[Resolved]  Kent RO — Poor Service

I purchased a RO from your dealer at Lucknow last year. For the last four days I am waiting for your technician to call on me and rectify the defect. One person came down and ckecked . He told that he will send another person. So far no one came to rectify the defect. It seems that your service centre here does not have spare parts. It is pitty that a service centre at state capital does not have parts. Can you please direct the concerned to attend the same immediately ?
=Dinkar Rao
former General Manager, Syndicate Bank
House No. 219, Sector 10, Indira Nagar, Lucknow

The service team of Kent RO is totally untrained and they don't have any commitments for their words just passing their time in the company and taking the wages for no work. Downfall of the company is started due to there poor after sales service.

I bought Kent RO 3days back.Still waiting for installation. Kent team giving different timings to come but no one is coming. Very poor service and false commitments. Already invested a lot money so can't help it out

respected sir/madam,
i purchased a kent mineral RO two months back from ORIENTAL AGENCIES, 258, N-2 Harjinder Nagar, kanpur. however, due to the carelessness of your mechanic who installed my kent, the machine felt down after 3 hours from installation and a huge damage was caused to my kitchen and my machine. I informed Mr. vivek gupta your sales manager ([protected]) but no attention has been paid to this. i have called him thousand's of time but he dont receives my call and till date he has not even given my invoice and my guarranty card . i then called your area manager Mr. prashant, he visited the site and said he will get the machine replaced but now even he is not getting it replaced. I therefore, request you to please look in this matter, else i will have to go to the consumer court.

Hi

I have purchased a kent ro water purifier early soon . from there dealer .i have facing problem with this product from first time.& now dealer is refusing to solve problem because of leaving the dealership of this product & no any company executive is willing to solve the problem. now i just want to tell all customers abt this poor service of kent ro product . so that nobody can face the same problem which i have faced.

THE MOST WORST PRODUCT FROM THIS COMPANY IS KENT RO WATER PURIFIER. HEMA MALINI KI AD SE SIRF PRODUCT NAHI BIKTA PRODUCT MEIN QUALITY HONI CHAYIHAE.

I purchase kent ro from Excellent Engineering, vadodara(gujarat).in Dec'2008.

After purchase they can't give any free service.At present they discontinue kent agency.

At present my machine is not running.Please sent Kent authorise engineer for proper service

i want to install ro at my home and i have requested for the demo . even i have called them twice .but no one has come to mr yet .and if asked, they tell that our demo person is busy in exibhition.. so i am thinkling of another company purifier ...

I purchased a Kent UV from your dealer at Lucknow last year. For the last six months I am waiting for your technician to provide annual service, which is required after completion of one year of this product. I called up dealer numbers but always get a promise. Since last 6 months we were using the water of this machine that is completed 1-year warranty. We don’t know whether the water is correctly purified or not because machine was not services since 1.5 year. It seems that your service centre here does not have time for those customers who had already purchased the product. Can you please direct the concerned to attend the same immediately?
=Farooq Ahmad
[protected]
House No. 37, Mewa Nursery Colony, Nishatganj, Lucknow

Kent RO dealer AquaAir is the worst service provider. At the time of purchase his marketing guy Mr. Shukla committed three free services including two filter change and one membrane change. But that was never fulfilled.

After a year the same person reach us with AMC contract and intentionally plays with settings of system and from last 15 days we're drinking water with high TDS (150+) and no one from Aqua Air is interested in getting the problem resolved, They just want money in advance for everything in CASH.

When i send my executive then the head/owner misbehaved with my executive.. His dealership should be revoked for misbheaving with customer. IF this the the policy of KENT then we shd not buy KENT RO or any other product of KENT.

Raj Gahlot
[protected]

I purchased a kent RO for my office about a month back. its absulely a pathetic product. And the behaviour and response of concerned authorities at ganganagar i.e Mr.Lalit Grover towards our complaints is even more pathetic.

I have KENT RO and have taken AMC last year. Since last 3-4 months regular problem is coming and each time have to register a complain. Each time a engineer comes and changes something and goes away. After some time again some other problem arises. Today also water purification has stopped and have to register a complain[protected]. After requesting to customer care, have received the no. of area manager( Mr. Sandeep Sharma-[protected]) but he did not picked the call after several calls. It seems that the KENT RO is using poor quality of materials for the repair which causes problem to customers . Request to look into the matter and stern action should be taken against the company as well as the person who is involved in using such defaulted material.


