Oxigen Services India Complaints & Reviews

Hi,


I was doing online shopping on (shopcartz.com) while shopping INR 1000 was deducted through oxygen wallet on 19-Feb-2016 from my Axis bank account ([protected]) but shopping was decline.
Transaction number is:[protected]
Axis reference no.:[protected]
cost of item shown at website was INR 1 but deduction was INR 1000
please kindly help me to resolve it

Hi Ankur,
This is with regards to a recharge attempt done on 17th March for Rs.250 thru Oxigen Wallet. This was the 1st & last time time i was using your freaking service. The transaction had failed and i had recieved a message stating 'UH-OH Your transaction failed due to an unknown error. We're a little embarrassed:(Request you to try again in sometime. Thank you! We love your patience." As i saw this message i recharged thru Paytm for Rs.250 as i wanted a recharge immediately. I also expected the failed transaction amount to be transferred to my credit card account or oxigen wallet. After 2 hours the failed amount of Rs.250 got added to my vodafone account instead of my CC account or oxigen wallet. Therefore i ended up with a double recharge.
I have escalated this issue multiple times, but i am yet to get a resolution. My tickets 182186, 55106, 55785 were all closed with incorrect resolution. I have recieved calls from senior CSO's even after stating that i wanted to speak to a nodal, apelatte or a grievance officer. All these people who i spoke to have agreed that an issue was from your end. I have been communicated stating that there are many technical issues in Oxigen. Also they have been communicating that they were grievance officers. I was assured that my issue would be resolved with an ultimate resolution by Himanshu, Yooresh, but this is a dream. Inspite of telling repeatedly that i would go social/would lodge a complaint thru consumer court, my complaint was not taken seriously.
A call was made by an associate named Shilpa, who was a grievance officer didnt know basic skills of call handling. She was interupting me throughout the call. She was arguing as well and was fine with me going to consumer court. I am not expecting a positive resolution as promissed. I dont think you have the right of doing business in India.

Stop cheating people. Go away!!!

Sir/madam, it is to my utmost discomfort that on dt/02/04/2016 i used sbi internet banking to recharge my mobile no.[protected] at 6.30pm, but till now neither refund nor recharge has been done by oxigen services.My ac with sbi was debited with rs.124/further i may mention that the txn.No.Of the said debit is ih61334010.Kindly look into the matter at your end and help me to get my refund at earliest. Thanks

I used the facility of topup recharge provided by sbi internet users for recharge of my mobile [protected] with rs/124/ on dt 02.2.2016 at 6.30pm but the credit to my mobilr was not done till now.kindly look into the matter at your end and help me to get refund accordingly. thanks.

On 30th march 2016, i used oxipay service to pay for my tatasky tv. The transaction reference number for the payment made is oxisbi[protected]gobsuhbho it has been nearly a week but my tatasky account is not yet activated. None of the customer care numbers of oxigen services seem to be working. Please help.

I have to pay my airtel bill on number[protected] and dated 08/03/2016 12:13:4 by oxigen, retailer store name is the mobile store kamla nehru marg chowk lucknow 226003 (U.P), but i have got mail by airtel again and again your bill not pay and i am going retailer store again and again but hi's saying your your bill will also pad.Today is 31/03/2016 and i was paid 08/03/2016.Please help us .We are attaching the receipt bill copy please find the attachment.
Bill holder mrs sapna upadhyaya
[protected],[protected]

I have recharged my bsnl mobile number [protected], through sbi netbankilg amount of rs 135/-. I got a successful recharge message from sbi and also amount was deducted from my account but the amount is not credited in my mobile. Kindly do refund or recharge to my number
My transaction reference number is
[protected] & transation id no.Oxisbi15371434.

