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OYO Rooms Complaints & Reviews

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Last updated Mar 26, 2024
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OYO Rooms reviews & complaints page 17

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S
Soham955
Mar 3, 2023
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Failed to generate booking id after payment

It has been 2 months still my complaint has not been resolved.
I made a booking with amount 1296/-, paid via UPI. Money deducted from bank and I checked with bank customer service as well, that transaction was successful. But from Oyo side, person consitently mentioned that we cant do anything as booking id is not generated and I have to contact bank people only to check wrong transaction.
Oyo, did not try to see if they recieved...
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Deepak1616171716
from Jaipur, Rajasthan
Mar 3, 2023
Mar 3, 2023
This thread was updated on Mar 3, 2023
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Oyo not providing refund

Address:India
Website:Oyo.com

Oyo is biggest scammer na hotel wale room dete h na Oyo wale refund pesa free ka ata hai kya jo khakar bth gai hai ye company more den 30 days ho gae hai jisme 30 se jada call kr chuka hu 40 40 min hold par daldete h na koi solution na koi response na refund aya abhi tk itni badi scammer company mene aaj tk nhi dekhi i just want my refund 2 bookings ka refund nhi aya h. I just want it....
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P
Pratik1666
Mar 3, 2023
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Checkin denied and charged extra money

I booked a room in hotel orient flagship 73965 on 1st march through oyo app. I paid booking amount through app but when I reached hotel, they told me that booking is invalid and if I want to checkin I will have to pay extra tariff charges which is not mentioned anywhere in the oyo. As I had no other option, I had to pay extra charges i.e. 542₹ apart from 458 which I paid while booking, so total bill was summed up to 1000. They also refused...
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___Sumit__
from Gurugram, Haryana
Mar 2, 2023
Mar 3, 2023
This thread was updated on Mar 3, 2023
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Charged extra amount Rs403 on their townhouse 069 civil lines near leisure valley park after false claiming by oyo booking agent.

Address:Gurugram

Ticket ID: [protected] | Ticket Type: SIG Escalations | Resource Type: Booking | Resource ID: KYOT3837

I had booked OYO rooms Via OYO calling booking source on 28th February 2023 at OYO townhouse 069 using online payment (₹603.00).
But when I was checking in Hotel manager asked me to pay extra amount of rs. 403. So total they took 1006 rs. When I complained oyo customer care they asked me to roam from one hotel to another...
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J
Jitendra 747
Mar 2, 2023
Mar 3, 2023
This thread was updated on Mar 3, 2023
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I am denied to checkin by hotel

Dear oyo,

I came to hotel at morning 9 am today. They refused to check in. They said, they did not receive full amount from your side.
I booked this property in advance full payment to oyo and requested for early check in. But here situation was totally opposite. I called ur customer care that time and took more than an hour but nothing happened. Even I asked to ur customer care for booking another property nearby....
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K
Kiran_Gavade
from Pune, Maharashtra
Mar 2, 2023
Mar 9, 2023
This thread was updated on Mar 9, 2023
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Refund regarding my cancelled booking -I0AG6622

Address:Pune, India

I have made booking on 10th OCt'22 (Time - 7:30AM) and cancelled it on same day at 08:12 AM, Got the cancellation confirmation email from OYO

Asked for refund to call centre team they said wait till 1-2 days
Follow up taken over the App and Call Centre support team for 1-2 months
No support from the team

After that finally Support team taken request of refund and bank details on 15th Dec'22 (Ticket...
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A
Ashwani@
from Pune, Maharashtra
Mar 2, 2023
Dec 14, 2023
This thread was updated on Dec 14, 2023
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Check in denied on low tariff and no refund till now.

Address:F 6 3 U N I V E R S A L A P A R T M E N T E A S T S T R E E T

Hi!
Greetings of the day!
i have booked the oyo rooms for date 4th feb2023 to 6th feb 2023, as per the discussion over the customer care sale agent over the call.
he suggested me to make the prepaid booking in the "oyo hotel blue sea near asalpha metro station, Ghatkopar metro station, Mumbai".As per the agent request/suggestion i made a payment of the said amount Rs.2336/-(approx .).
After the booking made i...
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Nitingupta1992
from Meerut, Uttar Pradesh
Mar 1, 2023
Mar 3, 2023
This thread was updated on Mar 3, 2023
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Refund for Booking - JLHH4719

We booked a room in Jaipur from 18th feb to 20th feb for Rs1873 but when we showed up at hotel, the manager asked us to pay Rs1100 for one night and hence we cancelled the booking, mentioned the reason and left the hotel. Oyo has refunded only Rs937 and deducted Rs936 cancellation charge. when we tried to reach customer care, we couldn't connect. Please refund the remaining amount and blacklist that hotel as they are charging more....
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Address:3334 South Highway 77 Bypass, Kingsville, TX

Employee hotel is coming to work with their vehicle pounding stereo bass so loud it could wake the dead, this is not appropriate for guests who are still sleeping. We would appreciate it if someone had a talk with them and ask them to refrain from.coming to work with their stereo so loud, employee is heavy set and drives a gold color Chevy Corvette. Thank You...
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SAYANA NAGESH
from Hyderabad, Telangana
Mar 1, 2023
Mar 3, 2023
This thread was updated on Mar 3, 2023
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Flagship 93567 Sea Coast Sunny Resort at Bapatla

Address:BAPATLA ANDHRA PRADESH
Website:OYO

Booking details (ID: K4J95728)
Hotel address
Flagship 93567 Sea Coast Sunny Resort
Muttaya Palem, Guntur, AP

The above booking was not honored by the hotel and we were forced to go to another hotel at higher price.

