OYO Rooms Complaints & Reviews

I have booked the room in oyo 9372 chennai through make my trip paid full amount for one dayi. I reached at around 8 am. But the hotel is in very dirty location and rooms are not clean
In the reception name called shaikh not polite and was asking more than 50% of booking amount. I didn’t stay there & came out. Very badly behaved staff and the room are not as shown in website. I have lost all the bookings amount.

Today i have very disappointment form oye no any persion thinking aginest the customer very third quality services
I had reached lucknow morning 5:00 am total three hotel reached as per oye guidelines but not complete his task today i am coming for official meeting but totally disturbed you guys

I hope next in future not booked any room form oye same updated to coamany and friend list do not use of oye

I booked oyo nk residency (Oyo 35388) at bengaluru on 22nd april 2019. The hotel denied checkin as there was price dispute between the hotelier and oyo so i called oyo customer care no and the representative talked to the owner of the hotel. After talking to him oyo representative requested me to choose another property and he told me that whole amount will be refunded to me. So i told him to book another hotel ankura hospitality (Oyo17178). And he cancelled my booking stated that i will get a call from oyo and i have to reply them about the property owner dispute. I than checked in at oyo ankura hospitality and than i made to pay again. Till now i haven’t received my refunds and when i checked the oyo app. The representative just cancelled my previous booking of nk residency and my amount is charged under cancellation charges. I talked to the oyo customer care regarding this several times but till now i haven’t got any refunds and nor they are calling me back and providing me any solution for this. Today only i called oyo customer care twice and he told me that he is transferring my call to his seniors and after waiting for 10mins on hold the call automatically disconnected twice.
I demand my full refunds and compensation for the stress and mental pressure i went through.
Booking id-ufmo1379
Complaint id[protected]

I booked a room for 3 nights at oyo 805 hotel pinji malaysia which we booked 2 days prior to our arrival through agoda.

After booking through agoda i received confirmation email from oyo asking for a check in time. I notified oyo my arrival time.

Over the two days before our check in date i receivied several messages, asking me for more confirmation and if anything changes please advise us! I felt the number of messages from oyo was strange as i’ve booked many hotels and never had to reassure someone constantly regardless
I stayed in contact with oyo over this 2 day period prior to our check in.

After travelling all day we arrived at the hotel on 2/5/19 around 10:30pm and told our booking was cancelled. I checked my email to see that oyo had canceled my booking due to lack of contact/ confirmation even thou we exchanged emails 4 hours prior to our check in.

After some unprofessional comments from the receptionist
We payed the original price we had agreed with by using agoda
We were then asked to book again through agoda
But due to having booked in advance the prices were higher which we were not pleased as we felt this was not our fault.

After waiting 1 hour at reception the front of house staff clearly couldn’t resolve the issue in a professional manner so due to combination of oyo cancelling our booking and unfriendly receptionist we asked for our money back and spent it else where

We have travelled in and out of accommodation throughout the world! This is the opposite to customer service!! Never had such a horrible experience like this!!

They were saying that we will raise your ticket
We will tranferring your call to seniors
Wait for some times amd hold for two minutes but doesn't coming back on call then.
Always thery do like this i have caller numerous times
Not solving my problem since they said that 7-14 bussiness days refund amount reflected to your account but refund doesn't reflected
Oyo money rs225 was recieved after one day only
But the ammount debited from debit card doesn't refunded why?
Always saying we have initiated your ammount but when did the ammont refund??
Booking id fijb3590
So disgusting oyo care does'nt solved problem
I have called many times
I want my refund as early as possible
I m checking regularly my bank statement from mpassbook
Oyo customer care people also not responding so many times i call so many times i messaged so many messages on whatsapp oyo assist but no response is there
They all were saying the same thing only.
Refund still not reflected and i call to oyo care they said wait again 7-14 days
Complaint k bd ek call aya tha or 3 din or jldi se jldi refund account me ajaega pr nhi aya or bht calls krchuka oyo care me sb yhi bolte h k humne ticket raise krdi h or me bt krke btata hu senior se or me call transfer krdeta hu or bola jta h wait kro aajaega 1month hogya or wo ab bhi 7-14 days bolte h
Issue resolved hua ni oyo assit me br br resolved krdete h me firse open krta hu firse resolve likha aata h after sometime
Refund nhi aya abhi tk or me to calls krke or oyo care me baat kr kr k prshn hochuka blkul
Sb booking id puchte h bs or bolte h aajaega aajaega hmari trf se hogya
Agr hogya to wo aata kyuni
Account details leke account me transfer krdo.

