OYO Rooms Complaints & Reviews

1. We booked a hotel in Kapashera, a 4X room quite spacious and pleasant to look at, a week prior to the actual booking date. The hotel was situated at a distance of 35-40kms from the place we reside in( booked it because it was extremely beautiful.)
2. The check in date was supposed to be of 18th May, 12 pm. We got approximately 6-7 calls from the company that day itself confirming our stay. When we reached the place (at about 1 pm), we got a call from one of their executives that we have been shifted due to safety issues.
PS - we had already travelled for 40 kms till then and reached the hotel almost.
3. We agreed to them finally (no other solution was there), and we requested them to shift us to a hotel comparable to this 4X suite room. But they shifted us to an under mediocre hotel in pitampura which required us to travel back again 35kms.
4. The original tarrif was 1152/-, and the executives said they’d offer us 25% compensation as an apology but inspite this fact, they booked us a hotel of tariff 2400, almost double.
5. In order to enquire about this and request them to change the hotel, we called them for 1.5 hrs, but none of the employees proposed any kind of solution rather just wasted our time and literally it was like a mental torture.
6. Finally after 2 hrs ( at about 4 pm ) they shifted our property saying the tariff would be just Rs 870, whereas at the hotel it was 1400 . Again they made a fool out o[censored]s.
Despite reaching late by 4hrs and prior booking and problems caused at there end, they made us go through a mental, financial and emotional torture.
This is a kind of harassment to the guests and I expect some serious action to be taken.

1. I booked for OYO hotel for self and my hotel around 7 PM and got the following confirmation
2. Subsequently I was asked got a notification for online payment to avail a discount of 451 INR for total bill of 4500 Plus INR total bill
3. I did the same and a sum of INR 4067 was deducted from my debit card but I did not get any notification for payment
4. I called the call center around 8 PM to confirm the payment receipt and confirm late check in as I was coming from the hotel
5. The call center team said you need to make payment of INR 451 at the hotel and I want to talk to floor manager to resolve the issue but unfortunately even after 3 - 4 calls and each time holding for more than 15 mins., my problem was not solved talking about some technical issue. They said by check-in they will resolve...
6. I reached the hotel reception and found that near to reception, the team which was suppose to do check in were having food and they took my details.. I told them I would like to check room quality..
7. To my surprise the hotel rooms were full of insects and cockroaches, they showed mw multiple rooms and status was same
8. They asked me to talk to customer care and cancel my reservation
9. I called customer care, there was lady who attended and she said you go ahead and cancel and we cant accommodate you in any other property now as all are full and refund can happen only after 15 working days
10. I got wild as she did not allow me to talk to manager on floor citing no one is available
11. And at the wee hour, I had to find other place spending more money on taxi and hotel bills
12. When I went and cancelled as customer care did not cancel, to my surprise, I got the message some 1400 INR will be deducted
13. I have been with OYO for quite sometime and to my surprise the customer care quality is deteriorating day by day
14. I need my full refund of my booking amount immediately and what way OYO will compensate me for customer loyalty

My security deposit is not return after 25 days of checkout.

They ate making fool to person.

Supervisor/demand manager (Nitesh verma/ rahul) is giving instruction to no written notice is required for 1 month stay which have informed first day of checkin.

Now customer care is telling i need to submit written notice. So they will not return my deposit.

Oyo life pg pune550, near talawade it park, pune

My booking id 7115

Please careful with such kind of fraud. Oyo life is making fool us.

I have booked oyo hotel shine at bhubaneswar vide above booking id. Also i got the confirmation information. When i reached bhubaneswar and approacded to the hotel the hotel denied about booking. I myself and my family loitering in bhubaneswar for one hour and harrassed like anything. I approached to oyo and could not get any solution.in last i came to cuttack the nearest city. I have to catch flight in next day from bhubaneswar. Due to harrassment by oyo lot of money is drained out due to taxi fare. If oyo did not confirmed regarding booking i would have not gone to bhubaneswar. Only due to oyo i had been to bhubaneswar and harrassed. Who will pay the compensation for this.

Dear team,
I have booked a hotel from oyo customer care executive over the phone on 17/05/2019.. He was misguide me. He booked a room from your own side and sent me a link for payment. When i was opened the link there was showing is another cut name. I am told him about this but said i contract to hotel manager he told that there is no problem. I do this payment. But when i was cheek in the hotel hotel manager told me there is no booking. I contact oyo care but they have not supported about this. I contact serval time but they do not help me.
Kindly look into this matter and confirm me the same.

