OYO Rooms Complaints & Reviews

On 13/4/23 at 6:18 pm I booked 2 rooms for my family paying Rs 1041 wide booking ID IZLT8803 for one night. When we reached property around 11:30 pm the property manager refused our booking and demanded Rs 2000 for stay. I called OTO complaint number and argue for 1 hour and 30 minutes but were unable to resolve the issue, you can check with your recorded calls at your end. Finally I conclude that OYO has stated such type of cheating with OYO customer by giving cheaper booking online and then not allowing rooms. Once customers reaches property then collect money as they want. I request refund my rs 1041 paid online and also Rs 2000 paid further to property manager. If you don’t resolve the issue I will go to consumer court and also file a FIR towards cheating with me. Call me if further any clarification required

I had booked a hotel room under oyo rooms Dated on 20.04.2021.Booking id are as follows( WW947351).I made an online payment of rupees 799 towards the room after seeing the picture posted in the oyo app.When i reached the hotel, the hotel manager stated that i had booked a dormitry and has charged an extra amount of rupees 700 in cash at the hotel.Despite of paying an additional amount of rs 700 which makes it to total of 1500(Ie 799 in oyo app and rs 700 in cash at the hotel), the room that was provided to me was way below the images that has been displayed in the oyo app.When i contacted the customer care regarding the same and they have made and enquiry to the hotel, the hotel manager has refused the fact that he has charged an extra amount.
The two issues i would like to raise on this account are-
1.Charging of extra amount in cash at the hotel by misleading the customer
2.Mismatch of the photos of the actual room and the photos depicted in the picture in oyo app
All the evidences regarding the booking in the room, the photo displayed under oyo app, the online reviews of the hotel in question, the actual pictures of the room alloted are attached for your further reference
Kindly go through the same.
Thanks and Regards

I booked hotel Collection O Pearl Inns Executive Near Phoenix Marketcity - Viman Nagar via oyo phone app for my parents and the booking was confirmed after payment was made by me online.
When my parents arrived at the hotel, they were denied checkin saying that we don’t take oyo bookings and hotel asked them to pay double the amount for the room which is ₹1500. As it was late in the night, they had to book the room at double the price.
I have called oyo customer service multiple times. Each time they ensured that a refund will be processed and then disconnected the call. I also wrote emails but no response from oyo.
This is a pathetic experience for user. Please process my refund of 1500₹ asap and take appropriate measures to delist any such hotels from oyo.
Bookin id V22R1746

I booked hotel Collection O Pearl Inns Executive Near Phoenix Marketcity - Viman Nagar via oyo phone app for my parents and the booking was confirmed after payment was made by me online.
When my parents arrived at the hotel, they were denied checkin saying that we don’t take oyo bookings and hotel asked them to pay double the amount for the room which is ₹1500.
I have called oyo customer service multiple times. Each time they ensured that a refund will be processed and then disconnected the call. I also wrote emails but no response from oyo.
This is a pathetic experience for user. Please process my refund of 1500₹ asap and take appropriate measures to delist any such hotels from oyo.

I booked a room in hotel orient comfort on 15th April through oyo app. My booking ID is PP960847. I paid booking amount through app but when I reached hotel, they told me that booking is invalid and if I want to checkin I will have to pay extra tariff charges which is not mentioned anywhere in the oyo. As I had no other option, I had to pay extra charges i.e. 772₹ apart from 428₹ which I paid while booking, so total bill was summed up to 1200. They also refused to give me bill. Even though I am sharing screenshot of payment done by me. This is totally not expected from oyo. I just want refund for extra money that I paid which is 772₹ as soon as possible. Oyo is refusing for refund as hotel manager is not ready to accept that he took extra money. Also he asked to pay either cash or do transaction on some QR code which was linked to an unanimous person account.

