Oxigen Services India Complaints & Reviews

Respected Sir,
I have done transactions through online sbi anywhere app about mobile recharge ([protected]-Airtel Assam) of amount 448/- on 1st april of 2018. The amount was deducted from my bank account to oxigen services having a/c no. [protected] but recharge was not successful till now. Txn Id UH39523954 with reference id[protected]. Therefore i request you solved the issue credit the same amount to my same bank account from which the transactions was done before.
Thaking You
With regards
Bijoy Kr Haloi

Dear sir
This is to inform you that
महोदय मैंने oxigenbc.org से ग्राहक सेवा केंद्र (Csp) के लिए ऑनलाइन आवेदन किया था, तत्पश्चात मेरी बात फोन द्वारा oxigenbc.org के एडवाइज़र साहब से हुई, उन्होंने मुझे ओर्गनइजेशन के बारे में बताया
और मेरा आधार कार्ड दो पोसपोर्ट साइज फोटो मागा और मेरा omt id बनाया, id बनाने के बाद हमसे रेजिस्टशन के रूप में 15600 की धनराशि की मांग की और मुझे एक खाता संख्या [protected] bank name state bank of india दिया जो की madhav bediya के नाम से है, मैंने उनके द्वारा दिए गए कहते में 15600 जमा करा दिया । उसके बाद अडवाइज़र साहब ने मुझसे फोन करके करेंट खाता { o. D.} खोलने के लिए मुझसे 60000 रूपए की धनराशि की मांग की, और मुझे एक खाता संख्या [protected] bank name state bank of india दिया जो की sushil chandra के नाम से जारी है मैंने पुनः 60000 की धनराशि भेजी फिर मुजसे सॉफ्टवेर की फीस के लिए 25200 हजार मांगे जो की मेने पुन्हे जमा इस खाता [protected] bank name state bank of india दिया जो की sushil chandra के नाम से जारी है मैंने
शुल्क उनके द्वारा दिया गए खाता संख्या में अपने खाते से जमा करा दिया, उसके बाद मैंने प्रोसेस को आगे बढ़ाने को कहा तो उन्होंने पुनः मुझसे एग्रीमेंट के रूप में 40000 रूपए की मांग की, और मुझे पुनः एक खाता संख्या [protected] bank name state bank of india दिए जो की sushil channdra के नाम से जारी है जब मैंने उनके द्वारा दिए गए खाते में 8050 रूपए की धनराशि जमा करके उनसे प्रोसेस को आगे बढ़ाने को कहा तो उन्होंने पुनः मुझसे 16000 की धनराशि एग्रीमेंट के रूप में माँगा जब मैंने देने मना किया तो उन्होंने मेरी कुल जमा राशि को वापस करने
के लिए 30000 रुपए की मांग प्रोसेसिंग फीस के रूप में की । फिर उसके बाद उनके सभी मोबाइल नंबर बंद आने लगे
अतः महोदय आप से विनम्र निवेदन है की कंपनी की जाँच अपने स्तर से करे और मेरी कुल जमा धनराशि वापस कराने की कृपा करे ।

Hello sir,

I complained about fraud transaction by unknown through my father's sbi debit card in oxigen care.

I already log complaint against fraud transaction in police and sbi bank. I provided copy of sbi transaction dispute form to oxigen, however there is no action from oxigen to cancel the fraud transaction.

I requested oxigen wallet to cancel all order and below transactions done using sbi debit card 5596 0100 xxxx 9214 on[protected].

Transaction details :
1) amount : 4000 rs
Time : 20:03:18 on 20th march 2018
Tax txn# 095643

2) amount : 4000 rs
Tax txn # 392835
Time : 20:03:18 on 20th march 2018

I provided sbi transaction dispute form and sbi passbook details for fraud transactions in complain to oxigen care. There is not action from oxigen services india on my request.

Kindly cancel the transactions and refund amount.

My father received a phone call on his mobile no: from some unknown person pretending himself to be a sbi bank employee. He asked my father to share the details of the message received on his mobile (To activate the card) to which my father responded positively. Through this information this person made 2 different transactions totalling to an amount of inr 7, 800/-. Details of the transactions along with the bank statement is as detailed below.

I have loaded 8000 rupees in my wallet and try to bank transfer the same,
pop up came error message like "asa license key expired"

I have contacted customer care regarding the same he asked me to wait for day or two, now it is almost 15 days same issue persist.

When i tried to contact customer care again repeating the same dialogue again.

When will issue get resolved ?

