OYO Rooms Complaints & Reviews

Hi Oyo team,

Sid this side. After facing the worst check-in experience of my life post 12 pm mid night I had to pay extra amount in cash (Rs. 1800) to the hotel even after having 2 bookings at the same hotel, BOTH PAID IN ADVANCE.

Felt very cheated, wanted to leverage the situation using my and my friends collective LinkedIn reach, but decided to trust in your system and hoped that will receive the right SUPPORT!...

Hello -

I canceled my booking with Oyo rooms and have a refund pending in the amount of INR 3212.0/-

The status on OYO says that the refund is successful but I haven’t received any money in my bank account. Tried calling their customer service but the IVR machine simply hangs up after saying your refund is complete.

My booking details are -

Booking id: RT408901
Check-in...

Booking ID : ANQL5703

Please help to provide refund .its been more than 2 weeks....

This is regarding my booking as attached (Booking Id : X3HG2026),
I have booked a hotel through OYO on 9th Dec and got booking confirmation based on the advance payment Rs.224 requested by OYO
But booking got cancelled from OYO side due to unavailability of rooms at the hotel at the last moment while reaching, and after continuous followup, OYO had arranged another hotel, also I was informed that refund will be initiated for...

I have booked am Oyo hotel for two days...on day 1 they said rooms are sold out and asked us to shift to other room where they r not family rooms and then i requested for refund and they denied the refund. After i claimed that i file a complaint in consumer court they initiated the refund request...and the 2nd day again the same situation...they are saying that rooms are sold out...with a family we cannot wait on roads for hours together...so...

I am using oyo for almost 3years, but recently their services getting worst.i was in dehradun and booked a room on 7th december, i did payment through phonepe, but after payement oyo room is not booked, nothing showing in the room booking list in oyo.no messages, mail and notifications came.so i contact oyo customercare, but they said payment is not received to oyo bank, also said to contact phonepe support.i contact phonepe and they confirmed...

Hi,

As we have done the payment before Checkin as per the booking ID : J6LT1565 and while checking they have collected more 600 Ruppes and OYO aggress to refund my money but still not update from OYO.

Note : Don't fool us by providing Complimentary on my account and valid till one month.

Need to address this on priority basis.

Thanks
Vamshi Vemula
[protected]...

Last month, I booked 3 rooms at OYO Hotels and Homes Pvt. Ltd. I paid the amount and got the service. But when I tried to get a GST invoice for my booking, my GST number was not on the invoice and the paid amount was also incorrect, even though I added the GST details in my profile. Then I tried contacting OYO customer care, I tried several times, but they kept my call on hold I use to wait for around 15 minutes but no response, such a useless...

My booking Id is TX4H2670. I have booked a super deluxe room in OYO 2984 Hotel Sun City for the period 15/12/2022 to 17/12/2022. I booked the room for 3 adult. Oyo also confirmed the same via mail dated 14/12/2022.
But unfortunately while check in the hotel we are not allowed to check in for three people. I talked with Oyo customer care representative Ticket ID [protected]. Talked atleast for a hour to resolve the issue multiple time...

Aditya Jain
from Hyderabad, Telangana

Dec 14, 2022

I made a transaction for booking a hotel via OYO rooms on 4th December 2022 with transaction amount of 1868 but was denied check -in when I reached the hotel then I had a conversation with Oyo customer care executive and he then provided me another hotel with the same price range i.e. 1867 and I completed advance payment for the same. (Booking IDs : Z8Q50667...

I have booked a hotel stay in Pune Viman nagar Hote RVC Hospitality for 7 days.
Booking ID was: YQ9R7031 for 5 days(through OYO phone booking) and rest 2 days extension of the same room from hotel.
I called customer care and send mails to the support team.
I did not get any mail response from the team and customer care interaction is very painful . They note down the issue and ask me to stay on hold for 2 mints, but...

I have made a payment of Rs. 579 paytm wallet to oyorooms on 31/10/2022. But booking not showing in mobile app. I have not received any booking id for the same concern, but my amount was deducted, my register mobile number is [protected].
Please find attached document

Please help me in refunding the amount at earliest....

Dear oyo,
I booked a room for December 13th-14th 2022 hotel name Flagship 16910 hotel prince palace trivandrum, booking id SQZK5796. They denied my check in asking me to pay extra amount of 650 or they told us to cancel it. As the check in time was 12pm and according to oyo policy free cancellation policy was till 9am we told them the problem but the forced us to cancel the booking and showed a very bad behavior towards us. I request...

My booking ID was YQ9R7031, booked a property RVC hospitality .
I called many times to oyo cc support for my invoice for the stay.
Send a lot mail to the support team.I didn't get any response from the team. Painful part is customer care, when called to the cc regarding bill, they keep me hold 15mints and cut the call.
Literally I lose all my patience to call the cc.
I need to submit the bill to the company and...

Sir/ Madam, I have booked a Oyo room on 03 Nov'22 to 07 Nov'22 for 03 Nights in Delhi at a Capital O 86700 Green Valley hotel with booking ID WAOQ3429 .When I visited the hotel to occupy the booked Room Property owner has denied to gave the room and told cancel my online booking and re book manually on hotel. He told he is not dealing with OYO and speak to customer support. I made lot of calls to OYO customer support from 1200 hrs to 1430...

I have booked a prepaid room in indore city in hotel Oyo townhouse 936 hotel plum inn from oyo website and made a transaction of Rs 492 on 3rd november 3:47 PM. When i reached the hotel, the reception guy said we dont provide room in this tariff kindly please get in touch with oyo customer support. He cancelled my booking at that moment only. When i asked him about refund he said oyo will provide you your amount. Now i have been trying everyday...

Hi Team,

The above subjected booking were cancelled on 5th Nov'22 and till date I have not received the credit to my original source account.

Please find Ticket # which Were raised and I was always assured by your team and your Supervisor (Sangeeta, Anuj and Daler Singh) that it will come to your source account in 24 to 48 hrs.

Ticket # [protected], [protected], [protected], [protected], [protected]br...

I booked hotel room. They didn't provide room and still i didn't get refund. I contacted customer care. They just transferring call to others. Booking reference no [protected]...

I lost my phone number but have e-mail ID how to login...

This is Shiv Mishra, I am your regular old customer rarely I get an stay issue with oyo rooms..this time you guys pathetic service while booking & payment. On Date[protected], Oyo Flagship 9419 Manu Residency first successful Transaction 776Rs & she has booked a room for me, due I had high cold & fever I already said need early check around 9:30 for sleep & rest. After a few minutes later there is no booking showing to my app i was surprised...