OYO Rooms Complaints & Reviews

I booked a room using Oyo rooms, made a payment of 3371 on 6th may 2023 using gpay. But for the payment they didn't provide me a booking id. After contacting the helpline they denied of any such transaction. It's been almost a month still they have not resolved the issue. Please help

I had booked a room back in February. Here is the details attached:
Dear Customer

Thank you for choosing *OYO*. Your booking for Capital O Hotel Vitthal Inn is confirmed.

*Booking Id*: D4E26171
*Check-in Date & Time*: 04 Feb, 12:00 PM onwards
*Checkout Date & Time*: 06 Feb till 11:00 AM
*No. of Rooms*: 1 Classic Room
*Number of Guests*: 2 guests
*Address*: Block A, Yashone, Hinjawadi - Wakad Rd, Shankar Kalat Nagar, Wakad, Pune, Maharashtra 411057
*Reception Contact*: [protected]
*Directions*: https://bit.ly/3w0o9um

Pay now to save extra *₹374* - https://oyo.ac/DPYLsUL.

*Please Note* - You can check-in using any government issued ID (except PAN card) and address proof of any local or outstation address. Do carry your original ID (Photocopy not accepted) for cross verification. Couples are welcome.

Manage your booking online - https://oyo.ac/wWPLsV0.

For more assistance, please visit the Yo! Help section on https://oyo.ac/VffLsUw.

Wish you a pleasant stay!
Team OYO

But when I went there they denied check-in saying rooms are not available.
BUT I PAID RS. 1497 IN ADVANCE. I CALLED IN CUSTOMER CARE AND THEY SAID THEY WILL REFUND ME. I RECEIVED A MESSAGE STATING REFUND IS PROCESSED SUCCESSFULLY AND IT WILL REFLECT IN MY ACCOUNT WITHIN 7-14 DAYS. BUT IT HAS BEEN MORE THAN 3 MONTHS NOW, I STILL HAVE NOT RECEIVED MY REFUND.

Hi oyo team,

Booking id :[protected]

I booked a hotel oyo property (Classic double or twin, quantity-02) in varansi, oyo 22703 jee's stay through agoda apps on 29 mar, 2023 for check in on 28 april and check out in on 30 april 2023 and made a complete payment of rs. 5775.71/; i also received confirmation that the hotel booking was completed via [protected]@agoda-messaging.com and receipt by agoda company pte, ltd dated 29 march, 2023. Both screen shot uploaded)

When i arrived at the hotel, they denied my reservation, stating that they did not receive my amount either from oyo or from agoda company. L was shown modified bill amounting rs 7197.13/ and made to pay all the amount without deducting rs 5775.71/ by the owner of oyo 22703 jee's stay. I was told by the jee's stay hotel owner that he will forward request to refund of booked amount and it will be credited in my account. But still i did not receive my amount to my account.
Please take appropriate action as deemed fit for refund my money, or i will have to file an official complaint with the consumer court for misleading/fraud to the customer.
Mobile no. Of jee's stay hotel-[protected],

I made a payment for a hotel booking in Oyo application. The booking amount was 1088. The amount was deducted but the booking was not confirmed so the booking Id was also not generated. I called Oyo customer care several times but they didn't solve the issue and kept forwarding the calls. The UPI transaction Id is[protected]. I want to get the refund for the aforesaid amount. The screenshot of the transaction is attached herewith for reference.

I made a payment for a hotel booking in Oyo application. The payment amount was 1088. The amount was deducted but the booking was not confirmed so no booking Id was generated. I called the customer care several times but they didn't solve the issue and kept forwarding my calls. The upi transaction Id is[protected]. I want to get my refund for the aforesaid amount. The screenshot of the transaction is attached herewith for reference.

We booked our room through Priceline on Priceline the hotel looked nice and rooms looked nice and I knew there would not be a breakfast bar but it had that they had mini refrigerators and microwaves so that was fine. It also advertised TVs etc we get to the hotel and check in he tells me no tv, no coffee pot, no refrigerator and no microwave. We get up to the room there’s no light switch in bathroom, no toilet paper, no light in room, tape on lock, rips and holes in the blankets so we walked right back out. It is not what was advertised at all. When I asked for refund he said he was sorry and that I had to contact customer service. That did not good because I booked through Priceline I contacted them and they contacted the customer service and I was denied a refund! This is unacceptable and again false advertising!

My booking number was N5A05415. After I reached to the hotel the hotel denied my check in saying they are full and no room was available. At first they didn’t even find my booking. After I showed the booking confirmation on my phone they denied booking. Then I called OYO and after 30 min of fight oyo agreed to give me a full refund. This happened on 10 May 2023. Today is 22nd May 2023 and I am still awaiting for refund.