Dear sir

I have 04 times booked the hotel through oyo. But this time that was pathetic experience. I have booked ticket on 10.05.19 for 11.05.19. Oyo hotel neelam palace, oyo 13277 was not upto standard. While in pics show on internet its looking very shober n pleasant.
I was with family so i want big room accord i book the ticket.
Once i reached at recption he offer me very small room that i complain at a time after he give me big room but that was not clean. Toilet also in worst condition. Again i compaint on reception then he replied u may change the hotel.

I was reached at 11pm so i have no option to change. Its ac was not working then again compain for it anyhow it was start but set on 26 temp. No remote was provided by them.
Breakfast was include in charges but he denied to provide.

Very bad service from u guys i am prime member of yours i regulary do booking from you and these time im facing the issue and there is no one to help even customer care are also ridiculous i had booked the hotel it price was showing to me rs.1311 and i had done the payment also through the paytm now i got the mail that rs.1967 is pendi g how is it possible if i make the payment so i need to make the payment 100% amount i cant have the option of partiall amount so how is it possible to pay rhe remaining amount i will not pay a single rupee to you guys

I just booked my stay in oyo property. My stay was horrible and they don't provide what they promised. Wifi was hell and fan was running very slow... Breakfast they provided only 2 idly... Moreover my money was wasted... Room washroom wasn't upto the mark... Moreover they don't have a mobile signal is the property... I want oyo to provide me the proper solution and i want oyo to contact me immediately. Im helpless here and i have lost my money to oyo... They are just fooling the customers...

Call me immediately at my number [protected]

Hi
It is my first time trying oyo, but hotel did not accepted my booking, they said oyo has took over booking and we are not responsible.
Please refund my amount for the below booking your hotel booking is confirmed at oyo 22753 r maiden, kasauli, india, htlffhfgbl
I'm not thinking of booking with you guys in near future or can say never.
Regards,

A refund of amount inr 4828.0 initiated against booking id: mcwx5769 on 10/5/19 hasn’t been received yet. Please look into it at the earliest. It’s been a week already and i will have to take other measures if it isn’t reinstated at the earliest. Oyo is a big brand and you wouldn’t want to be known for scamming people. I do hope you will look into my request and do the needful....

This is regarding my booking i'd xdka2596. I had initially booked agarwal guddu dikling resort in lachung and accordingly made the payment.

However later received a message that it has been cancelled and instead katau road house has been confirmed.

As per your below mail confirmation and yesterday's and today evening's call confirmation, i had reached the hotel today and was made to stand out from 7 to 9 stating they do not have any tie up with oyo.in the mean time i had called your customer care number [protected] from mobile numbers [protected], [protected], [protected] and told the complete issue however every manager assured alternate solution and provide accommodation at nearby hotels and kept the call on hold and disconnected the call.

I repeatedly told not to disconnect the call without a solution still calls were disconnected without a solution.

I had to search another accommodation on my own in the night as oyo didn't provide any alternative accommodation and was disconnecting the calls inspite of paying the complete amount.

I want to booking amount to be refunded along with compensation for all the inconvenience caused. Also need action to be taken against executive who disconnected the calls without resolution and no call back was made to check the status if i got any alternative accommodation or not.

Team,

I booked the hotel rumani at puri on 1st of may to 3rd

Of may 2019. Under booking id iowa5401, for 2 nights stay purpose but due to cyclone fani purpose i checked out on 2nd of may 2019, i stay for one night but i paid to hotel full amount which rs. 5723/ and bill also attached after that i raised complains many times they told they refund rs. 2582/ but till now no money refund in my account.

Please help me and refund the money on urgent basis. Next time i definitely go to consumer forum.

I booked oyo hotel in geetanjali regency and paid rs 4, 099/- and after check in i find that room is not at all in good condition then i complaint to oyo executive and he has assigned another booking in hotel kings crown. Once i reached there they informed me that there is no room allocated to me however as per oyo record i have already checked in that hotel.
Due to miss management by oyo executive whole night i was struggling for stay, finally i fed up with your services and booked another hotel on my own cost by paying higher price.

I requested oyo executive for refund but nobody is taking seriously my request.

Request you to kindly initiate my refund immediately and take strict action against oyo executive as well as against hotel for not providing services.

Regards,
Hitesh kochar
Mb no. [protected]
E-mail - [protected]@gmail.com
Booking id - sriy8463

Dear sir/madam,

With high regret i am having to write this mail.
Since past two days i am chasing, calling, texting oyo executives and oyo helpline regarding booking ids:

1. Ragq5972
2. Wmzs5890

But no one is able to send the tax invoice of these bookings, the only reply i get is i’ll send it in a while or it isn’t possible, or sometimes you’re mailing the payment receipts which isn’t the solution.
Please note that our organization, zamil steel has a long relationship with you which we don’t want to hamper but these kind of customer handling issues will become a problem.

Urge you to look into this and provide me a tax invoice for the above booking ids.

