OYO Rooms Complaints & Reviews

Hi Team,

I did a booking on 25th till 27th Dec and did full payment. Upon reaching hotel I found hotel is not at all Hygiene bed sheets dirty with cockroaches more over hotel denied replacing the room. I cancelled the booking standing at hotel only gone for a nearby hotel myself. Since 27th till today I am following up for refund despite email confirmation from oyo help desk. Everything help desk passing to service team, no body picks the call. I am not getting any update from anybody.

Booking ID: DMKJ8712

Hi Team,

I have made a booking via Oyorooms, did full payment in advance from 25th till 27th Dec. Upon reaching the hotel, I found hotel is a shabby with no hygiene at all. I didn’t check in rather contacted oyo help desk standing at the hotel asked for cancellation and acknowledged by help desk as well email confirmation of full refund. Since 27th Dec (Check out) I am following up today is 31st Dec I am not able to catch hold any service guy who will process my refund. Every time help desk route to service team nobody picks the call. Requested refund in original mode of payment that was also rejected. Provided the bank details as well still waiting for refund. It’s already crossed 48hrs from check out date (If there is no check in How come there is a check out), ideally now I must ask oyo to add penalty for each passing day.

Booking ID: DMLJ8712

I booked a room with oyo on NOV 27 and had to cancel due to room issues. Oyo promised to refund money with next 7-14 days but it's been over a month now. At that time they said refund has been initiated but nothing till now.
Booking ID FTDB8837

Hello
I made a booking with amount 1296/-, paid via UPI. Money deducted from bank and I checked with bank customer service as well, that transaction was successful. But from Oyo side, person consitently mentioned that we cant do anything as booking id is not generated and I have to contact bank people only to check wrong transaction.
Oyo, did not try to see if they recieved a mony with help of accounts team, and ultimately no solution was given.
I was told by ICICI person in these situations (in case money has not been reflected in reciepients account) it gets credited to reciepients account only and will not be credited back to senders account.

Hi I'm Harish,
Very worst thing happened to me, actually after booking and paying the amount for the hotel room, the hotel denied the check-in. The Oyo team told they will refund my amount within 14 business days, but it's been more than the estimated date for the refund, no support team is able to tell me what the refund status, from 7am till 6pm I'm contacting the helpline team and support team but there was no use except my time waste, it's not a small amount even thought it is I'm not ready to go in vain. I need the refund immediately now

I have been waiting for my refund since October and it has been approved and have email to prove that.
The hotel Spot On Athithi was overbooked so did not get the room so cancelled the booking before the cutoff time.
Please send me email so I can give you my bank details and have vsent several emails with my bank details.
Ashok Sthankiya
[protected]@gmail.com

Please delete my review with booking id KKER1031 which is not properly described, perceptions may be different for different users.I have talked to customer care but request not fulfilled

I booked hotel room at at www.oyorooms.com on 28th December, 2022 for one day stay in Hyderabad for my parents. After successfully have done the booking and have done the complete payment, my parents were denied check in at 2'o clock in the night. The hotel's name is OYO Townhouse 710 Hotel Regal. Booking Id is QOCI1905.
I want to complain against this inhuman and fraud work by OYO and the hotel.

I had a booking in oyo which got cancelled and oyo refunded as oyo rupee which I cant use. I want the money in my bank account.
Booking ID: OCYZ8908
Amount: 4538/- Rupees

This is regarding the OYO Refund issue. I have booked rooms in Cochin and I see they had different images in the website and rooms are in worst condition. So I didnt check in and called OYO customer care immediately. They promised for full refund and I sent all required details for the refund.
I got confirmation email on the same on 12th Dec. I see there is nothing credited to my account till now and when I tried to call customer care, they are just hanging up the call with out any resolution.

Trust me, this is worst customer care that I have seen so far.

My Booking Id G5MX7986

I booked the spot on 703401 hotel prachi by oyo app. booking id CK8T9561 check in from 25/12/22-27/12/22 when i tried to reach hotel address was wrong and i call to hotel manager hotel was 6 km far from the registered address and also hotel hotel manager denied to checkin because they dont have vacant room all the rooms are occupied.

again i booked the oyo 61719 hotel jumanji booking id FTEF9355 from the date 27/12/22- 30/12/22. when i reached the hotel again the hotel owner denied to check in and said if you need room you can book directly because oyo charged less to you i tried so many call to oyo team but they were not able to do anything. i waited for 5 hour at hotel lobby with my family for the oyo call back and after 5 hr oyo escalate the booking to the next hotel name is oyo town house 510 hotel garnet inn booking id VFC10409 this hotel also 5km far from the jumanji hotel i called to hotel manager they denied to check because they didnt get the amount from Oyo and said when they gave us the amount then you will checkin. otherwise you have to wait but in next 24 hr i didnt get any notification regarding checkin or payment.

i tried 16call to your oyo team and total call conversation around 2hr but you guys have not yet resolve the issue.

I dont want refund i want proper solution that i suffered in last few days.

suffered in cold for 5days. i moved from one hotel to another hotel because of your stupidity and miss management. other hotel charged double or triple charges because of you responsive behaviour.

and when i called to your manager or representative they having a single solution sorry sir, sorry for facing inconvenience and system is not working why you guys making customers fool. you guys spoiled the whole christmas and new year weekend .

I will sue in consumer forum regarding the issue.

