Ortel Communications Complaints & Reviews

Address: 753002

Website: www.ortelcom.com

Since 17th august 2018 i am facing no signal & no program and despite of several complain to ortel customer care but no body is there to respond or solved my problem. Though i have paid monthly bills through your collection agent but my connection has been stopped since 06.10.2018. Therefore i request you to solve my problems as early as possible since i have been prevented to watch the program for no fault of mine.

Nov 16, 2018

Complaint marked as Resolved

Ortel Communications customer support has been notified about the posted complaint.

Verified Support

Oct 11, 2018

Ortel Communications Customer Care's response Dear Sir,

Thank you for writing to us.

This is with reference to your e-mail dated .

We would like to inform you that kindly provide Membership No for better Assistance.

In case you need any further assistance, do call or email us. Assuring you of our best services at all times.

Thanks & Regards,
____________
Appellate Officer – Ortel Communication Ltd.

Customer Care:[protected]
E-mail: [protected]@ortelgroup.com
Website: www.ortelcom.com

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Address: 760002

Website: Ortel communication

My consumer no is 1793832. I have complaint more than 10 times during the month due to weak signal in my ortel tv connection. But still there is no improvement from your side. Very worst service by your ortel tv. Only you people charge every month without provide the good service to your customer. I just switching off to some other cable connection. And wait for 1 or 2 month, jio digital tv is coming to indian market. Then you people will close your worst business.

Nov 9, 2018

Complaint marked as Resolved

Ortel Communications customer support has been notified about the posted complaint.

Verified Support

Oct 08, 2018

Ortel Communications Customer Care's response Dear Sir,

Thank you for writing to us.

This is with reference to your e-mail.

We would like to inform you that your request has already been registered with us.

This is expected to be resolved very soon.

In case you need any further assistance, do call or email us. Assuring you of our best services at all times.

Thanks & Regards,
____________
Appellate Officer – Ortel Communication Ltd.
Customer Care:[protected]
E-mail: [protected]@ortelgroup.com
Website: www.ortelcom.com

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Address: Khordha, Odisha, 751021

Most of the channels are not working properly. The signal is not proper and there is a lot of disturbance. Maa gold is what i want to e fixed right now. I live at vim 77, sailashree vihar, bhubaneswar. Ortel id is 00055750. I have tried contacting the customer care but it is not quite reachable. Also the different websites are confusing and i am not able to decide as to which is the correct one. If something can be done about it please do and please do resolve the signal problem as quickly as possible.

Nov 12, 2018

Complaint marked as Resolved

Ortel Communications customer support has been notified about the posted complaint.

Verified Support

Oct 08, 2018

Ortel Communications Customer Care's response Dear Sir,

Thank you for writing to us.

This is with reference to your e-mail.

We would like to inform you that your request has already been registered with us.

This is expected to be resolved very soon.

In case you need any further assistance, do call or email us. Assuring you of our best services at all times.

Thanks & Regards,
____________
Appellate Officer – Ortel Communication Ltd.
Customer Care:[protected]
E-mail: [protected]@ortelgroup.com
Website: www.ortelcom.com

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Address: Khordha, Odisha, 751024

Useless reaction of the customer service. Not even picking the calls and not even responding to the complaints. It really sucks. If not resolved within 2days i would raise a consumer complaint against this sucking network. And its not working for 30days and simply placing a complaint and they are not even accepting to any of the complaint raised against them. Its really very awgul customer care.

Nov 1, 2018

Complaint marked as Resolved

Ortel Communications customer support has been notified about the posted complaint.

Verified Support

Oct 01, 2018

Ortel Communications Customer Care's response Dear Sir,

Thank you for writing to us.

This is with reference to your e-mail dated .

We would like to inform you that kindly provide Membership No for better Assistance.

In case you need any further assistance, do call or email us. Assuring you of our best services at all times.

Thanks & Regards,
____________
Appellate Officer – Ortel Communication Ltd.

Customer Care:[protected]
E-mail: [protected]@ortelgroup.com
Website: www.ortelcom.com

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Address: Visakhapatnam, Andhra Pradesh, 530005

Dear officials there has been no internet connectivity at my house (Account id 1824017) since last 5 days despite fill payment taken by the local broadband service provider. Similar episode happened last to last week also when there was no connectivity for 4 days. Despite repeated reminders to the office there is no action by the staff. Neither do they share service engineer numbers. Please take instant action instead arrange for reimbursement of last month charges which i paid yesterday only. I have been effectively using this internet only 10-12 days in a month

Regards
Cdr gunjan pant
D-14/1 dolphin hills

Nov 1, 2018

Complaint marked as Resolved

Ortel Communications customer support has been notified about the posted complaint.

Verified Support

Oct 01, 2018

Ortel Communications Customer Care's response Dear Sir,

We have taken your complaint for rectification, We will update you after resolution of your issue .