Booking ID - PBF16912
I booked a room for[protected] in collection o 810674 gani home stay . I paid Rs1018 and when I went to the hotel they denied my checkin by stating it’s of low fare and asked for extra Rs 900 . When I said I can’t pay that much they said we cannot checkin and we have told OYO customer care to not give any bookings for next ten days as their hotel is prebooked by some people for function . I called OYO customer care and they said they will validate and initiate for refund . Today I received a mail stating

“ Hello
This email is regarding your escalation for Booking ID: PBF16912 on the property ID: CHN2070 for Check-In Issue
We regret to inform you that upon investigation with our hotel partner, we could not validate your claim.
Hence, we will not be able to process your refund. You can reach out to us for further assistance.
Regards OYO Customer Care“

I wanted to know what investigation has been done from OYO side. I wanted to get the refund . I am attaching the image for the proof that I stood outside the hotel after they declined my checkin . Serious action should be taken on the hotel .

On 11th March 2023, I had booked a hotel room for 3 people in Gurgaon. My Booking ID for which was OCS19836. However, on reaching the property I was denied stay because they did not have triple occupancy. On talking to the customer care, I was promised another room in near by hotels but they failed to do that too and we settled on a refund for my booking. After receiving a mail regarding my refund I waited for 7-14 business days for my refund as stated in the email but nothing happened. On calling the customer care again my calls were put on hold for long and then eventually hung up. After 14-15 attempts at getting a customer care executive to listen and actually take action, one of them sent me another email confirming escalation on the issue and promised me refund in 7-14 days. Even after 14 days since their last email I haven't received any refunds and it's extremely humiliating to get to their customer service executive and getting hung up.

Hello,
i Akash raj booked hotel vip, kota. booking id HU0B9692. from 17th april to19th april of amount 1646rs. After reaching in the premises the hotel staff denied my entry saying that we have cutoff our ties with oyo as they are not processing pur payments. i also called customer care, they made me pay additional 109rs saying now the hotel staff will allow the entry, after the payment oyo service sent me a message saying that my booking id has been changed and the booking details has been changed, the oyo staff ensured that its nothing to worry about, now that booking id is also showing invalid.
Just because of all this and late night i paid them AGAIN the charges of the same room that they asked me.
after complaining in customer care they said that they will return the money but a day later they e-mailed that thay cannot validate my claim.

This is to bring under every one notice.

I booked hotel for company visit through Oyo rooms app in Bengaluru, with booking id R6JU3355. But they not providing Tax invoice but just simply sending booking details in mail when connected to Oyo support number.

Without providing tax invoice, How Oyo is running business in India? and there is no proper response from Oyo customer service.

I booked a room in hotel orient comfort on 15th April through oyo app. I paid booking amount through app but when I reached hotel, they told me that booking is invalid and if I want to checkin I will have to pay extra tariff charges which is not mentioned anywhere in the oyo. As I had no other option, I had to pay extra charges i.e. 772₹ apart from 428₹ which I paid while booking, so total bill was summed up to 1200. They also refused to give me bill. Even though I am sharing screenshot of payment done by me. This is totally not expected from oyo. I just want refund for extra money that I paid which is 772₹ as soon as possible. Oyo is refusing for refund as hotel manager is not ready to accept that he took extra money. Also he asked to pay either cash or do transaction on some QR code which was linked to an unanimous person account.

I booked a room in hotel orient comfort on 15th April through oyo app. I paid booking amount through app but when I reached hotel, they told me that booking is invalid and if I want to checkin I will have to pay extra tariff charges which is not mentioned anywhere in the oyo. As I had no other option, I had to pay extra charges i.e. 772₹ apart from 428₹ which I paid while booking, so total bill was summed up to 1200. They also refused to give me bill. Even though I am sharing screenshot of payment done by me. This is totally not expected from oyo. I just want refund for extra money that I paid which is 772₹ as soon as possible. Oyo is refusing for refund as hotel manager is not ready to accept that he took extra money. Also he asked to pay either cash or do transaction on some QR code which was linked to an unanimous person account.

