Ortel Communications Complaints & Reviews

No channel coming from last 7 days, and your service going down day by day. Only giving free channel s and no english movie channel coming permanently. Hindi movies all bhojpuris and worst channel s are coming. And for 250 per month your service is now worst, i m watching this month last if not satisfied will disconnect it service it's not worth for money u r taking.

My membership number is 01373481 and i have already complained about my problem so many times. My first complaint was on 11th march about the fact that from evening onward the internet connection drops so that the sites won't open and i will get timeout messages or they will take minutes to open. Even after repeated complaints they are yet to resolve my problem permanently. Today is 11th april and i am facing this problem so much that i have to write this complaint by using jio data pack. Every time they say they have resolved my problem, i get uninterrupted internet for a day or two before i start facing this problem again. This is absolutely pathetic service from ortel.

I took the connection on 15th 2018 of march stating that i need the speed of 5 mbps and submitted the money. But it took 5 straight days to get the 5 mbps speed. Then from 20th of march to 1st of april it ran flawless. Starting from 1st of april till now my net is not running at all but neither anyone responding the call nor anyone resolving the issue despite making several call to the customer care and local technician. Now they don't even pick my call. It is hardly 25 days since i took the connection but could use only 10 days. I am begging to the local technician please resolve the issue or cut my connection and refund my money, but all my effort going in vain.

It seems like ortel communication doing is fraud business taking customer's money but not providing the service and harassing them.

Please provide higher management's phone number to elaborate it.

Membership no : 00800673

I am writing to inform you that my internet connection is not working due to any Technical issue. I have been facing same issue for last Several days and yet i have not get any fix for the same.

Could you please take a look at this issue? I have raised Telephonic complaint for the same many time but customer support is not providing any solution for the issue. Each time they are Harassing.

Also technical support team is not coming to my home to resolve the...

Member ship id[protected]Jhunulata sahoo, [protected]). I have maid a online payment on ortel of rs.201.65 on[protected] at 7:15 am, still showing a pending bill but that amont has been deducted from my account. I need immidiate refund or it will be better show that payment on payment history. Everytime you are giving us too many troubles, make it better.

Ortel communications is tarnishing its own brand image in odisha (Whatever it had already!!), we have ortel broadband connection for which we pay timely still they are so bad in addressing complaints that we wait days for the net to work if once the network runs out. They are not bothered to even resolve the issue as after several complaints also they keep on saying we will resolve it in no time...

I have already complained about this problem of mine before and am updating it. I am a customer of ortel communications - my membership number is[protected] and have been availing their services for two years now and am sad to say that my experience has been extremely poor. Their customer services called me on 2nd april to tell me that my complaint has been resolved, and on 4th april, i am again facing the same problem, so that i have to write this complaint using my mobile data pack. This company has a history of neglecting their customers' grievances and have utter disdain for them. For the first four months of my internet services, the speed was so slow that even a google page would not open. And yet we would keep on paying our bills diligently, which we have always done without failure. They themselves don't pay the companies from which they buy channels and we have to suffer because they remove out favourite channels from the bouquet. But kindly look into this particular matter and help me. My first complaint was on 11th march. I have also uploaded a video to show you how long it takes to open a simple web-page.

Membership no : 01088518

I am writing to inform you that my internet connection is not working due to modem reboot issue. I have been facing same issue for last 6 days and yet i have not get any fix for the reboot issue.

Could you please take a look at this issue? I have raised complaint for the same many time but customer support is not providing any solution for the issue. Each time they are logging new complaints and automatically it gets fixed without any resolution to customer..

Also technical support team is not coming to my home to resolve the issue, only they call ask for the issues and that set. When i call them they are not responding to call. Seem's like you are knowingly disconnecting the internet connection.

Technician support mobile no : [protected]

If you are not able to provide service then please disconnect internet connection. I don't need this kind of poor service, where i have to call customer support each day, for the issue.

I am a customer of ortel communications and my membership number is 01373481. For these past 20 days - my first complaint was registered on 11th march - i have been facing problem re internet, when from evening, around 6, to
Morning, the internet connection lapses so that even a google page wouldn't open. This has been happening every day for the last 20 days. I have complained to them so many times and they are yet to resolve my problem, even after 20 days. And this company has a history of poor and irresponsible customer service. Kindly look into this grievance of mine and help me in this regard.

Starting from the day of installation, the installation was delayed up to 10 days from the date of assurance and the broadcasting signal problem was very frequent. Even the disconnection of the service was very arduous. The most stressful was the respondents who were least helpful to the complains and to the service matter. I would remark ortel is the the worst cable service.

Dear diwakar hi,
This is bhupesh singh from raipur i am using your brodband connection since 1year my cust id is 01682767 my wifi is not working since 10days i have called local line man here at raipur but nobody has responded yet this worst service i can say that i will never suggest any body in my friends or office to have ortel broadband as such pathetic service please look in to the issue and do the needful on urgent basis
Mobile [protected]

Sir,
I am one of the customer of ortel communication. Form past few weeks they are not providing service properly even after we are paying them in time. Most of the time they are not providing any channel at all and sometimes only 4 channels only comming. It's very frustrating because it is been continuously happening.

It would be great if someone respond to it quickly.

If you need any more detail please mail to bablu. Srk.[protected]@gmail.com

Thank you

Dear team,
I have a internet plan valid upto april and as per the plan currently the bill amount is -652 (Minus r. S. 652 for my ortel customer number[protected]. But most of the time my internet is not working. If i call to ortel customer care they ask me to come to office. Initially i already paid completely for the plan, it is valid till apr.