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B

biswajit_5705

from Paradip Garh, Odisha

Oct 1, 2018

I have given a complaint about "no signal" since[protected]. Today[protected] @ 5:45 pm I am writing this as the issue not yet resolved. The behavior of the customer service staff Ms dimple was really bad. Kindly look into this matter as soon as possible.

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S

Sahmds

from Burla, Odisha

Oct 1, 2018

No Broadband and No signal problem continues and very bad type of response from customer care service. I think ortel it self want to put a full stop to its DIGITAL WORLD...

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Address: Khordha, Odisha, 751010

I have using your broadband service vide consumer no-1827415. I had no internet connection since last week. I have complained several times to your customer care as i have no internet access from last 1 week, but still there is no response. Everytime i am getting a complaint no but i have got no solution. I have no dues also till now. This is not the way of service. Please solve the issue or disconnect my broadband connection soon.

Nov 18, 2018

Complaint marked as Resolved

Ortel Communications customer support has been notified about the posted complaint.

Verified Support

Sep 29, 2018

Ortel Communications Customer Care's response Mr.Parida, Issue has been resolved, please confirm us .

Oct 03, 2018

Updated by Debasis200 No sir, I have checked it today..Link is coming, but internet is being browsed in very slower rate(less than 30kbps).I am supposed to get 500mb per day at higher speed rate.One of my friend in lower stair having ortel broadband getting higher speed.but meanwhile i dont.please check or send one of your technician as soon as possible.

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Address: Sundargarh, Odisha

Website: Ortel.com

Ortel has become so poor in its dish tv from 3/4 months, as 1st it delisted sony pack, then from last 15 days only dome 6 to 7 free channels coming and all other are no signal, i ve complained the collection boy several times but no response, he says i ve complained about it and wii be resolved, but it never happens but he is collecting the money regularly. I am just paying 250 pm for no use from this month onward i m not going to pay for such service, no work no pay,

Oct 31, 2018

Complaint marked as Resolved

Ortel Communications customer support has been notified about the posted complaint.

Verified Support

Sep 24, 2018

Ortel Communications Customer Care's response please share your customer number with us, we will address your issue .

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Address: Khordha, Odisha, 751012

Dear sir
From last few months we are not getting any proper signal. From last week i hv lodged complaints regarding not getting signal. We r are unable to see our tv from one week. After several complains no action is taken yet. So i would request you take your setup box immediately by sending your representative and return my security. By seeing your service from last few months we are highly dissatisfied with you. I am sure that very soon ortel communication will lose its identity.

Oct 31, 2018

Complaint marked as Resolved

Ortel Communications customer support has been notified about the posted complaint.

Verified Support

Sep 24, 2018

Ortel Communications Customer Care's response please share your customer number with us, we will address your issue .

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S

Saiaryan

from Digapahandi, Odisha

Sep 25, 2018

Kindly disconnect my ortel digital connection. My membership no is 00132069 having address at Jagannath Lane, Badambadi, Cuttack.

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C

chiranjeeb swain

from Kolkata, West Bengal

Oct 1, 2018

My customer id 350152 and its day 3 and still my internet connection is not fixed. Do your organisation dont even have the sense to work on the issue.

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Address: Gajapati, Odisha

My customer id is 01802599
And my name is gourahari mahali from parlakhemundi, gajapati, odisha district
Its a prepaid cable service i have not paid the monthly bill of 4 months because i did not want to see it in that months
But how payment due is showing in prepaid service
I have called yhe care service several times but they are not answering properly
I want to close the customer id as soon as possible

Oct 28, 2018

Complaint marked as Resolved

Ortel Communications customer support has been notified about the posted complaint.

Verified Support

Sep 24, 2018

Ortel Communications Customer Care's response We have taken your complaint for rectification, We will update you after resolution of your issue .

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Address: Khordha, Odisha, 751024

Since 10 days my broadband internet connection is offline. After repeated
Calls to the customer care and raising several tickets the problem is still
Not resolved. All i am getting false assurances but no technician has come
Down to fix this. No one from the ortel service seems to be concerned about
This. I am seriously frustrated with such kind of poor service. At the
Present moment i request ortel to fix this issue as soon as possible or else
They should notify me that they are unable to fix this. So, that i won't
Waste further time on this complaint raising matter.

Customer id - 900161

Oct 26, 2018

Complaint marked as Resolved

Ortel Communications customer support has been notified about the posted complaint.

Verified Support

Sep 24, 2018

Ortel Communications Customer Care's response Please provide your Customer Number We will address you .

Verified Support

Sep 24, 2018

Ortel Communications Customer Care's response Mr.Mohanty, We have taken your complaint for rectification, We will update you after resolution of your issue .