Give Proper update

Dear customer,

Warm greetings of the day!

This is with reference to your e-mail regarding your concern related to refund for wallet no. [protected].

I would like to inform you that i’ve requested a refund of ₹ 1000 against the transaction #web970073 on[protected].

You can use the bank ref. Number 5212626760846808304081 to check the status of your refund with your bank.

I hope this helps. We look forward to seeing you again soon.

Please note your ticket number is 871423. Should there be any concern, please follow up with us by replying to the email (Without changing the subject line) and quote your ticket number.

Regards,
Virendar
Oxigen wallet

I loaded 4000 rupees in my wallet and try to bank transfer the same, pop up came and asked me to do kyc before money transfer. I was trying to do ekyc but i am getting error message as "asa license key expired" contacted customer care regarding the same he asked me to wait for day or two, now it is almost 15 days same issue persist. When i tried to contact customer care again repeating the same dialogue again.

Sir this policy is all raddy paid but premium not diposit
Dhfl policy - n[protected]
Date[protected]
Micro atm - transaction - n0 -[protected]
Transaction - amount - 7411.41 rupay
Policy holder name santosh kumar
Ro id [protected]
Ro name santosh kumar
Vill post nahil teh powayan distt shahjahanpur
Email - santosh. [protected]@gmail.com

On[protected], at about 5 pm, i received a call from mob. No.[protected]
Stating that i am speaking from sbi and that i have some reward points to my credit and that they are crediting my sbi credit card with the above amount and asked for the card details. I had a doubt that it is fraud. But they spoke in such a way that they made me believe that they are from sbi. Then they told me that they are sending me a otp to my registered mobile no. And to which i was forced to tell them the otp no. This phone i got from mobile no.[protected] as the previous line got disconnected. Immediately after this i got a call in my regd. Mobile no. From sbi stating that this is fraud and that you are blocking my credit card and sending me a fresh card to which i have already got it 2 days back. I[censored] can stop the payment of rs.4040/- i shall be grateful. The otp is 510832.
S jagdish

Yesterday I Recharge IN MY AIRTEL NUMBER [protected] WITH RS 199 FROM SBI OXIMALL WEBSITE FIRST TIME Through ONLINE SBI MY Personal account. MY Balance IS DEDUCTED FROM MY ACCOUNT BUT RECHARGE IS NOT DONE. I DIDNT GET ANY SMS RECHARGE ON MY NUMBER. I CONTACT TO STATE BANK OF INDIA THAT I DID RECHARGE from THIRD PARTY Website NAME CALLED SBI OXIGEN. MY BALANCE IS DEDUCTED FROM MY ACCOUNT AND RECHARGE IS NOT RECEIVED UNTIL NOW. SO THEY Tell me TO CONTACT IN SBI OXIGEN COMPANY. IF THEY DIDNT got any info then contact us . SO PLEASE I REQUEST YOU to look into MY MATTER. I HAVE MAILED MY SCREENSHOT OF TRANSACTION ID to oxigen services also . but didnt got any response

TRANSACTION DONE ON 21ST FEB
OPERATOR : AIRTEL
MOBILE NUM : [protected]
REFERENCE NUM : OXISBI26617960IGACYSUTZ3

Dear sir, सर मैं पिछले 4 महीने से काफी परेशान हूँ मैंने अपनी shop के लिए oxigen wallet की 4 महीने पहेले machine ली थी जब से मैंने machine ली है तब से आज तक मैं इसको use नहीं कर पा रहा हूँ क्योकि इसमें djb और bses की सर्विस ही नहीं आ रही है इसके regarding मैंने कई बार फ़ोन पर complaint और mail लिख चुका हूँ लेकिन आज तक मेरी सर्विस activate नहीं हुई है पिछले 4 महीने में मुझे इनकी वजह से कम से कम 50, 000 रूपये का नुकसान हो चुका है तथा 12000 रुपये की machine ली है अब मुझे इनकी सर्विस और machine नहीं चाहिए तथा मुझे machine की कीमत 12000 रूपए के और 50, 000 रूपये के नुकसान के साथ हर्जाना दिलाया जाये मैं आपको mail की copy भेज रहा हूँ.
Regards
Raju atal

Shop name - saksham jan seva kendra
Ro code (Customer id) – [protected]
Tid – [protected]
Mobile no. - [protected]
Raju atal
To:
Lakhvinder prasad,
Customercare,
Rohit kataria
Cc:
Himanshu kardam

