OYO Rooms Complaints & Reviews

I am using oyo for almost 3years, but recently their services getting worst.i was in dehradun and booked a room on 7th december, i did payment through phonepe, but after payement oyo room is not booked, nothing showing in the room booking list in oyo.no messages, mail and notifications came.so i contact oyo customercare, but they said payment is not received to oyo bank, also said to contact phonepe support.i contact phonepe and they confirmed my payment is received to oyo bank.again 5-6 times i contacted oyo for the solution, they were like they have no idea for the solution.i was alone waiting in mainroad to get a solution.i was helpless and frustrated.i raised a complaint token.after wasting my 3 and half hour i booked a room locally.its been happened more than 1week.till now no call came, no help received from oyo.i need my refund and compensation.after getting my refund i will delete oyo forever.

My phone number [protected]
Mail [protected]@gmail.com

Hi,

As we have done the payment before Checkin as per the booking ID : J6LT1565 and while checking they have collected more 600 Ruppes and OYO aggress to refund my money but still not update from OYO.

Note : Don't fool us by providing Complimentary on my account and valid till one month.

Need to address this on priority basis.

Thanks
Vamshi Vemula
[protected]

Last month, I booked 3 rooms at OYO Hotels and Homes Pvt. Ltd. I paid the amount and got the service. But when I tried to get a GST invoice for my booking, my GST number was not on the invoice and the paid amount was also incorrect, even though I added the GST details in my profile. Then I tried contacting OYO customer care, I tried several times, but they kept my call on hold I use to wait for around 15 minutes but no response, such a useless service. I want to ask OYO, why you guys are not providing the GST invoice, I just want the GST invoice for my booking, what's the issue?
I request the consumer complaints team to help me out to get the invoice, I would be glad.

Thank you.

My booking Id is TX4H2670. I have booked a super deluxe room in OYO 2984 Hotel Sun City for the period 15/12/2022 to 17/12/2022. I booked the room for 3 adult. Oyo also confirmed the same via mail dated 14/12/2022.
But unfortunately while check in the hotel we are not allowed to check in for three people. I talked with Oyo customer care representative Ticket ID [protected]. Talked atleast for a hour to resolve the issue multiple time call disconnected.
Neither I am able to check in with my guest nor I can cancel the booking.

Aditya Jain
from Hyderabad, Telangana

Dec 14, 2022

I made a transaction for booking a hotel via OYO rooms on 4th December 2022 with transaction amount of 1868 but was denied check -in when I reached the hotel then I had a conversation with Oyo customer care executive and he then provided me another hotel with the same price range i.e. 1867 and I completed advance payment for the same. (Booking IDs : Z8Q50667 and WSFN7028)
The Oyo customer care executive told me that the refund would be initiated in 1 hour but it was not. I then made multiple calls to the oyo customer support helpline number but they put me on hold and did not respond, I asked them to provide me with their seniors number on which nobody answered even after many calls. I made all the necessary calls within 7 days of booking. After many attempts of calling them, I was told the refund would be done within an hour and that it had been initiated but it did not. Today (14.12.2022) I called them about the refund but i was told that refund must be initiated within 7 days of booking and I am late and they can not help but I contacted customer care within 7 days however they did not initiate the refund so that is not my fault and the refund must be initiated. I am fed up of calling OYO customer care again and again without any worthy results.
This has caused me tremendous inconvenience. I make sure I don't book through Oyo from the next time and will not even recommend to anyone to book through Oyo.

Thank you
Aditya Jain

I have booked a hotel stay in Pune Viman nagar Hote RVC Hospitality for 7 days.
Booking ID was: YQ9R7031 for 5 days(through OYO phone booking) and rest 2 days extension of the same room from hotel.
I called customer care and send mails to the support team.
I did not get any mail response from the team and customer care interaction is very painful . They note down the issue and ask me to stay on hold for 2 mints, but they keep me hold on more than 15mints and ending the call from their end. This issue is being faced for every customer care call.
Still I didn't receive the tax bill for my stay or response for my mails.
I have taken a tax bill from the hotel and company is not accepting the hotel bill. Hotel team is not providing the bill with OYO booking ID and they have their own booking ID for 7 days stay.
I would like to get the support from the OYO on this issue.

I have made a payment of Rs. 579 paytm wallet to oyorooms on 31/10/2022. But booking not showing in mobile app. I have not received any booking id for the same concern, but my amount was deducted, my register mobile number is [protected].
Please find attached document

Please help me in refunding the amount at earliest.

Dear oyo,
I booked a room for December 13th-14th 2022 hotel name Flagship 16910 hotel prince palace trivandrum, booking id SQZK5796. They denied my check in asking me to pay extra amount of 650 or they told us to cancel it. As the check in time was 12pm and according to oyo policy free cancellation policy was till 9am we told them the problem but the forced us to cancel the booking and showed a very bad behavior towards us. I request you to kindly check it and process the refund. I talked with your service team and they told they would refund the amount but i didn't get it yet. Kindly do the needful. Thank you

My booking ID was YQ9R7031, booked a property RVC hospitality .
I called many times to oyo cc support for my invoice for the stay.
Send a lot mail to the support team.I didn't get any response from the team. Painful part is customer care, when called to the cc regarding bill, they keep me hold 15mints and cut the call.
Literally I lose all my patience to call the cc.
I need to submit the bill to the company and company is not accepting the bill provided by the hotel.
Only oyo bill only consider for the reimbursement.

