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OYO Rooms Complaints & Reviews

3.8
Last updated Aug 19, 2022
Complaints 5580
Resolved
4054
Unresolved
1526
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OYO Rooms reviews & complaints page 8

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I booked an oyo property(oyo10454 hotel riviera)my booking ID (GAK94669) on 26th july 2022.I booked through oyo app with which I was supposed to pay rs300 but at the time of check-in the receptionist asked us to pay 1200 and was denying check in at the amount shown on the app...it was 4am, we came from chennai with a patient and can’t just shift hotels at that time of the day I called oyo customer care but they did nothing to help me, ultimately...
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The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Oyo Rooms — Refund was not done and no response in Customer care

I booked from in Pondy through OYO. Before booking data I got call from hotel and they told there is no rooms available you have to cancel the room . I made the payment already when I went to call through app it’s showing no amount will be refunded if I cancel . But it’s not my issue I contacted OYO Custumer care also they told me to cancel through app and I will get my refund . From that day I’m calling Custumer care there is no proper...
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The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Oyo Rooms — Oyo Rooms Hotel Owner Demands for Extra money for my booking Room

I booked hotel in Varanasi from OYO app and paid whatever price was showing. When i arrived to hotel, Hotel first checked in on APP and then asked for more money. Then i contacted Oyo support, they said to me pay rest of the amount and we will refund after checkout .They asked me to collect original bill and forward them .I followed all the instructions .But after 1.5 months of follow up they stopped responding....
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My booking I'd: Z1KG0987
I paid 1389/- for booking the Oyo rooms then after I cancelled it for better choice. I got refund of RS 396 only . And no information about the remaining Rs 993. I called to the customer care services for number of times but no use. My email ID is [protected]@gmail.com...
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Hi Cheaters,

I believed that Oyo is a good start up company and very helpful for their customers

But, to my shock, it's DISASTER.

I have made a booking on Oyo - I have used Oyo Money and Coupon and pre payment discount - paid 223 rupees to you people.

As the price is low none of your hotels accepted my entry - I have roamed to 3 to 4 hotels on that particular day.

Worst...
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I paid a sum of 2997 through Google pay which was deducted from my account but however the OYO app told that payment was unsuccessful
Where as the money was already deducted on reaching the hotel they told me that no transaction or confirmation from OYO has come to them about the payment so I had to pay on their UPI scanner as well which made my budget double
Please look this matter and refund the money to me and not to the...
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The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Oyo Rooms — Refund Failure From Oyo

On 15th july i booked an oyo room for the dates 19th-20th july and made a payment of 1319r.s which i made through my ola wallet, the amount was debited and room booked but due to some unfortunate event i had to cancel the booking and i cancelled it on 19th july before 9 AM which according to OYO is the maximum alloted refund period incase of cancellation, and i was told my money will be refunded back to me, upon checking the app i was showed...
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I made booking using Oyo app
My booking I'd :- PD4E7984

I tried to contact customer care support but no response from their side, i paid for my booking and due to some reason I cancelled it it's showing in my app half refund is initiated but as per Oyo policy i am eligible for full refund and i still not getting the half refund was initiatiated by Oyo ....
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Hello

I booked oyo and I was promised to refund me 1000 rupees while checkin and also got confirmation mail for that.

Still didn't receive any input from them.
When I am trying to call them they are harassing me like anything.

I have mailed them multiple times but still no update.

Below are the details

Ticket ID: [protected] | Ticket Type: SIG Escalations | booking...
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Your customer support is continuously holding my call I have cancelled my 2 bookings but didn't recieve my refund yet it's a request to refund my amount ASAP

BOOKING ID -YUBE2976
BOOKING ID- ZMNE9619...
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The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

OYO — Check-In Denied and full refund not processed

Hi,
I made a prepaid booking from OYO app on 24th July and there on the app it was mentioned that local Id is accepted.
Upon reaching the hotel, they denied checking in with an Aadhaar Card as ID proof.
I had to cancel the booking and the amount RS 566 was already paid.
I have told this issue several times to customer care but they have failed to provide a proper solution.
I want the full refund of RS 566...
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Booking I'd SGN51544
THERE SHOULD BE 2 REFUND FOR THIS
1 Ticket ID: [protected] for 400 inr because the hotel charged me more at time of check in I have email approval for this refund dated 8 July but the amount is not yet credited
2.Ticket ID: [protected] for 200 INR because I had opted for breakfast option and hotel denied that saying they have no clue of it. This amount I got refund of 14 days as confirmed
br...
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This is regarding booking id LUW55615 . I paid an amount 2694 INR and booked the hotel room. I was on the way to the Banglore when I recieved a msg that due to unavailability the booking will be shifted to some other hotel or cancel to get a full refund. I didnt wanted to be accomodated in a auto booked hotel . So I clicked cancel to get a full refund. Now, its showing refund amount 0 . I trued reaching Oyo support throught email twitter...
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I made booking using Oyo booking I'd :- PD4E7985, and i cancelled it on same day because they are charging me more money so as per refund policy i am eligible for full refund but they initiated refund of 367 rupees and that amount also i didn't getting in my bank account i tried to contact customer care service but no response from their refund management, it's a very terrible experience i got from Oyo...
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Hotel details
oyo townhouse 067 chhattarpur opp.tivoli garden
booking id: OP5Z2709
ask for refund on 3rd july
not giving refund for more than 20 days and there is not a single way to contact them. There is not a real helpline number of oyo where someone can resolve issues.
I had paid ₹ 551for the booking through paytm wallet
And due to some issue with the hotel booking i cancelled the booking...
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I had a booking on oyo, booking ID is SW554390. Owner wanted bookings price more than floor price and it was logged under the Ticket ID [protected].
Its been 17 days but i have not received my refund...
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I made a transaction for booking a hotel via oyo rooms on with transaction amount of (). I cancelled the booking on the same date due to booked hotel was not exists on provided address and it has been more than working days since oyo is telling me that they have initiated the refund and that i will receive the amount within 7 working days. I asked oyo multiple times that there is no refund received, kindly initiate the refund but the response...
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I do not receive GSTIN Invoice. My booking id is E7QW5079....
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HI team,

I haven't got my refund amount till date below are the details:
Booking ID: BJ0A2244

[protected][protected][protected][protected]
Dear Customer,
Your refund of amount INR 1477.0 against Booking ID: BJ0A2244 has been successfully completed. It might take up to 7-14 business days for this refund to reflect in your account.

In case you do not...
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The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Oyo Rooms — Need refund total amount which I paid to Oyo rooms

Hi this is Sridhar I booked a hotel room on 23rd July 2022
1.Spot on 39787 radhakrishna deluxe lodge booking I'd-XKG10600 paid Rs. 1018 and Rs. 99 through phone pay and the booking got confirmed and went to the spot and enquired to the Oyo staff who was in reception and he told me that OYO partnership is cancelled from past one year so he didn't allowed me to check in and I called to the customer support immediately and informed the...
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