OYO Rooms Complaints & Reviews

I had a booking from 5th may - 6th may but when i reached the hotel they denied to provide me a room coz they didn't had electric and water supply. Immediately i rang up the customer service helpline. The customer service guy booked an another room for me and asked me to visit that hotel. But the same thing happened there too. Even they denied to provide us a room bcoz they didn't had water supply and electric supply. I travelled all the way long and didn't get any room. At last i had to book another local hotel to get a shelter.

Hi

I am finny mathew a australian and i have booked your room at oyo 5692 stay inn residency cochin from 12th april to 13th april with the booking id nh[protected] thro make my trip. I was travelling from melbourne and was reaching cochin airport midnight of 12th april so i have informed your customer service i will be checking in late at the hotel after midnight. They have stated as ok and noted.

But to my shocking when i arrived at the hotel on 12th midnight at 2.00 am the reception guy states all rooms are booked and no rooms available. Shown him my booking details and found my name in their, but he stated all rooms has been given out, what a pathetic situation. Got very frustrated and upset, as advised by him tried ringing oyo customer service 3 times from my phone and they states will help and holds and disconnects, tried ringing the manager with no effect. At the end had to call make my trip and was transferred to a different hotel.

I need a clear clarification on this matter, why the rooms were given out even when i had bookings done and payments paid. I clearly suspect something illegal activity goes behind this booking rooms in different names and selling out to someone else. I had lost my lot time due to your worst service.

Expecting your response on this matter, if not i will be forced to take this matter legally reporting to the media and police.

Regards

Finny mathew

Hi all,

I have booked a oyo hotel for gangtok and paid in advance however the property owner denied for entry.

I have travelled from a state to another state with in hope oyo. The nightmare which can't explain.

Finally, we have searched another hotel to stay.

I have intimated the same to oyo customer care and get assured for the refund amount with in 7-14days and its more than 14days but yet receive my refund.

They don't have any regert about customers as the same day i have seen two more families who have faced same kind of situation.

Below is the mail confirmation, but where as still am waiting for my refund amount.

resolution provided - as per our telephonic conversation we initiate your refund amount rs 4715 you will get it in 7 to 14 working days.

Have to lodge a consumer case against oyo.

Kindly who all read this don't travel with oyo booking or else you all will end up with a nightmare situation.

Regards,
Sudarsan (Oyo silver wizard member)

This narrative isn't a one time incident but has happened with me twice. They have these couple friendly hotels that deny check-in on your face when you get there. These people assure a hassle free stay but that is the last thing they are able to provide.
Cherry on the cake is when even their customer support can not help you further, they don't have phone numbers of registered hotels, they do not even have control over their flagship hotels, and they have this sorry to say every time "we will refund you" is all that they do, not understanding that the hotel was booked not to get back the money but to have a quality day.
More annoying is when you request a call back from their senior and they never revert, and keep marking your complain as resolved without even you giving them any consent. Being in hospitality industry i find oyo as the most non-customer focused brand!

There no policies which say that no visitor will be allowed inside a couple room within visiting hours, further our visitor was badly treated and the reception almost threw him out of the hotel. Later on when i tried to reach the oyo support they manipulated and said that these policies are implied and not specifically mentioned.
I seek redressal.

Chasing this case for two days with repeated failures.

Booking id, cxgb2568. Booked room for two days wef 11 may 2019 at oyo 24260 nanjunada palace. Property manager didn't allow me to check in due to non payment of their dues from six months.

Called the oyo customer care repeatedly 5-6 times. The guy either forwards the call to some other department or disconnect the call. The other department has not gave a chance to discuss the problem and yet to receive my money back.

Could somehow raised complaint with partial success with assurance that they will call me back. However didn't receive the call till now.

Case id[protected] and 15393252.

I stayed at hotel hibiscus inn from 8/05/2019 to 10/05/2019. I booked hotel from 8/05/2019 to 12/05/2019. Because of some issue i had to checkout early. Now oyo they have not taken money for 8 may to 12 may thpugh i have done early checkout. And they are not ready to refund. They are mentioning that i have not changed the checkout date in oyo app. So while checking out the hotel staff did not also inform me the same. As a customer how would i know i have to do that. I need my fund back as i checked out early.

Hi booked hotel oak ridge in gangtok. At time of check in hotelier denied check in showed rooms which were filty. The floor was broken leaking water in bathrooms. The distance between next building was so near that anyone can hop in from windows. Hotel owner was so rude that he denied serving breakfast and dinner even after paying entire amount.
Booking confirmed - oyo 17068 hotel oak ridge retreat, booking no. Gybl6975.
Total amount paid 9063 and they don't have even courtsey to call back their customers for what problems they faced

11 may i booked a room via online... I went to the place they denied the room saying they dont acept online payment booking... They deined the room. Behaviour was very bad... They told me they have prblems with oyo... They scamed my money... I didnt got any refund.. Very harrasing situation.. I didnt get to stay there after makin the payement... All i need is refund. Lthq6219 this is the booking id.. Oyo 2924 prabhu niketan.. Was the place... Plzz see the issue and see as soon as possible. Thnk u

This the pathetic experience i have faced with oyo. I have booked the hotel and reached the exact hotel address which is described under direction in app.
After reaching the hotel refused to take entry.

I have called to oyo helpline number. They picked my call and put me hold twicely more then 20 minutes and finally i didn't get any solution.

Dont trust on oyo service. One of the worst service.
There no one there to attend your problem.

Shame on you oyo.

