My mother had got a call from a women on 8th April 2016. She has stated that she is calling from SBI Chennai.
She has made 6 fraud transactions using my mother's SBI credit card. My mother had not revealed any of the card details during the call instead the lady herself has got the details about the card number, CVV and OTP and has cross checked that the details were correct with my mother.
She has done totally 6 transactions worth Rs.12, 000 ( 2000 each ) from our credit card.
We had called SBI regarding this issue and we received a transaction dispute email.
Transaction 1 -- 08/04/2016 12:39 Amount 2000 Transcation ID [protected]
Transaction 2 -- 08/04/2016 12:40 Amount 2000 Transcation ID [protected]
Transaction 3 -- 08/04/2016 12:40 Amount 2000 Transcation ID [protected]
Transaction 4 -- 08/04/2016 12:41 Amount 2000 Transcation ID [protected]
Transaction 5 -- 08/04/2016 12:41 Amount 2000 Transcation ID [protected]
Transaction 6 -- 08/04/2016 12:41 Amount 2000 Transcation ID [protected]
We got the mail from SBI stating that the transactions are valid ones and liability is with the cardholder in this case. We would like to inform that we had not exposed any of the confidential data with that person via phone.
My mother explained this issue with us only after receiving the monthly SBI Credit card statement.
We request Oxigen wallet to kindly revert these transactions and return back our payment.
We had noticed that these kinds of fraud transactions were made often in the month of April and we could see that many has posted such complaints.
We request you to take necessary actions on the group involved in such activities. Please get back to us on this issue and call us to the below number.
Nageswaran ([protected])
Email : [protected]@gmail.com
Oxigen Services India customer support has been notified about the posted complaint.
Verified Support
May 12, 2016
Oxigen Services India Customer Care's response Dear Customer,
Greetings from Oxigen and we thank you for using our services!
We have shared your issue with the concern team and started working on it immediately.
Regards:
Feedback Team,
Verified Support
May 12, 2016
Oxigen Services India Customer Care's response Hi Nageswaran,
As stated by SBI the liability is with the card holder. Hence, we can not refund the amount unless your bank sends us charge back for the same.
Hence, we request you to contact SBI for further information.
Thanks,
Oxigen Wallet
Verified Support
May 13, 2016
Oxigen Services India Customer Care's response Dear Sir/Mam,
Thank you for intimating the instance to us. However, we would request you to report the matter to your bank with details for processing this request.
We regret the problem faced by you and would like to guide you as follows:-
1. We don't get the details of the Debit Card number from Bank/partner for the transaction. As a result, we cannot fetch transaction details based on Debit Card number.
2. We are also not authorized to authenticate & share any transaction details on the basis on email request from any one, as the identity of credit card/debit card holder rests with the bank. In case of any fraudulent transaction, you need to approach the bank (issuer of Credit Card/debit card) with the transaction details.
3. Bank will forward the suspected transaction to us based on transaction reference number (which we can identify in our system for extracting information) for further details which will provided to bank by us. Any information related to the transaction will be provided by the bank to you, since bank is the authority to identify and authenticate you as genuine owner/user of the card.
4. Apart from that we advise you to file a report with cybercrime cells in your area. We are enclosing details of these for different locations from where you'll get further assistance in resolution the issue. Please log on to http://infosecawareness.in/cyber-crime-cells-in-india
Thanks & Regards
Team Oxigen
Verified Support
May 18, 2016
Oxigen Services India Customer Care's response Hi,
Thank you for writing to us. We apologize for any inconvenience caused to you.
We understand that you did not received refund for your failed transaction. We will ensure that your issue is resolved at the earliest.
Please send the transaction details to [protected]@oxigenwallet.com. We are eagerly awaiting your reply.
If you have any further concern, please let us know.
Thanks,
Oxigen Wallet
Verified Support
May 31, 2016
Oxigen Services India Customer Care's response Hi Mansingh,
Thank you for writing to us. We apologize for the inconvenience caused to you.
We will ensure that your issue is resolved at the earliest. Please send the transaction details to sbi.[protected]@myoxigen.com. We are eagerly awaiting your reply.
Please let us know, if you have any further concern.
Thanks,
Oxigen Wallet
