Oxigen Services India Complaints & Reviews

Yesterday14/2/17 I received a call name Vaibhav no is [protected] at 2.54 pm stating that calling from SBI credit card for upgrading for my credit card limit and redeem my reward points. Asking OTP to upgrade my card, but they used my otp and did online transactions an amount of Rs.4000/- at www.oxigenwallet.com These are all fraud transactions cheating me through phone. Please stop this transactions immediately, please kindly co operate with us. And try to give reversal in my account as soon as possible.
I already called to Sbi customer care and made request to block my credit card.

I have done a transaction of rs 2000 on fx mart using oxigen virtual visa card but my transaction was failed and when i call oxigen care they saiD money will be refunded on 31 day of transaction but after 31 day i didnot got my refund and when i am calling customer care they always said compalint has been forwarded please wait and sometimes ask give a mail confirmation from fx mart that transaction has failed and sometimes said that please wait while bank will forward us the statement i am very fed up of these things pleases refund my amount
my registered mobile no. is [protected]
name avhi
d.o.b 02/01/1997
email id is [protected]@gmail.com

I was trying to place the load money in oxigen visa prepaid card, the money was not load but still the amount got debited from my account.please do help to resolve this issue, i have tried calling the customer care number, but never the call has been picked up.
the amount is neitrher reflected in the RBL available funds as per following attached screenshot. i have sent many mail to you but getting responses from you please give me refund my amount 2000 rs otherwise i will go to consumer care.

please do help to resolve this issue.
my transection fail id :-[protected], give me refund.

I had 2 transaction on 19 december which were failed. The money from my wallet was deducted but was not transferred to the destination account. I tried a lot of time to contact but there was no response. Please sort out my problem..
Payment To -[protected]
[protected] (transaction id)

Payment To -[protected](transaction id)
[protected]

I have transaction through paytm of 500 hundred rupees but transaction failed money deducted from OXIGEN prepaid visa card on 4th January at 8.10 pm. Refund not added in my OXIGEN wallet yet. I contacted with Customer Care but they not responding.its along time. Please refund my account quickly.10 days gone but refund not added in my rbl fund. They are cheating with and fraud company because they not given my refund till date.i am confused what I do now. I will case him in consumer court.

Sir iam not get recharge of Rupees 114 to my ([protected] docomo number) mobile number & also iam not get my money back to my account also,
Simply they deduct my money without any recharge, so please give clarification about this, i'am really not satisfied with this, becouse they did not send any information about money deduction except they said that "transaction service not supported" please give a message that when it support & when my money get back.

Dear Sir/ Mam,
I wanted to create a virtual visa 5days back, 2000 rupees deducted but virtual visa not generated but the money never reached and neither did they refund it back and seems they dont even want to.. Have written emails to them but they dont respond, neither do they reply on twitter, their CS telephone number keeps you on hold for hours but no one comes on the line ever.. I am not the only one, everyone who has used their app gives negative reviews on Google Play store but they dont respond to anyone and they purposely cheat customers so as to keep their money.. They have not received a single positive or neutral review.. Also they keep call on hold for hours to make commission from Tel operators but no one comes on the line because they dont have a call centre to address to complaints..It seems they are running this fraud business since long but are still continously cheating customers..My complaint ticket id is 415393 which generated on their app but no one responds... email id - [protected]@gmail.com
Pls help..
Thanks & Regards

Respected Sir,

I have recharged Airtel Mobile No [protected] (My relative) with Rs. 195 & Rs. 198 erroneously mentioned in vadafone and Aircel from my SBI internet banking account through oxi services on 25.12.2016 the problem is the amount of Rs. 195 & 197 has been deducted from my account but I have not received the recharged amount to my SBI Account.

Please refund my amount. The details of the transactions is


Transaction id- oxisbi24176521igaamnapc4 for Rs. 195/-
oxisbi24176699igaamncpo6 for Rs. 198/-

Please kindly refund my amount

Name-R. Kumaravel
Account number-[protected], Mobile No. [protected]

Dear Sir/ Mam,
Had made a bank transfer of Rs 1600 from Oxigen wallet on 24th December.. They charged 1600 plus transfer fees of Rs. 48..The transaction failed but they are not returning the money.. A friend needed that money in emergency two days back but the money never reached and neither did they refund it back and seems they dont even want to.. Have written emails to them but they dont respond, neither do they reply on twitter, their CS telephone number keeps you on hold for hours but no one comes on the line ever.. I am not the only one, everyone who has used their app gives negative reviews on Google Play store but they dont respond to anyone and they purposely cheat customers so as to keep their money.. They have not received a single positive or neutral review.. Also they keep call on hold for hours to make commission from Tel operators but no one comes on the line because they dont have a call centre to address to complaints..It seems they are running this fraud business since long but are still continously cheating customers..My complaint ticket id is 413121 which generated on their app but no one responds... email id - [protected]@hotmail.com
Pls help..
Thanks & Regards

On 22/12/2016 i have added rupees 500 to my wallet with transaction id[protected] which was successful after a while i tried to transfer rupees 489.00/- with 3% surcharge to my a/c but due to some reason it shown as transaction failure with the transaction id[protected] now i din't got money back in my wallet neither my transaction got successful, i have also mailed to complain to oxigen wallet with ticket id no. 408656, the mailed me back that i could to reach on their customer care number or mail us but neither they are replying my mail nor answering the calls.
Please help me out get my money back.

