OYO Rooms Complaints & Reviews

I have not been refunded amount regarding my booking. I was denied checkin by the hotel staff reason being that they had not received the booking amount from the company side. I had paid at the time of booking but still was denied checkin and was told that I would refunded within 7 to 14 days. Its been about a month and still not received amount in my source account. Customer care did not transfer my call to the concerned department. I am attaching my details:
Name - Rahul Kumar
Booking Id - TT6K3711
Booking Date - 20th May, 2020

I had done a prepaid booking from oyo app for a hotel in mumbai. I was denied checkin as the hotel staff said they had not received payment from the oyo company. I filed a complained in the customer care . I tried calling them several times but none of them responded and were behaving badly. Its been a month since the amount is stuck. Please help me. I am attaching my details below.
Name - Rahul Kumar
OYO Booking Id - TT6K3711
Booking - 20th May - 22nd May
Place - Mumbai
Phone - [protected]

While booking the hotel room, I selected breakfast option which was available, but after reaching the hotel, I was denied breakfast saying we don't have an in-house kitchen, and you have to pay extra for breakfast.
The hotel manager told us to contact Oyo to get a refund.

I tried to contact Oyo, and after several calls, they said the refund of 4500 rupees has been initiated, and will be processed within 7- 14 business days. But after waiting for an entire month, we did not get the money back.

Then after repeatedly trying to contact Oyo, they said that there were some technical errors on their end, and the refund was not processed. Then they initiated the refund again, and as usual, it is has been more than 7- 14 business days. I would really like the money that Oyo stole from me back as early as possible. I've also attached a screenshot from a previous email where it is mentioned that the refund process was initiated. Kindly advise me on how I can get back the money that Oyo stole from me.

I have tried to contact Oyo several times, even at the front desk. However, after hearing my concern about Oyo scamming me out of my refund, the front desk puts me on hold for a suspiciously long period of time with the excuse that they are checking something, and after a while, the call just fails automatically.

I genuinely do not know what to do now.
Booking ID: K0F74810
Hotel Name: Flagship Flagship Hotel Pioneer
Check- in date: 23/04/2023
Check- out date: 28/04/2023

We booked two OYO Rooms ( UDYG1950- OYO Flagship Laxmi Residency) and upon reaching there we were shocked to see that the Hotel is right in the middle of a Vegetable market, where traders come to sell their Vegetables at midnight 1.00 am.
And further there is no carpark available at the Hotel, and that we will have to park the Car 1 km away from the Hotel.
Upon trying to contact the Customer Service there is no proper response and we were told to be on the line for more than two hours.
Now I receive a mail saying that I did not show up at the Hotel and that there will be no refund.

I booked room in Oyo app by calling Oyo that guy said he has room available for the date I asked and told me it will cost 6300 but i[censored] pay now through gpay it will be Rs.5652 so I said ok then send a request to my gpay I paid amount deducted from my account and gpay shows payment successful but that guy Said I lying i didn't pay and ask me to pay again that he will send request but denied.
Then I called my bank they said payment done from their said they can't do anything ask gpay or Oyo .then I called gpay they said same that the payment was successful and oyo received the money I should ask them.

I attached screenshots of oyo where they agreed to pay refund now they are not providing refund

I booked hotel on 18 may 2023 through booking.con. Payment linked provided by oyo & I paid through it but checkin time property owner told me that your booking is cancelled.Then I stayed there by paying another money.I reported issued immediately & I got assistance from oyo side that they agreed to give refund amount but after 14 days I didn’t receive any refund amount then I called once again to oyo customer care they told me that we are unable to refund.
This booking is cancelled from oyo side so they have to pay for it.

I booked three bookings from my oyo accounts.. in August 16, 2022

Booking id:- H0R50713
Amt should be refunded - 521

Booking id:- CI5N0556
Amt should be refunded - 899

After trying almost thousand times to their customer care, they always tell "Please hold for 5 mins, we are giving your money back". Then put the line on hold and after 10 minutes it disconnects automatically,

Please don't oay Oyo for advance booking anyhow. Everyone should stand against this company

Then if I call again another customer representatives starts from beginning, I tell me to forward my call to previous agent, I say the name too. But they don't and start from first and put me on hold after promising the same. Once I called for 2-3 days regularly, everyday I wasted 3-4 hours of my time.

