OYO Rooms Complaints & Reviews

I have done a booking by calling Oyo customer care and the check in date was filled incorrectly by the customer care executive.
After doing cancellation I was told that the booking was done for back date by their executive so there will be cancellation charges.
Why there are cancellation charges when the fault was of Oyo executive?
Why the cancellation charges are deducted when I have not checked in to the hotel.
My booking I'd was SZVU7233 with the name o[censored]tkarsh.

I booked a room on 19th of Nov, 2022.
Upon calling the property I came to know that the name of hotel listed is different and in actual it is different. The owner denied my booking.
Due to which I cancelled the same (booking ID-LQOY7896).

In the app it is showing my refund status as REFUNDED.
but I haven't got it either in my bank account or in my OYO wallet.

I haven been calling the customer care number, explaining every bit to everyone but your executive team keeps my call on hold and than disconnects it.

Kindly Resolve ASAP or I will be filing it in consumer forum.

The hotel collected an extra amount from me when I stayed there. Oyo agreed to refund the extra amount. I have the bills and emails from Oyo support. They are saying they have initiated the refund but it's been more than 25 days and I never got that money back.

I booked a hotel in Simla on 13Jan2023.After reaching the hotel, hotel manager has denied to give the room saying that, we cancelled the member from Oyo stating that oyo is not paying any amount for booking.After planning every thing, at last moment if it's happens like this where should I go. This is the 2nd experience for me.I tried many times to contact OYO.But unable to connect
Please refund my amount and not to be happen in future.
My booking I'd - F6F09690
Booked for - M Srinivas

I booked and cancelled oyo room on 23rd nov 22 due to property closed. From 23rd nov onwards i have been following customer support team for refund but every time they promise and say it will be reverted back in your a/c 7 to 14 working days, but no fund received so far.

Lot of time i jad to spent over calls they divert call feom one team to another but no solution provided.

3464.020.229 booking id
Phone - [protected]

Booking details :-

Oyo fantasy stay 48739
21st jan 2023 - 24th jan2023
Booking id QVJ32047

I cancelled it but, refund yet not came is is showinng that refund was successfully done but no money came in bank account

Pending amount 1497

Callinng the customer care from long time but still no response coming need to take legal action

I ve already submitted my complaint for
Booking id
OB1D3059
Amount- 3560
They only wasted your time for fake concern n fake Emails...Oyo is doing a scam
...They eat people money. Really disgusting...I request consumer complaints to take strict action against them

I want invoice for booking ID 'K05M1545', Where I paid Rs. 4142.(Please find the attached document.) However when I try to download the invoice from app. It is downloading invoice of only Rs. 100.
Also your customer contact number is not working fine. Always comes to home option even I dail booking registered number and last 4 digits of booking ID.

I booked a room in oyo 86560 Classic Stay Inn on 14th january through oyo app. I paid booking amount through app but when I reached hotel, they told me that booking is invalid and if I want to checkin I will have to pay extra tariff charges which is not mentioned anywhere in the oyo. As I had no other option, I had to pay extra charges i.e. 1050₹ apart from 449₹ which I paid while booking, so total bill was summed up to 1500. They also refused to give me bill. Even though I am sharing screenshot of payment done by me. This is totally not expected from oyo. I just want refund for extra money that I paid which is 1050₹ as soon as possible. I have contacted oyo service multiple times but it is not worth contacting. Executives are only putting calls on hold for long hours and not responding. Resolve my issue as soon as possible. Manager also asked me my mobile and said that he is applying some dicount coupen, but later I got mail that he submitted positive feedback without my concern about the hotel. This is very bad service from oyo. Strict action must be taken against it.

I have paid Rs.1569/- through PhonePe to oyo app on 14.01.2023 to book hotel in New Delhi. My money got deducted but booking not confirmed by oyo app. I called customer care of oyo they have booked new booking in same hotel on pay to hotel basis and i have again paid in cash.
But the previous booking was not showing any status, no booking I'd was created and money paid through PhonePe is deducted.

I have called customer care of oyo today 2 times one in morning 10am when the payment was deducted and second on night around 8 pm. They were continuously saying without booking I'd we will not do anything. I told them please check by transaction I'd or date time of my payment. But executive does not do that.

Oyo customer care is worst...