Kindly help on this

Sir/ Madam, I have booked a Oyo room on 03 Nov'22 to 07 Nov'22 for 03 Nights in Delhi at a Capital O 86700 Green Valley hotel with booking ID WAOQ3429 .When I visited the hotel to occupy the booked Room Property owner has denied to gave the room and told cancel my online booking and re book manually on hotel. He told he is not dealing with OYO and speak to customer support. I made lot of calls to OYO customer support from 1200 hrs to 1430 hrs. Finally customer support was told they were unable to relocate me in an other permises hence they will refund my money which i have not received till date[protected] . Now they blocked my cell numbers to contact OYO Customer Care .

I have booked a prepaid room in indore city in hotel Oyo townhouse 936 hotel plum inn from oyo website and made a transaction of Rs 492 on 3rd november 3:47 PM. When i reached the hotel, the reception guy said we dont provide room in this tariff kindly please get in touch with oyo customer support. He cancelled my booking at that moment only. When i asked him about refund he said oyo will provide you your amount. Now i have been trying everyday to oyo customer support ...everytime each executive transfer my call to refund desk and after few minutes the call gets automatically disconnected. Now my amount is still in pending status. You guyz tell me why do you upload fake prices on your website if hotel is not allowing us in that respective amount. Who's fault is this ?
I have been hovering in the city for 1 hour to book another hotel.
And now i have been waiting from past 40 days for my refund.
Are you guyzz even professional enough?

Hi Team,

The above subjected booking were cancelled on 5th Nov'22 and till date I have not received the credit to my original source account.

Please find Ticket # which Were raised and I was always assured by your team and your Supervisor (Sangeeta, Anuj and Daler Singh) that it will come to your source account in 24 to 48 hrs.

Ticket # [protected], [protected], [protected], [protected], [protected]

Above are all Ticket # which were raised by your team but till date no solution has come out.

The money is reflecting in OYO Rupee ₹13564.00 - I don't need this money there, I want this money back to my source account

This has been going on for a month now, I need a resolution on this matter ASAP or else I will move to the next level - that is to the consumer court

Regards
Murtuza Rajpurwala
[protected]

I booked hotel room. They didn't provide room and still i didn't get refund. I contacted customer care. They just transferring call to others. Booking reference no [protected]

I lost my phone number but have e-mail ID how to login

This is Shiv Mishra, I am your regular old customer rarely I get an stay issue with oyo rooms..this time you guys pathetic service while booking & payment. On Date[protected], Oyo Flagship 9419 Manu Residency first successful Transaction 776Rs & she has booked a room for me, due I had high cold & fever I already said need early check around 9:30 for sleep & rest. After a few minutes later there is no booking showing to my app i was surprised then I called again Another telecaller connected to me he said sorry aapki booking cancel ho gai without reason...I already told I had fever & Cold situation oyo team was playing with me...Now he said i need rebooked again then same hotel same room they charging me 814 Rs i said done I paid maine kaha chod muze room ki baho urgent zarurat hai for rest...
hurdle kiya thik hai, health acchi nahi kai bar bataya samaza nahi thik hai

where is my 776 Rs refund jo without reason Oyo company ne cancel kiya & not refunded... this very very cheap & ridiculous service
i just need my 776Rs back nothing else
Shiv Mishra
[protected]

I made a booking in OYO Townhouse 364 Richmond Road Bangalore for 12th to 19th November 2022 with booking ID VRFI895 and paid INR 4558 through the website.
I cancelled my booking on the same day as booking but I haven't received the refund yet even after more than a month.

I stayed in Bangalore between 13th Nov 2022 to 16th Nov 2022, I paid the full amount. I am requesting for a bill against my company name and i am being denied. I have called Oyo Customer care 20 times and they just put me on hold and disconnect the call.

Not yet received the refund fee of ₹221/- for booking ID Q9A29759. I've done cancellation on the same day. Still making delays. Please do it fast. And also the customer care service is too poor.

I booked hotel Kyra ahmedabad on 21st nov 2022 when I reached there the
Receptionist told us to pay extra
rs 470 already I have paid online rs730...but the receptionist told us to pay 470 exta as there flat rate is rs 1200 as per gov of Gujarat and .they didn't provide any receipt for the extra charges saying that there flat rate is 1200 as per gujrat govt n showing us some guidelines on there laptop..., We are new on that place so we are bound to paid extra rs 470...When I complaint about this to the customer care they put my call on hold saying that they were calling to the property manager but they didn't reach to property manager so they were not able to provide me any refund...I called them 2, to 3 times but everytime they told us same thing...that we are not able to reach the property manager so we r not able to issue any refund...n marked my query resolved
Booking id OV2Z0410

I had booked OYO 10018 grand residency from 08-Nov-2022 to 11-Nov-2022. On reaching the hotel on 08-Nov-2022, i was denied check in as the hotel said it could not find my booking on their system. On contacting OYO customer service, they agreed it was a technical issue from OYO and assured me that they would give me a refund. It's been a month of constant follow up. I have still not received any refund from their end.
Please find a screenshot of the ticket raised for this issue. Please help.