10 feb at 4:57 pm

Dear sir,

सर मेरी सर्विस अभी चालू नहीं हुई है मैं bbps मैं जाने के लिए 2 step follow कर रहा हूँ l

1. Transaction - bbps - water or electricity

2. Transaction - bill payment - water or elecricity

अगर मेरे ये दोनों step गलत है तो आप मुझे step by step बताइये की मुझे केसे use करना हैl

मैंने आपको विडियो का लिंक भी भेजा था जिस तरह से मैं machine को use कर रहा हूँ l

Please कल किसी को भी मेरी shop पर भेज दीजिये ताकि वो मुझे चेक करा सके तथा machine का demo भी दे सके l

On saturday, 10 february, 2018, 3:45:37 pm ist, rohit kataria wrote:

Dear sir,

Please go to bbps section after login into terminal & then try to use the services from there.

All these services like delhi jal board & bses rajdhani are present there.

Please let me know in case still any issue is coming.

@customercare : team, please call the retailer for training purposes & let me know the feedbacks.

Regards,

Rohit kataria

From: raju atal [mailto:raju. [protected]@yahoo.in]
Sent: 10 february 2018 15:28
To: lakhvinder prasad ; rohit kataria
Subject: re: re: re: re: re: re: for bses and djb service activate

Dear sir,

सर मैं आपको एक link भेज रहा हूँ आप इस link पर click करके देख सकते हो की मेरी दोनों service activate हुई है या नहीं l ये मैंने machine का live विडियो बनाया है l आप इस विडियो को निचे दिए link से देख सकते हो l आप किसी technician या जिससे (Kasif khan - [protected], [protected]) मैंने ये machin ली है किसी एक को मेरी shop पर भेज दीजिये.

सर मैं कल तक wait करूँगा l उसके बाद मै monday को consumer court मे केस डाल दूंगा l

https://photos.app.goo.gl/9anHgwlEU40FQ3h82

On saturday, 10 february, 2018, 11:00:00 am ist, rohit kataria wrote:

Dear sir,

Bbps services are already activated on this ro id : [protected]; please share the error or screen shot of error which is coming while doing the transactions to check it & resolve it on priority.

Regards,

Rohit kataria

From: raju atal [mailto:raju. [protected]@yahoo.in]
Sent: 09 february 2018 21:00
To: rohit kataria ; lakhvinder prasad
Subject: fw: re: re: re: re: for bses and djb service activate

— forwarded message —

From: raju atal

To: raju atal ; lakhvinder. [protected]@myoxigen.com

Sent: friday, 9 february, 2018, 8:59:33 pm ist

Subject: re: re: re: re: for bses and djb service activate

On friday, 9 february, 2018, 8:48:16 pm ist, raju atal wrote:

Dear sir,

सर अभी तक मेरी सर्विस start नहीं हुई है मैं पिछले 4 महीने से परेशान हूँ. मेरी अभी तक problem solve नहीं हुई है l मैंने mail के अलावा gurgaon ऑफिस में भी 2-3 बार जा चुका हूँ l

ये मेरी last mail है अब भी अगर मेरी समस्या हल नहीं हुई तो मै इसके बाद कोई mail नहीं लिखूंगा और न ही किसी से contact करूँगा l

इसके बाद मैं सीधा consumer court में केस करूँगा l

Regards

Raju atal

On friday, 19 january, 2018, 2:41:39 pm ist, raju atal wrote:

Dear sir,

सर मेरी problem अभी भी solve नहीं हुई है और मैने[protected] पर भी फोन किया लेकिन मेरी वहाँ से भी problem solve नहीं हुई. उन्होंने भी मुझे आप ही को mail लिखने को कहा की उनसे bses और djb की service activate करवाओ.

मैं आपको मशीन की video भेज रहा हूँ आप खुद देख सकते हो की मशीन में bses और djb के option आ रहे या नहीं.

Please मेरी help कीजिये और मशीन में जो भी कमी है उसको जल्द से जल्द ठीक कराइए.

Please check link for video.

https://photos.app.goo.gl/vyyHZo101xZokVV73

On friday 19 january 2018, 10:27:49 am ist, tech support wrote:

Dear sir,

Greetings from oxigen and we regret for the inconvenience caused to you.

Please share error screen shot so that we can check and resolve the issue.

