OYO Rooms Complaints & Reviews

Dear sir,
On 3rd may i checked in to the oyo hotel-16645 at ooty.

1. Tv is not working in the room.

2. Water heater busted in the night (Photos attached)

3. No hot water

4. I stayed only for one day

I already p[payed rent for two days.

Informed above details to oyo but no proper reply from them.

I vacated the room in the next morning (Stayed for one day)

There is no refund or reply from oyo

Booking id : klyc3498
Hotel rock villa oyo 16009, dalhouise
I had to leave hotel due to owner was rude and fought with me because i asked for room with valley view as that is what we booked on oyo site. I spoke to oyo customer care and they told us that our amount will be refunded within 3-5 days however since 25th april 2019, i have been following up with oyo customer support for refund however i have not receive any call backs or any update on any of six tickets open on oyo app.
When can i expect refund?

Hello,
I recently booked a 4 day stay at homey suites, visakhapatnam. I regret to inform you that the service provided by the hotel was disastrous. I had booked two executive ac rooms, however, the size of both the rooms were different. One being very small compared to the other. Also in addition to this the rooms were defected. The flush wasn't working, there was no power back up, wifi was not functioning. Also the staff was very unresponsive. Our rooms were changed 4 times. We had to shift all our luggage time and again. When we tried raising complaints the staff got rude and said talk to the owner. Is this the way to treat customers? If so, i request this hotel to be closed. Since this is a service industry and they need to provide value for money.in this case we were charged almost 9700rs for 4 days for 2 rooms. However, the service provided by them wasn't worth the money paid.
Request the authorities to take action against this.

Regards

I have booked a room in trivandrum at oyo 2079 on 17th april 2019 to 19th april 2019. When i checked-in at 1:00 pm on april 17th the hotel refused to provide room. They stated oyo rooms wrongly booked and send conformation to me i argued about 9 hours and at last because of personal and political influence they constraint to give a small room. I booked 1 classic (2x) room but they provided a cattle shed like room. You remember i am a 72 years old man suffering a great brain stroke and imbalanced and not able to move and walking with support. Also my wife is a lady of 65 years and having difficulty to walk. Where we will go and search for a room in this conditions nearly 100 times both o[censored]s tried to contact oyo helpline[protected] and the ivrs is not operative because of my luck the hotel provided me a room at 09:30 pm nearly 9 hours i spend in the hotel reception. Think about my situation after that they gave oyo captains number[protected] dailing this number i got reply "the number you dialed not existing" during the entire span of my 72 years life i never met such a situation. After spending two nights 19th april 2019 morning at 05:45 am we approached the reception but no human being available there, then we left the key and escaped from that area on reaching my native place chennai from airport directly i have gone to hospital and admitted in the icu three days i was in the icu then ward up to yesterday this is the experience given by oyo rooms by booking in your company.

I booked the hotel mukesh residency through oyo app. The hotel people not allocating the room. And they denied.
And they are telling you booked the room on lowest price. If you pay remaining money now, we can allow you.
And i contacted oyo people over this number [protected] and they are telling every time we will call you back. But there is no return call from that side.
We are waiting in the hotel from nearly 2 hours.
This is very inconvenient to us.
Booking id through oyo is bkyx8657.

I have booked one room at varanashi, check in on 02.05.2019 and check out on 04.05.2019 vide booking id znqb5792 at oyo 17171,
Booking was made from my brother mobile no : [protected] name: rishabh raj, but against this booking i was the guest and i presented my id proof.

The behavior of receptionist was very bad and no food even morning tea was not provided to me. That reason i left out one night before. As there were no food service and the kitchen was closed.

I have contact hotel owner ([protected]) but not got proper response.
Then i contact mr. Suvam ([protected]) he told me he will contact me. But from 4th may till now i have tried to contact him several time. But he is not picking up his phone

I am very sorry to say that till now i have not receive my money back and you should cancel the licence given to sandhya guest house.

