OYO Rooms Complaints & Reviews

On 14th April I booked a hotel in Chandigarh from Oyo and I paid the amount through net banking and booking was not confirmed by the team.
Then I called customer service and they abused me and said you are lying.
No refund nothing...
Not acceptable.shameful for such a big unicorn.
My reference no. for transaction is:
IGAPLDBUD5

Refund or confirm as soon as possible...

I have been asked to share my aacount details, but after sharing details, they are not responding to emails and not even replying.

Oyo agent has helped me to book a room he sent me the link to pay amount which was Rs.3280, inspite of this he didn't share any booking details for me my amount has been debited, and Oyo coustomer service is very poor to help me.can I get my money

My booking at OYO was automatically cancelled by the hotel and even after so many tries I am not getting my refund. Whenever I call for customer support, they are booking another hotel for me without even asking me and then keeping my call on hold for 10-15 minutes and disconnecting afterwards. I have call recordings of the same.

I regret to inform you that I am highly disappointed by this service. My refund is not initiated till today. Please do the needful and refund my amount as soon as possible.
Details of my booking :-
Booking Id - DSDP3471
Booked on :- 10th April, 2023
Payment of rs 912 was done by me through UPI

Please refund my amount as soon as possible.

I have booked hotel for two days but it is still showing pending but the money is debited from my account.

It has been one month since I made my cancellation with ID I6A60484 and I have yet to receive my refund. Despite calling the service center over 20 times, I have been placed on hold and then cut off without any resolution.

Hello sir/mam,
i have placed an order on oyo rooms on 16th of march and have prepaid Rs460.79 for that order, but on visiting the hotel, my order ws refused and i was made to cancel the order. After that i have contacted the customer care team at oyo several times and everytime i was made to wait for 72hours in order to to process the refund but still after so many dayss i havent received my refund. please look into the matter and kindly initiate my refund as soon as possible.

Azam
from Aligarh, Uttar Pradesh
April 9, 2023
Address:
Gonda, Uttar Pradesh, 271001

I made a transaction for booking a hotel via oyo rooms on 30th March 2023 with transaction amount of 699/- (from paytm). I cancelled the booking on the same date (30th March 2023) due to extra money demand on hotel check in and it has been more than 14 working days since oyo is telling me that they have initiated the refund and that i will receive the amount within 14 working days. I asked oyo for the bank reference number so that i could confirm whether there is any issue with the bank. After confirming with the bank mentioning the transaction the bank says we have already updated your transactions but your biller has not initiated the refund. I asked oyo again for telling them that there is no issue from the bank side. Kindly initiate the refund but the response from oyo is same that your bank reference number is so and so and to talk with your bank. I am fed of calling oyo and icici again and again without any worthy results.

I made a transaction for booking a hotel via oyo rooms with transaction amount of 3460/. I cancelled the booking on the same date and i booked from 6-8th march 2023 due to some reason i cancelled and it has been more than 14 working days since oyo is telling me that they have initiated the refund and that i will receive the amount within 14 working days. I asked oyo for the bank reference number so that i could confirm whether there is any issue with the bank. After confirming with the bank mentioning the transaction the bank says we have already updated your transactions but your biller has not initiated the refund. I asked oyo again for telling them that there is no issue from the bank side. Kindly initiate the refund but the response from oyo is same that your bank reference number is so and so and to talk with your bank. I am fed of calling oyo and icici again and again without any worthy results.

Today I was searching for oyo hotels for a ciry i will be soon visiting. While searching for it i created a booking by mistake for the default date set which is for today. It happened around 1 pm and i cancelled it too within 2-3 mins. Now while cancelling there is no option for booking made by mistake so i chose one kf the option from the list and wrote in the description that booking was made by mistake.
This happened because i had...

Today I was searching for oyo hotels for a ciry i will be soon visiting. While searching for it i created a booking by mistake for the default date set which is for today. It happened around 1 pm and i cancelled it too within 2-3 mins. Now while cancelling there is no option for booking made by mistake so i chose one kf the option from the list and wrote in the description that booking was made by mistake.
This happened because i had some balance present in my ouo rupee so the booking was made instantly and there was no pop up window asking if i am sure as soon as i clicked on the booking button by mistake.
Their OYO rupee wallet don't have option to take the money out to your bank account. And I had balance in it because in january when i was trying to make booking their app had some issue which was not showing booking confirmed although miney was getting debited. So, I made the booking through customer care and they refunded the amount in oyo rupees.
After that, I talked to their customer care twice but they were saying that booking was made after 1 pm so no refund can be done.
They don't have option in their cancellation menu for booking made by mistake that's why i chose an option and wrote in the description that it was a mistake.
And their customer service was telling me to make a fresh booking within 24 hours and once the check in and check out is done from that booking my previous amount will be refunded.
So, they expect me to pay money to get my money back.
Also they have taken hostage of the remaining amount in my oyo rupees wallet.
I don't want to use their app after such a bad experience but they son't let me take my money back from the wallet. So, I am pressurized to use their service.

