OYO Rooms Complaints & Reviews

Hi team,

I want my refund for the hotel booking on 15 Mar 2023. The details of the booking are listed below.

Hotel: Flagship City Inn Dx Near Gurudwara Shri Bangla Sahib
Booking Id: JQKS1700
Check-in Date & Time: 15 Mar, noon onwards
Checkout Date & Time: 16 Mar till 11:00 AM
No. of Rooms: 1 Classic Room
Number of Guests: 2 guests
Address: Laddu Ghati, Sidarth Basti,...

When I reached hotel, they have denied my booking by saying rooms are not available and they made checkout without my consent. When I asked same thing to the hotel manager, she said she will get us the refund. Same time I called OYO support they also discussed the same thing and reverted me back with a mail for initiating my refund which I will received in 7-14 working days. But it is more than one month now and I haven't received anything...

When I reached hotel, they have denied my booking by saying rooms are not available and they made checkout without my consent. When I asked same thing to the hotel manager, she said she will get us the refund. Same time I called OYO support they also discussed the same thing and reverted me back with a mail for initiating my refund which I will received in 7-14 working days. But it is more than one month now and I haven't received anything...

Booking ID - UNZT3675
Actual Amount : 898/-
Amount paid : 1674/-

We have booked room for 898/- for two nights in app and but at the time of checkin they asked us to pay 1674/-. As due to midnight they forced us to pay so we paid the amount to the account in hotel person in the name of V Nagendra. While we were in hotel we called CX support and taken property manager in Conference and confirmed as he is taken extra...

Booking ID UNZT3675.
Actual Amount : 898
Amount paid : 1674

We have booked room for 898/- for two nights in app and but at the time of checkin they asked us to pay 1674/-. As due to midnight they forced us to pay so we paid the amount to the account in hotel person in the name of V Nagendra. While we were in hotel we called CX support and taken property manager in Conference and confirmed as he is taken extra...

Booking ID UNZT3675.
Actual Amount : 898/-
Amount paid : 1674/-

We have booked room for 898/- for two nights in app and but at the time of check-in they asked us to pay 1674/-. As due to midnight they forced us to pay so we paid the amount to the account in hotel person in the name of V Nagendra. While we were in hotel we called CX support and taken property manager in Conference and confirmed as he is taken...

We have booked room for 898/- for two nights in app and but at the time of checkin they asked us to pay 1674/-. As due to midnight they forced us to pay so we paid the amount to the account in hotel person in the name of V Nagendra. While we were in hotel we called CX support and taken property manager in Conference and confirmed as he is taken extra amount. But while I am sending proof for refund they are saying not valid. As already property...

I had booked 3 rooms for 7 guest through Oyo in Super Oyo Townhouse 704 Hotel Divya palace at Indore location which Booking id YQD22136 and payment also made at the same time & confirmed by Oyo Executive that the booking confirmed for check in date 18th March 2023 & Check out date 19th Mar'2023 at the hotel then we got relax as the booking confirmed.
But when we reached the hotel and ask reception person to check in against booking...

I booked a room in Oyo for Feb 17 to 19 but they changed the booked hotel to another hotel i called customer care they said i[censored] don't want u can cancel and u will get ur full refund but it's been more than a month the didn't even respond to my call .
booking id was WWDV9841.
They cheated me......

I booked a room in Capital O Hotel Soni Inn on 25th March through oyo app. I paid booking amount through app but when I reached hotel, they told me that booking is invalid and if I want to checkin I will have to pay extra tariff charges which is not mentioned anywhere in the oyo. As I had no other option, I had to pay extra charges i.e. 1035₹ apart from 365₹ which I paid while booking, so total bill was summed up to 1400. They also refused...

On 6th of March 2023 i booked hotel in Pune through Oyo app. And when we reached to our destination they were charging us more 1000 rupes to check in. By Oyo it was charged rupees 1127 for 2 nights and the hotel was charging more 1000 for 2 nights that's shameful for Oyo hotels. And we complaint for refund we just got a msg about refund and now it's been more than 20 days we still getting a refund and when we call to customer services they...

Booked a hotel via OYO rooms in Coinbatore on 15th feb 2023 and paid amount of Rs 1390/-.
Due to some reasons cancelled the booking but have not yet received refund amount.
It's been a month please look into this matter. I need my money back ASAP....

Booked for hotel in Hyderabad for 9th march. When we went to the location of hotel as shown on App, we cant find the hotel at all.
Customer care tried contacting the hotel, and they didnt answer. Oyo agent asked to cancel the booking and to find a new accommodation on my own.

However, they have not refunded the amount paid as advance payment for booking so far....

Booking ID : EF8K9113
Booking Amount : ₹3100
I have booked a room for 2 days via OYO app. The room shown on app was having TV clean room, but when I booked it and checked in the hotel the room was stinking, bed sheet were not clean, TV was not working and staff was not cooperative. I immediately logged a ticket against this to OYO helpline and checked out from there. The agents were trying to call the hotel but no one answered,...

I checked in to townhouse 1139 Golf luxury hotel near Aravali Biodiversity Park(643, sector-42, Gurgaon, 12201) booking id: YPZ45865.

the Booking amount was Rs.723/- upon arriving the manager asked me to pay Rs.2000/- as they are not providing any rooms at the given price. I made the UPI Payment transaction id:[protected] to Deepak s/0 Bhim Singh ([protected]@paytm).

upon reporting the incident to customer care(CC),...

My Wife went for a business trip. ! OYO customer care suggested to stay in the OYO room called - OYO 77067 P N K Suites
She arrived on time to check in, but the manager and receptionist were very unprofessional and unpleasant. They kept her waiting for four hours while announcing that the room was still being cleaned. They provided a temporary NON-AC room after 4 hours. The main door's lock was missing when she arrived. After 30 minutes,...

Dear team, I have booked a hotel named OYO Airport Bnb (near to the Nagpur's Airport) from OYO's telephone booking and they have messaged me the link for the payment on which i have made payment of INR 933 via my credit card. I have booked the hotel for two days starting from 18th March 23 to 20th March 23. I had mentioned earlier that i will check in at 10 Pm and also mentioned that do the booking only if the hotel is agreed to take the...

Hi Team,

I booked room in goa with Booking ID RBAJ8235, When I checked in, they asked extra money. So I called customer care, they transferred us to different property, after paying some amount with new Booking ID YGC51725

I reached second property, original payment of 906 rs was reflecting to new booking ID YGC51725. So I have paid in cash.

But customer care people said it will be refunded after...

I had cancelled my booking on Oyorooms.
Booking ID - ATZP4050.

The refund was initiated at the time of cancellation, still it has not credited back to the source account.
Need my refund amount urgently....

Today I tried to book a hotel in Chennai, money got deducted, but no confirmation received and no booking info on my account.

Registered mobile number: [protected]
Amount deducted: 2334...