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OYO Rooms Complaints & Reviews

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Last updated Mar 26, 2024
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OYO Rooms reviews & complaints page 18

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A
Ashirvad75
from Hyderabad, Telangana
Feb 21, 2023
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Bad experience at OYO property

Address:OYO 67901, PAHARGANJ, NEW DELHI

I have booked a hotel YUGH DELUXE, PAHARGANJ, NEW DELHI and I have booked for 3 nights by paying in advance. But after reaching the hotel I could not bear the stinking smell in the hotel and I have requested the OYO to change my property but they could not help me. So I had to stay for one night and vacated it by next morning by 11 am and booked another hotel. When I spoke to the staff of OYO they promised me to reimburse my 2 days balance...
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A
Ashirvad75
from Hyderabad, Telangana
Feb 21, 2023
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Bad maintenance of the Oyo property

Address:Raja Sekher

I have booked a room for 3 days at HOTEL YUGH DELUXE, PAHARGANJ, NEW DELHI paying in advance but after reaching the hotel I could not bear the stinking smell and bad condition of the rooms. It was the worst hotel I have ever seen. I suggest OYO to delist this property from their company....
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___Sumit__
from Gurugram, Haryana
Feb 20, 2023
Feb 21, 2023
This thread was updated on Feb 21, 2023
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Charged extra amount Rs784 on their townhouse 069 civil lines near leisure valley park but not refunded the amount as promised.

I had booked OYO rooms Via OYO calling booking source on 1st February 2023 at OYO townhouse 069 using online payment (₹1129.00).
But when I was checking in Hotel manager asked me to pay extra amount of rs. 784. So total they took 1913 rs. When I complained oyo customer care they said that they will refund the extra amount the townhouse had taken. So on the words of costumer care of OYO i paid 784 extra irrespective of making full...
+2 photos
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L
lazyhoomann
Feb 19, 2023
Feb 21, 2023
This thread was updated on Feb 21, 2023
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Relocated to unsafe location and want compensation

Address:Hyderabad

My friends and I booked a room at OYO SilverKey 77383 Oyo Silverkey Kondapur, Near Sanskrit School, Hyderabad after thorough research since it's only us girls. We booked it online on[protected] from[protected] to[protected] but decided to pay at the location. The check-in time was 12 pm but when we went to the hotel on[protected], they said all the rooms were sold out. We got a mail at 1 pm saying we had been relocated.

Not...
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N
Nanda1009
Feb 18, 2023
Feb 22, 2023
This thread was updated on Feb 22, 2023
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Refund not credited even after 78 days

I booked two rooms from oyo app on 2nd December 2022 booking ID: EWWJ1378 (Ticket ID: [protected] mail escalations) due to overbooking and technical issues my booking has been done but rooms are not available at the hotel. customer care has been canceled my booking and initiated the refund of 2375/- (542 is oyo money and 1833 is payment from a credit card) 542/- oyo money refunded instantly but the 1833/- refund has been initiated on 2/12/2022...
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A
anirbanbbs
from Krishnanagar, West Bengal
Feb 17, 2023
Feb 18, 2023
This thread was updated on Feb 18, 2023
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Payment deducted but booking not showing in OYO Lite app

Address:7/2, N K.B.Sarani, K.B.Sarani, Golpark, South Dumdum, West Bengal 700080

I did made a payment yesterday for which the receipt via UPI transaction is attached along with the email. Please refer. The payment was done for the Oyo room at Adri Hotels (Flagship Adri Hotels 2 )

The payment was done by UPI and the details are as attached.

My contact details are Anirban Basu and my phone number is [protected]. The payment amount is for Rs 816 and the payment details are for HDFC bank for...
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A
anirbanbbs
from Krishnanagar, West Bengal
Feb 17, 2023
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Oyo Rooms Payment deducted but booking not showing in OYO Lite app

Address:7/2, N K.B.Sarani, K.B.Sarani, Golpark, South Dumdum, West Bengal 700080

Payment made on 16th February 2023 for 816 but no confirmation received on the app.

I did made a payment yesterday for which the receipt via UPI transaction is attached along with the email. Please refer. The payment was done for the Oyo room at Adri Hotels (Flagship Adri Hotels 2 )

The payment was done by UPI and the details are as attached.

My contact details are Anirban Basu and my phone number...
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K
Kavin Muruganandam
Feb 17, 2023
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Cheated money for a un checked in room

On 9.2.23 I made a oyo booking via call through an oyo agent . at the end I was asked to pay the amount and when I approached the hotel to check in, I was denied check in regardless of my booking, I need my refund with compensation for my loss . The Booking id is SM355604 or EIJI0069 . I already reported this and haven't got any response . Make my refund asap and stop cheating people The user name is KAVIN M...
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B
Bujji_me
Feb 16, 2023
Feb 16, 2023
This thread was updated on Feb 16, 2023
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Oyo cheating customers

I have booked oyo and the booking was confirmed after payment. I have taken cab and approached the oyo, however they asked me to pay extra. The same was conveyed to the oyo support team, but they asked me to pay the extra amount or they replace my room, however I need to book a cab again and waste my money.they made me waot outside the hotel for more than 30mintues and disconnected my cal with no response. So i called oyo service agent to...
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K
Krupa Gayatri
Feb 15, 2023
Feb 16, 2023
This thread was updated on Feb 16, 2023
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Money got deducted but payment not verified

