OYO Rooms Complaints & Reviews

We have booked 4 rooms in OYO 88808 Raghunath Palace (Puri, odisha) for the dates 28-Dec-2022 to 31-Dec-2022 .
We received a call from OYO one day prior our visit saying that they are cancelling our booking from their end, without our consent.
We have repeatedly asked them to not do this as there is no availability of hotels nearby but they are not responding and not picking the call as well. We already paid the booking amount....

I had booked a room with oyo for three days (8 dec-11 dec) then I decided to cancel the room because of alterations in my plan. My refund payment is pending even after promise of refunding full amount. They cut the phone after promising to call back with a solution but they never do this had happened 5 times when we try to connect to service team there is an loop of press 1 for talk to service team, when we press 1 we automaticly reffered...

I booked a room in Oyo app and i got the confirmation that the booking has been confirmed. today i got a call from the property stating that rooms are sold out and they are forcing me to pay extra money so that they can give me the room.

I called oyo but they did not respond to me in a professional way and oyo is asking me to cancel the booking. Really disappointed with oyo and oyo property they are just trying to loot money....

I booked room on oyo app at hotel chandra inn 29392 on dated 25th december.
But at the time of checkin they denied to accept my booking saying they no more accept booking via oyo. I told them that I have already paid for booking but they insisted to book offline and pay entire floor price. I had no option but to return and find another stay option. I want refund for payment I made on oyo app for booking as I was not been provided with...

I booked a room in hotel orient flagship 73965 on 25th dec through oyo app. I paid booking amount through app but when I reached hotel, they told me that booking is invalid and if I want to checkin I will have to pay extra tariff charges which is not mentioned anywhere in the oyo. As I had no other option, I had to pay extra charges i.e. 869₹ apart from 331 which I paid while booking, so total bill was summed up to 1200. They also refused...

Hi, My Booking at Oyo 45125(Booking ID IC2O4906) was canceled since manager denied to give room .Hence initiated for refund and it has been 14 Days after that still have not received the refund.have tried to contact customer care, and they say they are transferring the call but have no result - the call does not get transferred and after some time the call gets disconnected.
Please help me in getting my refund...

I am giving 1 star rating as I can’t give 0 rating .Oyo is truly unprofessional, boycott it. I made hotel room booking before 3 to 4 days of check-in with full amount paid in advance. On the day of check-in while visiting hotel, property owner says Rooms are sold out. Even though i had advance booking. And then took 4 hour to get connect with oyo cuctomer care and they were not able to provide any alternative hotel for stay. After 4 hours...

I have booked rooms from Booking.com on same day as check-in day December 25 2022. Oyo contacted me and asked to pay half of the amount to confirm booking. I have paid the amount through PhonePe. For some personal reasons, I had to cancel the reservation. But Oyo is refusing to refund the amount because of their policy. They have mentioned that cancellation on the day of check-in after 9 AM will not get any refund. But I have booked after...

Dear Sir,

On 1 december 2022, I had booked my room by making the full payment at time of booking in google pay of Rs. 438.When I arrived at the hotel, the hotel owner had intimated me that payment was not made by me and payment details were not reflecting in his OYO online app.So at that moment i had again made the payment of Rs.563 on google pay.
So I want refund of amount Rs.438 from oyo team.I have tried to reach...

I, Sqn Ldr Westly Benetto, having a Defence Salary Account with SBI Subroto park, New Delhi with account No [protected]. On 27 Oct 2022, I booked 4 rooms through OYO portal in OYO Capital ‘O’ 11079 Hotel Prestige, 1-7-206, Paradise Road, Hyderabad, for 3 nights i.e., from 09 to 12 Nov 2022.I paid an advance of Rs 9, 331/- out of a total amount of Rs 26659/- and received a confirmation message of WhatsApp. The booking was done...

Booking Id: F52G4269. I had booked Flagship 74334 Hotel Marina, Kolkata for 29th nov and also paid booking amount of Rs 830. After reaching the hotel they denied entry saying the booking details, i.e. number of people registered is not matching with what Oyo is saying their mail and application.

I had to book another hotel. I requested for refund on the same day. Its been more than 14 days since the time and I still haven't...

Booking id [protected]...
vincent m v...
nov 12-13, 2022
oyo flagship 75781 new cresent park, coimbatore
refund amount: Rs 3113...

I had booked 2 deluxe rooms through my hdfc credit card in oyo flagship 75781 new cresent park, coimbatore for nov 12-13, 2022 using booking.Com. When we reached ther, they denied check-in. We came to know that the rooms were given to somebody else. Instead of apologising, they started threatening and abusing us. The staff were drunk and acted like gundas. I made a complaint to oyo and booking.Com. But i havent received my refund yet. It...

I have made an booking through Oyo mobile app on 24th Nov 2022 with Booking ID - JJWX0316 for which i paid Rs.649/-. After check in - denied issue i lodged a complaint and i was assured that amount 649/- has been initiated for a refund with a confirmation mail. Till today, after 14 working days, no refund has been credited to my account.

I have been trying to reach oyo service team for the same issue, either customer support...

Booking id number: R7VX9747
OYO townhouse 364 Richmond Road, Bengaluru
I made a booking for 2 rooms check in date 15th December 2022
I had arrived at the hotel only on 16th December at 4:30 Am
Made one day booking advance since I wanted a guaranteed room at 4:30 am
The app already showed me checked in around 4 pm on 15th whereas I reached only at 4:30 am on 16th
Upon reaching the receptionist asked...

I booked a room on 19th November 2022 with booking ID ZJHA6106. I paid Rs 588 for the same. But when I went to the hotel they denied to check in saying that the hotel is already full. So I called to OYO customer care and they suggested to cancel the booking and placed a new booking and I will get the full amount refunded. So I did the same. But Still I didn’t receive any refund amount. After 14 days I called to OYO that why I didn’t get...

Customer care executive made me believe that the hotel they are booking for me is rated high, but in reality it was the worst ever hotel I have ever occupied. OYO flagship 703049 Hotel park avenue. I paid for 2 days, but eventually I had to vacate ASAP, because of the unhygienic and poor standard of hotel and terrifying behavior of hotel staff. I have lost my money and time....

My booking ID: MGJK9256 booked for[protected] to[protected] and checked in as per the date. During my stay I forced to vacate the room with no reason. When I approached customer care they said that they will refund the amount within 14 working days (in email[protected], but after 14 days till to date[protected] no response for refund.
When I am calling to customer ([protected]), they put my call on hold for half an hour saying that...

My booking Id is U2DM7451. This booking was cancelled by me and the reduced of Rs 2045 was initiated but it failed. Its been more than 2 months and I have been unable to reach the tech the right team and my money is stuck. Payment was done v it a gpay....

I have been trying to connect with OYO customer service complaint department regarding the complaint I raised for refund with the booking I did with Hotel Rajdoot on 18th of December.

Booking ID: UW295174

I made prepaid amount of Rs. 1577 and as soon as I called Hotel, they denied checkin saying their Hotel is full and OYO donot even update about the availability of rooms.

Immediately I called...