For any assistance or clarifications, please do call us at[protected]:30 am to 7:00pm) or write to us at tech. [protected]@myoxigen.com

Thanks & regards

Mukesh bakoru (Technical support)

Cid:image002. [protected]@01cff74e. Bf255b80

Oxigen services india private limited, an iso 9001:2008 certified company

From: lakhvinder prasad
Sent: friday, january 19, 2018 10:00 am
To: tech support ; raju atal
Cc: provisioningcell ; rohit kataria
Subject: re: re: re: for bses and djb service activate

Dear team,

Please resolve as per trail mail bses pkg. Already subscribed.

Aside sir-please fill the bbps format (Djb service activate) mark to mail rohit. [protected]@myoxigen.com for bbps service.

Thanks & regards

Lakhvinder prasad

Sr. Executive (Provisioningcell)

Cid:image002. [protected]@01cff74e. Bf255b80

Oxigen services india private limited, an iso 9001:2008 certified company; www.myoxigen.com; www.oxigenwallet.com

94, sector 32, institutional area, gurgaon, haryana, india

From: raju atal [mailto:raju. [protected]@yahoo.in]
Sent: 18 january 2018 18:28
To: lakhvinder prasad
Subject: re: re: re: for bses and djb service activate

Dear team oxigen,

My bses and djb service not activate now.

Please check again and activate my service.

Thanks & regaeds

Raju atal

On wednesday 3 january 2018, 9:50:01 am ist, lakhvinder prasad wrote:

Dear sir,

Bses pkg. Already subscribed on mention below code & please fill the bbps service (Djl) & mark to mail rohit. [protected]@myoxigen.com for bbps service.

Thanks & regards

Lakhvinder prasad

Sr. Executive (Provisioningcell)

Cid:image002. [protected]@01cff74e. Bf255b80

Oxigen services india private limited, an iso 9001:2008 certified company; www.myoxigen.com; www.oxigenwallet.com

94, sector 32, institutional area, gurgaon, haryana, india

From: raju atal [mailto:raju. [protected]@yahoo.in]
Sent: 02 january 2018 21:16
To: lakhvinder prasad
Subject: re: re: for bses and djb service activate

Dear team oxigen,

My bses and djb service not activate now.

Please check again and activate my service.

Thanks & regaeds

Raju atal

On tuesday 2 january 2018, 9:47:48 am ist, lakhvinder prasad wrote:

Dear sir,

Bses bill pay has been subscribed.

Aside tech team-please check & revert.

Thanks & regards

Lakhvinder prasad

Sr. Executive (Provisioningcell)

Cid:image002. [protected]@01cff74e. Bf255b80

Oxigen services india private limited, an iso 9001:2008 certified company; www.myoxigen.com; www.oxigenwallet.com

94, sector 32, institutional area, gurgaon, haryana, india

From: raju atal [mailto:raju. [protected]@yahoo.in]
Sent: 30 december 2017 20:45
To: provisioningcell
Subject: for bses and djb service activate

Dear sir,

मेरी shop दिल्ली मैं है.मुझे oxigen wallet machine लिए हुए 4 महीने से उपर हो गए है लेकिन मैं इस मशीन को अभी तक use नहीं कर पा रहा हूँ. क्योंकि इसमें bses (Electricity bill) और djb (Delhi jal board) की service ही नहीं आ रही है.

इसके लिए मैंने customer care में भी फोन किया लेकिन वहां से भी मेरी problem solve नहीं हुई. मैंने जिस से मशीन ली थी अब तो वो भी फोन नहीं उठा रहा है. आखिर में gurgaon office गया फिर मेरी आपसे बात हुई और आपने मुझे अपनी email id दी और मुझसे कहा की मुझे अपनी detail mail भेजो.

अब मैं आपको mail लिख रहा हूँ और मेरी detail ये है. कोई detail चाहिए हो तो मुझे बता देना.

Shop name - saksham jan seva kendra

Ro code (Customer id) – [protected]

Tid – [protected]

Mobile no. - [protected]

Respected Sir,
I loaded my oxygenwallet with Rs. 500
Through syndicate bank credit card on 31st January 2018.The amount is debited in my credit card but the amount is not reflecting in my wallet still now.The transaction ID is [protected]. Please verify

Thanking you sir,
Yours faithfully
M V SIVAKRISHNA,
(POSTAL DEPT),
PONNUR, AP-522124.

