OYO Rooms Complaints & Reviews

Booking ID OKWW3485. Amount 7, 650 Rs
Refund is showing as complete in OYO app but no amount has been credited to my bank account. Oyo customer care at [protected] is unable to help. I need the transaction details and i want to know from which Oyo bank source this has been transferred and to which account of mine ? I need the transaction details like transaction ID and bank details information of this refund. Oyo is not responding to me.

I have created a complaint regarding my refund for booking I'd F73D1700 after that Oyo contacted me and they initiated the refund but now it's been a month and status show in process only.
Can anyone please help to get this refund amount.
One more thing whenever I called to customer service desk they will put me on hold why this behaviour for booking they will respond quickly but for issues they will not.

I had booked a room with oyo at 6:00 pm on 25 Dec 2022 And at 8:02 pm decided to cancel the room because j feel insecure in the area where Hotel Jabki is based at Jamnagar. My refund payment of Rs 426 is pending even after escalation mangers promise of refunding full amount. They cut the phone after promising to call back with a solution but they never do this had happened 10 times. The escalation manager promised full refund into my payment method. But did not receive anything.

Booked an oyo room through the oyo app and paid through UPI transaction.
Money was deducted but booking was not confirmed, and I did not even receive any booking ID .
Tried calling the customer care, talked to around 5 executives, they just put the call on hold and waste the time, this is highly unprofessional.
Please look into this

I booked a Oyo hotel room online and made the full payment online. On the day of check-in the hotel asked for extra money for checkin. Later i talked to Oyo customer support and they agreed to refund the extra money paid. I received a mail confirming the refund. It's been more than 40 days since then and haven't received the refund yet. Have tried reaching the Oyo customer support numerous times, but no response. They deliberately are trying to avoid refunds.

I have received 2 tickets of my refund on 16 December of rupees 871₹ and 135₹.
It was to be received in 7-14 days working period.
But I didn't received my refund
Also they keep ignoring my calls.

Last month 28th I have booked room from OYO(Booking I'd:DHOzm3531) for that I have paid rs 2250 through OLA postpaid wallet.
But the hotel was rejected my check in so I asked oyo customer support to refund the amount they are refunded only rs 1670.5
I not yet received rs 527 from OYO
So I need my refund amount back to my source account

I called oyo room service provider to book room in hotel staywel near Deccan, whose code 2646. They asked for booking payment of rs 104 and booked different hotel, hotel orchid with code 77978 which is far away from me . Now they are not responding me . I want help for this inconvenience as soon as possible .
Thank you

My Booking I’d: DMLJ8712

Booking Date: 25th Dec to 27th Dec
Status: Cancelled [Not Checked In because of hygiene issue]
No Refund Initiated
Please support, your Service Department is not picking call

Hi Team,

I did a booking on 25th till 27th Dec and did full payment. Upon reaching hotel I found hotel is not at all Hygiene bed sheets dirty with cockroaches more over hotel denied replacing the room. I cancelled the booking standing at hotel only gone for a nearby hotel myself. Since 27th till today I am following up for refund despite email confirmation from oyo help desk. Everything help desk passing to service team, no body picks the call. I am not getting any update from anybody.

Booking ID: DMKJ8712

Hi Team,

I have made a booking via Oyorooms, did full payment in advance from 25th till 27th Dec. Upon reaching the hotel, I found hotel is a shabby with no hygiene at all. I didn’t check in rather contacted oyo help desk standing at the hotel asked for cancellation and acknowledged by help desk as well email confirmation of full refund. Since 27th Dec (Check out) I am following up today is 31st Dec I am not able to catch hold any service guy who will process my refund. Every time help desk route to service team nobody picks the call. Requested refund in original mode of payment that was also rejected. Provided the bank details as well still waiting for refund. It’s already crossed 48hrs from check out date (If there is no check in How come there is a check out), ideally now I must ask oyo to add penalty for each passing day.