Today in morning I got message of extra 10% cashback on adding money in oxigen wallet. Then I tried to add a amount of Rs.500 to oxigen wallet and applied promocode. Given my card details and finally submitted my OTP. Got SMS from bank that you made a payment of Rs.500 to oxigen.com something like that but its hard to believe that my wallet still showing zero balance.
I tried to contact them telephonically but no one is picking call and mailed them about this what they have done is only given me ticket number of complaint no further step is taken.
Please give me my money back as I am a student and have to rely on parents for everything.
My email is [protected]@gmail.com

I transfer money from my oxigen wallet to bank account. It show transaction failure but money is detected from my oxigen wallet. I try mony time to call oxigen wallet custmer care but not able to contact. I transfer money rs400 +rs12 (Surcharge @ of 3%) on 11/12/2016 showing transaction failed (Tarnsaction id[protected]) on bank of sbi account but money is detected from my oxigen wallet account and not transfer to bank account niether refund. Please solve this problem

Payment Status Completed successfully.
Transaction Status
Incorrect Voucher
Denomination! OxiTransID[protected]
Transaction Details
Reference Number
[protected]
(Please note this for future
communication**)
Transaction ID OXISBI24145699
Service ETOP*SUNTV, [protected]
Bank Transaction ID IGAAMAZXL7
Transaction Time 12/22/2016 11:06:29 AM
Recharge Amount Rs.200
From: Y.L.N.Prasad,
[protected]

On 22 december 2016, around 11:30 a. M i received a call from an unknown number asking regarding my card details and otp. Since the person imposed to be from the sbi bank in which i hold my account i shared the otp. Rs, 4000 were immediately debited from my account to payu oxigenwallet gurgaon. On contacting payu they further reverted immediately with the details of the transaction made to you. I have attached the details of the transaction made from my account as well as the details provided to me by payu tracing the transaction to you.
I demand a full refund of the money as well as the details of the person on whose behalf the complaint was made for me to proceed with a legal action against him.
I expect an avid and immediate response since the transition was made by fraudster or someone imposing to be me. As far as the details regarding the transaction are left, all are provided for your reference.

Dear sir,
the last time i'm take to a transaction in oxigen wallet. Txn. ID[protected]. but my transaction is failld..my wallet balance is redeem. why???
i concer with customer care there no provide me proper information and my call is drop whitout any resion...
so i think please block my account other than deactive oxigen wallet.refund my balance in my bank account...
if you concern than my alternate no. [protected]

I have loaded 2000 from my bank at 8.12.2016 still my money is not loaded in wallet or refunded back to my bank.i got message that your money will refund in 48hrs but still no refund.customer services are not attening call...Refund my money as i really dislike their services.very poor services from oxigenwallet.i did not got any update about this big scam website...

I didn't received my payment of Rs. 950 made to me on 13 december yet by mobile no. [protected]. Transaction No.[protected] .
I have written many emails, call on oxigen wallet customer care but no call pickup yet and no reply on email yet. The transaction is pending in notifications of app.
I have also attached pics of transaction history of sender and my mobile and a pic showing transaction pending in notification on app.
Please solve this.
And tell this company to at least attend customer call and mails.
Thank You.

5 Days back i try to load 4k into oxigent wallet.Money got deducted bt not loaded.Oxigen SMS said it ll b resolved in 48 hour.nw 5 days..i need this 4000 for medical expense...i call hundered time on CC, paid call charges...i send mails...i raised ticket .No Response no update.wt i do let me knw?...such a pathetic customer service ...i need my 4000 in may wallet asap...m making paid calls to ur customer care no response wts wrong do u hv any shame?...hw i ll pay medical expenses who is responsible?
Tickt No:394532, Transid[protected]..Amt 4000

Hi team,

This is to inform you that my transaction of 272 rupees failed and is debited from my wallet while doing the mobile postpaid payment. I request you to reverse the amount in my wallet as soon as possible its already 2 days since i tried calling customer care number numerous times but it is not getting connected i have replied to thier mail id still there is no reply.

Thanks
Sufiyan

Not professional approach. Your customer care number also not picking up my call.
I transferred rs.300 11 dec 2016 through hdfc net banking vide transaction id:[protected] also payment deducted from hdfc bank but amount not add to oxygen wallet. Hdfc payment id is : - [protected]

Kindly check this issue at very urgent.

Regards
Amit