I have made a booking on oyo rooms yesterday and have payed the whole amount too. Now that i want to get connected to the hotel manager. They deny to do so. They have given me 5 number that are all #. I have been doing this since two # days. And oyo room services cant do a thing. Oyo room customer care services cant do anything. They say they are connecting the call but keep us on hold for freaking 15 mins and then the call gets cut. Are we free here? Is this what you provide to customers?

I am not a user of oyo rooms and someone named alisha has made a booking on this site and has given my phone number -[protected] on this website.
The id of the booking is: ocim0451.

Please consider this issue. I have been getting incessant calls and messages from oyo for confirming the booking which i have not made.
Please resolve the issue and remove my phone number from your site as i am not a user here.

We already payment before 5 days ago & still didn't get my gst invoice. I have been contacting the oyo customer care to ask for gst invoices but they are not providing invoices. The oyo cc is continuing disconnect or transfer my call to other team.in each call, the customer care executives promise a call back but they never really call back. The ticket we raised before 5 days back still open.

Booking id :qhpy4951
Date : 25 april to 28 april

I had booked a package to singapore/malaysia with oyo holidays. But since my dates were not confirmed and i was suggested by the concerned agent of oyo holidays to pay rs.5000/- and once the dates are confirmed, then to pay the rest of the amount. I went ahead and paid rs.5000/- and i got a payment confirmation mail from the agent's mail id as well with the booking id.

The travel agent had assured by mail, that he will arrange for the refund of rs.5000/- if i cancel my travel plans.

It so happened i could not travel and i requested the agent to refund the amount.

But now the travel agent is not responding to calls or emails.

I called up customer care of oyo holidays and i provided the booking id for my travel, but the customer care of oyo holidays suggested that the booking id does not exist in their system.

All the communication has happened from the oyorooms official email id of the agent.

I don't recommend oyo holidays to anybody in the future.

I facef various issues with my stay of about 10 days. Tv did not work, no water or hot water, no power for most of the time, etc, for which they mailed saying they'll compensate with a refund of rs. 3484. Now, there is no response regarding this from customer service. I have called more than 20 times in 5 days. Booking id: tqwx7615

Very unprofessional and irresponsible.

We have booked oyo 11495, mehta guest house at noida sector-105 from 27th april-4th may under the facility of kitchen. We had clarified before booking that we can cook here and non-veg cooking is also allowed. But after 2-3 days of staying here and cooking, suddenly the owner of the guest house said that if we have to use kitchen, we have to pay extra 200 per day for gas. We had told him that our booking includes kitchen also.. But he didn't accept the fact and continued to ask about the money. We had also called at oyo but nothing is resolved.
Kindly look after it.
Booking id : dbso7269
Booking in the name of : somnath mallick

My Oyo booking no YLUE5312, one of the rooms was not used as it had no Ac working. We were told that the money will be refunded, it has been about 14 days today. The money is yet to come. Whenever you call the customer complaint, they put you on hold and then after about 15 minutes drop the call. This is a constant with them, tried about a dozen times. Don't know how to reach them, it is very frustrating. Please help as they are fleecing customers.

While checking out from Oyo hotel, excess amount of Rs. 5544 was charged from my account. Booking ID is ICKE9703. I have already registered a complaint on 11th April and the executice said the amount is refunded and will be credited in account within 7-14 days. However, I have not received any refund.
I again called and registered complaint twice but got no response.

Oyo is not providing GST invoice for all my bookings happened through their app.

Booking IDs
UTFA9103
GOQP1049
YUNH1835

Despite repeated follow-up there is no response.

Since, they are not providing any tax invoice (Specifying my gstin no. And gst breakup), there is a possibility that they are charging gst from customer and they are not interested in depositing the same with the govt.

It is a complete case of violation of gst law.

Hi Ritesh / Team Redalert,

I am writing in to you because your escalation team & its members are not at all helping.

