OYO Rooms Complaints & Reviews

Hi Team,

Myself Aswin

I booked a hotel in oyo on 17/05/2023 booking id is IEKB1085 and payment is also done via gpay( added screenshot for booking and payment).

My check-in date is 20/05/2023.

Today morning I called the Hotel for confirmation, hotel manager said like I need to pay 500 rs extra. So I called oyo help team and informed about the same, one of your customer service...

Hi Team,

Myself Aswin

I booked a hotel in oyo on 17/05/2023 booking id is IEKB1085 and payment is also done via gpay

My check-in date is 20/05/2023.

Today morning I called the Hotel for confirmation, hotel manager said like I need to pay 500 rs extra. So I called oyo help team and informed about the same, one of your customer service person kept me on hold and spoke with hotel...

Payment done but booking id not generated. Kindly refund my money....

Rs. 655 got deducted while I was paying through phonepe upi with transaction id T2305151155416013544736 and utr[protected]. But booking not done. I got no booking id so please refund my money....

Booking Id
AOE01356
Booked by Praveen on Thu, 11 May 2023
SPOT ON Gayatri Comforts
Gayatri Comforts
353, Yelahanka Satellite Town, Yelahanka, Bangalore

Payment Details
Total Amount ₹411
Room charges for 1 Room x 1 Night ₹1485
Discounts - ₹1074
Total booking amount ₹411
Paid Amount - ₹411
Paid through Credit Card 5:40 PM · 11 May 2023 - ₹411br...

I did place a booking yesterday on 11/5/23 and when i reached on the property i was asked to pay upfront and a room was allotted to me when i entered the room the was very bad. IT had the following issues.

1) there was spider webs ( showed it to the Oyo team )
2) TV wont work ( was checked by the oyo team )
3) Window had garbage Dumped outside the room ( showed it to the Oyo team )
4) The room did not appear...

Amount not refunded yet.
Deatails of complaint given below:-
Ticket ID: [protected] | Ticket Type: SIG Escalations | Resource Type: Booking | Resource ID: NACO2515.

Kindly look into it....

I booked the super oyo townhouse 691 hotel. The hotelier made me wait for an hour. After waiting for an hour, he refused that your payment has not been done.After the payment was cleared, the hotelier took extra money from us for GST. We paid GST, after paying GST, we check in, but due to non-functioning a.c. in the room, we asked to change the room. On being asked to change the room, the hotelier asked us to pay 1500 rupees and take classic...

I have booked a hotel in Bhopal for my mom and sister. It was confirmed and paid and they reached the hotel and the hotel guy abused them for making a booking with OYO and threw them out of the hotel.

being new in the city they kept asking him for their room but he didn't bother. My sister had an exam the same day in Bhopal. That is why she travelled 17 hours and reached there, she kept requesting that my exam will be missed....

HI OYO TEAM,

Booking id : YAHM4680.

I booked a hotel through OYO Rooms in Delhi on April 12th, 2023 and made a complete payment of Rs. 2583; I also received confirmation that the hotel booking was completed.

When I arrived at the hotel, they denied my reservation, stating that they did not receive my amount from OYO Rooms. later i contacted OYO customer care team and they told that i will get...

I booked a single room in a hotel in Wagholi, Pune through Oyo for 2 nights. I made the full payment in advanced through bank transfer. However, when I reached the hotel, the staff informed me that they did not receive any booking from Oyo and room rent I paid for 2 days is less than the room rent for single day, hotel staff said there is no way we give let out room at that price. I then had to pay the hotel for the room separately. Anyway,...

Oyo Rooms - Ticket id_ [protected]: Check in denied, refund has not been processed post 3 months.

After raising a complaint here, they contacted us, shared mail to fill in bank details and a self declaration as well, but the status reference link they gave us shows as refund failed.

Firstly, they are not reversing the payment to source and then they are asking for bank details. Even though we gave them the details,...

I booked a room in OYO Samudra Executive through Booking.com on 21st April and paid the full amount of 2724.38 Rs on April 22, 2023 at 10.07 PM

The stay duration was May 2-4, 2023

I cancelled the booking on the next day on April 23rd. It is May 8th today and i have still not recd the refund. The call centre person told me 3 days back that i will get the refund in 24 hours, but have not recd it.

Booking...

I had booked a room in hotel blue light in colaba Ahmedabad ( booking id-A9UG0246) after reaching hotel the manager denied me check in said oyo made a mistake of booking a 3 capacity room where as there's no 3 capacity room in the hotel. I then had oyo executive talk to the manager which was useless. Then the owner insultingly kicked us out of the hotel. After then i had talked to no less than 20 oyo executives all of whom staled by keeping...

Please refund my payment amount 1183.00 INR for the room not booked by their system on 2nd May 2023 at 5:23 PM.

I have tried so many times on their booking customer care number and help number, but no one resolved my query. This day their customer care person was able to fetch this transaction details and said that it is in unprocessed status, but they did not start the refund process.

I have already shared GPay...

I have made OYO booking at Capital O Hotel Siddartha Elite, Opposite To NTR Health University, Vijayawada. for the period 24th April 2023 to 28th April 2023 with booking id's A87M8228 (Rs.1213), A9OA7430 (Rs.2169) and V7TX8858 (Rs.1061). The management has not provided me with these 3 invoices since I booked the hotel from OYO online but not offline. These invoices weren't available on the Oyo portal. Continuously tried to talk with oyo customer...

Ritesh Agarwal OYO
Your services are very pathetic, I had booked a room in Gurgaon on 3rd May 2023. I called ur customer support, I talked to on your customer support with Gaurav, he help me out to resolve my queries and also help me to make payment online through link, we already confirm with him to call property manager and book our room, then we visit there and the property manger denied that our payment not received and there...

I booked oyo paid through credit card today i.e. on 5th may 2023 at 11.30 PM but did not get any confirmation message nd no booking ID, but amount deducted payment successfull my registered mobile number is [protected] please do the needful...

We booked 2 rooms worth 5124, but hotel checkin has been denied by the hotel manager as we booked at cheaper rates compared to what he sells outside the oyo app. Immediate compliant has been raised to oyo customer care for resolution they promised refund with 7-14 business working days, but nothing such has been provided.

They have sent mails that refund has been initiated but no money has been credited till date and still...

We booked 2 rooms for 3 days from march 18-20, 2023. But we were denied checkin by the hotel manager, just because we booked rooms for cheaper than what he sells outside the oyo app.
Immediate complaint has been registered in oyo and spoke with customer care executives and asked for resolution but nothing has been provided from their end.

Whenever they hear refund they are disconnecting calls and sending mails showing...