OYO Rooms Complaints & Reviews

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Check in 25.11.2019

OYO 10228 hotel Chandramauli
D 121-122, Gopalbari, near Jaipur railway Station

Horrifying experience. This hotel is shown as having AC rooms whereas this hotel does not have any AC installed. There is no elevator.
Hotel made me and another couple wait for 45 minutes before giving the NON AC room. meanwhile Hotel owner was negotiating with OYO for increase...

Our trip was from 8/11/2019 to 13/11/19 unfortunately it was my bad luck to book my hotel through oyo. On the very first day on 8/11/2019 we approached the hotel oak ridge retreat the hotel was at an elevation of about 50 feet which was itself a very difficult task for my mother who's age is 64 years and kids with luguage to reach reception, anyhow we reached hotel, the guy on reception was very rude he told to clear all the payments in cash...

I have booked a room at kf residency in bkc complex, mumbai on 13th november, 2019 via oyo portal.

I also informed the hotel that i will be checking in at night around 12. The hotel staff told no problem. But once i reached there with my wife, he denied check-in saying that when you booked with oyo, late check-in is not allowed. But this he didnot tell on the phone when i called him on phone. Nevertheless, i have to roam whole...

My (Confimed) booking was made at silverkey executive 39707 (An oyo hotel) on aug 24. Now, 3 months later, on nov 22, i get repeated calls from oyo saying my booking is getting changed to another location, but talking to 39707 manager reveals my booking is intact. Then, suddenly, upon my same booking reference number, oyo overwrites my booking to another far away hotel (Without my permission). Oyo kept blaming the hotel claiming (In mails)...

I made my reservation yesterday and today i have no [censored] room sold out i want compensation this is the second time i stayed here and this happend last time too i will not come here again if i'm not compensated the rooms are not clean the lobby has hoodlums in it harassing mei was scared to ride in the elevator i had a dirty towel left in the bathtub last visit i am mad and i want your company to fix this amanda chase...

Hey, oyo silver key 43483 sk 2.0 paschim vihar, this hotel guy denies me room and misbehaves with me and my partner and the oyo team dont even have control over this guy and now the oyo team isnt doing the refund,, as i already paid the amount via paytm.
Kindly look in the issue.

Fphd2836 is the booking id.

We apptoched to the hotel they say that we arent 19 so we wont give you rooms, and that guy was...

Recently i have completed my tour on thailand with total oyo holidays booking id - dito0657. I was waiting for feed back call from oyo, but till two three weeks after completion no such incident happened. There may not be the tradition in total oyo holidays to get feedback or support from costumers after full payment. Still being costumer i feel need to convey total oyo holidays about their success. After mailing the details of errors the...

Booked a room at oyo 39773 pride on 20th november for a single day for rs.1102 (Booking id - cjxe3254) and got confirmation too but recieved a payment failure after 10mins and they made me pay again for the same room (Booking id - fzko7283) and got a message that i will be getting a refund for my first booking which didn't happen yet. Please look into this.

Booking id - cjxe3254 & fzko7283
Booking cost - rs.1102 x 2...

I stayed at oyo room with family on 19&20 november 2019. The way hotel staf[censored]sing digital key of room is very illegal and safety security issue.
On 19 th evening i submit my room 2008 key at hotel counter and while come back at night about key not available at counter night shift manager say day shift lady receptionist take it in her purse and he offered me room 2005 and shifted my luggage from 2008 to 2005 by opening room 2008 with...

Hi,

My self vipan dhawan did booking with oyo rooms for mata chintapurni temple mandir hotel on 10th november with booking id: fehd0283.
When we reached the hotel, the property manager denied the check-in and asked us to pay 2700/- in cash whereas we have already paid.

Also, we were 10 members and having one 2 month baby as well and we waited for almost 1 hour on the road and requested as well to oyo...

Booking id otvu5764.... I booked a room from 22 july to 24 july with a pre payment of 1755 and the 30min before starting of my booking oyo cancelled my booking and charge a cancelletion amount of 782 ruppe... When i called oyo they say that the full amount will be refunded but they refund only 973 rupee... Till now the net amount is not refuded into my account...

Hi team,

I have booked room for nov 9 - nov 10 stay.
They keep on shifting hotels because the hotel doesn't accept online payment.
Finally oyo accepted the issue and cancelled the room and stated that they refund the money which i have paid.
I got a email stating that refund is initiated and will get it in 7-14 days.
After 14 days also i'm not get the money.
When i reach oyo care, they informed...

Date: 23 nov 19
Sir/madam,

1. I had booked a room at oyo 62361 silver pearl bech resort at neil island, andaman on 09 nov 19 (Booking no qodl9403) for the stay at said hotel for 01 day i. E, from 12 pm on 16 nov 19 to 11 am on 17 nov 19 and fully paid rupees one thousand three hundred and twenty two (Rs. 1322/-) online from my account as asked for and there was no due amount. However, on arrival at oyo 62361 silver...

Respected sir/ma'am..

Greetingsfrom kamil chaman..

Currently i am pursuing pgdm (2nd year) from saint kabir institute of professional studies-ahemdabad.
In my pgdm program, i did my summer internship in oyo rooms — at ahemdabad.
In the time of interview it's clearly mentioned that intern will get 10, 000/- stipend, my two months (May-june) internship is over, but still stipend is pending..br...

At oyo my booking id: aycq3485
I called at hotel for booking confirmation and they denied the booking by saying - "we do not confirm oyo booking now days and we do not have partnership".
I called oyo customer care - sneha was assisting me, i describe my whole case and to resolve it. She mentioned that - we need to shift you to another hotel and cancelled the existing hotel booking (Suite room 400 sq feet area with bathtub)...

Hi,

I waited almost 14 hours after my check in time, even after multiple escalation and follow ups I didn't get proper update. And you have disconnected the call in middle which is not acceptable. I am going raise complaint on forum where I can project and share my worst experience with oyo. I am not at all satisfied with your service and customer support.

Your team is not bothering about the mental stress and...

I have booked an oyo (Booking id - tsex3715, oyo 30721 hotel wow) at bhopal from 16th to 18th and got the confirmation.
We had booked a single room for 3 people.
We reached bhopal at 2am and when i tried reaching to hotel by phone and they were not answering.
Then i contacted oyo customer care and they guided us directly to the hotel.
We took a cab and and reached there by 3am and when we tried to check in, the...

My wife and her colleague were denied check in at the oyo property in a strange place in the middle of the night (1 am). They said they don't have any tie up with oyo, whatsoever. Neither i have got a refund, nor there has been any action against that hotel. I was told that some executive would be calling me back and here i am, waiting for the call for past 20 days....

I have booked oyo hotel city castle on 20th oct
My booking id is togi1609. I paid 1278 rupees and was to get a refund as the hotel denied me entry i got msg the refund is successful but still its been a month i have not received the cash back. I have talked to several guest experience managers and they dont give me any detail they just delay the call and most time put me on hold and dont come back. I gabe them evey info including...

I have booked one hotel through oyo room services on 13th nov vide booking id eqod7248 and for this i have paid 1272/- through my hdfc bank net banking, but oyo services informed that they have not received any payments from my side so again i have paid through my credit card.. But when i checked both the payments credited to oyo rooms.. But the customer care executive of oyo rooms informed me they have received only one payment through credit...