I called the customer care to book a new ortel connection & unfortunately that # took damn extra penny from my family. When i got to know i called that guy & said u have taken the wrong plan. It has been over 1 week by now and i have been constantly contacting the person, all i hear is excuses, unruly & unprofessional behaviour. Rubbish #. No need of your connection. I need each and every rupee back. I have the receipt.

It is to inform you that the payment for the month of feb/2018 against my plan is rs 564 but your collection agent taken from me rs 650/- & the receipt given on my name with different membership no i, e 1609948 instead of 0289999 on date 11.02.2018 through machine id no 4b16 and collection agent id b409 & name susant subudhi.
Pl inquire the matter the extra amount taken may be adjusted in my next month bill as advance.

D. N satapathy
Bhubaneswar
Customer id - 0289999

Every night at 7 pm The internet connection drops off, Even after many complaints the operator does absolutely nothing about it. The man comes in the morning when the internet is coming but even after repeated Complaints that it is the night when the Internet goes off, We have no response From them.
This the Crap Old Ortel Communication internet Connection which you Never want in your home ever.

I am writing this mail in complete distress with the service provided by ortel communication.
1. After applying and paying of amount on 2nd jan'18, i got the connection on 10th jan that is after lots false assurances and excuses.
2. Though more than 72hours passed my internet connection not working and since then i called up more than 100 times and all that in vain except some vague assurances that it will be done at earliest.
3. After writing to their appellate officer regarding this issue no resolution provided till now, rather they have harrassing me now more and misbehaving by their customer care executive.
Hence, i request you to please look into the matter and resolve it immediately.

Regards,

Smruti ranjan parija
Customer id: 1777302
Mob: [protected]

Ortel deserves -5 (Minus five) star rating. No customer care, so much arrogance. They close complaints without attending to them. They explain that the address is wrong. But every month their people knock your door to collect bills. For nine days i am not getting service against consumer no 01218422 and nobody cares.in a span of 48 hours i have lodged complaints 16 times but each and every one was closed. Nobody cares to contact me. Even mails to head, customer care, nodal authority & appellate authority are not taken care of. They are harassing the consumers. They are violating norms fixed by trai. There should be extensive campaign against the company and the odisha government should be requested by the consumers to suspend the services provided to them forthwith. This company should not be allowed to work in odisha. Moreover, the consumers should initiate case against the company in consumer court. It is learnt that the employees of the company are yet to get their salary for nine months. They have accumulated these arrears over a period of 2/3 years and this is a regular process in the company. If you skip salary distribution for some months on the plea of shortfall of revenue it accumulates to big amount in arrears over a period of time. Obviously some employees can not bear it and leave the company. Again new people are recruited and they go away after facing the same situation. Obviously the company availed of the service of these people without paying any cost. I provide a list of docket nos against my complaints.
8.1.2018 - 4.45 pm - 2253343
5.50 pm - 2253376
6.45 pm - 2253411
7.50 pm - 2253439
8.47 pm - 2253475
9.37 pm - 2253511

9.1.2018 10.39 am - 2253585
12.05 pm -2253640
1.15 pm - 2253682
2.47 pm - 2253743
4.03 pm - 2253776
7.05 pm - 2253881
8.24 pm - 2253940

10.1.2018 01.01 pm - 2254355
01.56 pm - 2254400
3.42 pm - 2254561
I got tired and stopped lodging complaints.

I am availing ortel communication provided internet pack of rs 699.00 per month with a view to use the internet service for online examination purpose of my children.

The network is not available since 14th december 9:30 pm and a complaint was registered (Complain for broad band service-2238683 and password-12158 (Customer id[protected] and a rigorous follow up was done from my end for online exam dated 11th dec.
But neither of the local authority and customer care looked up to the matter and the service is out of order till now.

Dear sir,

Despite of several follow ups and continuous calls nothing has been done yet. Thats why i am writing this mail to you. I left the organisation on 28th feb'2017 and was working on the capacity of manager operations (Kawardha), all the required documents post resignation was submitted to h r deptt. (Mr. Basanta pati) & also i have marked the copy of all the documents to mr. B n das (Gm operations - chhattisgarh). I fail to understand that its been more than 8 months i have left the organisation & till date my f& f is not settled. Please hlep me for the same to early release.

Details as follows...

My name: pramod kumar singh
Contact number: [protected], [protected]
Last designation: manager operations
Worked: 1st july'08 to 28th feb'2017
Company name: ortel communications ltd.
Office address
Branch office: rajnandgoan road, ram nagar, kawardha
State office: near bottle house, meera datar road, shankar nagar, raipur (C. G.)
Corporate/head office: plot no. C1, behind rmrc, b. D. A. Colony, chandrasekharpur, bhubaneswar, odisha 751016
Contact persons details
Raipur: mr. Baidynath das (Gm operations), m - [protected] email - baidynath. [protected]@ortelgroup.com
Bhubaneswar: mr. Bibhu rath (President, ceo), m - [protected] email - bibhu. [protected]@ortelgroup.com
Bhubaneswar: mr. Basanta pati (Hr department), m - [protected] email - basanta. [protected]@ortelgroup.com
Pending salary & expenses details
May'16,
Jun'16
July'16
Oct'16
Dec'16
Jan'17
Feb'17
Other expenses

Regards,
Pramod singh