I booked room in oyo hotel orbit inn on 21st may through oyo app. My booking ID is ZRVC1048. But at checkin property manager told that he cannot give room at such low price and I had to pay extra money. So apart from 522₹ which I paid on app, he took extra 878₹. I tried to contact oyo customer service but I was not able to connect. As I was travelling from a long journey, I had to pay extra money. I am sharing screenshot of payment done by me. Kindly refund my extra amount which I paid which is not acceptable as I have already paid on app.

I have been denied check in to the Oyo property collection o 78675 collection o key rooms for booking ID AJ3P4613, when we went to the property they said we are not taking bookings through Oyo now. They asked us if we want they can shift us to a near by property, which is not even decent and we denied. I called 100 times to Oyo customer care from the app and they said I can’t contact the property and are manager they are not picking and they put me on hold for 10 minutes then disconnected the line.
As of today, 21st May I called them again and the customer care executive said the property manager has denied this and said they are taking in bookings through Oyo, I asked to put on conference and he said she is not picking up anymore.
I have not been refunded yet, I have never stayed at this property for this booking and on the app it shows check in and checked out. This is such a bad experience with Oyo hotels and I will never book again. I need my refund back from them

I have been denied check in to the Oyo property collection o 78675 collection o key rooms for booking ID AJ3P4613, when we went to the property they said we are not taking bookings through Oyo now. They asked us if we want they can shift us to a near by property, which is not even decent and we denied. I called 100 times to Oyo customer care from the app and they said I can’t contact the property and are manager they are not picking and they put me on hold for 10 minutes then disconnected the line.
As of today, 21st May I called them again and the customer care executive Shoaib who said the property manager has denied this and said they are taking in bookings through Oyo, I asked to put on conference and he said she is not picking up anymore.
I have not been refunded yet, I have never stayed at this property for this booking and on the app it shows check in and checked out. This is such a bad experience with Oyo hotels and I will never book again. I need my refund back from them

Hi Team,

Myself Aswin

I booked a hotel in oyo on 17/05/2023 booking id is IEKB1085 and payment is also done via gpay( added screenshot for booking and payment).

My check-in date is 20/05/2023.

Today morning I called the Hotel for confirmation, hotel manager said like I need to pay 500 rs extra. So I called oyo help team and informed about the same, one of your customer service person kept me on hold and spoke with hotel and oyo manager and later said like issue is resolved you can check-in without any issues. So I went to the hotel, again that hotel manager denied my check-in request. This time he said like all rooms are sold out. But I payed for the room on 17/05/2023.

Again I tried to contact oyo help desk. They were saying you check in with different hotels but those hotels have low ratings. I didn’t accept it.

Without my concern some different hotel got book which is showing in the oyo app. ( adding screenshot for that too)

Because of you guys, my hole vacation plan got spoiled.
How can you deny my check-in even though I paid full amount in advance.
I travelled 70 Km from my local to this hotel. Is this a joke to say we don’t have rooms.

Necessary action should be taken regarding this issue.

I’m not going to leave this issue just like, plaining to take legal action against oyo. There is nothing wrong from my side. Oyo made my day terrible.

Hi Team,

Myself Aswin

I booked a hotel in oyo on 17/05/2023 booking id is IEKB1085 and payment is also done via gpay

My check-in date is 20/05/2023.

Today morning I called the Hotel for confirmation, hotel manager said like I need to pay 500 rs extra. So I called oyo help team and informed about the same, one of your customer service person kept me on hold and spoke with hotel and oyo manager and later said like issue is resolved you can check-in without any issues. So I went to the hotel, again that hotel manager denied my check-in request. This time he said like all rooms are sold out. But I payed for the room on 17/05/2023.

Again I tried to contact oyo help desk. They were saying you check in with different hotels but those hotels have low ratings. I didn’t accept it.

Without my concern some different hotel got booked which was showed in the oyo app.

Because of you guys, my whole vacation plan got spoiled.
How can you deny my check-in even though I paid full amount in advance.
I travelled 70 Km from my local to this hotel. Is this a joke to say we don’t have rooms.

Necessary action should be taken regarding this issue.

I’m not going to leave this issue just like, plaining to take legal action against oyo. There is nothing wrong from my side. Oyo made my day terrible.

Payment done but booking id not generated. Kindly refund my money.

Rs. 655 got deducted while I was paying through phonepe upi with transaction id T2305151155416013544736 and utr[protected]. But booking not done. I got no booking id so please refund my money.