If possible you are request to please contact me at [protected]

My name is Kalyan banerjee. There manager Mrs Prasanth and Mr. Saukat ali took my pan card and not created any account in my name and asked me to submit another pan card, so I submitted another pan card in my fathers name later on I found that my pan card was used in making another account without my knowledge and so I started complaining to social media platforms and now they have stopped my another account which was in my fathers name. They are frauds . The company has no control over their managers. There is no customer care person who can solve the issue and their managers think that they can do any thing .

I had booked a oyo room in kodaikanal for may 1st through agoda app. The rooms were shut down as the building was unlicensed and hence we were not given the room.

I tried calling oyo Helpline but did not Recieve any assistance instead they said I have to call agoda as I had booked through a 3rd party app. I tried calling them as well several times but haven't received a response yet.

I need the refund of my booking amount from oyo as the amount has been deducted and the trip says it is completed. I am very frustrated with the customer service provided by oyo. They are not at all professional. They told me I will get an escalation registration message on my number but haven't received it at all. Instead they tell I am connecting you and keep me waiting for hours. Terrible experience booking oyo rooms.

I need the refund amount now. That's it!!

Hi
My booking id:OAWZ1248
Today I have booked room in
Capital o 14502 hotel hill view guest house hitech for 3 occupancy and after going there hotel desk staff is telling only 2 members allowed, then I called to oyo customer care then they suggested me to go to swagath residency and they sent address message and payment link too, after going to swagath residency hotel, there is no parking and TV is in repair, then again I called to customer care and told them about the issue and they spoke with dest staff and they suggested new hotel my place and I am finally staying here, the problem is they told me to cancel from oyo app and I have cancelled and I am not getting refund and i am calling to customer care for 10 times they r saying they will connect to higher offical and after waiting 40 minutes call will be disconnected, this happened to me 7 times nearly 4 hours I was on calls, they have wasted my time money and mainly my mother is a patient and waited in a car for 4 hours for this improper guidelines by oyo team, I want my refund amount and I want give complaint

Hi.

Good afternoon.
I am extremely sorry that i am having to write to you. But this is after being stranded for 3 hours with any support from your customer support team.
To give you a background we had a booking with sea shore resort in goa from 3rd to 5th may from registered mobile number - [protected]. We were not happy with the resort so we called the customer care and he shifted us to hotel flora residency. We were not allowed to check in because we were 2males and 1 female.
If this is the policy that is that is followed
1) then we shouldn't have been allowed to check in to sea shore hotel and allowed to spend the night there.
2) we shouldn't have been shifted to hotel flora which has a policy of its own.
3) somewhere in the website it should be mentioned that oyo and hotel policy might be different and check in would be based on the hotel policy.

We have been speaking to a number of of customer executives, vinod, shilpa, fawad, rakesh, karan, fahim and many more. Nobody has been able to give a solution.

This is extremely dissapointing and not expected from oyo. I have travelled a lot but have never had such bad customer experience ever.

I had no other option but to escalate this to you.

Kindly look into this

Regards
Pallavi

My name is nitunjay singh bhati, contact number is [protected]. I booked oyo with booking id: paby3751

I stayed with one of the properties at oyo in jaipur rajasthan for 3 nights and i booked 2 rooms. There are many problems that i had to undergo. The lift wasnt working and we were put on the third floor. There was power variations and they were not ready to switch on the generator unless told. Everything in their menu was out of stock for 3 days in continuation. The staff was very rude, whatever asked for in the breakfast we were told to wait for 20 minutes and then they say they dont have that particular item. And the list goes on and on. I raised the same complaint with oyo and yet we haven't still received any resolution. This is very bad at the part of oyo.

Hello all,
My booking id is pkg-efua6307. I have booked a package for north east and made 25% payment for book cab and hotels. I made payment on 26 march 2019. And my holiday date is 19 may 2019. Agent told me that operation team will contact me after first advance payment.
One month has been pass out but still did not receive any call from oyo or any agent.
Even i follow up many times to agent but a few chance to contact him. And he said that team will contact you within 48 hours.
I am affaid that is this fake booking or any fraud.
I did not except these things from brand oyo.
Any one update me on this.

