OYO Rooms Complaints & Reviews

Hi Team

My Booking ID H3VO6310

My refund amount of 3469.50 is not processed yet. Can you please expedite it.

Thanks....

This thread was updated on April 5 2023
On 5th April 2023 I got the bedrooms booked in Super OYO 24453 Day Springs the support person confirmed the booking after I made the online payment and gave the booking id as QLO38941 but when I reached the hotel they denied check- in stating they don't accept online payment booking as they are not getting payment from Oyo people and rooms are booked at low cost so he didn't allowed us to check...

We have booked hotel rooms through Oyo Rooms at one their property(property cod :BLR006) at Capital O Amethyst Business Hotel Near Ragigudda Sri Prasanna Anjaneyaswamy Temple, Banglore for 10 days from 7th Dec'22 to 17th Dec'22. While reaching hotel, even though booking through advance payment, we have been forced to complete the entire payment of Rs. 23634, which we have paid with no option during night hours. On very next day, we came to...

Had booked OYO rooms in Gurugram sector 55 on 4th April 2023vide their app, thru booking id KU632233 however on reaching the location there was no hotel their and even the property manager was not available on the number shared. Tried reaching out customer care but in spite of repeated calls and follows up for almost 2 hrs there was no solution provided. Then again booked a room thru tele calling service of OYO booking id W2LF2711 and made...

I had to cancel my booking J4V57618 the same day within the space of sometime for some unforeseen reasons and as per policy I am eligible for a full refund. However, I have no updates on the status of refund and all my calls have ended up being disconnected abruptly or without solution. I paid Rs 8839, the cancellation email shows Rs 8435. My Oyo website profile doesn't even show my booking details . No clue if the refund will happen or what...

I had a reservation for the 27th through 29th of March with booking ID CO2T7292, but the hotel manager refused to accept it two days before check-in, forcing me to cancel the reservation. Almost 10 days after cancellation, I still have not received any refund....

Hi

I need to write this mail regarding fraudulent activities done by OYO, they booked a room in a hotel which has been closed 🔒, hotel's contacts no. also has been deactivated. And more over customer service centre they didn't have any responsibility to give solution but they have tactics to escape, they literally make me on hold for 20-30 min and than disconnected again and again. OYO team is became a scammers team. They...

I have made payment thrice due to payment failure and out of those three two times payment got failed.

Booking ID Confirmed - LMVZ6588 (No issues in this one)

It is showing random amount and no refund in the application for below mentioned.

Booking ID which needs to be refunded
R4DM7252
VONI7662...

I paid Rs.3564 twice through Google Pay to OYO app on 02.04.2022 to book a hotel in Hyderabad. My money got deducted but the booking was not confirmed by the Oyo app nor was any refund initiated from their side. On Calling customer care, they told me to hold the call for 15 minutes after which they ended the call.
This behavior is not at all acceptable and I want my refund.

Made a third booking to pay during check-in....

What: Suspected Drug Traffic transaction
When: roughly around 3:50 PM on 4/1/2023
Where Oyo Hotel 3334 S Us Highway 77 Who: A gold colored sedan with a very loud bass system sped in and stopped in front of one of the rooms, a short Hispanic looking 20-30 year old male met the driver, something was exchanged with tight fists, the male looked around and appeared to be nervous looking to see if anyone was watching, the exchange...

I booked OYO hotel with oyo executive on 1st April, 2023 at 1 Am.
The hotel name is Collection O DSP located in mahape.
When I reached in hotel by 3 Am, hotel manager denied to provide me room by stating that oyo has charged very less amount for room.
I called oyo executive in front of manager. But no positive response received from executive.
In the morning, I spoken with another executive for the tarriff...

Hello Team,

For my booking from OYO - XAKF8874 I faced a pathetic / nonstandard support from OYO & partner hotel. I made the prebooking & paid all the amount, while reached hotel they don't have room available. They have asked us to travel 15 km distance another hotel. While contacting the customer support they have usual standard term responses, the money will get after 10 working days, sorry for the inconvenience. In such...

Hi, I booked a room today at Oyo Rooms. Payment was made via HDFC Bank using phonepay. Money was deducted from my account but booking was not made successfully. I enquired calling Oyo customer support but they were failing to assist me with this because I didn't had any booking ID. Kindly look into this & process my refund ASAP. Attached is the transaction details done to Oyo Rooms....

I booked a hotel on March 29, 2023 at Flagship Swastik Inn from oyorooms. The booking ID is NM782788. I already paid Rs. 116 for booking. But the hotel denied my booking right away.

I called oyo customer care twice and explained the issue. In both the cases oyo customer executive told me to be on the call while they would contact the hotel. And, in both the cases they hung up the call after 15 minutes without even talking to...

Booking ID : KS6P3764
No. Of rooms - 2
No. Of guest - 6 ( women's)
Booking Amount : ₹ 2795
Booking person name - Vinita moon
I have booked 2 room for 2 days via OYO app. The room shown on app was having TV clean room, but when I booked it and checked in the hotel the room was stinking, bed sheet were not clean, and manager was not cooperative. Room was not what as shown in pics. We book 2 rooms for 6 persons...

Dear Sir / Madam

we have booked a Room in ooty from 11.11.2022 to 13.11.2022
Booking ID is SO5A6466 with 4 room for 9 Adults and 4 Children's
Hotel name is Hidden Valley "OYO flagship 702208"

we have made a advance of Rs.4795 /- on[protected]. we got the confirmation from OYO

We started to travel on 11.11.2022 from Bangalore to Ooty on the way we got a call from hidden valley...

I have booked a room from 4th to 7th Jan 2023 on OYO. But upon arrival at the Hotel, the hotel denied to provide us the room. We made a complain with OYO but no resolution. After many complain they said they have refunded the money and it will credited in your account in 14 days. but it never did....

After having pre-paid on the OYO app for a OYO Collection O room booking on March 1st 2023, hotel(Dhruva's residency) denied check-in as they claimed they were not a part of OYO and they wont allow entry.
After speaking with the customer care(who didn't even have an idea the hotel was no longer under oyo), they intiated my refund on 2nd March and said the refund would be reflected back in my account in 7-14 working days.
br...

This is the complain I am raising second time, I havn't received payment yet even after 15 days. I had booked a room on 16 Feb 2023 in mid night, hotel man denied giving room, so want refund, call many times to OYO rooms, no one responded, please provide me refund at earliest.
booking Id - M1FP6042...

Booking ID - UNZT3675
Actual Amount : 898/-
Amount paid : 1674/-

We have booked room for 898/- for two nights in app and but at the time of checkin they asked us to pay 1674/-. As due to midnight they forced us to pay so we paid the amount to the account in hotel person in the name of E Yugandhar. While we were in hotel we called CX support and taken property manager in Conference and confirmed as he is taken...