23-Mar: I'm new to the city (Bangalore) and I booked a wrong hotel under booking ID=HYOZ0173. I explained my concern to you escalation team and Sarika_Saini_607857 advised me to book another hotel & the current booking amount will be refunded to you within 7-14 working days. She replied – “Modification is not possible so you can check out on 24th march 2019, the excess amount of Rs.3789/- will be refunded to you.” I did the same trusting the brand.

24-Mar: The same information for given to me by Neha_Rai_586521. “Modification is not possible so you can check out on 24th march 2019, the excess amount of Rs.3789/- will be refunded to you.”

05-Apr: 14 days passed away, but I haven’t received any update on my refund, so I replied on the same email asking about the status of my refund. Again Neha_Rai_586521 replied to me “due to some technical issue refund got declined so we have initiated again kindly wait for 7 to 14 working days”

9-Apr: I received an email from Neha_Rai_586521 asking about my bank details like -Beneficiary Name, Account Number, Name of the Bank & IFSC code and said that it will be done on priority. Shared the same over email.

12-Apr: I asked about my status again because as per dictionary meaning of priority is treated as more important than others. I received a reply from Akshanshu_Sharma_569171 stating in very unprofessional manner – “Please wait for some time and coordinate with your bank.”

16-Apr: I coordinated with my bank to check about the refund but they said no refund has been received so again I reached out to [protected]@oyorooms.com and received a reply from Aviral_Pandey_(WOP) – “amount has been declined from our side you will receive a link with in 24-48 hours to fill the bank details when you fill the bank details your amount reflect in your bank account within 7-14 working days”

It is almost a month now and I am chasing escalation team for my refund amount of Rs.3789. If you see my account I am a loyal customer of OYO Rooms & doing booking for more than a week. But if you receive such king of treatment from such a reputed brand like OYO – it feels really disheartening. In fact, I have recommended my company (Cadbury’s India) to partner with OYO rooms for corporate bookings, but I guess I need to rethink over my decision and ask my administration team to stop working with OYO. This is my last hope from OYO looking for a resolution. If you cannot help me, please do let me know.

I’m sharing my number to contact me if you have any queries.

Best Regards – Ankit Kakkar. (+91-[protected])

My Reg mail id is [protected]@yahoo.com
My reg number is [protected].
My booking id is NXAM4173
Today is the 5th day but my issue is not resolved
Oyo rooms make my journey Hell On 26 April 2019 i faced the issues with OYO ( With Booked Room ) ( Guy's Don't Use OYO They Have Only Unhygienic Room )
Guy's Please Share This Post To Your Friends & Family :-
1) Bedsheet and pillow cover was not clean ( blood on the pillow cover) 😑
2) taking too much time for check-in and changing the room. ( The other room was given is also as older one) Room was unhygienic.
3) There is No Ac remote.
4) There is No Tv remote.
5) There is nothing running channel in the Tv. The Tatasky account was deactivated.
6) Furniture was Broken.
7) No Privacy.
8) Sepage on the walls.
I HAVE ALL THE PROOFS OF MY LAST STAY. LIKE PICTURES OF BLOOD ON THE PILLOW COVER. BROKEN FURNITURE. UNHYGIENIC ROOM. EVEN WINDOW CURTAINS ARE NOT PROPERLY COVERED THE WINDOW.👎
I JUST WANT MY FULL MONEY BACK.

@oyorooms

This is very ridiculous service i ever seen, very shameful for oyo
just because of your own benefit you come up to very discussting dsatisfied service

"Oyo 27938 hotel comfort inn"
I booked this on 28/04/2019
booking id: YRFV5974
case is when i booked hotel that "Couple friendly" option was there
but when i visited they updated that option and they not allowed me to check-in

Day by day oyo become cheap with service and very discussting tie ups(hotel and inns)
Hopefully you'll look into this and try to improve your service again like before
thank you

I am currently staying at hotel city centre, patna for an official trip booked by our client on behalf o[censored]s. I truly regret staying here for even a day. We have been coming here since 7-8 years but today, the service has been the poorest. At the arrival, no person was there to take our luggage to the room. We had to call 4 times for getting a tea delivered some time later.ac is too not working properly with no remote and no display. No channel on tv showing the ongoing ipl match. Money being charged at every point of order instead of being added in the bill like before. Exhaust fan not working.
Disgusting and horrible stay.

