OYO Rooms Complaints & Reviews

Prathek here
i booked a room from oyo by the Oyo executive but when i went to the hotel the person asked double the amount so i cancelled but i had already paid to the hotel through Oyo now i need a refund its been a month now calling the customer care but they dont respond

give me my money back

please help my booking id is PVJ78639
DATE 16 OCTOBER 22...

I have booked room through Oyo room in Puri for 09.11.2022 by the way of GPay for amount of Rs. 4026/- After booking I have got message from Oyo that due to unavoidable circumstances rooms not available on 09.11.2022. I have cancelled that booking on same day but till date (20 days later) I have not received my refund. I have tried several time to Oyo customer care number but they transferred call another helpline number. Some time they hold...

I have stayed at Oyo 18581 from 24th to 26th November 2022 with the booking ID VD8D1019. I didn't receive the invoice for the stay. I have tried to call the customer care number but they have but me on hold for 15min after asking mobile number and disconnected the call. I tried 3 times almost same response....

This is regarding a complaint on the booking and refund issue. I have booked 3 rooms for the following days Dec 30 2022 -Jan 3 2023 through OYO. So to confirm by booking I called the property and they informed me that the hotel is closed down. So I cancelled the booking and got a message that the refund is initiated. Kindly refund me the money as soon as possible as I need to make other arrangements.
Booking Id:NKGV0700
Name:Sidharth...

Hi,
My name is Abu hesham and I had booked an Oyo room on the night of 24th November till 26th Nov Morning - in Nagpur by phone through an Oyo agent
- room was suggested by the Oyo agent - Agent informed that booking will be done only if I make the payment initially.

Booking ID : GR3H2737
Hotel : 28720 Prithvi Inn

Issues :
- Hotel was booked for 2 Days near the airport which is...

I had booked room from oyo for Nov 20 Once I reached to hotel for check-in hotel staff told they are not taking room booking from oyo with online payment & when I tried to connect with OYO customer case on this. They cancelled my booking and told we will refund full amount. I have received Rs.1874 only. After that I had tried to connect customer care. They not respons properly.

Booking ID QNFX8750...

Booked for 2 days but due to service issue vacated after 1 day.
Promised to issue refund after checkout. Collected all details and then stopped responding over email.
Any call to customer care was put on infinite hold without any response.

Booking ID: AD2C3355...

Oyo rooms was supposed to refund me the excess money demanded by the hotel. After a lot of communication they said the money has been sent to my account which would be reflected in 7 to 14 days. However nothing has come yet. There last email is attached below.....

I did oyo booking

20-22 November - MVQE5342 -Jagruti
22-25 November- D8373226 - Himani
Both booking were at same hotel

The 1st day(20 nov) when I checked in Room was horrible, pipes and sealing were open, broked furniture and it was looking like some cameras are also present. Along with that in reception area owner was drinking an alcohol.

So within 2 hours I left that hotel, and...

We book 2 rooms in Hotel townhouse friends inn In indore on 25th j
nov upto 30th nov for 4 adult members.During check in time Hotel manager refused to allowing my family to check in because of online low tarrif for rooms and demanding higher tarrif . So mu family leave that hotel, but they already marked checked in their system, so OYO company do not give us are money refund.And hotel manager also didn't help us....

We made a booking and within 10 min cancelled it. But we didn't receive the refund yet...

I have booked hotel from Oyo rooms application on November 13, 2022 for 2 days. I booked through oyo and the name of the Hotel is also Oyo OYO Townhouse 332 Varthur Main Road
15, Thubarahalli, Whitefield, Bangalore. The total charges were Rs.1663 and also I have in advance through online mode. I have email received from Oyo for room charges 1663 and payment done 1663 and total payable 0.
Thereafter I reached hotel and checked...

Oyo rooms was supposed to refund me the excess money demanded by the hotel. After a lot of communication they said the money has been sent to my account which would be reflected in 7 to 14 days. However nothing has come yet. There last email is attached below..

Email from oyo (Screenshot attached)
=================================
Hey there!

Good news! We've resolved your concern regarding Check...

Dear Sir,
I made a booking with OYO Rooms on 9th November 2022 nd due to some reason I had to cancel my booking on the very same day for which the said Company is required to pay me refund as per their policy within 7 to 14 days which are already passed. And if the customer is calling on their support then the system is set in such a manner that the call will not be forwarded to the relevant department and the call will automatically...

Hi,
I booked a hotel called OYO Flagship 9528 Hotel Midas Capital. I was charged additional money for having breakfast added for my stay. However during the stay in the hotel the hotel persons denied the breakfast saying they do not provide breakfast. When I reached Oyo rooms they asked me to talk to https://www.booking.com. I never got any response from Booking.com. After this even Oyo said that this breakfast has been made complimentary...

I had booking from 20 to 21st November 2022 at Chandigarh, at
Booking details (ID: TBV82087)

Hotel address
Flagship 92622 The Chandigarh Lake Suites
when I was about to reach hotel all the way from #delhi to #chandigarh, I called the hotel people, he said we can not give you booking as we have electrical work going on, he directly denied for it, now take this as humanly, person driving all the way from...

I had made a booking through Oyo helpline from 20th Nov to 21 Nov. Booking was done at OYO 84164 Rao Residency and payment was done online by the link shared by the Oyo team on WhatsApp.
Later when I reached the hotel they denied my entry stating they don't permit people who makes online payment as they get very less amount and can't give me a room. I had also faced the same problem earlier which I communicated to the OYO member,...

Date of incident[protected]
timing - around 9:00 pm
client no. -[protected]
Booking Id: ETP84194
actually on 12 November i had booked a hotel named as "OYO Flagship 9599 Vansh Palace" around 8-9'o clock, so when i reached at location firstly property owner ask me to done the payment and submit id's so i have done the payment of 740INR. then he shows me room and when i saw the room it was in very worst condition...

I booked a room at OYORooms on 12th Sept. 2022 and paid online Rs 935/- Booking ID BYOM1333 and when i reached the hotel i was told by the reception staff that no room booked by OYO for me. then immediately i contacted and kept on holding for several minutes and at the end they said Sorry my money will be refunded within 14 days which i did not receive till date [22.11.2022]...

Sir, I was booked a room on 14.11.2022 for two days through OYO app and paid amount of Rs 2423/-. Booking Id: H6EZ3225 and Hotel name is Grand Neelam, 20/23, Arakshan Road, , Near Main Bazar. When I rushed to hotel, there is no hotel and mis guided me for two hours and finally switched OFf mobile. It was very strange, and suffered with family and luggauge from 10.00 pm to 12.00 pm in mid night. Actually, that hotel is not available physically....