OYO Rooms Complaints & Reviews

Qvw10194 - i had booked 4 rooms and travelling with 13 guests including 4 children. Firstly directions to the property we're wrong. Once we reached there and saw a pool filled with moss green water.. We were surprised! The rude lady at the reception just denied check-in saying oyo cheats them and doesn't pay them.. She can give us rooms if we pay the amount she asked.. Which was like triple of what we paid. This was a shocker to all o[censored]s! I tried calling customer service and got a standard response saying systems are down and they can't do much i needed to wait! With the children being so restless we had to move out and the hotel wasn't cooperating.

We had to check into another property close by which was 4 times the cost and we weren't prepared for this..

Complete mental torchure from oyo rooms. We need a complete refund from oyo!

In that hotel I have already book for 5 nights. but they are so e responsible to customer as like, in room cockroach is available for free with spider and spider net. dirty room. they are forget that when they was clean the room. also one issue is their, food quality and room service is most worst in Indian culture. minimum 10 times I was call for room service, but they are not responded.

I was called customer care for complain, but they are not respond about this.

A room has been booked in oyo with booking ID ILYH2486 for checkin on 11.05.19 and checkout on 12.05.19 at SSG Residency (OYO 24476), Nanjangod.But when we reached there at 8.00pm on 11.05.2019, we came to know that the particular property has been closed for long.Apart from that, the property was in a loanely place and we have to drive around 6 kms to reach a residential area.We were using OYO rooms before and we trusted the company. When we called them that night, customer care personnel forwarded our call to a senior manager and he even was not able to provide us with the room in a nearby OYO.Finally we told them to process the cancellation as it was late night in a unfamiliar city and we managed to find a room in a hotel which was not the property of OYO and more money was incurred for that .Even now we dont understand how come the responsible hospitality company like OYO initiated booking in a property which was closed. The money deducted for booking was refunded.We should be given compensation for the mental agony and financial loss encountered.

I have moved in oyo pg bangalore. BLR1407.

They have promised me that they will provide TV each on every room. When I shift there then they denied to provide the TV.

I have also visited the nearest oyo pg and I saw there that they have provided TV each and every room.
Now they denied to provide the TV. I have also lodge the complaint on consumer court. Please check the screenshot.

Booking id:hgzf9476. I talked to the property manager, they are saying no more relationship with oyo!! Now where shall i go? I am in deep problem! Can someone help me?? I paid in full. I have 2 small kids, where shall i stay now? How come oyo can do this to me? Whom to trust then? Booking date 26-29th may. Oyo did not even bother to let me know all these?! Are they trying to cheat travellers?!

I have stayed at hotel hibiscus [protected]@bangalore from 14 to 15th may 2019.
Booking no.: xztm3245.

I did an early check in by 7:20 pm and they have mentioned will be an additional charge of 199rs. Which is fine for me and said yes for additional charges.

After check-in went for complimentary breakfast and they charged extra for breakfast rs 60. Not sure why they are charging again for breakfast.

While doing check out, the lady sitting in the reception treating very arrogantly. And not even showing any courtesy to others. She has mentioned the amount that i need to pay. I have asked for the breakup details because it's very obvious that i need to submit at my office.

She arrogantly replies to that, now you pay and get out the details will be mailed after 45 mins. I insist on the details at least for me to know. After i have explained about my situation, she has given details and i found out there is calculation error for 120 rs extra.
After the payment is done, she is literally trying to throw me out and started shouting. Very rude behavior from the lady receptionist. Hereafter, i will ask my employer not to choose oyo any more.

Dear sir,
We have finalize tour package through ms. Sonika. Package no: caox0963.
Against the package we have fully paid amount of rs. 98000/- on dt: 11.05.2019.
After several phone calls, your authorized person mr. Amandeep kaur not responding us.
He is avoid to come online since 1 week.
Request you to provide us our final package voucher with all required hotel & car pnrs.
As a reputed company of holiday trip provider, we are accepting this type of delay in services.
We are not able to wait more, as my trip will start on dt: 26.05.2019

Regards, dhiren shah

Dear sir,
We have booked package for north-east tour through oyo rooms.
We have fully paid full amount of package rs.98000/- to oyo on dt: 11.05.2019. (Our package will start on dt: 26.05.2019 & it will end by dt: 01.06.2019)
After several reminder and phone calls, they are not issuing us final trip voucher to us. (Package dill was final with ms. Sonika)
(Herewith, personally complaint against mr. Amandeep kaur - final responsible person of oyo hotel package voucher allotment. Who is not received our calls since 1 week)

Request to do needful on urgent basis.
Regards,
Dhiren shah

Dear sir/madam,

With high regret i am having to write this mail.
Since past 7 days i am chasing, calling, texting oyo executives and oyo helpline regarding booking ids:

Nqcd3540
Gwpv5876
Zghv9061
Ksba7954
Xkst0962
Ozyk9036

But no one is able to send the gst tax invoice of these bookings, the only reply i get is i’ll send it in a while or it isn’t possible, or sometimes you’re mailing the payment receipts which isn’t the solution. As tax invoice is the only legitimate invoice and payment receipt is just a proof of payment.

