[Resolved] Oxigen Recharge — Regarding mobile bill payment | |||
Dear sir/madam This is VINAY KUMAR H M from bangalore, electronicity post. I have made my mobile bill payment on 21.04.2016 for the mobile number [protected] and also my wife mobile number [protected] the sum amount of rs. 3984.00 and 571.00. Till today according to vodafone care the payment made is not credited to their account. I kindly request you to give me the clarification why the payment has not been credited till date. And i also request you to refund the amount if you cannot credit to their account. Due to this issue they have disconnected my out going calls and and my wives both incoming and outgoing calls they have disconnected which is resulting in communication gap between boh o[censored]s. I have brought this issue to vodafone customer care also...but they informed me to speak to you peoples...i tried calling your helpline number and there was no response from the other side. I will be waiting for you call till today evening 5.00 pm and after that i am going to raise a complaint to the concerned consumer court because i am help less now... Kindly do the needful at the earliest Regards with Thanks Vinay Kumar H M. Was this information helpful? | |||
Jun 15, 2016 Complaint marked as Resolved They have mailed me and also they have returned my total amount to my transacation number. Thank full to Consumer complaint department for their efforts in making return my money.. Oxigen Services India customer support has been notified about the posted complaint. Verified Support May 12, 2016 Oxigen Services India Customer Care's response Dear Mr Kumar, Greetings from Oxigen and we thank you for using our services! We have shared your issue with the concern team and started working on it immediately. Regards: Feedback Team. Verified Support May 12, 2016 Oxigen Services India Customer Care's response Hi Vinay, We sincerely apologize for the inconvenience caused to you. We will ensure that your issue is resolved at the earliest. Please provide us your registered mobile number with Oxigen Wallet and transaction number at [protected]@oxigenwallet.com. We are eagerly awaiting your reply. If you have any further concern, please let us know. Sincerely, Oxigen Wallet Verified Support May 31, 2016 Oxigen Services India Customer Care's response Hi Siva, Thank you for writing to us. We apologize for the inconvenience caused to you. In such cases amount is reversed to the source account within 7 working days. Please be rest assured. Please let us know, if you have any further concern. Thanks, Oxigen Wallet | |||
 10 Comments | |||
Comments
Before also i have made payment through this site but there was no problem before.. i kindly request you to give me justice...for what payment i have made.
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