We have so many complaints against oyo and ishita hotel amritsar. The ishita hotel staff and manager behavior and way of taking is really disgusting. We paid to oyo 7384/- for two rooms for 8 person for 25/04/19 to 28/04/19. When we reached at ishita hotel we asked that we have a booking by the name of sachin chawla we reached at 7a. M we know that i. E. Is not a checkin time we just ask them just give us a clock room for our luggage but they refused and told us come at 12:00p. M. We said ok then moved for other place with luggage. Around 12:00 we reached again for checkin and they gave us a room 405 & 406 we just relax in the room for few minutes and reception person came and said that we have to shift another floor because this floor is already booked for another party person we said then why you gave that room to us if it's already booked they just said sorry then we said it's ok but we will see the room before shifting then we'll shift we just reached at the floor to see the room and hotel staff brings our all luggage without our permission. Then we just angry on all the staff members and refused to change the room and manager came and said that if they were not change the room then charge extra for just two little children who less than 5 years. Now next complaint next day we have a function in amritsar we came late night around 2:00a. M and just after 15 minutes light has gone just our two rooms all hotels rooms light is coming we complained that light is not coming in our rooms they checked and said it's major fault in your rooms light. We will see in the morning because our electricion will come in the morning we can't do anything right now so we said what we do now then they said we checked that we have a room or not then they gave only one room to us for 10 person we lied down in the floor whole night next morning we asked that when will our rooms get ready they said it will take long time now we have to get ready for another function then we asked plz provides one another rooms so that we get ready for our function they said we don't have any rooms we just gave a rooms for just you can fresh in that room we said ok now we came late night they not provide 2 rooms we just adjust again in the one room. One thing more first they gave a room without clean we called them so many times they were are coming we are coming they came but at 5p. M. We ask for water but they don't give us. We have so many complaints also which i can't write. At the check out time they charge extra rs. 3360/- for two children which we paid them. Plz tell me if we paid rs. 11000/- for what for this facility which they provide us. One morning my father is not feeling well we ask about some water but they said when room service person will come then he'll give the water then our anger is out of control and shouting on then they gave water. Plz help us in this matter i think we will get get our all 11000/-

Thanks

Geeta (Sister of sachin chawla)

My booking id is nxam4173
Today is the 8th day but my issue is not resolved.
On 26 april 2019 i faced the issues with oyo rooms (With booked room) (Guy's don't use oyo they have only unhygienic room)
Guy's please share this post to your friends & family :-
1) bedsheet and pillow cover was not clean (Blood on the pillow cover) 😑
2) taking too much time for check-in and changing the room. (The other room was given is also as older one) room was unhygienic.
3) there is no ac remote.
4) there is no tv remote.
5) there is nothing running channel in the tv. The tatasky account was deactivated.
6) furniture was broken.
7) no privacy.
I have all the proofs of my last stay. Like pictures of blood on the pillow cover. Broken furniture. Unhygienic room. Even window curtains are not properly covered the window.👎
I just want my full money back.

I have booked the room in oyo 9372 chennai through make my trip paid full amount for one dayi. I reached at around 8 am. But the hotel is in very dirty location and rooms are not clean
In the reception name called shaikh not polite and was asking more than 50% of booking amount. I didn’t stay there & came out. Very badly behaved staff and the room are not as shown in website. I have lost all the bookings amount.