Urge you to look into this and provide me a tax invoice for the above booking ids. Failing which we will have to raise this highlight this issue with the appropriate tax authorities regarding this tax evasion friendly practices being followed by oyo.

We booked a hotel in gokarna paid via netbanking and when reached ter hotelier said he can't get us in unless we pay 500 rs extra.
He also mentioned oyo/gobibo is fraud company they do not pay us the amount on time. We can't let oyo customers. Then i registered a complaint to gobibo customer care, they made an another booking n we stayed in near by hotel. But the money which we paid towards first hotel is not refunded. I tried calling gobibo many a times and they say oyo has to return the payment.
Kindly help me out in getting the payment.

I booked the hotel room for 2 days, that's 19th may 2019 and 20tg may 2019.
But i reached the hotel at 20th may 5:30 am, the receptionist was so arrogant with us and the behaviour was so rude. He started to argue that no rooms are booked here for us. After i showed him the full details of our booking he gave the room. The room was so unclean, the bathroom lights weren't working. The fan switches were partially broken.
The customer service which oyo usually assures is not given here. Bad experience actually! Oyo needs to take this problem seriously. Only appoint staffs who know how to behave properly to the guests!!!
It's like our money is wasted!! Oyo need to issue a refund!

I have booked an oyo room for booking no. Zqva6128 for three guests near cochin airport. Check in time is from 6th may 2019 12noon onwards checkout on 17th may 2019 before 12noon. When i reach at oyo home 15726 they said oyo contract period expired. I was surprised because i got a telephone call regarding confirmation and i confirmed. Later on, the way to hotel i got a call from your agent, he said the room is ok. I went there along with my family with ladies. I reached there at 10:30 pm and the place was not very remote and there was no electric supply on the way to the room. When we reach there the hotel owner mr. Jobin informed me that this hotel oyo contract period expired and you can take this hotel by paying more amount. I was stunned because i heard that oyo is reliable. This was my first experience and that too this type of incident. I really hate oyo experience.

I have booked a oyo 19610 hotel nutan krishna (Vrindavan) dated-29th april 2019 (Sunday) & booking id - eqhi6409 (Narendra kumar gutgutia).
When we went to the hotel at 8:30p. M, they didn't accepted (Reception manager) our booking & said that we dont accept online booking & you go and take some another hotel.

Than i cancelled my booking but not received the refund payment back and it has been more than 20 days. We talked to the customer care of oyo but they didn't respondent properly on the matter.

Refund my amount within 7 days.

I have booked in Rumani Hotel in Puri (OYO-4028) from (10th May to 12May).

Paid the Full amount in advanced by 27-April-2019 via PayTm.
Booking ID - HLQT4871

I came to know the booking was canceled at checking time and it was canceled from the Hotel Side. Hotel Owner told that they don't have rooms as its under Maintenance & they have asked OYO to stop the booking but still in the OYO site & App the Hotel was available.

I have paid the amount and not got the hotel for stay.

I called oyo Customer-care at that time & they promised to refund the amount that time but now they running away from refunding the amount.

I called customer care more that 20 times every time they putting the call on hold for 20-30 Min and then disconnecting. Few times they have told that they will arrange the call back but it never happened.

I don't know why OYO is doing such cheap behavior & running away from the problem.