I booked oyo hotel which welcomes unmarried couple but at the time of check-in we were denied due to our faiths. I called oyo care and they booked the costliest room for me from their side. I was in trouble so i agreed to pay the added price and i was assured of comfort and security by oyo customer care. But even the new oyo hotel scared us and said that we will allow check in but if any thing untowards happens you both shall be ready to answer police and your parents. Being in deep trouble we decided to check out and we lost our money without staying in the room. This is what oyo stands for? If oyo has any issue regarding inter-religious couples it should clearly mention it. Such kind of fraud is not expected from such a reputed organization.

This is my mail about the last complaint, nothing is been resolved and no feedback has been taken by your side, if this is how your treat your customers, then sorry to say you are not here for a long time, services like this are disaster, i registered a complaint more than 10 days ago and you are not even looking into this matter, that's so shameful.

This is to inform and complain about that i as a owner of a hotel which was current in a tie-up with the company oyo rooms a few months back as the company inappropriately left the agreement that was about a tie up of my hotel with the company oyo for 2 years and then unconditionally the company broke off the agreement in between with a appropriate reason.in the reference to the tie up with the company i gave the company 44rooms of my hotel and the condition the made of it after 11months of lease was poor. Not that far also the company didn’t even paid their gst bill after breaking off and thats was made paid by me and even the company didn’t pay me the complete rent to me. It was a terrible experience working with the oyo company since their is no support in ownership then the experience of customers would eventually be bad.

Oyo promises 24 hours ac but the hotel does not turn on ac for 6 hours per day.

Oyo 16101 samrat holiday inn is at madarmani, west bengal. We had the hotel booked for 2 days and 3 rooms. We were charged ₹10, 818/- for this booking. However, we faced the below mentioned issues :

1) there were insects, lizards & cockroaches all over the place.

2) no proper door lock was there for the rooms. The doors were making weird sounds the entire night because of so much wind near the sea beach.

3) no gyser was there at the hotel.

4) ac is not switched on at that property for 6 hours/day.

5) washroom's window was broken. Only half of the window was there.

6) cigarette butt holes were there in the bedsheet making it extremely unhygienic. Quality of bedsheet was extremely bad and itchy.

7) the ceiling was made of asbestos and there were holes in the ceiling through which insects were coming in as well.

8) the hotel was not at all kid friendly.

After informing everything to oyo for at least 10-12 times to different executives, they agreed to pay only 20% of the money back as refund, that equals to ₹2163/- which i received two days back. However, we could only stay there for 1 day as there was no proper infrastructure to provide us the promised services. Request you to kindly look into this issue urgently and provide us a suitable refund at the soonest as ₹2163/- is not just enough in my opinion.

Strict action needs to be taken against oyo for fooling and cheating people like this. Also, their customer care is terrible and extremely unprofessional and unhelpful.

There is a girl whose name is may be neeti in dwarka's staff. She messaging boys customers of dwarka in fb and instagram and ask them about their personal info.. Like your room num? Your home town? Etc. I can show you the screenshots of her chat.. Overall she wants to become over friendly only with boys.. I don't what the reason is behind it but i'm really very upset with this girl neeti... Please take any action against her..

My first experience with oyo is worst. I booked a hotel at manali the nature bliss. And when i contact the hotel they said that you will not get any room despite of booking and asked me to cancel the booking. Do oyo think that it is costumer responsibility to reconfirm the booking from hotel! And what if i got to know about this after reaching there! Totally frustrated. Never expected such bad experience from oyo. Get my booking done in hotel nature bliss manali from 30th may to 2nd june for 3 adult.
I hope you will not force me to knock the door of consumer court.

I m complaining about cheating done by oyo... I had booked hotel and did the the payment as well but when i went to hotel they said there no further tie up with oye... They didn't provide any room so i have to return back to home without any stay... Oyo didn't call at once about tie up problem with hotels.. So now i want my money back... My booking id is : whnu9286
Hotel: oyo 9094 shivvay

Hi,

I had booked a package through oyo total holidays and the packkage id is : vpwq9935 and the booking id she has given for the final confirmation of package is :
C6b8a[protected]c-b4fa-774eceb0e221

Oyo team they send confiirmation mail for the package (For 7th may 2019) and they took full money from me and then after taking the money there was no response on vouchers and driver details.

At the end they were not able to share the voucher till my journey (7th may) that and they cancelled my package all my planning and evrything went for a toss because of this worst and fraud company.

After that there is no update on my refund of money when i am calling nobody is picking the call and the oyo agent who booked my package and took money their ids are: tikmu devi and gaurav sharma

They were behind me till the time i had not done the full payment once i did payment they are not picking the call and replying for the refund status.
They had cancelled my package.

I want to request please refund my money asap.

I want to escalate this.
Because my money they are nogt understanding the value of that.

My contact number is : [protected]

Dear Oyo,
I am a regular customers of yours. I used to travel and book your rooms frequently. But now a days i am facing some issues with your service regarding bookings.

Today when i was trying to book a room, the app forcing me to make payment before checking in. But at the same hotel when i book with a different id it is accepted the booking without payment.

I complained to you cc but they transfer the call to your seniors. Unfortunately your seniors are such VIP that they never talked to me, or called back to me.

Now i want to delete my account, also i will stop your bookings in my company too. I will paste a print out at my company notice board for my all employees. This is not the way to cheat your frequent customers. Please help me to delete the id. Till then we will be logged out of your service.

Hope you make better service in feature.

Thanking you.
Oyo id -: [protected]

Booking got confirmed and amount got debited from the account. Got mail that the booking is cancelled. What to do??? Where is my money??? How will i book another room now???

Talked with oyo customer service for about 1hr without any help. They are telling that its transferring to higher manager and no response after that.

What i have to do now?

Using goibibo from past 6 years without any issues. First time using oyo and getting this headache.

Please help.