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Address: Khordha, Odisha, 751005

My cust id is 350152 and my internet connection has been disconnected since last 3 days and neither the customer care nor technicians responding to the issue. Its really frustrating and bad service that your organisation is providing. No one responding to complaints. Please look into the issue asap. Next i will have to go to higher authorities if needed.

Oct 26, 2018

Complaint marked as Resolved

Ortel Communications customer support has been notified about the posted complaint.

Verified Support

Sep 24, 2018

Ortel Communications Customer Care's response Mr.Swain, We have taken your complaint for rectification, We will update you after resolution of your issue .

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Address: 753003

Website: Www.ortel.com

I m complaing about that my bill payment from 5 days & i complaing daily to coustomer care to enable my net connection but they say we are solving this problem today but still there is no effort from their service... Every day same explanation. I have so many work through net but from few days i cant do any thing. So why i take connection ortel? I[censored] dnt solv this problem in one day then pls just disconnect your ortel comm. Permanently...

Oct 20, 2018

Complaint marked as Resolved

Ortel Communications customer support has been notified about the posted complaint.

Verified Support

Sep 19, 2018

Ortel Communications Customer Care's response Dear Sir,

Thank you for writing to us.

This is with reference to your e-mail dated .

We would like to inform you that kindly provide Membership No for better Assistance.

In case you need any further assistance, do call or email us. Assuring you of our best services at all times.

Thanks & Regards,
____________
Appellate Officer – Ortel Communication Ltd.

Customer Care:[protected]
E-mail: [protected]@ortelgroup.com
Website: www.ortelcom.com

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J

Jaahnavi Eti

from Parvatipuram, Andhra Pradesh

Sep 21, 2018

Not getting any channels, specially Telugu channels. Have submitted the complaint earlier also, but still the issue is same

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Website: Ortel communication

They came and took money for 3months first and promised that we would get internet connection within 3days. But after 15 days also nobody responded. The customer care was so rude and she denied to give me the office number. The ortel people are literally looting people. They are thieves. Now I'm asking for refund but they just don't respond. I don't know what to do.

Oct 20, 2018

Complaint marked as Resolved

Ortel Communications customer support has been notified about the posted complaint.

Verified Support

Sep 18, 2018

Ortel Communications Customer Care's response Pls let us know is there any issue or concern persist with us. If you have please provide us nature of issue with customer no and contact no. We will address your issue.

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Address: Khordha, Odisha, 751001

Website: www.ortelcom.com

Hi,
I'm using ortel broadband and digital cable tv since 9-10 months but seriously fade up with ortel.
Cable tv is having issue more than 7 days in a month. That too in very special occasions specially sunday. Many channels also do not having access.
And the condition of ortel broadband is worst. Out of 30-days i get access to internet only 3-4 days else everyday i'm facing offline issue. Even after complaining again and again i never get any resolution.
Seriously i suggest others not to use ortel.
Sandeep jena
Contact-[protected]
Ortel id-1778086

Oct 19, 2018

Complaint marked as Resolved

Ortel Communications customer support has been notified about the posted complaint.

Verified Support

Sep 17, 2018

Ortel Communications Customer Care's response Isue has been resolved, please confirm us .

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K

kksardar

from Delhi, Delhi

Sep 21, 2018

This time, I am able to find an Window for online payment as earlier.

Please guide me
With regards,

Consumer No. 692777
Suryanagar
Bhubaneswar

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Address: 751015

Website: [email protected]

Sir, My consumer no. is 131611 for un- limited broad band service.Most of the days it is remaining offline.If I register complain, they advice me to re-set the set up box which is of no use.If it is repaired it is for few hrs. only.
Now I feel ashamed of complaining for which no fruit full action is taken.

As a reputed company pl.save yr. immage

Oct 20, 2018

Complaint marked as Resolved

Ortel Communications customer support has been notified about the posted complaint.

Verified Support

Sep 18, 2018

Ortel Communications Customer Care's response We have taken your complaint for rectification, We will update you after resolution of your issue .

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We from STATE BANK OF INDIA bbsr main br near capital police stn.3 nos of digital set box are in .seince 10 days it dose not working. we lodge many complain at ortel office. but till it is not solved.it is not for first time.many times in a month it happens. no body have taken it . if it will not solved permanent we have to surrender the connection.

Ortel Communications customer support has been notified about the posted complaint.

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A

ashok5168

from Banapur, Odisha

Sep 19, 2018

I have already booked an wifi service from ORTEL communication. the agent has been taken the booking amount as 735 a week ago.but till now neither he has given any service nor recieving call. is this the type of service ORTEL providing to the people?

for more details Can contact me with my mobile no:[protected]

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Address: Khordha, Odisha

Our ortel broadband connection is down for 10 days. Even after repeated calls to the customer service and their repeated assurance to provide the net within24hours. We are still unable to access our internet. We in fact callthem every day 4 to 6 times but today when we called they astonishingly said that our problem was resolved which we could not believe. With deep regret i want to inform that the company has failed to live upto its policy and continues to trick people. So i want to ask to refund our money or kindly send technicians to sort out our problem

Membership number 310029

Oct 20, 2018

Complaint marked as Resolved

Ortel Communications customer support has been notified about the posted complaint.