Not for recharge please back my money
Transaction ref. No. Ig0bqycys0 for rs.75 on 17-mar-16
Time 06:58
My name - haresh singh
A/c - [protected]
Ifsc : sbin0006509

Dear sir

ye maine richarj kiya jiska bank account se paisa bhi kat chuka hai aur mobile me bhi nahi aaya is paise ko vapas karne ki krpa kare
iski mail ki copy attached hai
On Sun, Mar 13, 2016 at 6:51 PM, Oxigen wrote:

Payment Status Completed successfully.
Transaction Status Transaction failed. OxiTransID -[protected]
Reference Number [protected]
Transaction ID OXISBI15348415
Service ETOP*BSNL*UPW, [protected]
Bank Transaction ID IG0BQLYAZ1
Transaction Time 3/13/2016 6:51:49 PM
Recharge Amount 150

Dear sir

I have taken your mobile recharge machine by Aslam about 3 month back, my ro id is [protected], and Aslam has given me all false information 3 month passed i am not able to recharge airtel product, when i spoke to customer care they told me that your id is registered in different name, in short he has given me a second hand machine which is registered in bokaro which is 200 km away from my place now i am not able to recharge my machine secondly when i asked about me activation of airtel product after 3 months they told me to follow some steps in that i need to mail zm praveen kumar, joyti sharma and customer care an i followed that but my problem is not resolved.

being such a big company i dont think this is the way to behave with the customer i request you to take serious action against you employee or i have to go to consumer court.

Reg Jai

I am a new user..I had seen the offer for new user i.e Rs 50 cashback. But.But 24 hr is passed still my wallet reflecting Rs 0.I had made a recharge of RS 200.So, help me to get cash back..

I am waiting for your update..

I have recharged with Rs. 125 on dated 03.03.16 through Oxigen SBI Mobile but till date the said recharge has not been done. My Mobile No. [protected].

I have recharged Internet pack of rs 198/- for bsnl mobile no [protected], amount was deducted from my account, but recharge benefit was not received. Transaction Id wasOXISBI14263264IG0BNBOAR1.
Kindly resolve my problem at the earliest.

Dear sir /Mam

aapne jo payment rs 684 mere accounts se kate hai wo galati kate hai..kyoki maine apne debit card se koi online shopping ya ticket book karayi nahi hai.kripa karake muje batayenge ki kis baat ke aapne paise kate hai?but i remamber maine koi shopping ya ticket book karaya nahi hai.so please back may money. other than mai FIR karvaungi aapki against.

thanks,
regards Usha acharya
Mo no [protected]

I recharged with ₹68/- of bsnl but payment deducted and not received balance. Now customer care says that 7 working days is required for refund. Don't use this app. Total waste of money and time.

Sir as I added a amount of rs 500 to my oxigen wallet account from my bank account the money was debited from my bank account but still not yet credited to wallet. I have been calling your customer care from past 4 -5 days but still there is no response froyour side I think k you people have cheated me its really bad I am feedup I am any more not using your services thanks a lot for your cheating services stop doing these kind of fraud service and cheating innocent people s like me.

Hello Sir,

I have recharged my BSNL (Internet Plan Rs 444) through Oxygen Service on 04/02/201. I didnt get the net package from Bsnl and the amount has been deducted from my Account .
Details below
Ox/transaction id-[protected]
Reference number[protected]
Transaction Id - OXISBI13661676

An early action in this regard would be highly appreciated and do the needful to get back my money.

Thanks & Regards
Nikesh

Someone hacked my Oxigenwallet account and did a transaction for Rs.532. PayUPG transaction ID : [protected] on 8th Jan 2016. I called oxigenwallet to cancel the transaction. They not even have details about this payment. So beware of www.oxigenwallet.com.

Dear sir/madam today I recharge rs 37.00 from sbi account no [protected] for bsnl mobile no [protected], amount deducted from my account but recharge not done vide transaction ref no IG0BGXWRS4 for rs 37 on 9th Jan 2016 17:03

Dear sir/madam, My old laptop distory I have purchased new laptop so My CSP code 10375940 not working. This error shown "Device Initialization failed" please resolve myn problem urgently basis. Aman Kumar 10375940 [protected], [protected]