same. But i have not been provided any forms to make official request for cancellation. Rather asked to handover the device to initiate the process.

we are not using your service from 13th nov but actually from 9th nov as from 9th nov the service was not available in the name of link failure. And after running everyday finally on 12th nov got connection very late and it was giving problem. So finally in person requested cancellation on 13th nov.

i went there again on 19th nov to handover the modem & router but they are not ready to receive, nor giving me cancellation form.. Rather asking to pay for this month which i have not used

i clearly told them that i have raised the concern to ortel management and as per them i there to handover the devices but they are not ready to listen

rather all staffs came together and started misbehaving with me
even i have been threatened that my cibil score will be damaged by them
even lady staffs are not hesitated to abuse me

finally i have been forced to leave the place without any help and not sure how to officially close my account and none of them are listening

Also to bring to your notice that every month we pay full rental but connection was not available for days or longer. After repeated complain also hardly any solid action taken. Instead whenever any customer visits your center to give in person complain, the customer has to face lot of bad behavior from the staffs. As if ortel is providing free of cost service.

And this is the case when my house (Where taken service) is hardly few houses away from ortel koelnagar office, not sure about customers who are far away.

Please help me & guide me to protect customer interest.

Thanks & regards,
-jugantar
+91 [protected] / [protected]