Respected Sir,
I booked a hotel through OYO on 05/04/2023 for 07/04/2023 to 09/04/2023. But when I got to the hotel the owner told me that we do not take booking through OYO and told us (me & my mother) to get off their property. It was around 10 pm and my mother was not feeling well, so we just booked the room again for 2 days for Rs. 2000 and my hotel booked through OYO was prepaid and was Rs. 848. At that time we were helpless and we were also scammed Rs. 2000. In the end we took the booking and we are staying in that hotel.
The hotel's name is Flagship Hotel Hill View, Jaipur. I am attaching the voice recording of the owner confirming that he does not take bookings through OYO. I am sure that you are gonna do something about it.

Thanking You,
Sahil Aftab

I booked a room in hotel orient flagship on 6th april through oyo app. I paid booking amount through app but when I reached hotel, they told me that booking is invalid and if I want to checkin I will have to pay extra tariff charges which is not mentioned anywhere in the oyo. As I had no other option, I had to pay extra charges i.e. 600₹ apart from 400₹ which I paid while booking, so total bill was summed up to 1000. They also refused to give me bill. Even though I am sharing screenshot of payment done by me. This is totally not expected from oyo. I just want refund for extra money that I paid which is 600₹ as soon as possible. I have contacted oyo service multiple times but it is not worth contacting. Executives are only putting calls on hold for long hours and not responding. Resolve my issue as soon as possible.

I booked a room in hotel orient flagship on 6th april through oyo app. I paid booking amount through app but when I reached hotel, they told me that booking is invalid and if I want to checkin I will have to pay extra tariff charges which is not mentioned anywhere in the oyo. As I had no other option, I had to pay extra charges i.e. 600₹ apart from 400₹ which I paid while booking, so total bill was summed up to 1000. They also refused to give me bill. Even though I am sharing screenshot of payment done by me. This is totally not expected from oyo. I just want refund for extra money that I paid which is 600₹ as soon as possible. I have contacted oyo service multiple times but it is not worth contacting. Executives are only putting calls on hold for long hours and not responding. Resolve my issue as soon as possible.

I had booked oyo hotel from 25 to 26(checkout) november 2022. He did let me check in so I called oyo executive and he booked me another oyo and I paid again full online(2nd time). That hotel did not check me in as he said the hotel is booked for marriage and it's oyo's mistake that they booked. So I again called executive and she booked me another oyo room again. I paid full advance(3rd time) and she said I will get a full refund of the previous two bookings. So I went to the 3rd hotel and he refused me to check in again and said NO ONE WILL ACCEPT OYO PAID BOOKINGS. So with no options left and completely tired I went for an offline booking in another guest house.
Still today 6 april 2023. I did not get my refund

Hi Team

My Booking ID H3VO6310

My refund amount of 3469.50 is not processed yet. Can you please expedite it.

Thanks.

This thread was updated on April 5 2023
On 5th April 2023 I got the bedrooms booked in Super OYO 24453 Day Springs the support person confirmed the booking after I made the online payment and gave the booking id as QLO38941 but when I reached the hotel they denied check- in stating they don't accept online payment booking as they are not getting payment from Oyo people and rooms are booked at low cost so he didn't allowed us to check in even after requesting, I immediately called the oyo call centre but they would ask all details and kept disconnecting the call I did ask to connect me to manager but they would talk and disconnect the call lastly one person from customer support said he is transferring me to service team who will help but I waited for more than 20 minutes on line and then call got disconnected.
Terrible experience from the Hotel Management.
I am requesting for my refund of 1360.

We have booked hotel rooms through Oyo Rooms at one their property(property cod :BLR006) at Capital O Amethyst Business Hotel Near Ragigudda Sri Prasanna Anjaneyaswamy Temple, Banglore for 10 days from 7th Dec'22 to 17th Dec'22. While reaching hotel, even though booking through advance payment, we have been forced to complete the entire payment of Rs. 23634, which we have paid with no option during night hours. On very next day, we came to know that hotel has recently faced one fire incident & is with bad shape now for all the service like basic service of hot water while winter season in banglore. so we immediately requested for quieting the hotel & refund for the rest of the days but it took 3 days to confirm by hotel owner & Oyo helpdesk as well. And we received the written confirmation of refund of 7 days i.e. Rs. 16543.8 on mail dated 18 Dec'22 to process it withng 7-14 working days but till today we neither received the refund not any confirmation on the process.

Had booked OYO rooms in Gurugram sector 55 on 4th April 2023vide their app, thru booking id KU632233 however on reaching the location there was no hotel their and even the property manager was not available on the number shared. Tried reaching out customer care but in spite of repeated calls and follows up for almost 2 hrs there was no solution provided. Then again booked a room thru tele calling service of OYO booking id W2LF2711 and made an advance payment, but the property manager denied check in stating that OYO prices we don't offer room and asked for premium in case room is required. On again following up with the OYO customer care in spite of again following up for couple of hours there was no resolution.

Almost 4 hrs I was on road running from one oyo room to another and on repeated calls with OYO team but of no help.

Strict penal action should be taken against OYO as even after taking advance payment they don't provide rooms and harass the customer

I had to cancel my booking J4V57618 the same day within the space of sometime for some unforeseen reasons and as per policy I am eligible for a full refund. However, I have no updates on the status of refund and all my calls have ended up being disconnected abruptly or without solution. I paid Rs 8839, the cancellation email shows Rs 8435. My Oyo website profile doesn't even show my booking details . No clue if the refund will happen or what the current status of my booking is.