Booking ID: DMLJ8712

I booked a room with oyo on NOV 27 and had to cancel due to room issues. Oyo promised to refund money with next 7-14 days but it's been over a month now. At that time they said refund has been initiated but nothing till now.
Booking ID FTDB8837

Hello
I made a booking with amount 1296/-, paid via UPI. Money deducted from bank and I checked with bank customer service as well, that transaction was successful. But from Oyo side, person consitently mentioned that we cant do anything as booking id is not generated and I have to contact bank people only to check wrong transaction.
Oyo, did not try to see if they recieved a mony with help of accounts team, and ultimately no solution was given.
I was told by ICICI person in these situations (in case money has not been reflected in reciepients account) it gets credited to reciepients account only and will not be credited back to senders account.

Hi I'm Harish,
Very worst thing happened to me, actually after booking and paying the amount for the hotel room, the hotel denied the check-in. The Oyo team told they will refund my amount within 14 business days, but it's been more than the estimated date for the refund, no support team is able to tell me what the refund status, from 7am till 6pm I'm contacting the helpline team and support team but there was no use except my time waste, it's not a small amount even thought it is I'm not ready to go in vain. I need the refund immediately now

I have been waiting for my refund since October and it has been approved and have email to prove that.
The hotel Spot On Athithi was overbooked so did not get the room so cancelled the booking before the cutoff time.
Please send me email so I can give you my bank details and have vsent several emails with my bank details.
Ashok Sthankiya
[protected]@gmail.com

Please delete my review with booking id KKER1031 which is not properly described, perceptions may be different for different users.I have talked to customer care but request not fulfilled

I booked hotel room at at www.oyorooms.com on 28th December, 2022 for one day stay in Hyderabad for my parents. After successfully have done the booking and have done the complete payment, my parents were denied check in at 2'o clock in the night. The hotel's name is OYO Townhouse 710 Hotel Regal. Booking Id is QOCI1905.
I want to complain against this inhuman and fraud work by OYO and the hotel.

I had a booking in oyo which got cancelled and oyo refunded as oyo rupee which I cant use. I want the money in my bank account.
Booking ID: OCYZ8908
Amount: 4538/- Rupees

This is regarding the OYO Refund issue. I have booked rooms in Cochin and I see they had different images in the website and rooms are in worst condition. So I didnt check in and called OYO customer care immediately. They promised for full refund and I sent all required details for the refund.
I got confirmation email on the same on 12th Dec. I see there is nothing credited to my account till now and when I tried to call customer care, they are just hanging up the call with out any resolution.

Trust me, this is worst customer care that I have seen so far.

My Booking Id G5MX7986

I booked the spot on 703401 hotel prachi by oyo app. booking id CK8T9561 check in from 25/12/22-27/12/22 when i tried to reach hotel address was wrong and i call to hotel manager hotel was 6 km far from the registered address and also hotel hotel manager denied to checkin because they dont have vacant room all the rooms are occupied.

again i booked the oyo 61719 hotel jumanji booking id FTEF9355 from the date 27/12/22- 30/12/22. when i reached the hotel again the hotel owner denied to check in and said if you need room you can book directly because oyo charged less to you i tried so many call to oyo team but they were not able to do anything. i waited for 5 hour at hotel lobby with my family for the oyo call back and after 5 hr oyo escalate the booking to the next hotel name is oyo town house 510 hotel garnet inn booking id VFC10409 this hotel also 5km far from the jumanji hotel i called to hotel manager they denied to check because they didnt get the amount from Oyo and said when they gave us the amount then you will checkin. otherwise you have to wait but in next 24 hr i didnt get any notification regarding checkin or payment.

i tried 16call to your oyo team and total call conversation around 2hr but you guys have not yet resolve the issue.

I dont want refund i want proper solution that i suffered in last few days.

suffered in cold for 5days. i moved from one hotel to another hotel because of your stupidity and miss management. other hotel charged double or triple charges because of you responsive behaviour.

and when i called to your manager or representative they having a single solution sorry sir, sorry for facing inconvenience and system is not working why you guys making customers fool. you guys spoiled the whole christmas and new year weekend .

I will sue in consumer forum regarding the issue.