OYO Rooms Complaints & Reviews

Will explain my stay with oyo
1. Was given the room with a large hole in the door.in place of a keyhole facing the bed.
2. We noticed the hole in an hour. Quite embarrassing
3. Asked the reception guy to change the room after making the request for several times he accepted and gave me a room in which twin beds were there
4. The new room had around 1 cm gap when the door was closed. Anyone can be able to see...

I made a bulk booking for 42 guests for 14 rooms in hotel midtown for 18-19 may, on april 29 and several other single, double and triple sharing rooms for different dates. Mr. Ufiyan assisted me in the same and i paid the amount on the same day. 5000 for the 14 rooms and rest were full payments and my bookings were confirmed.
Today i received an email that my booking (14 rooms) has been cancelled without me requesting or authorising...

I am utterly surprised that an amount of rs. 8886.00 has been charged as cancellation fees for cancelling booking of hotel stay well oyo 13736.
Here i mention that hotel stay well was not at all booked by me. My booking was at hotel himdhara (Oyo 22331), dalhouse from 15.04.19 to 18.04.19 but you have changed my booking to a different hotel at a different place without prior permission and informing me well in advance.

While...

I made a payment for a room via debit card. The money got deducted but the room hasnt been booked.
Even after opening the link they have sent, it is just saying “oops something went wrong, please try again”. There is no number to directly ask about the inconvinience, something like a oyo customer care.
I would like a refund if the room hasnt been booked.
Bhavana...

On 07/94/19 i've booked oyo 23396 as hotel arogya palace and bokoing i/d zuno7592 for 3 adults for rs.1200+dinner for rs.238 and paid rs.1537/-
They only provided a congested double room also they couldn't provided dinner as per booking. When asked to the receptionist who provided a mobile no. For order further we got the dinner and i have been compel to pay against the bill rs.357/- as well as the hotel receptionist misbehaved with...

I paid 1151/- using my debit card via paytm, the payment was not completed and the payment was failed. The oyo app malfunctioned and said the payment for booking could not be completed due to a technical error. However, the amount got deducted from my bank account, even after contacting paytm they told me that the mercent (In this cass oyo) has received the payment, you need to contact them. Customer care executives are not responsive and...

Caution!! Confirmation message sent with collection of personal data (Adhaar) however pathetic service provided leading to time waste, wastage of money and additional headache

So i booked my 3 bhk cottage (Oyo 13384) having high hopes and got confirmatory messages from oyo. Being a regular user and a wizard member i thought if i give money i will get the service that i deserve and that it's oyo's duty to deliver it.
br...

#oyo #miserableservice #patheticservice #worstexperience #shameonyou

I had a trip planned which could have been really memorable but thanks to oyo and their pathetic service the trip got completely wasted.
Starting with the beginning, i had booked a 3x room in oyo 30717 hotel shiv shristi palace deluxe (Bjyf7259) for 19th april 2019 located in deoghar, jharkhand. Upon reaching the hotel, the receptionist raised a concern...

I made a booking for one month in an oyo life in u block gurgaon. My booking id is 11697. The day i arrived the tv as well as the geyser wasn't working. I was promised by the supervisor that he'd fix it the next day. The same story continued the next day. He said that he'd definitely get it done the day after. It's been 2 days now and nothing has been done regarding this. What's more is that there's no way to contact the supervisor who conveniently...

Sir
I have stayed in the hotel banyan ponemelle chennai on 03 may 2019 and vacated at 9 0 clock on 04 may 2019. An amount of rs. 1542/- was paid towards my stay in room number 301.
The hotel authorities promised to send bill in my email id [protected]@yahoo.com.
Despite my repeated calls in the number [protected] for three days i am not getting the bill.
Very very disappointed about the poor quality of the service.br...

Your company customer service is pathetic they clearly say no for the help.
I have cancelled the booking due to some problems and made the booking with another property of oyo. Upon asking for refund ur team is literally talking about policy policy and policy and giving the refund of 30% for what i paid. I understand about the policy but this is the first time iam facing a problem and asking for support and help for the first time....

This is regarding the booking ID : EWTG9301.

I planned to visit wayanad on April 18th and 19th with my Family (9 Adults, 2 & year old kids and 7 month twins). So I booked room using OYO rooms on 21st March itself. It was Prepaid and also confirmed by OYO. On 18th at 10:30 am i receieved a call from OYO (Its just 1:30 Hours before the check in Time) that they are not able to provide the property with I booked. And insisted me...

I have booked northeast package from oyo holidays with booking id zkui 9150
. At the time of booking they promised me to give travel breakup at the end of the jousrney., but they just gave me final receipt. As i was travelling on leave travel concession of central govt i can claim my expenses to and fro from bagdogra airport to gangtok.
Ihave been repeatedly asking them to send me travel breakup and even mailed them many times,...

I had booked one room through your app on 17th april. My booking id is dayb6937. As it is prepaid, the property manager denied my check-in as they said they have already ended the contract with u guys. When i escalated this issue with your team. They have said like they will arrange other property without an extra charge. They just kept me in calling line for 2 hrs without any alternative suggestions or help. Later on, when i escalated this...

My name is ajeet singh my booking id is ixaz2067 in mayur resort. It's clearly mention in hotel policies local guest are allowed but 11o'clock we reached to hotel to take check in they clearly say no after that i called oyo cutomer support they just wasting my time and hang me twice on hold. My friend made another booking id vpbx0592 in pragati palace but again they refuse to give check in beacuse of local id but in hotel policies celarly...

I have booked kivi hotel yavachi gangtok from 17 to 21 may.
Hotel manager denied the booking saying that we don't accept online payment.
By oyo my hotel shifted to sinol retreat gangtok.
Now it is showing extra ammount to be payed by me.

While i made the booking 3 months prior why should i pay extra money.

Provide me same standards hotel at same cost....

My booking in the hotel was from 29/04 to 09/05. I had to check out two days prior in the hotel and when called the customer service i was promised an amount of 5, 300 as the check out charges. Was promised a callback from supervisor to confirm the amount but no one called. After multiple calls which i made to the oyo customer service portal the supervisor told me that the charges have increased to 13 thousand. Again was promised number of...

I have booked a package through oyo total holidays paid the full money still no update on the voucher and driver details booking i'd : vpwq9935. They don't know how to talk to customer and giving different excuses to not give the vouchers. Initially they were behind me to get the payment once i have done the payment not received anything. They are giving different excuses for delaying the vouchers. This is first time i thought i will book...

I had written about my issue before also but did not get any proper response or revert from oyo this is why i am writing again. My booking id is obkc3082 and can contact me on [protected].

Here i want to explain my issue, i had booking in hotel through oyo for two days and i had paid for my two days stay, when i checked in the room the room was no where near to the room shown in pics even it was dirty and smelling like hell...

No one is attending my complaint[protected] operators system hangs or they are not able to transfer the call to their seniors... Tired of oyo rooms attitude

Pnr: [protected] booking id: nh[protected]ticket - hotel denied entry to my guest saying their contract with oyo ended on 29th april.

The email id [protected]@oyorooms.com - provided in the booking letter does not exist...