1. We booked a hotel in Kapashera, a 4X room quite spacious and pleasant to look at, a week prior to the actual booking date. The hotel was situated at a distance of 35-40kms from the place we reside in( booked it because it was extremely beautiful.)
2. The check in date was supposed to be of 18th May, 12 pm. We got approximately 6-7 calls from the company that day itself confirming our stay. When we reached the place (at about 1 pm), we got a call from one of their executives that we have been shifted due to safety issues.
PS - we had already travelled for 40 kms till then and reached the hotel almost.
3. We agreed to them finally (no other solution was there), and we requested them to shift us to a hotel comparable to this 4X suite room. But they shifted us to an under mediocre hotel in pitampura which required us to travel back again 35kms.
4. The original tarrif was 1152/-, and the executives said they’d offer us 25% compensation as an apology but inspite this fact, they booked us a hotel of tariff 2400, almost double.
5. In order to enquire about this and request them to change the hotel, we called them for 1.5 hrs, but none of the employees proposed any kind of solution rather just wasted our time and literally it was like a mental torture.
6. Finally after 2 hrs ( at about 4 pm ) they shifted our property saying the tariff would be just Rs 870, whereas at the hotel it was 1400 . Again they made a fool out o[censored]s.
Despite reaching late by 4hrs and prior booking and problems caused at there end, they made us go through a mental, financial and emotional torture.
This is a kind of harassment to the guests and I expect some serious action to be taken.

1. I booked for OYO hotel for self and my hotel around 7 PM and got the following confirmation
2. Subsequently I was asked got a notification for online payment to avail a discount of 451 INR for total bill of 4500 Plus INR total bill
3. I did the same and a sum of INR 4067 was deducted from my debit card but I did not get any notification for payment
4. I called the call center around 8 PM to confirm the payment receipt and confirm late check in as I was coming from the hotel
5. The call center team said you need to make payment of INR 451 at the hotel and I want to talk to floor manager to resolve the issue but unfortunately even after 3 - 4 calls and each time holding for more than 15 mins., my problem was not solved talking about some technical issue. They said by check-in they will resolve...
6. I reached the hotel reception and found that near to reception, the team which was suppose to do check in were having food and they took my details.. I told them I would like to check room quality..
7. To my surprise the hotel rooms were full of insects and cockroaches, they showed mw multiple rooms and status was same
8. They asked me to talk to customer care and cancel my reservation
9. I called customer care, there was lady who attended and she said you go ahead and cancel and we cant accommodate you in any other property now as all are full and refund can happen only after 15 working days
10. I got wild as she did not allow me to talk to manager on floor citing no one is available
11. And at the wee hour, I had to find other place spending more money on taxi and hotel bills
12. When I went and cancelled as customer care did not cancel, to my surprise, I got the message some 1400 INR will be deducted
13. I have been with OYO for quite sometime and to my surprise the customer care quality is deteriorating day by day
14. I need my full refund of my booking amount immediately and what way OYO will compensate me for customer loyalty

My security deposit is not return after 25 days of checkout.

They ate making fool to person.

Supervisor/demand manager (Nitesh verma/ rahul) is giving instruction to no written notice is required for 1 month stay which have informed first day of checkin.

Now customer care is telling i need to submit written notice. So they will not return my deposit.

Oyo life pg pune550, near talawade it park, pune

My booking id 7115

Please careful with such kind of fraud. Oyo life is making fool us.

I have booked oyo hotel shine at bhubaneswar vide above booking id. Also i got the confirmation information. When i reached bhubaneswar and approacded to the hotel the hotel denied about booking. I myself and my family loitering in bhubaneswar for one hour and harrassed like anything. I approached to oyo and could not get any solution.in last i came to cuttack the nearest city. I have to catch flight in next day from bhubaneswar. Due to harrassment by oyo lot of money is drained out due to taxi fare. If oyo did not confirmed regarding booking i would have not gone to bhubaneswar. Only due to oyo i had been to bhubaneswar and harrassed. Who will pay the compensation for this.

Dear team,
I have booked a hotel from oyo customer care executive over the phone on 17/05/2019.. He was misguide me. He booked a room from your own side and sent me a link for payment. When i was opened the link there was showing is another cut name. I am told him about this but said i contract to hotel manager he told that there is no problem. I do this payment. But when i was cheek in the hotel hotel manager told me there is no booking. I contact oyo care but they have not supported about this. I contact serval time but they do not help me.
Kindly look into this matter and confirm me the same.

Dear sir

I have 04 times booked the hotel through oyo. But this time that was pathetic experience. I have booked ticket on 10.05.19 for 11.05.19. Oyo hotel neelam palace, oyo 13277 was not upto standard. While in pics show on internet its looking very shober n pleasant.
I was with family so i want big room accord i book the ticket.
Once i reached at recption he offer me very small room that i complain at a time after he give me big room but that was not clean. Toilet also in worst condition. Again i compaint on reception then he replied u may change the hotel.

I was reached at 11pm so i have no option to change. Its ac was not working then again compain for it anyhow it was start but set on 26 temp. No remote was provided by them.
Breakfast was include in charges but he denied to provide.