Dear sir/madam,
I have deposited 3000 rs on bank of india on 03.01.2018 time 11.51 am through aeps and aadhar no is[protected].
But this transaction was not successful in bank account but 3000 rs deducted from my tb. I have complaint to customer care they have replied that this transaction is successful in bank account.
Then i complaint to bank, they replied that there is no any transaction with rs 3000 on that day.
So i need to write here now.
So please sir/ madam kindly investigate this problem and resolve it as soon as possible.
I have furnished all my proofs in attachment.
Thanking you
Oxigen ro code - [protected], maa electronics

Loaded oxigen wallet for rs.4000 on 16.01.2018 with indian bank cobranded rupay debit card *4286. On completion of cash load process and payment successful message, the amount did not got loaded to the wallet. Just opened the account with the wallet and as a precaution loaded money after days of wallet opening. Now it is understood not to make payments with large sums and make sure of wallet credentials with small cash loads and for acceptable banks, cards etc.

When mailed to customer support ticket no.797266, got a reply stating would take 7-10 days for a refund. Later when no refund, said forwarded to bank with a reference number and asked to follow bank.

When contacted debit card customer support and the bank, got a reply that for any deductions for failed transactions with oxigen wallet it take few minutes for a refund. Say no failed transaction details available with the card and as it is a successful transaction follow wallet for the process.

Have few other wallets and when any incorrect transaction happen, a refund is done instantly. Payment gateway that work in-between have all the transaction related credentials to sort out issues. Irrespective of deducted successful transaction the wallet is delaying the cash load for weeks. It would be great to refund or load the amount without any further delay.

Arulmanian m
Ticket no.797266

Oxigen wallet - otp message arrived is not mentioned with oxigen wallet transaction of rs.2990. So we shared the otp to that fraud asking that he is bank representative and going to renew atm card and it is only done from phone.

I raised a complaint in oxigen wallet. I am asking about the fraud's account details. But oxigen representatives wants a email from bank that i am the victim. But as per the bank's norms they don't mail to a private mail address. I get an official statement with reference number of fraudulent transaction from the bank itself. I can forward the mail with same attachment. Please do share the fraud's details. It can help to easily trace them and thereby protecting others from this.

My name is piyush h. Pithwa, oxigen wallet number is [protected], i made transaction of rs 2599 rs. Amount debited from my sbi card but not credited in my oxigen wallet till today. Please refund me my whole money.. As i am sending you screenshot of that disputed transaction. Please use fair policy and make good statment. Want that money as soon as possible. I am also sending uou sms from sbi card after debit of that same amount..

Rs.2, 599.74 was spent on your sbi card no. Ending xx1732 at www oxigenwallet com on 3 jan 18. Remaining credit limit: rs.0.44.

1)

Payment status completed successfully.
Transaction status operator service unavailable oxitransid - [protected]
Reference number [protected]
Transaction id oxisbi26478071
Service etop*airt*ker, [protected]
Bank transaction id igacqrtac9
Transaction time 1/3/2018 1:21:20 pm
Recharge amount 100

2)

Payment status completed successfully.
Transaction status operator service unavailable oxitransid - [protected]
Reference number [protected]
Transaction id oxisbi26480704
Service etop*airt*ker, [protected]
Bank transaction id igacqvlqo4
Transaction time 1/4/2018 11:14:57 am
Recharge amount 100

Dear team

On 24th of dec 2017 i did a transaction of rs 2940 in icici bank account but by mistake i entered wrong account no and amount got debited from my wallet since that day i am trying to get help from both companies icici bank as well as oxigen wallet

Icici bank need a email from oxigen wallet on behalf of my complaint only then they can process for refund i hope you will understand and help me to get my money.

Transaction detail attachment is below.

Correct ac no was[protected]

Wrong account no on which amount transferred is[protected].

No buddy is supporting and oxigen wallet clearly declined for support.

Since last day 5.1.18 i am getting a call and person is saying that he is from oxigen wallet and they r ready to refund my amount so i have to share my debit card no and cvv code i know that this is a fraud call please help me to come out of this digital problem. Fraud call coming from [protected]

My machine having id no. [protected] & 84 are not working. It always says "time out"

Earlier also complaint but nothing happend from your side.

If your company can't solve the problem please take out the two machines which we are holding.

Thanks
Johnson
Puthen peedikayil agencies
Ranni perunad, pathanamthitta dist, kerala
Mobile : [protected]

Sir i have rrecieved a call from some one saying that they are from sbi and they asked me to share the details once i shared details transaction has been done to oxigen wallet from my debit card no :459200*5405 on date:[protected] after that i got to know that they have cheated me and i lodged a fir.. These are the transaction details of txn no
[protected] rs.4000=00 oxigenwallet
[protected] rs.4000=00 oxigenwallet
Please do the needful from your end and we have sent from my home branch also.