Transaction ID - T2301141003487065925928
Date[protected]
Time - 10:03 am

I ve already submitted my complaint for
Booking id's
PNU00721
VCU68555
C2HD1856
They only wasted your time for fake concern n fake Emails...Oyo is doing a scam
...They eat people money. Really disgusting...I request consumer complaints to take strict action against them

Hi oyo, i've booked a room on oyo app and proccessed the payment thorugh UPI (gpay) post payment when i switched back to oyo app there was no booking id generated against the payment, now when i requested oyo customer care about this they are clue less becuase to debug this they need to have booking id as per them now this is a very helpless situation to be. Please help me with the refund. Sharing the transaction details below. Would also suggest to have a standard SOP against this common failure case.

I have booked my oyo rooms on Sep 27, 2022 in Gurgaon. Confirmation number is SSPU0529.

When i reach the hotel on the booked date, hotel admin told that they have cancelled agreement with OYO and not taking any bookings from OYO.

Then i raised complaint immediately. They sent below mail.

"We acknowledge that we've received your request for Check In Issue, Property Blocked/Closed, NA and it is logged under the Ticket ID [protected].
Our customer support team will get back to you as soon as possible."

There was no reply from them. Once again i have raised my complaint and they sent below mail.

"We acknowledge that we've received your request for Check In Issue, Tie up/Recon Issue, NA and it is logged under the Ticket ID [protected].
Our customer support team will get back to you as soon as possible."

Till date i haven't received my refund and not able to reach out to customer care.

I booked room on oyo app at hotel chandra inn 29392 on dated 25th december.
But at the time of checkin they denied to accept my booking saying they no more accept booking via oyo. I told them that I have already paid for booking but they insisted to book offline and pay entire floor price. I had no option but to return and find another stay option. I want refund for payment I made on oyo app for booking as I was not been provided with room. I have shared screenshot of my booking. Kindly refund as soon as possible. Kindly contact me on [protected]@gmail.com

I booked room on oyo app at hotel chandra inn 29392 on dated 25th december.
But at the time of checkin they denied to accept my booking saying they no more accept booking via oyo. I told them that I have already paid for booking but they insisted to book offline and pay entire floor price. I had no option but to return and find another stay option. I want refund for payment I made on oyo app for booking as I was not been provided with room. I have shared screenshot of my booking. Kindly refund as soon as possible.

I raised a ticket recently with Ticket ID: [protected] | Ticket Type: SIG Escalations | Resource ID: UBA23074

Regarding refund issue on 7th Jan, 2022. The support person on the call said within 24 to 48 hours I will be getting a review link where I will be needed to upload transaction screenshots for booking which was not successful although money was debited from my account.

The background on the issue was, for a booking which I made through Oyo App, the money got debited but there was no booking confirmation mail, message or anything received, neither any entry was made for booking in app.

I have had enough calls, kindly check in on this and refund my money, else I will raise case with consumer on this.

I have attached the screenshots of transaction, where it is clearly mentioned that the money got debited in the name of Oyo rooms.

I booked a room from OYO app and after paying the amount when redirected to Oyo app, The BOOKING STATUS wasn't changed, no new booking created. No changes.

I didn't receive any confirmation about the booking via anything except my amount got deducted. There was no reflection in my Oyo app regarding booking I paid for. I had no booking ID to confirm with customer care service.

How can they steal 1 thousand 5 hundreds of rupees from so many people ? I earned my money not to let it go like this.

Hello Team,

I've booked and cancelled my booking immediately but have been awaiting refund into my bank account for Booking ID: REGC6427

Please help in escalating and refund into my account as soon as possible.

I've called Customer Care multiple times but hearing it will come in 7-14days but no response yet.

Hi Team,
I done a booking on 9 January ( GCF26374) with the payment of 1698 INR from my bank account amount is debited but may be that is not reflected in oyo and when I canceled my booking just 50 Rs refund initiated. This booking is 100% refundable before 12 January.
So please help me out for getting my total amount back to me.

Thank you

I done a booking on 9 Jan 9:19 pm and paid amount of booking at the same time ans amount 1698 INR debited from my account.
After some time I canceled the booking which is a 100% refundable booking but after cancelation oyo initiated only 50 INR for refund.
I call to my bank they told me amount is debited from here so why oyo initiated 50 INR only for refund.
Booking I'd- GCF26374
Amount paid - 1698 INR
100 % refund before 12 Jan