Partially reserved a room in ab7 residency via oyo and to make the reservation fully oyo asked me to pay half or full price of the room so I decided to pay half price and I did it using google pay, money got deducted from me and credited to oyo rooms business account in Gpay but after doing the payment the oyo website is showing payment not verified...
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S
Swagatika Rout
from Cuttack, Odisha
Feb 12, 2023
Feb 13, 2023
This thread was updated on Feb 13, 2023
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Money got debited but room is not yet booked

Address:Sankarpur uppersahi near Shiva temple Cuttack Odisha
Website:www.oyohotels.com

Hi Team,

This is Swagatika Rout here.

I have booked POP 89238 Jashoda Bhawan on 5th Feb 2023 for 21st Feb to 22nd Feb. Payment is done for 531rs but nothing is reflecting in my bookings in OYO application. Not received any booking ID. I have the payment screenshot. Will attach the same.

I have already called you guys several times, everytime the call is getting disconnected.

Kindly...
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N
Nishu k
Feb 12, 2023
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To remove the review posted by me

I posted a review for my booking W8SS4253 on 12 feb.
By mistake i uploaded some of my personal picture, so please remove this review as soon as possible.
The review is posted by name nilesh for flagship 75893 hotel maharaja gold....
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Nishu k
Feb 12, 2023
Feb 13, 2023
This thread was updated on Feb 13, 2023
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Remove review

I posted a review on 12 feb for my booking W8SS5243.
Under hotel 75893 hotel maharaja gold
I want oyo to remove this review as it contains some of my personal picture
Please delete this review as soon as possible.
This review is posted by name nilesh....
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S
sourav112
Feb 12, 2023
Feb 13, 2023
This thread was updated on Feb 13, 2023
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Refund of Booking Amount and Cooperation

Address:DP Block, Sector V, Bidhannagar, West Bengal 700091

I made a booking on 3rd Oct 2022 with Booking id - KMH04242 & made a payment of rs 238 through Paytm, but due to the room not being available from the hotel side booking was canceled by the customer support team & I was told that refund will be initiated, but till now I didn't get any refund & also not able to connect to refund desk, also the customer support team cut the calls every time....
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N
nmr700
from Palakkad, Kerala
Feb 12, 2023
Feb 19, 2023
This thread was updated on Feb 19, 2023
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Refund not received and the status of refund is showing SUCCESSFUL

Address:Gurgaon , Haryana

I have booked a room at Oyo on 18th of January 2023 at V R residency, Bangalore and when I went to the hotel the hotel owner said they are not taking any room booking online and they refused to give me a room .I cancelled the booking immediately as per the cancellation policy and refund status was showing SUCCESSFUL . I have not received the refund yet and I have tried contacting the customer care of Oyo many times but they all will say to...
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T
theamansehrawat
Feb 10, 2023
Feb 11, 2023
This thread was updated on Feb 11, 2023
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Refund not received after 14 days

I booked a hotel room with oyo application but I cancelled it due to some reason, so it said i will receive my refund after cancellation within 7 to 14 days but i didn't received my refund. I tried to connect a few times with the customer care support but they saying refund is initiated so please help me
here is the booking id NYJH1543 and refund amount was 506 INR please help me...
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S
sailane
Feb 10, 2023
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Illegal and backdoor entry gate

Oyo rooms situated at Sai Lane, new Colony, adjoining Lady Fatima School has an illegal backside door entrance from within the residential society they causes inconvenience to the residents while commuting and otherwise as well on a daily basis....
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K
Kavin Muruganandam
Feb 9, 2023
Feb 10, 2023
This thread was updated on Feb 10, 2023
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Money deducted for unchecked booking

I am writing in reference to booking i'd : EIJI0069. I was told to pay before by the hotel but I was denied check in in the night. I suffered severe loss because of this...compensate me with 20000 INR or legal proceedings will be initiated for misguidance...
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S
Sunilsinghbohra87
Feb 9, 2023
Feb 10, 2023
This thread was updated on Feb 10, 2023
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Oyo is doing fraud

I have booked hotel through calling to oyo customer center. All the process is completed. Payment is also paid. But after 6 hour I received a mail, that your booking is cancelled. I shocked. Then again call to oyo customer center ([protected]). They says I can't help in this issue. And there is no refund.
My money is gone, and not getting any hotel... this type of fraud is doing oyo.
Please keep distance...
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S
Sachin bhadupota
from Mumbai, Maharashtra
Feb 7, 2023
Feb 8, 2023
This thread was updated on Feb 8, 2023
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Refund is not credited for booking I'D VR488925

Address:Mumbai
Website:Oyo.com

I have booked a hotel room with OYO BY booking I'D VR488925 at hotel alfa grand on 21st Jan 2023.
I had payed of 1807 rs to OYO app via UPI and the hotel manager denied check in and told that he will not accept booking from OYO.
OYO executive has raised a refund but it is not credited in my account till date.

Everytime I call their helpline No they put me on hold or cut my call.

Kindly help to...
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