OYO Rooms Complaints & Reviews

I booked room on oyo app at hotel chandra inn 29392 on dated 25th december.
But at the time of checkin they denied to accept my booking saying they no more accept booking via oyo. I told them that I have already paid for booking but they insisted to book offline and pay entire floor price. I had no option but to return and find another stay option. I want refund for payment I made on oyo app for booking as I was not been provided with room. I have shared screenshot of my booking. Kindly refund as soon as possible.
Also I lost my email-id password so request you to contact me on this email ID or [protected].

Booking ID: C8UD98, I have booked a hotel on 9th Dec 2022, but cancelled within 20 mins after Oyo app was showing not operational for the property, and property manager phone number was also not valid.
I applied for refund it is initiated on that day itself through original payment source i.e GPay. But till I haven't received any payment, i have checked bank statement also

Oyo is not refunding my money intentionally, instead blaming me that I have selected Oyo wallet as refund account which is total rubbish. Booking ID: C8UD6098 .
I paid Rs.4845 through GPay account and expect the same source . It is more than 7-14 days

I have booked a room and cancelled it as the rooms were in worst condition and not per the images.

And OYO team said they refund the amount and nothing was credited so far. I am keep trying to call customer care but no resolution.

My booking I'd: G5MX7986

I booked a room in Oyo room but was denied entry. I made another booking in a different hotel and asked multiple times to check with the property owner regarding availability and ensure a peaceful check-in. In the end, I was denied entry at both hotels. I was told by the second property owner that they are not accepting any bookings from Oyo due to tariff issues. Upon checking with the Oyo customer care executive, he confirmed that the booking was rejected due to the low tariff. Along with me, there were 3-4 other people in the queue facing the same issue.

I came to Hyderabad from Bangalore for a medical procedure and was just roaming around to check my booked room. The customer care executive still asking me to try 3rd booking.

Booking Ids: L7W30868 and HTMI2630

I hope GOI doesn't want to create this kind of image for our nation.

Hi!
I'm a Surgeon from AIIMS, New Delhi.
This is to bring to your notice, a very unpleasant experience, we had with OYO rooms.
I have booked a room in Mumbai, OYO 79035, Flagship Hotel Kalpana Elite for a period of 3 days from 21/12/22 to 24/12/22 through OYO website.

Booking Id: ZPX48295
I was attending a Surgical conference, on behalf of AIIMS near Kalina University.

Booking was confirmed almost a month back and I had paid the money already.

On the 21st when I reached the hotel, the property manager refused to give me a room.

I immediately contacted OYO customer care, the customer care tried to speak to the property manager with no vail.
The customer care representative was also not able to provide any other rooms nearby!

OYO being one of the largest platforms in the country, for providing the lodging services, it was quite surprising they were not able to find a room in a metropolitan area like MUMBAI !!

We were left in the middle of the road till midnight, because of the callous attitude of OYO and also the property management!!

Had to undergo a lot of mental trauma and also financial loss and had to book another hotel nearby for exorbitant prices!!

And all the reply the customer care had was, we will refund your booking money, you can cancel the booking!!!

Which in no way covers the physical pain and the financial loss we had to face because of the last minute booking for 3 nights!!

I request the management to look into these matters and try to avoid these future mishappenings.

I also want the users to be aware of these kind of mishappenings and be ready with alternate plans.

Hi!
I'm a Surgeon from AIIMS, New Delhi.
This is to bring to your notice, a very unpleasant experience, we had with OYO rooms.
I have booked a room in Mumbai, OYO 79035, Flagship Hotel Kalpana Elite for a period of 3 days from 21/12/22 to 24/12/22 through OYO website.
Booking Id: ZPX48295
I was attending a Surgical conference, on behalf of AIIMS near Kalina University.
Booking was confirmed and I had paid the money already.

On the 21st when I reached the hotel, the property manager refused to give me a room.
I immediately contacted OYO customer care, the customer care tried to speak to the property manager with no vail.
The customer care representative was also not able to provide any other rooms nearby!
OYO being one of the largest platforms in the country, for providing the lodging services, it was quite surprising they were not able to find a room in a metropolitan area like MUMBAI !!

We were left in the middle of the road, because of the callous attitude of OYO and also the property management till midnight!!
Had to undergo a lot of mental trauma and also financial loss and had to book another hotel nearby for exorbitant prices!!

And all the reply the customer care had was, we will refund your booking money!!!

Which in no way covers the physical pain and the financial loss we had to face because of the last minute booking for 3 nights!!

I request the management to look into these matters and try to avoid these future mishappenings.

And also the consumers to be aware of such mishappenings!!

Hi oyo team,

I have canceled the hotel reservation some days ago. Still i haven't got the refund yet.

Tell me, from where i will be getting the refund or when.
Its my money and i am only struggling for this
Please refund my money as soon as possible.
I NEED MY MONEY BACK ASAP.

