OYO Rooms Complaints & Reviews

Oyo customer service: dont close this as resolved by just adding copy-pasted same comments without giving real resolution like last time. Please provide provductive resolution here only after investigation. I'm providing all the details if you really want to give resolution for your mistakes.

Booking (Oisx5824) escalated, hotel - oyo 19927 sri balaji lodge booking (Oisx5824) escalated, hotel - oyo 19927 sri balaji lodge

I had such terrible, poor, irresponsible, unprofesional customer serivce experience after booking oyo room (Balaji lodge-oyo19927). See attached pics of dirty marks from the flooring to sealing with pan spits, toilet water is literally leaking nor i can use toilet properly with a pipe going from infront, see toilet entrance has leaking water from toilet, see the dirty shelfs.
Its disgusting that i ever ever stayed any such oyo dirty room like this
I had to spent most of the time in reception waiting for oyo customer service agent (Poulami who promised to either change the room or hotel but disappeared entire day/night ignoring my various calls
Since then i wrote 14 emails to explain to me why the room is not even close to 1% of what they advertised and why customer serivce failed to provide service or change room made me wait 15 hours and even now why they are refusing to refund 100% of booking amount instead just refunding 234 rupees after failing to provide what has been assured and ignoring my emails?

May 28, 2019

Complaint marked as Resolved

OYO Rooms customer support has been notified about the posted complaint.

Verified Support

Apr 25, 2019

OYO Rooms Customer Care's response Hello Guest,
We really apologise for the dismay experience here. we have noted the concern and will provide the requisite communication to you for the same.

Regards,
Team OYO.

Apr 25, 2019

Updated by Tarunkaul99 Been just saying the same from one month. I sent 22 emails and customer service never replied. I will open a new complain everyday until you refund 100% after providing me nightmare experience amd customer service can ignore

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Address: Gurgaon, Haryana, 160010

Here i want to explain my issue, i had booking in hotel through oyo for two days and i had paid for my two days stay, when i checked in the room the room was no where near to the room shown in pics even it was dirty and smelling like hell so i request them to change my room but they said this is only room they have for oyo customer, then i requested oyo to shift my stay in different hotel, so oyo executive book another hotel for me i even asked him to confirm about the availability in that hotel, he said he is sure about that hotel and when i reached in hotel diamond then they don't have room so i was on the road at mid night in a unknown city, this was the worst experience i have ever had, i was feeling help less at that time.
No more discussion is needed on this topic i just want you refund my amount that i had paid for two days stay.
Nobody is responding now neither from email or call on their customer care.

Jun 12, 2019

Complaint marked as Resolved

OYO Rooms customer support has been notified about the posted complaint.

Verified Support

Apr 25, 2019

OYO Rooms Customer Care's response Hello Guest,

We never want any dissatisfactory experience for any of our quest. Please share the details with us, we'll get this checked for you.

Regards,
Team OYO.

Apr 25, 2019

Updated by swati910 my booking id was OBKC3082 and my email id is [protected]@gmail.com, get the details through booking ID.
please check.

Apr 26, 2019

Updated by swati910 still awaiting for any Response.

Verified Support

Apr 27, 2019

OYO Rooms Customer Care's response Hello Guest,

We have noted the concern along with the requisite details and will update you for the same.

Regards,
Team OYO.

Verified Support

Apr 27, 2019

OYO Rooms Customer Care's response our team is trying to connect with you for the raised concerned, but we are unable to connect. Please share a feasible time or an alternate number for the same. ~Dk

Apr 29, 2019

Updated by swati910 you can contact me on my no [protected]/[protected] or either on my email [protected]@gmail.com. do call me after 7 pm .

May 01, 2019

Updated by swati910 i have not get any call or email from oyo .
i want my refund asap.
every time i used oyo i have felt cheated

Verified Support

May 07, 2019

OYO Rooms Customer Care's response Hi, We worked on your concern raised and have sent you the needful resolution over mail. We again apologize for this and assure you we'll take care of your stay in the future. Let us know for any other assistance.