I have booked a room in goa for 03 days, but was unhappy after looking at room, it was a very bad experience after calling the call centre, they made me wait for almost 3 hrs in phone hanging me. I had to disconnect and call back again the same thing the answer was sir please wait we will call back, but the call never came that 10 to 15 mins never came... I was willing to pay extra for the booking also, no one helped.
I have been using my this app for around 5 years but this was my worst experience.
The booking i’d tjdo9781 was this.

Sir/madam

Please refund my amount i. E. 8, 000 rupees which i have already paid as you guys are troubling me since the very first day. Whatever conversation i had done with your sales representative, i had already told him that persons may decrease and he said me that it’s ok, charges are according to per head but now you guys are denying everything and charging me so high for two persons and when i am asking to cancel this trip so that i can book another trip from oyo itself which is costing me around 11, 119 rupees per head but you guys are not even returning my money and this is the way you guys treat your customers. I am very much disappointed with oyo for the very first time.

These are the series of event:

1. Your sales representative called me and explained everything and told me per head price for nainital package as rupees 10, 667 per head. I found this package within my budget so i agreed to it.

2. Initially three persons were there so he told me by calculating 3*10, 667=32, 000 rupees so i said fine ok and i told him that person may decrease so he said no problem rates will be revised and you’ll have to pay according to per head only.

3. After that i paid rupees 2, 000 on the same day to cease the property as that representative told me to pay some token amount and then after 3 to 4 days i paid rupees 6000 more.

4. Then during this process one of your finance team representative called me and was threatening me to pay the amount otherwise the trip will be canceled and no money will be refunded and he was talking so rude to me.

5. After that i called my sales representative but he was not answering my call and not even replying to my missed calls. I was so frightened because this guy was not ready to talk to me and no one was attending calls of mine.

6. After few days some other representative came in touch and i told him that only two persons are going now so send me the email of revised rate, so he said ok i’ll send it within 2 or 3 days but no calls no emails for next 10 days and whenever i called that person also didn’t answer my call.

7. After 10 days i got an email from a different person saying the revised rate is 29, 243 rupees and i talked to some other representative saying that whatever rates you are saying are really high as what i discussed was something else.

8. So, he was saying to me that rates are fixed and this is final. I requested him to check past conversations, but no one is listening to me. You guys are troubling me since the very first day. Please respect your customer and please refund my money so that i can book another package from oyo which is cheaper than this, the one which is displayed on your website.

Please refund my 8, 000 rupees.

Hi, we stayed at oyo 29610 sanman regency, mysore on 11th of may to 12th of may 2019 and occupied 3 rooms. Booking was done under the name prasad khade, booking id sfcp6078. We were charged 2700 inr for each room for 1 night and 8100 inr in total. Looking at the conditions of the room, it should not cost more 1000 to 1500 inr per night. There was no hot water even after complaining several times, we were charged for a water bottle with 40 rupees per bottle which should have been free. We were given only one towel each room. The corridor was disgusting and had water and food spilled at places. There was no lift in the building.
After speaking to the hotel manager later, i got to know that oyo had asked them to increase the price of the room because of high demand.
We were traveling with kids and senior citizens, this stay has caused us major inconvenience and trouble. I want compensation for the trouble.

I am really disappointed with the oyo app service. I called to one of the executive from oyo about the confirmation but "oyo 15158 mussorie international" did not confirmed our booking as it was already paid on 10th of april and showing confirmed. I waited at the hotel for about 1 hour they didnt provide us room because of their own lease problem, and continously denied to give room because of room and leakage in bathroom it was really embarrassing and harrasment for us. It is really unethical on part of oyo. They latel assured us to shift in another oyo room without any payment but they failed to do so. Even oyo executive put a complaint on behalf of me for refund of payment and i got a message of that. Kindly do the same. Please resolve my peoblem asap.

Hello team,
This is not acceptable that i have booked a oyo room booking id :- ugyb 1564 for the today from 12:00 pm to tomorrow 11:59 am by the calling number :- [protected] and i have received the payment link which i was need to pay online. I did it the same and i did the payment for the same. Still i did not received any confirmation message for booking status.

I want my money back right now. Do the needful on the asap.

Regards,
Navendra kumar gandhi
[protected]

Dear oyo.
Yesterday i stayed in hotel dsr classic sec 12 noida.
The room was very unhygienic.
When i complain for this they didn't give any solution
As i am regular customer at that oyo property.

After check out i got a call from hotel manager his name is vishal kumar
[protected]
He was threatening me and misbehave with me.
His voice tone very rude and unprofessional.

In future i will think again to book a oyo if i don't get any solution of my complaint

Booking i. D-nlpy0965

Regards
Lakhan tiwari