OYO Rooms Complaints & Reviews

Booking ID XTYH4513
On a recent trip, I decided to book a hotel through the "OYO Hotels" online app. After browsing through the options, I found a hotel named "OYO The Avenue Residency Near Leisure Valley Park" that seemed to be conveniently located and within my budget. The app asked for a prepayment of Rs. 532, which I made through UPI mode to confirm the booking.

I traveled to the hotel, which was approximately 5...

On a recent trip, I decided to book a hotel through the "OYO Hotels" online app. After browsing through the options, I found a hotel named "OYO The Avenue Residency Near Leisure Valley Park" that seemed to be conveniently located and within my budget. The app asked for a prepayment of Rs. 532, which I made through UPI mode to confirm the booking.

I traveled to the hotel, which was approximately 5 kilometers away, by auto. However,...

I booked an Oyo rooms(collection o RCC blizz) Hyderabad for 5 days based on images given in Oyo app. I was travelling with my wife and 1.5 years old baby. When I reached hotel they have asked me to pay before seeing the rooms. I made the payment and when I see the room it was totally different, dirty rooms, dirty bathroom, no proper lights, no no clean Beds, so I have immedieatly vacated the room and booked a different room. When I called...

The property refused to checked in and charged Rs. 1400 extra for the room. They forced to cancel the room booked by OYO. They refused the accept coupon given by OYO.
I was with my baby so I have done what they said. But that's not fare and healthy for us and for other OYO. customers....

Searching for hotel booking on Oyo app,
Select hotel at Pune for booking, tab given in app for payment I make payment by Paytm UPI option on Oyo app. Payment done, amount deducted but hotel booking status not recievd on any communication area, in Oyo app too, booking not confirm.
So kindly resolve, and refund may money...

On 14th April I booked a hotel in Chandigarh from Oyo and I paid the amount through net banking and booking was not confirmed by the team.
Then I called customer service and they abused me and said you are lying.
No refund nothing...
Not acceptable.shameful for such a big unicorn.
My reference no. for transaction is:
IGAPLDBUD5

Refund or confirm as soon as possible......

I have been asked to share my aacount details, but after sharing details, they are not responding to emails and not even replying....

Oyo agent has helped me to book a room he sent me the link to pay amount which was Rs.3280, inspite of this he didn't share any booking details for me my amount has been debited, and Oyo coustomer service is very poor to help me.can I get my money...

My booking at OYO was automatically cancelled by the hotel and even after so many tries I am not getting my refund. Whenever I call for customer support, they are booking another hotel for me without even asking me and then keeping my call on hold for 10-15 minutes and disconnecting afterwards. I have call recordings of the same.

I regret to inform you that I am highly disappointed by this service. My refund is not initiated...

I have booked hotel for two days but it is still showing pending but the money is debited from my account....

It has been one month since I made my cancellation with ID I6A60484 and I have yet to receive my refund. Despite calling the service center over 20 times, I have been placed on hold and then cut off without any resolution....

Hello sir/mam,
i have placed an order on oyo rooms on 16th of march and have prepaid Rs460.79 for that order, but on visiting the hotel, my order ws refused and i was made to cancel the order. After that i have contacted the customer care team at oyo several times and everytime i was made to wait for 72hours in order to to process the refund but still after so many dayss i havent received my refund. please look into the matter and...

Azam
from Aligarh, Uttar Pradesh
April 9, 2023
Address:
Gonda, Uttar Pradesh, 271001

I made a transaction for booking a hotel via oyo rooms on 30th March 2023 with transaction amount of 699/- (from paytm). I cancelled the booking on the same date (30th March 2023) due to extra money demand on hotel check in and it has been more than 14 working days since oyo is telling me that they have initiated...

I made a transaction for booking a hotel via oyo rooms with transaction amount of 3460/. I cancelled the booking on the same date and i booked from 6-8th march 2023 due to some reason i cancelled and it has been more than 14 working days since oyo is telling me that they have initiated the refund and that i will receive the amount within 14 working days. I asked oyo for the bank reference number so that i could confirm whether there is any...

Today I was searching for oyo hotels for a ciry i will be soon visiting. While searching for it i created a booking by mistake for the default date set which is for today. It happened around 1 pm and i cancelled it too within 2-3 mins. Now while cancelling there is no option for booking made by mistake so i chose one kf the option from the list and wrote in the description that booking was made by mistake.
This happened because i had...

Today I was searching for oyo hotels for a ciry i will be soon visiting. While searching for it i created a booking by mistake for the default date set which is for today. It happened around 1 pm and i cancelled it too within 2-3 mins. Now while cancelling there is no option for booking made by mistake so i chose one kf the option from the list and wrote in the description that booking was made by mistake.
This happened because i had...

Respected Sir,
I booked a hotel through OYO on 05/04/2023 for 07/04/2023 to 09/04/2023. But when I got to the hotel the owner told me that we do not take booking through OYO and told us (me & my mother) to get off their property. It was around 10 pm and my mother was not feeling well, so we just booked the room again for 2 days for Rs. 2000 and my hotel booked through OYO was prepaid and was Rs. 848. At that time we were helpless...

I booked a room in hotel orient flagship on 6th april through oyo app. I paid booking amount through app but when I reached hotel, they told me that booking is invalid and if I want to checkin I will have to pay extra tariff charges which is not mentioned anywhere in the oyo. As I had no other option, I had to pay extra charges i.e. 600₹ apart from 400₹ which I paid while booking, so total bill was summed up to 1000. They also refused...

I booked a room in hotel orient flagship on 6th april through oyo app. I paid booking amount through app but when I reached hotel, they told me that booking is invalid and if I want to checkin I will have to pay extra tariff charges which is not mentioned anywhere in the oyo. As I had no other option, I had to pay extra charges i.e. 600₹ apart from 400₹ which I paid while booking, so total bill was summed up to 1000. They also refused...

I had booked oyo hotel from 25 to 26(checkout) november 2022. He did let me check in so I called oyo executive and he booked me another oyo and I paid again full online(2nd time). That hotel did not check me in as he said the hotel is booked for marriage and it's oyo's mistake that they booked. So I again called executive and she booked me another oyo room again. I paid full advance(3rd time) and she said I will get a full refund of the previous...