Verified Support

Sep 12, 2018

Ortel Communications Customer Care's response Mr.Mishra, We have taken your complaint for rectification, We will update you after resolution of your issue .

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Address: Kolkata, West Bengal, 700091

Ortel has stopped operations in kolkata since august 2018.

I have paid rs 7850 as an advance to ortel comunications
By cheque no 020230 (Icici bank, dtd 8/1/18)
For twelve months subscriprtion on 8th january 18
And will be valid till december 2018 as per plan.
I received the service till end of july 2018.
I received 7 months service.
Please refund 5 months subscription fees rs 3271
Immediately.

Abhijit basak (Ph - [protected])

+2 photos

Oct 12, 2018

Complaint marked as Resolved

Ortel Communications customer support has been notified about the posted complaint.

Verified Support

Sep 05, 2018

Ortel Communications Customer Care's response Dear Sir,
You have outstanding bills with us Rs 457.23 .

Regards,

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A

abhijit basak

from Bhubaneshwar, Odisha

Sep 24, 2020

is this kind of joke ? Has taken already advance for one year and now showing outstanding. This way cheating is not fair

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Address: Prakasam, Andhra Pradesh, 523001

Website: Satya cable

Dear sir,
We are using your broadbanding connection nearly 4years may be that's the great matter.But I informed what I say to us your broadbanding connection is very badly working last 5 months.
I am really sorry for this information
Mainly in my area it's not working and who appointed persons are not ready to give answer for the costumers
In my area islampet 1&2 both areas covered our connection but our executive not be ready to serve for costumers
He gave the answer like a roughe
Please change your executive in my area and also please upgrade your broadbanding connection
Thanking you

+1 photos

Sep 30, 2018

Complaint marked as Resolved

Ortel Communications customer support has been notified about the posted complaint.

Aug 29, 2018

Updated by Sandani225 Dear sir,
We are using your broadbanding connection nearly 4years may be that's the great matter.But I informed what I say to us your broadbanding connection is very badly working last 5 months.
I am really sorry for this information
Mainly in my area it's not working and who appointed persons are not ready to give answer for the costumers
In my area islampet 1&2 both areas covered our connection but our executive not be ready to serve for costumers
He gave the answer like a roughe
Please change your executive in my area and also please upgrade your broadbanding connection
Thanking you

Verified Support

Aug 30, 2018

Ortel Communications Customer Care's response Dear Sir,

Thank you for writing to us.

This is with reference to your e-mail dated .

We would like to inform you that kindly provide Membership No for better Assistance.

In case you need any further assistance, do call or email us. Assuring you of our best services at all times.

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Address: Khordha, Odisha

Website: www.ortel.com

I sri jagannath nanda, 75 years old having customer number 1542983
Deposited rs.200 for reconnection & got old set up box & number in
Remote which is not clearly visible.

Kindly change the damaged remote which is given by mr. Subhash mohanty
On dated 28/05/2018 after know that we are both lonely senior citizen
& i am not able to move to your office often.
Other channel including channel sab tv not showing in my tv.

I requested, as i am a senior citizen (Lonely with wife), give me a
Visible remote & channel sab tv without further harassment by mr.
Subhash mohanty of puri.

Oct 1, 2018

Complaint marked as Resolved

Ortel Communications customer support has been notified about the posted complaint.

Verified Support

Aug 30, 2018

Ortel Communications Customer Care's response Dear Sir,

Thank you for writing to us.

This is with reference to your e-mail.

We would like to inform you that your request has already been registered with us.

This is expected to be resolved very soon.

In case you need any further assistance, do call or email us. Assuring you of our best services at all times.

Thanks & Regards,
____________
Appellate Officer – Ortel Communication Ltd.
Customer Care:[protected]
E-mail: [protected]@ortelgroup.com
Website: www.ortelcom.com

Ortel Communications Complaints & Reviews

File a complaint to Ortel Communications

Ortel Communications reviews & complaints page 7

no signal since 17th august 2018

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no signal since last 30 days

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cable dth tv

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internet not working from past one month.

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internet connection

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no internet access from last one week

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ortel dish tv no signal

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from last 7 days service is stopped

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prepaid due

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broadband connection down since 10 days

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bad service

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no internet connection after payment bill

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I'm complaining about the data connection.

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worst service provider

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ortel broad band

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no signal since 10 days

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unavailable internet service for more than 10 days

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no broadband service since august 2018

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it's not working

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senior citizen harassed by giving old & invisible material by ortel

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