My booking ID is ALEP1718. I have booked a room in kajiranga nation park by OYO in December 2022 . The property owner refused to accept the booking through OYO and I cancelled my booking after talking to OYO'S costomer service centre. But till now I don't receive my money back into my account. Please resolve the issue.

I booked a room from the Oyo app on 8th June 2023. The payment was completed but after the completion of the price, the app was still showing the amount is pending. I tried to reach customer care, but they ghosted me without any solution. They in fact generated the booking id also which is INY76494. Now I can not cancel or go to the hotel. I want my refund.

I booked room in capital o hotel soni inn on 3rd june through oyo app. My booking ID is BYLF8448. But at checkin property manager told that he cannot give room at such low price and they are not even able to give refund as I have already paid on oyo app. They said that they dont received money from oyo you can contact customer care. I tried to contact customer care but was unable to reach. I had to book another hotel as already previously I had booked some other hotel, oyo shifted me to this property. Also booking is removed from oyo app. I have shared screenshot of booking received on mail. Kindly initiate my refund of cancelled booking as soon as possible.

My booking ID is PL7M0858, in Prayagraj. Post 3 days of checkout when I went for payment receipt generation it was just ₹80 in the receipt whereas I made a payment of ₹2469. On continuously calling the help desk and asking for the receipt, they either put me on hold or disconnected the call. Till date haven’t received the proper receipt. I don’t know how the company is still going on such bad mismanagement. Shame!

I had booked OYO rooms through customer care... after booking confirmation and advance payment.. Hotel persons asking extra money for the rooms.. this type of incidents are happening many times with me... it is my request to the government to banned this app... otherwise poor and illiterate persons will suffer more... Many patient were visiting their hotels... but response is getting worst day by day...

Hi there! I have booked oyo room and paid the entire amount. But after arriving at hotel they informed there they do not have any booking. After that i had called oyo customer care. They tried to transfer my booking to another hotel but failed and said they can only refund the amount. Even after 15 days i have not got any refund. My booking id is IO7G1987. My SIG escalation Ticket ID: [protected]

Hello Team,

I have made a booking on 10th May 2023 and the money was deducted from my account but booking was not made. I contacted oyo customer service and they are denying for refund as booking id was not generated. Please help

Dear Sir/Madam,

I did not received the refund of my booking in my account.
I am chasing cusyomer care executive from last 7 days but did not get any solution from their side.

I have booked a hotel room in Bengaluru and was given a reference ID as GUUS7430. Paid the 10% charges and they said they will send me booking confirmation whatsapp in 10 minutes. This was around 9:30 AM IST today (02/06/23).
No confirmation received. I have called helpline numbers 6 times and everytime they are looking on to it, keeping me on hold for 10+ minutes and then hang up the call.
This booking is for tomorrow. I need confirmation urgently.
Thanks

Hii
I have booked a room and paid also for the same but did not get confirmation on my reg mobile no. I have contacting for the same for a long time but suggested to wait. Today I also called to get confirmation regarding my booking but I was kept on hold for more than 10 minutes and not one was responding then I disconnected the call.
I am totally in dilemma regarding my booking. Please either cancel the booking and refund or give confirm information regarding this booking. I have contacted many times but did not get any concrete information or solution.

Booking ID Y28D4978, check-in refused for 8-11 March 2023 as Hotel was under renovation. Was told a refund of P2135 had been initiated.
On request I supplied banking details. After 3 months I am still waiting for the promised refund.

I booked a oyo room with booking ID PY686921

I paid the whole amount in advance
When I went to the hotel collection o pearls inn they told that oyo doesn’t give them money and no booking has been done with number [protected]
When I called oyo helpline they were not ready to help me out