SAKET KUMAR

SECTOR-82
NOIDA
[protected]

Based on a compliant lodged on 27th May'14 for overflow issue, one technician came from alex home Appliance last to last week and suggested to change one valve to get the issue rectified.
But after replacing the valve, overflow issue still persist. PFA the bill for changing the required valve in water purifier system
When I talked to Mr. Ali from Alex home appliances yesterday over phone, he is refused to do any help and moreover saying I need to replace
some more parts on chargeable basis without analyzing the issue by sending technician.
This is really troublesome for me on purchasing water purifier system from a renowned company like you. Request you to look into this issue and give
me a proper resolution to this.

Dear Sir
I am a customer of your brand Kent Ro since 2011. After install it we are satisfied but some days later it create problem for us. We called an Ro expert from where we purchased it. He made it again working but soon it again got a problem we again called an expert.they always came and demand a big amount for removing the fault. We spend a huge amount on it but we get no satisfaction. There always occurs a new problem within 15-20 days. Expert never remove the fault but always take money. He always remove a part from it and says now it will work properly but it again gets a problem. Sir we all are really facing a big problem regarding the service of your brabrand. I am sending the address fr where we purchased it. H. No. 101, yog Nagar, 12 quater road, Hisar(125001) Haryana. Please take an immediate n necessary step as soon as possible.
Yours
Naveen

I do hereby inform you that my Ro machine which sl no KR[protected] and model no 1041 grand+ is disturbing from 3-4 months after its completion of warantee period.I have changed all of its spare parts as per requirements but it is not working properly.Even from 6 days it became dead and I am contacting for servicing to pramit Enterprise, Mr. promodh Bag mob no [protected]/[protected] many times from 5 days but they can not attain my request properly .So I am not satisfy your setvice and I am complaining as well as requesting to serve me a frequent and better service.

Dear Sir
After registering Complaint on phone on 8th Today i.e.[protected] a technician
came. His employee code is 4626
He simply changed membrane and two filter candles and charged Rs3600/-
He did not wait to check the TDS of water and left.
My machine is not working as soon he left. I called him as well as customer care.
From customer care I got number of Mr Katara-[protected]. Mr Katara assured me that he will send someone to check but after one hour he didn't picked up his phone himself. Someone picked his phone and told they are unable to look into the matter right now.
I am very much upset with this kind of assistance from Kent.
I purchased my Kent R O from Kathmandu as I was posted there in Indian embassy in Kathmandu. There service of KENT was very prompt and supportive.
Now I feel I have to change my machine to new one from other company.
I HAVE CALL DETAILS, WHEN I CALLED AND TALKED TO CUSTOMER CARE OF KENT AND AS WELL AS MR KATARA IN VASANT KUNJ AREA IN NEW DELHI
Manish

Totally Poor service and misbehaviour with the coustmor and bad Quality of Product.
My friend give me gift of that Kent Ro
Its a Canteen Purchase Product. on First May
First after open it find over flow Water pointer breakage.
Second Till time its not registered in your record and third a Request of PRE Filter Instalatation.
After Continue 6 days request registred till now not complete and now getting a call your product is not registered thats why, I pay to him visit charge and he refuse to accept Company Warrenty CaRD.

THANKS FOR GIVING ME YOUR BEST SERVICES NOW THINK TO TALK WITH YOU VIA CONSUMER COURT BECAUSE I AM TOTALLY HELP LESS NOW.

Mr Sharad is the Instalatation Engineer contact no. [protected]
Mr Preetam is The Pre filter service attentent today recived call after a long time waiting. contact number is [protected]


Service Booking REference Number is at[protected] Ref No. [protected]

Two Numbers are my registered numbers [protected] and [protected]

System Serial Number Is KR[protected]


SUSHIL KUMAR JAIN
[protected]

We have been using Kent Grand for the last two years and are happy with its performance. But the service provided by your dealer in Thrissur(Kerala) is not satisfactory. We had registered a complaint with them on 1st of July but no one has attended to it. The filter got blocked and the system is not working..We have great difficulty for drinking water .Kindly look into the matter and do the necessary.

according to service

i purchased kent ro water purifier two years back. now the taste of water is not good. so i requested for service. already i was complaint two times but no response

KENT RO PURIFIER NOT WORK PROPERLY.

KENT RO PURIFIER NOT WORK PROPERLY.