OYO Rooms Complaints & Reviews

Have booked Sai Leela hotel in Puri on 4th Mar with booking id F5AP7432 for the dates from 10th to 12th Mar. Have cancelled this on 9th mar during conversation with Oyo agent and he gave reference number [protected] but he didn't shared cancellation confirmation through sms. We didn't received refund amount yet, please process refund immediately....

I made the payment but didn't receive the booking confirmation or any booking ID. The payment was of 562 Rs Via my Paytm wallet and the app doesn't show any booking I'd for the same payment made.

Here lies the loophole where I am trying to contact customer care and ask for solution, but they can't provide any as they have to have a booking Id in order to proceed.

After which I had conversation with one of the...

Booked Sai Leela - Puri on 4th March to check in for the dates from 10th to 12th mar with booking id F5AP7432. Have called customer care +[protected] to cancel room and agent confirmed that room has been cancelled and shared reference number [protected] said due to technical issues could not send cancellation confirmation to mobile.

Till now i didn't got refund, please refund amount ASAP....

We have booked a hotel room under OYO

*Booking Id*: P7TD5924
We have done the payment as well before hand through UPI.

Later contacted the hotel team to get it confirmed on their side. We got to know that we need to pay extra to avail the room. We already told them that we have paid the amount to OYO. But the hotel ppl didn't listen and told us that we can book another hotel and cancel this.
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I have booked with booking M7KD2210. But, hotel denied booking after going all the way there. I requested for refund, which was never received. I will seek justice from higher authorities for this harassment, if I do not receive my refund immidiately....

My amount worth 1210Rs. is successfully deducted, but I haven't received my booking . I paid via PhonePe on OyoRooms app, but the booking doesn't show in my app also, I also contacted the voice team. But she cut the call showing no respect to me.

How can I give the booking I'd when I didn't receive any booking confirmation?

Attaching all the proofs:-

There is a pic showing the hotel and the dates...

I booked a room on the morning of 14th March 2023, I went there in the evening and found that the room I booked (saw on the website) did not resemble with the room I was getting. Moreover they did not provide the tv and queen size bed as promised. When I asked to shift me to another room they said that they will give it provided I pay them another Rs700. I asked them for a refund, they said that they can't do anything and to contact about...

This is brought to your attention, I booked my rooms yesterday via OYO and my confirmation ID is QN0C3554. As per OYO amount for stay was ~1427/= I have been asked to pay 143/= for OYO (attached bill). and the remaining pay to the hotel.

When I visit to hotel and demanded to pay 3000/= instead of 1284/=

I reached out to OYO customer care and he transferred the call to the hotel. But the guy is speaking in Hindi...

I made a booking on oyo app with booking ID UDPY2639, booking was prepaid of ₹1637. Hotel called and asked to cancel as they have stopped receiving booking from Oyo. Oyo states that 100% refund amount will be transferred. Refund status shows successful. Refund should reflect in my bank account within 7-14 working days it states on the app. Now after 25 days of cancellation, the amount has still not reflected in my bank account.
And...

I have booked a hotel on 4th Feb 2023 from Oyo bookingDesk using their offical helpline number. They booked a different hotel for me for which they have given me a link for payment and I paid Rs.849. When I complaint about the wrong hotel, they have initiated the refund of Rs.849 on 4th Feb 2023 itself and told me that the refund will reflect in 7-14 days.

I have contacted them again on 11 Feb as there was no refund. So, they...

I had booked a room with OYO for my stay in Bangalore for 3 nights from 13 Jan to 16 Jan 2023 and paid the full amount online. After staying for 1 night decided to cancel the room. I was told that out of 2 unused days, 1 days will be forfeited and 1 day's rent of Rs.1652 will be refunded to me. My refund for this 1 day is pending even after several email escalations and phone calls. Every time the team promise to refund the amount and it...

I booked a hotel named the premium villa located at kailash colony, delhi and payed the full amount for the same ie 699. When i went to hotel the reception told me their is no booking on my name in their server.
Then I called oyo customer support first they said they are processing my booking and for half an hour i waited but it was still not showing in the hotel's server then i called them again now they told me that they are cancelling...

When you search in Google for hotels in various cities in India, the first site you will get is OyoRooms. They present themselves very professional online and even their call centre. However all that changes when you select a booking and make a payment online.

I made a booking through OyoRooms for Rs1234 via credit card on 3 March 2023 for 3 nights at Oyo Hungers Hotel in Kandari, Gujarat from 6-9 March ( 1st photo below is...

Please refund Rs. 621 asap, our Mail id:- prashantbs.[protected]@gmail.com & register contact no. :- [protected]...

I had booked a room on 16 Feb 2023 in mid night, hotel man denied giving room, so want refund, call many times to OYO rooms, no one responded, please provide me refund at earliest.
booking Id - M1FP6042...

I had booked one room in Nashik with OYO hotels in mid night at 17 feb 2023, but hotel denied giving an room, in the mid night around 3am I was on road with family, very bad service and connecting so many times to OYO, executives keep the call on hold and no refund provided, it has been 100 times I called for refund and yet no refund I got.
I request to provide me refund at earliest...

I have booked a room in Hotel crown tower, West Saravanampati, Sathy Road, Coimbatore, 641035 through oyo app by making advance payment of Rs: 523 through phone pay on 09.03.2023 for staying at the hotel the same night .
But the hotel management cancelled our booking without informing us in advance and asked us to get the refund form oyo.
Then i called oyo customer care and the oyo representative promised me that he will arrange...

A Classic AC room was booked in the name of NITIN MULLICK on OYO rooms with OYO Orchid Villa, Bhubaneshwar. Since 8th March till 13th March (booking ID-KU4D1658, BNXB9172, P9S80159, VZUF5129, LTI09456, LGI39072), total amount charged by the oyorooms was 4186. But no AC was provided and oyorooms offered 50% for 2 days in money wallet instead of refund. Or they asked to move to another location with the luggage and conveyance to be born by...

I had booked 2 rooms for a family of 5 people in Hotel Silicon, Srinagar on 10th March, 2023 through OYO for 5-7th April. Booking done amount paid through UPI to Oyo ₹2773. After booking done, I received call from hotel manager telling that they are not taking any bookings through OYO now, and asked me to cancel the booking. I called the customer service number for cancellation. They told me they have applied for cancellation and it’s...

I booked a room in hotel orient flagship 73965 on 11th march through oyo app. I paid booking amount through app but when I reached hotel, they told me that booking is invalid and if I want to checkin I will have to pay extra tariff charges which is not mentioned anywhere in the oyo. As I had no other option, I had to pay extra charges i.e. 633₹ apart from 367₹ which I paid while booking, so total bill was summed up to 1000. They also...