Booking Id
AOE01356
Booked by Praveen on Thu, 11 May 2023
SPOT ON Gayatri Comforts
Gayatri Comforts
353, Yelahanka Satellite Town, Yelahanka, Bangalore

Payment Details
Total Amount ₹411
Room charges for 1 Room x 1 Night ₹1485
Discounts - ₹1074
Total booking amount ₹411
Paid Amount - ₹411
Paid through Credit Card 5:40 PM · 11 May 2023 - ₹411

After Paying the full amount in app. the hotel people are asking for 600 more.
So asked Oyo o solve the problem.But they said it will be solved with in 12 to 48 hours.
But OYO Customer service said they can not contact to Business Manager and do not give my refund.

I did place a booking yesterday on 11/5/23 and when i reached on the property i was asked to pay upfront and a room was allotted to me when i entered the room the was very bad. IT had the following issues.

1) there was spider webs ( showed it to the Oyo team )
2) TV wont work ( was checked by the oyo team )
3) Window had garbage Dumped outside the room ( showed it to the Oyo team )
4) The room did not appear as the one they displayed on the oyo App.

at the same time i reached out to the property front desk asking him to change the room as this room is not stay able. He refused to change the Room stating the property had no other room. While i could see that people are checking out of the property.

Then i reached out to the customer care the chat bot asked for few images which i did upload the same time.

Then i called up the customer care the customer rep Neha was on the call.
She tried to reach out to the Property owner and area manager but there was no response from them. I asked the receptionist to talk to the rep he refused for the same. she then informed me that they would follow up with the property owner and area service manager and get back to me in 20 min they didn't pick up the call. Then she assured i would be given a resolution in 24 to 48 hours.

After 3 Hours i got a call from customer care she asked me all the details and tried multiple times i was on hold for more then 1 hour But the property owner nor the area service manager picked up.

Then next day i got a mail stating my ticket was closed because the could not validate the case.

I spoke to escalation manger Mr. Gupta he again tried to reach out to property owner and area manager no response from them. But now he said he wont be able to do anything and offered me 20% cash back in form of oyo cash.

My Booking ID : A09N7770
Ticket ID : [protected]

Amount not refunded yet.
Deatails of complaint given below:-
Ticket ID: [protected] | Ticket Type: SIG Escalations | Resource Type: Booking | Resource ID: NACO2515.

Kindly look into it.

I booked the super oyo townhouse 691 hotel. The hotelier made me wait for an hour. After waiting for an hour, he refused that your payment has not been done.After the payment was cleared, the hotelier took extra money from us for GST. We paid GST, after paying GST, we check in, but due to non-functioning a.c. in the room, we asked to change the room. On being asked to change the room, the hotelier asked us to pay 1500 rupees and take classic room. We refused to take the classic room and asked only to take the deluxe room.The hotelier started denying that we do not have a deluxe room and started talking in the voice of misbehaving.We ordered Minral water bottle but the hoteliers refused us. We don't have mineral water bottle and they brought water to us in the jug. We reached by 11:30 but we were not given entry to the room till 1:00. We had toured all day and were very tired but we faced inconvenience in hotel again and again and also tolerate misbehaving of hotel staff. Everyone knows corona is going on even then they did not give us the mineral water bottle.

I have booked a hotel in Bhopal for my mom and sister. It was confirmed and paid and they reached the hotel and the hotel guy abused them for making a booking with OYO and threw them out of the hotel.

being new in the city they kept asking him for their room but he didn't bother. My sister had an exam the same day in Bhopal. That is why she travelled 17 hours and reached there, she kept requesting that my exam will be missed. Please give us the room cause we had a confirmed booking but that guy just said leave the hotel or pay 2000 extra in cash.

I am not gonna forget the truma my mom and sister faced and I am gonna take it to the last breath. I am gonna complain in every possible portal.

I have collected 73 past confirmed orders with OYO with the same pattern that people reached the hotel and denied check in without paying extra in cash.

Booking ID: I1DI5104

HI OYO TEAM,

Booking id : YAHM4680.

I booked a hotel through OYO Rooms in Delhi on April 12th, 2023 and made a complete payment of Rs. 2583; I also received confirmation that the hotel booking was completed.

When I arrived at the hotel, they denied my reservation, stating that they did not receive my amount from OYO Rooms. later i contacted OYO customer care team and they told that i will get complete refund. But still i did not receive my amount to my account. Customer care people are uneducated and just transferring the calls to IVR. such a worst customer care service team.
Please refund my money, or I will have to file an official complaint with the consumer court for frauding the customer.