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OYO Rooms Complaints & Reviews

3.8
Last updated Aug 19, 2022
Complaints 5580
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OYO Rooms reviews & complaints page 9

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Hello, I have booked a room at Hotel Archana In(12965) on 23-Jul-2022 via OYO app and booking id is TH4J9608. The hotel denied check-in with reason that they are not allowing bookings via the app and their rooms are completely booked. Upon asking for the refund, they asked us to contact OYO customer care. I have been trying to contact Customer service at number([protected]), customer service agent will pick call and upon listening the issue,...
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Hotel details:
OYO Flagship 10435 Star Deluxe Lodge
Booking ID: AJDZ7734
Booked for Logu
Mobile number: [protected]
1 Classic Room, 2 Guests
Jul 19, 2022 - Jul 22, 2022
PAID ONLINE: ₹ 1572.0

As I went to checkin they demanded extra amount of ₹ 1000 and after getting that money in cash only they let us check in.

Kindly refund me the same....
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WE 4 partners had booked 2 classic rooms with OYO at the hotel ALFA GRAND, near Asalpha metro station, Andheri East Mumbai on 18th July 2022, Booking ID is OJ077462 by paying the full amount of RS 2266. when we get there at the hotel the receptionist asked us to pay RS 1400 additional for getting the room, we spoke to Mr Dilawer to OYO guy over phone several times but he was not able to rectify the same, we were waiting outside the hotel...
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I booked oyo rooms on july 8th booking id E4RO4506 owner cancelled my room laat minute. I paid full amount 1028 rupees but amount is not refunded in my accuount in app refund status is showing successful i cant beleive suck a reputated company is cheating like this...
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Booking ID : I4J20715
Booked room in another city. Called manager 1 day before arrival to make sure room is reserved as I was reaching early morning 3 AM.
Manager assured that the room is confirmed.
Reached hotel at 3 AM to be told that no room is available. Upon calling OYO customer service was told that they have shifted me to nearby OYO. Took airport cab and reached alternate location to be told that there is no booking...
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Oyo Rooms — Fraudulent - not refunding the money

I haven't got a single refund out of 7 refunds for more than 20 days now. They not even responding now and just sent me a mail saying to wait for 7-14 days. Are you guys for real? How hard is it for you to refund my money? And even in app it shows that there's no refund request.
No one from Oyo is responding and helping.
booking ids are
Id- KSYV9574
Id -T5DQ2194...
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Hi Team - I am writing this email to escalate an issue to OYO team. I have booked OYO rooms in Skylark on the occasion of my vacation to Munnar(booking id: QZDE0972). But, the hotel partner is saying that his account and connection with OYO is suspended, and check-in was denied. hence I am not issued with the allotted rooms. This is totally unacceptable as I have booked the rooms a week ago and even called up the hotel partner even before...
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Oyo Rooms — Hotel Owner Demands for Extra money for my booking Room

I complaint against OYO Booking i booked a room.The Hotel owner not give us room he is demands for more money then I talk to oyo customer care they don't provide any room that's not the manner of talking too and overcharged extra money 800 rs for room how this shameful. I am with my family i booked booking with oyo app with full payment and when i call oyo customer care they also no response then i cancelled my booking i have no refund issued...
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Oyo Rooms — Owner Demands for Extra money for my booking Room

Plz DON'T pay online money its a scam by OYO and Hotel Department don't go for cheap or free stay its a scam The Hotel owner not give us room he is demands for more money then i cancelled my booking i have no refund issued by OYO AND zero customer support i lost my 399rs... My booking id is OBSY3470 on 02/07/2022
Hotel name - 90686 DREAM RESIDENCY
Shiv Vihar sector28 Rohini .
I want my money refund...the Oyo customer...
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The said that they will initaite the refund but the money never came to me. The call to customer care never goes throuh. They just keep cutting my calls....
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I booked a oyo room via phone call[protected] he told me that there's a hotel named OYO 8678 Golden Nest in versova, near jankidevi public school. he asked me to pay minimum price of 120₹ to confirm booking and i rest i have to pay at hotel. i paid the amount then he told me that he's going to disconnect the call and call me again. i said ok. then i got a email of OYO that my booking is confirmed but when i checked the address i saw...
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Oyo Rooms — Amount not refunded they lied to my face

I booked oyo on 22 july for 1076 rs at 331 oyo townhouse. I made prepaid payment in oyo app. The hotel asked for extra charges so i cancelled the booking and contacted customer care for oyo. They said i will recieve refund within 24 hours. Then i contacted again at night they said i will receive refund in 10 minutes . They just lie to our damn face . Worst service provided by oyo. My booking id is EXK91519. I have still not got refund of...
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Oyo play and win claims that you get rs. 2000 Amazon voucher if you stand in the first position in the leaderboard of play and win. So I played and stood first from 16th June to 4th July. But they didn't gave me the 2000 rupees Amazon voucher till date. I feel cheated by them...
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Ticket ID: [protected]
Booking ID: TI0S4021
Check-in (dd-mm-yyyy): $ 29/06/2022
Check-out (dd-mm-yyyy): $02/07/2022
OYO ID: ${oyoId}
Booking Creation Source: Android App
Booking Status: checked out
Property Name:
Collection O 64511 Prime Residency
Property Code:BBS635
Was the request raised within 48hrs (Yes/No): yes
Cancellation or modification date on which it was...
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I had booked a room via oyo app and the owner declined us room after which oyo initiated a refund and sent me a mail tol but i havent got it after the time given by them and consumer care just keeps avoiding the calls and disconnecting the call...
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I have extra charged by the hotel in cash for a prepaid booking and also harassed and threatened by the hotel staff for this.
OYO Rooms customer support has been notified about the posted complaint.
Hi Amit, we completely understand your concern. We did not mean to disappoint you. Kindly help us with the booking details so we can look into it and assist you further. ~Team OYO
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    I had booked a room with Oyo for 16th-30th June and did advance payment for all days. I decided to check out on 18th June due to the poor condition of the room and rude behaviour of management.

    After explaining my issue with the customer service & escalation manager, I was promised a full refund of 18303.71 Rs within 7-14day. (Ticket ID: [protected])

    It has been more than a month since I have checked out. I've...
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    Resolved
    The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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    Resolved
    The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

    Oyo Rooms — No Refund and no resolution

    Haven't got a single refund out of 4 refunds initiation for more than 21 days now. They not even responding now and just sent me a mail saying to wait for 7-14 days. Are you guys for real? How hard is it for you to refund my money?
    No one from Oyo is responding and helping.
    booking id -L66I7409
    I got a reply but that also says wait for 7-14 days.
    Come on Oyo, how pathetic your service can be?
    How are you...
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    I have cancelled my booking yesterday of OYO ROOMS worth 997 INR. Oyo is showing my refund is a success but money is not credited into my account.
    My booking id is MP8U9339.
    Please help,
    Himangsu Borah...
    +1 photos
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    I had a worst booking experience with OYO Rooms. I have called[protected] and booked a room at the OYO 22421 Indiraj. The sales team told me that room are clean and hygennic. There will be no issue from Hotel and OYO side. I'd rather rename the Sales team to Liar team of OYO.
    Booking IDSGXC8649
    The customer service asked me to pay advance of Rs.228 via GPay upfront and the balance of Rs.682 at the hotel reception.
    I...
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