I booked room on oyo app at hotel chandra inn 29392 on dated 25th december.
But at the time of checkin they denied to accept my booking saying they no more accept booking via oyo. I told them that I have already paid for booking but they insisted to book offline and pay entire floor price. I had no option but to return and find another stay option. I want refund for payment I made on oyo app for booking as I was not been provided with room. I have shared screenshot of my booking. Kindly refund as soon as possible.
Also I lost my email-id password so request you to contact me on this email ID or [protected].

Booking ID: C8UD98, I have booked a hotel on 9th Dec 2022, but cancelled within 20 mins after Oyo app was showing not operational for the property, and property manager phone number was also not valid.
I applied for refund it is initiated on that day itself through original payment source i.e GPay. But till I haven't received any payment, i have checked bank statement also

Oyo is not refunding my money intentionally, instead blaming me that I have selected Oyo wallet as refund account which is total rubbish. Booking ID: C8UD6098 .
I paid Rs.4845 through GPay account and expect the same source . It is more than 7-14 days

I have booked a room and cancelled it as the rooms were in worst condition and not per the images.

And OYO team said they refund the amount and nothing was credited so far. I am keep trying to call customer care but no resolution.

My booking I'd: G5MX7986

I booked a room in Oyo room but was denied entry. I made another booking in a different hotel and asked multiple times to check with the property owner regarding availability and ensure a peaceful check-in. In the end, I was denied entry at both hotels. I was told by the second property owner that they are not accepting any bookings from Oyo due to tariff issues. Upon checking with the Oyo customer care executive, he confirmed that the booking was rejected due to the low tariff. Along with me, there were 3-4 other people in the queue facing the same issue.

I came to Hyderabad from Bangalore for a medical procedure and was just roaming around to check my booked room. The customer care executive still asking me to try 3rd booking.

Booking Ids: L7W30868 and HTMI2630

I hope GOI doesn't want to create this kind of image for our nation.

Hi!
I'm a Surgeon from AIIMS, New Delhi.
This is to bring to your notice, a very unpleasant experience, we had with OYO rooms.
I have booked a room in Mumbai, OYO 79035, Flagship Hotel Kalpana Elite for a period of 3 days from 21/12/22 to 24/12/22 through OYO website.

Booking Id: ZPX48295
I was attending a Surgical conference, on behalf of AIIMS near Kalina University.

Booking was confirmed almost a month back and I had paid the money already.

On the 21st when I reached the hotel, the property manager refused to give me a room.

I immediately contacted OYO customer care, the customer care tried to speak to the property manager with no vail.
The customer care representative was also not able to provide any other rooms nearby!

OYO being one of the largest platforms in the country, for providing the lodging services, it was quite surprising they were not able to find a room in a metropolitan area like MUMBAI !!

We were left in the middle of the road till midnight, because of the callous attitude of OYO and also the property management!!

Had to undergo a lot of mental trauma and also financial loss and had to book another hotel nearby for exorbitant prices!!

And all the reply the customer care had was, we will refund your booking money, you can cancel the booking!!!

Which in no way covers the physical pain and the financial loss we had to face because of the last minute booking for 3 nights!!

I request the management to look into these matters and try to avoid these future mishappenings.

I also want the users to be aware of these kind of mishappenings and be ready with alternate plans.

Hi!
I'm a Surgeon from AIIMS, New Delhi.
This is to bring to your notice, a very unpleasant experience, we had with OYO rooms.
I have booked a room in Mumbai, OYO 79035, Flagship Hotel Kalpana Elite for a period of 3 days from 21/12/22 to 24/12/22 through OYO website.
Booking Id: ZPX48295
I was attending a Surgical conference, on behalf of AIIMS near Kalina University.
Booking was confirmed and I had paid the money already.

On the 21st when I reached the hotel, the property manager refused to give me a room.
I immediately contacted OYO customer care, the customer care tried to speak to the property manager with no vail.
The customer care representative was also not able to provide any other rooms nearby!
OYO being one of the largest platforms in the country, for providing the lodging services, it was quite surprising they were not able to find a room in a metropolitan area like MUMBAI !!

We were left in the middle of the road, because of the callous attitude of OYO and also the property management till midnight!!
Had to undergo a lot of mental trauma and also financial loss and had to book another hotel nearby for exorbitant prices!!

And all the reply the customer care had was, we will refund your booking money!!!

Which in no way covers the physical pain and the financial loss we had to face because of the last minute booking for 3 nights!!

I request the management to look into these matters and try to avoid these future mishappenings.

And also the consumers to be aware of such mishappenings!!

Hi oyo team,

I have canceled the hotel reservation some days ago. Still i haven't got the refund yet.

Tell me, from where i will be getting the refund or when.
Its my money and i am only struggling for this
Please refund my money as soon as possible.
I NEED MY MONEY BACK ASAP.

BOOKING ID - NNAW7822

I try to call your support team. IVR call is not able to connect with any agent in this number. (+91 [protected])

Please i am requesting you guys to help me. Else i will take action. Its been so many days.

Help me ASAP please 🙏

We have booked 4 rooms in OYO 88808 Raghunath Palace (Puri, odisha) for the dates 28-Dec-2022 to 31-Dec-2022 .
We received a call from OYO one day prior our visit saying that they are cancelling our booking from their end, without our consent.
We have repeatedly asked them to not do this as there is no availability of hotels nearby but they are not responding and not picking the call as well. We already paid the booking amount.