BOOKING ID - NNAW7822

I try to call your support team. IVR call is not able to connect with any agent in this number. (+91 [protected])

Please i am requesting you guys to help me. Else i will take action. Its been so many days.

Help me ASAP please 🙏

We have booked 4 rooms in OYO 88808 Raghunath Palace (Puri, odisha) for the dates 28-Dec-2022 to 31-Dec-2022 .
We received a call from OYO one day prior our visit saying that they are cancelling our booking from their end, without our consent.
We have repeatedly asked them to not do this as there is no availability of hotels nearby but they are not responding and not picking the call as well. We already paid the booking amount.

I had booked a room with oyo for three days (8 dec-11 dec) then I decided to cancel the room because of alterations in my plan. My refund payment is pending even after promise of refunding full amount. They cut the phone after promising to call back with a solution but they never do this had happened 5 times when we try to connect to service team there is an loop of press 1 for talk to service team, when we press 1 we automaticly reffered to main menu again. When we connect to customer care they say we are connectig you to service team then we have to wait for more then half houre and then phone is automatically disconected
seriously the team of oyo needs to resolve this issue

I booked a room in Oyo app and i got the confirmation that the booking has been confirmed. today i got a call from the property stating that rooms are sold out and they are forcing me to pay extra money so that they can give me the room.

I called oyo but they did not respond to me in a professional way and oyo is asking me to cancel the booking. Really disappointed with oyo and oyo property they are just trying to loot money.

I am suffering without a hotel now, as i trusted oyo but they cheated me and made me feel unsafe.

I want oyo to provide with the room or compensate me with the new booking

So, I am forwarding this issue legally.

My contact details : [protected]
Booking ID : QXI73604
email : [protected]@gmail.com

I booked room on oyo app at hotel chandra inn 29392 on dated 25th december.
But at the time of checkin they denied to accept my booking saying they no more accept booking via oyo. I told them that I have already paid for booking but they insisted to book offline and pay entire floor price. I had no option but to return and find another stay option. I want refund for payment I made on oyo app for booking as I was not been provided with room. I have shared screenshot of my booking. Kindly refund as soon as possible.

I booked a room in hotel orient flagship 73965 on 25th dec through oyo app. I paid booking amount through app but when I reached hotel, they told me that booking is invalid and if I want to checkin I will have to pay extra tariff charges which is not mentioned anywhere in the oyo. As I had no other option, I had to pay extra charges i.e. 869₹ apart from 331 which I paid while booking, so total bill was summed up to 1200. They also refused to give me bill. Even though I am sharing screenshot of payment done by me. This is totally not expected from oyo. I just want refund for extra money that I paid which is 869₹ as soon as possible. I have contacted oyo service multiple times but it is not worth contacting. Executives are only putting calls on hold for long hours and not responding. Resolve my issue as soon as possible.

Hi, My Booking at Oyo 45125(Booking ID IC2O4906) was canceled since manager denied to give room .Hence initiated for refund and it has been 14 Days after that still have not received the refund.have tried to contact customer care, and they say they are transferring the call but have no result - the call does not get transferred and after some time the call gets disconnected.
Please help me in getting my refund

I am giving 1 star rating as I can’t give 0 rating .Oyo is truly unprofessional, boycott it. I made hotel room booking before 3 to 4 days of check-in with full amount paid in advance. On the day of check-in while visiting hotel, property owner says Rooms are sold out. Even though i had advance booking. And then took 4 hour to get connect with oyo cuctomer care and they were not able to provide any alternative hotel for stay. After 4 hours of call with approx 8 different customer care executives they said we can’t do anything and will refund you amount. During Christmas week how the hell i get on spot hotel booking if oyo being a hotel chain unable to book hotel for me and refund of same booking amount is not going to worth it. Such a pathetic experience with oyo. I don’t know what kind of business model is follwed by oyo because after bookin with advance payment at oyo application, propery owenr is declining the reservation this seems no proper synchronization with property owner. It’s better to close business if you are unable to manage and giving customer such a pathatic experience .

I have booked rooms from Booking.com on same day as check-in day December 25 2022. Oyo contacted me and asked to pay half of the amount to confirm booking. I have paid the amount through PhonePe. For some personal reasons, I had to cancel the reservation. But Oyo is refusing to refund the amount because of their policy. They have mentioned that cancellation on the day of check-in after 9 AM will not get any refund. But I have booked after 9 AM and cancelled it before 12 PM afternoon. Both Booking.com and OYO are irresponsible. I want to get refund at any cost within 15 days of cancellation.