I booked a room in hotel orient comfort on 15th April through oyo app. I paid booking amount through app but when I reached hotel, they told me that booking is invalid and if I want to checkin I will have to pay extra tariff charges which is not mentioned anywhere in the oyo. As I had no other option, I had to pay extra charges i.e. 772₹ apart from 428₹ which I paid while booking, so total bill was summed up to 1200. They also refused to give me bill. Even though I am sharing screenshot of payment done by me. This is totally not expected from oyo. I just want refund for extra money that I paid which is 772₹ as soon as possible. I have contacted oyo service multiple times but it is not worth contacting. Executives are only putting calls on hold for long hours and not responding. Resolve my issue as soon as possible.

Hi,

I made a booking (H3VO6310) using the OYO app. The booking was for initially 3rd-9th March 2023, however due to personal reasons I had to check out on 4th March itself. Per my discussion with the Customer support team, they told me that they will deduct 1 night fee as penalty and will refund the rest of the amount, but till date I haven't got my refund.

Total Amount paid - Rs. 7909
Amount per Night - 1318
After deducting amount for 2 nights (3-4th March), the balance amount to be refunded was Rs. 5273.

Please help in processing the refund

I had done a booking through gpay on 18th april 2023 for rs 573 at 10:38 pm but i did not recieve any booking id or booking confirmation from oyo, and my money is deducted from my account.when i tried contacting the customer support, they said they cannot resolve this issue, but my money is showing deducted
I have the transaction id as my proof
This is absolute worst service from oyo and i demand an immediate refund/response

I have booke a room on 17 april 2023 for dates 22 april-23 april. I had done payment of rs 606 and after that when i checked on app it started showing booking on 17 april itself .i immediately called customer service +[protected] and told them .they told me its some software glitch and they told me they will cancel the booking and i will be refunded full.they cancel and made new booking and i had to make new payment as they told me i will recieve refund in 2-3 hours .now when i chec on app it say cancellation charges 606 rs .i tried calling them on +[protected] but now when i chose refund option it says either to go previous menu or main menu everytime.
I feel i am cheated.

Didn't get refund of my cansellation on 13th April

I have booked a Hotel for 21 April till 25th April 2023. I had to cancel the booking 4days in advance as the Hotel is not picking up any calls. Normally the refund is supposed to reflect directly in the wallet, but this time is not the case. I called the customer support and they said they need to initiate the refund from their side, they kept me in wait for 20mins and said they have initiated the refund which will take 7 TO 14DAYS!!!
I have to book another hotel, how am i supposed to wait for 7 to 14DAYS? I have called 2-3 times and every time they are saying the same stuff and telling to wait 14Days.
The amount is 7274.
Booking ID : PLTY5658

After numerous amount of calls to your customer services, which promised me a refund of my amount for a booking that has been cancelled due to modification reasons, the refund still haven’t been received yet after a month, and even after numerous calls the customer services turned out to be pointless, booking ID K7617145, Ticket number [protected]

I booked a room in hotel orient comfort on 15th April through oyo app. I paid booking amount through app but when I reached hotel, they told me that booking is invalid and if I want to checkin I will have to pay extra tariff charges which is not mentioned anywhere in the oyo. As I had no other option, I had to pay extra charges i.e. 772₹ apart from 428₹ which I paid while booking, so total bill was summed up to 1200. They also refused to give me bill. Even though I am sharing screenshot of payment done by me. This is totally not expected from oyo. I just want refund for extra money that I paid which is 772₹ as soon as possible. I have contacted oyo service multiple times but it is not worth contacting. Executives are only putting calls on hold for long hours and not responding. Resolve my issue as soon as possible.

My checkin at hotel orient classic nagpur was denied even after booking and paying in advance through oyo app. My booking ID is LAUY1094. Please look into this and help me get my refund of 409₹ as this is totally unfair from hotel management. I have shared screenshot of my booking.