Don't book hotel with oyo, i have booked hotel booking id is awvx2689, the hotel doesn't let me check in as i show them original m adhaar (E adhaar) but after that they don't let me in i have to took another hotel any how if you book any hotel by oyo don't pay online other wise you will loose your money so be aware of this and don't book hotel by this really very bad service
I have called their customer care but holding 15 minute they cut the lines.. Don't book hotel with oyo, i have booked hotel booking id is awvx2689, the hotel doesn't let me check in as i show them original m adhaar (E adhaar) but after that they don't let me in i have to took another hotel any how if you book any hotel by oyo don't pay online other wise you will loose your money so be aware of this and don't book hotel by this really very bad service
I have called their customer care but holding 15 minute they cut the lines..

I am writing this after almost 10 days (Almost 248 hours) since i raised my first ticket. Within the last 10 days i have called oyo for more than 15 times talked to 15 different oyo experience manager and my oyo captain mr. Virender and it seems like no one is listening to me.

See first of all my issues are multiple:

1. Denied check-in: sn resort is no longer associated with oyo, yet oyo gave us a booking at this place. The guys at sn resort refused to accommodate us and oyo made us wait on "hold" for more than 2 hours. Oyo captain virender didn't help us either. Oyo app gave us 4 other options out of which one was in dharamshala (Our booking was in upper dharamshala), one had only one room (We booked 4) and the rest two were not oyo's lease. That means again you people cheated. Giving us choices to shift the hotel but there was no choice given to us. We accommodated ourselves in a nearby hotel after waiting for 2 hours and traveling for 12 hours. Oyo captain virender told us to do one thing that book and non-oyo hotel yeah that was his help for us. I was there with y family. This whole experience was so humiliating like literally, we have paid the half amount and after that, we were not allowed to check-in. This is your service. If i'm paying the half amount i have every right to stay in the hotel. I was literally harassed and humiliated in front of the hotel. Pathetic service.

2. Money refund: after all that fuss we have to searched for another hotel and lost the almost half precious day. Here i am with my friends and family searching for a hotel 500 km away from my home. Just think about the safety of my family at least. For that day we had triund trek planned but we were not able to go there as we were searching for a hotel. All thanks to oyo team. We lost money and time. Now after almost 6 days after the booking, you people were not even refunding my pre-booking amount, saying that we checked in at 3 pm, even though their customer executive called the sn resort guys at 11 am and he clearly stated we won't accept our booking. After multiple calls yesterday you people initiated the refund of amount 4517/- but my pre-booking amount is 5048/-. I'm just saying give me my money back and compensate for the humiliation and inconvenience i have been through.

3. Lies: oyo team told me that i checked-in at 3 pm on 19th april and check-out on 20th morning. But that's a lie i didn't check-in. Shows you people are full of lies and shows you don't care about your guest safety whether they are there or not. I can't trust you guys.

I was there with my family for 3 nights out of which i spent 3 hours talking to oyo people. Do you really think that with this kind of customer experience you can provide state of the art experience for your guests? I have heard very high of oyo in the past but this experience has changed everything for me.
Service is pathetic. Yeah, that's the word.
For 10 days you are not able to resolve my issue.

Main crux is that oyo says it's hotel mistake. Hotel people says that it's oyo's fault and here i'm suffering in between.

You have really disappointed me.
Would never ever ever use oyo.

Reasons i deserve compensation and i want compensation.

1. The humiliation and harassment i have been through at the hotel when i was denied check-in even after paying pre-booking amount.
2. Oyo's lies and cheating: you people offered me 4 options to shift the hotel which was a lie as oyo app gave us 4 other options out of which one was in dharamshala (Our booking was in upper dharamshala), one had only one room (We booked 4) and the rest two were not oyo's lease.
3. Delay in refund: listen i paid 5048/- as a pre-booking amount and i still haven't got my money back. I have called more than 15 times. I have all the recording and messages.
4. Pathetic service
5. Triund trek: before reaching the place on 19th april i had already made booking for my trek. But because of oyo's pathetic service and they didn't provide us with the hotel. We had to search for the hotel and lost almost half a day. So our booking was cancelled and we lost money as well as time.

All in all, i deserve compensation for the humiliation i faced, because of you people lost my money and time, you lied to me in my face and delay in the refund process.

I'll tell you my details as i don't think so you guys are using any kind of crm software.

Booking id: utep2087
Hotel: oyo 6983 sn resort mcleod-ganj