Dear Sir,

On 1 december 2022, I had booked my room by making the full payment at time of booking in google pay of Rs. 438.When I arrived at the hotel, the hotel owner had intimated me that payment was not made by me and payment details were not reflecting in his OYO online app.So at that moment i had again made the payment of Rs.563 on google pay.
So I want refund of amount Rs.438 from oyo team.I have tried to reach the OYO customer contact but they are not responding the issue and disconnecting the call.
So request you to raise the my compliant and look in the matter and make the refund of my money as soon as possible.
I hereby attach my details of booking and google pay payment details:
Booking ID:SA8F4034
Customer name: S pratyush
Mobile no.[protected]

I, Sqn Ldr Westly Benetto, having a Defence Salary Account with SBI Subroto park, New Delhi with account No [protected]. On 27 Oct 2022, I booked 4 rooms through OYO portal in OYO Capital ‘O’ 11079 Hotel Prestige, 1-7-206, Paradise Road, Hyderabad, for 3 nights i.e., from 09 to 12 Nov 2022.I paid an advance of Rs 9, 331/- out of a total amount of Rs 26659/- and received a confirmation message of WhatsApp. The booking was done for my guests coming to attend my wedding at Hyderabad on 11 Nov 2022.
On 09 Nov 2022, I travelled from Trichy to Hyderabad along with with my parents and 30 other relatives and landed Hyderabad airport at 1155 AM. As soon as I landed at Hyderabad and was collecting my luggage, I received a call from a person claiming to be from OYO with Mob No [protected] asking me to pay the balance amount of Rs 17328/- to confirm the booking. I requested the person to give me some time as I have just landed at Hyderabad. Inspite of my request, I received multiple calls from the same number pestering me to pay the amount within next 10 minutes saying it has to be done before 12 pm. I again requested him to give me some more time as I had to manage 30 of my relatives, who came to attend my wedding. He again kept calling me, and I had to tell him to cancel the booking if it was so urgent. He was quiet for some time and again started calling me. To get rid of the nuisance, I said I would pay Rs 10, 000/- and the balance would be cleared on checking in, at the hotel. He then sent me an account number on Wattsapp with OYO symbol as the profile picture and with all the other details as received by me at the time of initial booking and confirmation. I paid Rs 10, 000/- through Gpay and sent him the screen shot through Wattsapp. The account number to which Rs 10, 000/- was transferred is [protected] and IFS Code is HDFC0000368, account of Hotel Prestige.
He again called and said that since I had not mentioned my name and booking reference, the system couldn’t identify and is not accepting the payment. He asked me to pay another Rs 9, 999/- mentioning my name and booking reference and also mentioned that the previous amount of Rs 10, 000/- would be refunded immediately. Since I was in a hurry and lot of stress looking after all my relatives, I again paid Rs 10, 000/- into the same account through Gpay and sent him the screen shot mentioning my name and booking reference. The person called me again and informed me that he had asked me to pay Rs 9, 999/-, instead I had paid Rs 10, 000/-, hence the system is not accepting payments of similar amounts. I thought the matter is settled and sat in the car of my father-in-law who had come to pick us up, I called up the person to check about the status of my payments, since I did not get any further confirmation, to which he stated that there was some GST error and could not confirm the payment. I lost my patience and asked him to refund the complete amount and cancel the booking. He then requested me to pay one last amount of Rs 8, 399/- to solve the GST error and send the screen shot. Since my guests were on their way, and I did not want to embarrass my guests, I paid Rs 8, 399/- and sent him the screen shot.
In the evening, when I reached the hotel along with my guests, to occupy the rooms, I was informed by the hotel guys that I had complete the payments to get the rooms to which I showed them the screen shots of the payments made through Gpay. The hotel guy told me that no payments have been received by them. I then requested them to atleast give me 1 room since I had already paid an advance of Rs 9, 331/-, to which they flatly refused to give me 1 room also. I then contacted my bank to which I was informed to contact the nearest SBI branch, which was of no help because I was informed that the matter can be resolved by the home branch only which is in Delhi. I had come to Secunderabad for my wedding hence got busy with all the functions and returned to Chennai on the 14 Nov 2022.
Screen shots of all the transaction and conversations are attached.

Booking Id: F52G4269. I had booked Flagship 74334 Hotel Marina, Kolkata for 29th nov and also paid booking amount of Rs 830. After reaching the hotel they denied entry saying the booking details, i.e. number of people registered is not matching with what Oyo is saying their mail and application.

I had to book another hotel. I requested for refund on the same day. Its been more than 14 days since the time and I still haven't received the refund amount. I have been calling them up multiple times and every time they say to wait for a few more days.

It looks like Oyo is running a scam by showing offers and false booking. Really pathetic service on their end.

Please help me get the refund.

Reference of ticket details-

Ticket ID:[protected]
Issue category:Oyo Policy/Product Query
Status:CLOSED
Date of creation:[protected]

Ticket ID:[protected]
Issue category:Status of Refund
Status:PENDING
Date of creation:[protected]

Ticket ID:[protected]
Issue category:Tariff Issue
Status:CLOSED
Date of creation:[protected]

Ticket ID:[protected]
Issue category:Tariff Issue
Status:RESOLVED
Date of creation:[protected]

Ticket ID:9452876
Issue category:Refund within OYO Policy
Status:Success

Booking id [protected]...
vincent m v...
nov 12-13, 2022
oyo flagship 75781 new cresent park, coimbatore
refund amount: Rs 3113