Hence I request you to refund the amount and also take appropriate action on the hotel management for refusing the above booking after paying online.

Booking details:br...
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A
abasu152
from Kolkata, West Bengal
Feb 27, 2023
Feb 28, 2023
This thread was updated on Feb 28, 2023
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Refund not initiated and delayed on cancellation

Address:Super OYO Collection O Gokul Residency Near Emami City Nager Bazar Kolkata

Booking ID: HPM89374 for Super OYO Collection O Gokul Residency Near Emami City Nager Bazar was cancelled on the 16th February 2023. An amount of Rs 442 has not been processed yet since 16th February. I have spoke with the customer care and several tickets been raised. Guest Account Details has also been submitted. Please look into this before it gets escalated to court of law....
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M
Mereen
Feb 27, 2023
Feb 28, 2023
This thread was updated on Feb 28, 2023
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Invoice not received for ID UTJT7537

Address:Delhi

My booking id is UTJT7537. I have been requesting for a GSTIN invoice for my stay and every time they are keeping me on the call for half an hour and finally sending a payment receipt. Spent one full day following up. very poor customer service....
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S
saikumar peruri
Feb 27, 2023
Feb 28, 2023
This thread was updated on Feb 28, 2023
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Not accept my booking id

RESPECTED sir I booking Oyo room for offer price but hotels not accepted my booking I tell already paid amount but hotel staff asked extra 1000rs amount I call Oyo customer care but not responding hotel name. HOTEL R SQUARE LB NAGAR HYDERABAD NEAR LB METRO STATION...
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M
Meet_Vipul
from Surat, Gujarat
Feb 27, 2023
Apr 5, 2023
This thread was updated on Apr 5, 2023
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Refund against Booking ID-UROM6184

Address:[email protected]

We have booked hotel rooms through Oyo Rooms at one their property(property cod :BLR006) at Capital O Amethyst Business Hotel Near Ragigudda Sri Prasanna Anjaneyaswamy Temple, Banglore for 10 days from 7th Dec'22 to 17th Dec'22. While reaching hotel, even though booking through advance payment, we have been forced to complete the entire payment of Rs. 23634, which we have paid with no option during night hours. On very next day, we came to...
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F
Fazil siddique
from Kannur, Kerala
Feb 26, 2023
Feb 27, 2023
This thread was updated on Feb 27, 2023
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Loss money

Address:Bengalore royal galaxy hotel near phieonix market city
Website:Bengaluru hotel royal galaxy near pheionix market

I lost my 1500 rs
26/02/2023 9am
I booked a room in bengaluru through oyo rooms paid 600rs
The recipstinist told me they will only check in after 12pm
So i decided to cancel i called customer service they told me to cancel and they will book to another nearby hotel for early checkin also they told me they will refund the amount of 600rs i need to pre pay 744rs to book near by another hotel so i payed 744 again...
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A
abhijjjjjj
Feb 26, 2023
Feb 27, 2023
This thread was updated on Feb 27, 2023
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Charged me extra money

Address:Hotel Dsr Residency, Gokul Flots, Flot Number 660 K P H B, 9th Phase Kukatpally, Land Mark China Bazar, Hyderabad, 500071

I have paid 1118 through online app but when i reached my hotel he asked me to pay extra 1296....
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N
naga49
Feb 25, 2023
Feb 27, 2023
This thread was updated on Feb 27, 2023
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Refund not provided after cancellation

Address:OYO Bangalore

Hi,

I have booked OYO Rooms from the app, Due their quality issue with the rooms we cancelled the rooms.. On the app it is showing refund initiated and it was never completed.. Our Booking ID is SPC85669. I have been calling the helpdesk.. they never resolved my issue, they are keeping my call on hold and the money was never reached my account. I am attaching the screenshots showing the details like refund initiated. My booking...
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12vermaashish
Feb 24, 2023
Feb 26, 2023
This thread was updated on Feb 26, 2023
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Oyo hotel

Dear Sir/Ma'am I'd booked a room from OYO (SOO74748 SPOT ON Hotel Om Shanti Palace) but when I reached at the room the condition of the room was very disgusting there was a seepage on walls, there was no curtain at all infact the blanket was wet I informed the hotel staff about the same then he shifted me to other room but again the condition of that room was more horrible than the previous one there was a stain of blood or something else...
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Soumendra Rakshit
Feb 24, 2023
Mar 2, 2023
This thread was updated on Mar 2, 2023
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Refusal / Denial of Refund against Online Hotel Booking Cancellation from OYO

Address:OYO

On 24.12.2022, I booked an OYO Room at Mysore for my family through OYO Customer Care No. +[protected]. BOOKING ID: R5YG2932. I have been allotted an OYO Room at 17057 Narayani Residency Hotel at Mysore. As per OYO’s verbal instruction/request, I made an online payment of Rs. 5, 560/- to OYO on 24.12.2022 at 03:47 PM through Google Pay UPI, linked with my SBI S.B. A/c. The amount was transferred to OYO’s HDFC Bank A/c. On 30.12.2022...
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Z
zoha choudhry
Feb 21, 2023
Feb 22, 2023
This thread was updated on Feb 22, 2023
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Refund unreceived

Address:oyo 24103 Akbar palace medical road dodhpur aligarh 202001
Website:oyo

I have cancelled my booking at last time due to some issue in February and my refund not still received...
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