Today i have very disappointment form oye no any persion thinking aginest the customer very third quality services
I had reached lucknow morning 5:00 am total three hotel reached as per oye guidelines but not complete his task today i am coming for official meeting but totally disturbed you guys

I hope next in future not booked any room form oye same updated to coamany and friend list do not use of oye

I booked oyo nk residency (Oyo 35388) at bengaluru on 22nd april 2019. The hotel denied checkin as there was price dispute between the hotelier and oyo so i called oyo customer care no and the representative talked to the owner of the hotel. After talking to him oyo representative requested me to choose another property and he told me that whole amount will be refunded to me. So i told him to book another hotel ankura hospitality (Oyo17178). And he cancelled my booking stated that i will get a call from oyo and i have to reply them about the property owner dispute. I than checked in at oyo ankura hospitality and than i made to pay again. Till now i haven’t received my refunds and when i checked the oyo app. The representative just cancelled my previous booking of nk residency and my amount is charged under cancellation charges. I talked to the oyo customer care regarding this several times but till now i haven’t got any refunds and nor they are calling me back and providing me any solution for this. Today only i called oyo customer care twice and he told me that he is transferring my call to his seniors and after waiting for 10mins on hold the call automatically disconnected twice.
I demand my full refunds and compensation for the stress and mental pressure i went through.
Booking id-ufmo1379
Complaint id[protected]

I booked a room for 3 nights at oyo 805 hotel pinji malaysia which we booked 2 days prior to our arrival through agoda.

After booking through agoda i received confirmation email from oyo asking for a check in time. I notified oyo my arrival time.

Over the two days before our check in date i receivied several messages, asking me for more confirmation and if anything changes please advise us! I felt the number of messages from oyo was strange as i’ve booked many hotels and never had to reassure someone constantly regardless
I stayed in contact with oyo over this 2 day period prior to our check in.

After travelling all day we arrived at the hotel on 2/5/19 around 10:30pm and told our booking was cancelled. I checked my email to see that oyo had canceled my booking due to lack of contact/ confirmation even thou we exchanged emails 4 hours prior to our check in.

After some unprofessional comments from the receptionist
We payed the original price we had agreed with by using agoda
We were then asked to book again through agoda
But due to having booked in advance the prices were higher which we were not pleased as we felt this was not our fault.

After waiting 1 hour at reception the front of house staff clearly couldn’t resolve the issue in a professional manner so due to combination of oyo cancelling our booking and unfriendly receptionist we asked for our money back and spent it else where

We have travelled in and out of accommodation throughout the world! This is the opposite to customer service!! Never had such a horrible experience like this!!

They were saying that we will raise your ticket
We will tranferring your call to seniors
Wait for some times amd hold for two minutes but doesn't coming back on call then.
Always thery do like this i have caller numerous times
Not solving my problem since they said that 7-14 bussiness days refund amount reflected to your account but refund doesn't reflected
Oyo money rs225 was recieved after one day only
But the ammount debited from debit card doesn't refunded why?
Always saying we have initiated your ammount but when did the ammont refund??
Booking id fijb3590
So disgusting oyo care does'nt solved problem
I have called many times
I want my refund as early as possible
I m checking regularly my bank statement from mpassbook
Oyo customer care people also not responding so many times i call so many times i messaged so many messages on whatsapp oyo assist but no response is there
They all were saying the same thing only.
Refund still not reflected and i call to oyo care they said wait again 7-14 days
Complaint k bd ek call aya tha or 3 din or jldi se jldi refund account me ajaega pr nhi aya or bht calls krchuka oyo care me sb yhi bolte h k humne ticket raise krdi h or me bt krke btata hu senior se or me call transfer krdeta hu or bola jta h wait kro aajaega 1month hogya or wo ab bhi 7-14 days bolte h
Issue resolved hua ni oyo assit me br br resolved krdete h me firse open krta hu firse resolve likha aata h after sometime
Refund nhi aya abhi tk or me to calls krke or oyo care me baat kr kr k prshn hochuka blkul
Sb booking id puchte h bs or bolte h aajaega aajaega hmari trf se hogya
Agr hogya to wo aata kyuni
Account details leke account me transfer krdo.

I have made a booking on oyo rooms yesterday and have payed the whole amount too. Now that i want to get connected to the hotel manager. They deny to do so. They have given me 5 number that are all #. I have been doing this since two # days. And oyo room services cant do a thing. Oyo room customer care services cant do anything. They say they are connecting the call but keep us on hold for freaking 15 mins and then the call gets cut. Are we free here? Is this what you provide to customers?