Regards
Team OYO

May 10, 2019

Updated by swati910 i just got one day payment return, i have paid for two days, why only half refund is given back.

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S

swati910

from Ludhiana, Punjab

Apr 25, 2019

my booking id was OBKC3082 and my email id is [protected]@gmail.com, get the details through booking ID.

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I had made 6 bookings with oyo over a span of 7 days. The hotel partner refused providing any invoice at during check out and said oyo will provide invoice. Even after multiple reminders and calls to oyo, i have not received the gst invoice for any of the bookings. It has been pending for a month now. Their call centre keeps putting me on hold for hours or keeps promising call backs that never are made. I have raised the complaint via oyo app too but no one has gotten back to me so far. How can oyo refuse to provide gst invoice?

May 25, 2019

Complaint marked as Resolved

OYO Rooms customer support has been notified about the posted complaint.

Verified Support

Apr 23, 2019

OYO Rooms Customer Care's response We never want any dissatisfactory experience for any of our guests. Kindly share the booking ID details so that we can assist you further.~SS

Apr 23, 2019

Updated by menkasharma VYGL8701
MUDC9861
UCSV8415
JMTG0814
MOQA4138
BDYW6017

Verified Support

Apr 24, 2019

OYO Rooms Customer Care's response Hi, thank you for sharing the needful. Kindly give us some time to get it checked. ~Dk

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Address: 1 Haridwar Rishikesh Badrinath Rd, Dhunar Gaon, Rishikesh, Uttarakhand 249175, Dehradun, Uttarakhand

Hello Friends,

I am sharing my experience have done a hotel booking in OYO 29047 Yoyo Moonlight Rishikesh, on On Sat, 13 Apr at 5:50 AM Booking No.: - CAMN6529 for one day and the hotel person came in my room and told me to vacant the room or again book the room or pay extra for the room because My room will get checked out automatically by 4 PM, And that time I was sleeping, you can't imagine how much I got socked, then after I called Oyo customer care they took 10 mints to understand what happened and again they keep me hold for 45 minutes and then they disconnected the call, again I have called with another number he had also done the same thing at last one person has transferred the call to the guest manager, I surprised and get a 2nd shock after listening to his solution of the problem, he told me to book another room, that the solution. Never book the Room in Rishikesh with OYO, This was my experience with OYO. And one more thing the time was 9 PM with my two sisters and my friend.

May 27, 2019

Complaint marked as Resolved

OYO Rooms customer support has been notified about the posted complaint.

Verified Support

Apr 25, 2019

OYO Rooms Customer Care's response Dear Guest,

We are tremendously sorry for your dismaying experience. Thank you for sharing your booking ID. Our concerned team will connect with you shortly.

Regards,
Team OYO

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I had booked a room through oyo app booking claiming that it was very good had 4 star review. As i was travelling with my mother aged79 though ok Deluxe room and paid for it online. After reaching at night shocked to see no lift at ground floor level. Went to room 303 room was at best shabby. Got another shock that
no hot water at in bathroom.
Next morning got sight of food plates with left over food was lying since night Again after complaints was given risky water heater
This took lot of time and had to cancel my plan for city visit. This is clear case of cheating. Through app tried to complain about conditions. But didn't get a satisfactory outcome

Jun 7, 2019

Complaint marked as Resolved

OYO Rooms customer support has been notified about the posted complaint.

Verified Support

Apr 26, 2019

OYO Rooms Customer Care's response Hello Guest,

We never want any dissatisfactory experience for any of our guest. We'll get this checked for you.

Regards,
Team OYO.

Verified Support

Apr 29, 2019

OYO Rooms Customer Care's response Our concern team tried calling but couldn't connect with you. Also, we have sent you an email along with all the necessary details hope you'll acknowledge the same. Let us know if you need any further assistance.

Regards
Team OYO

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V

Vinayak Devmane

from Mumbai, Maharashtra

Apr 26, 2019

Continuing to the earlier complaints I
Have attached pics taken to get attention at hotel PECILIAN BHUVENESHWAR

defective service against booking id achg7041 hotel pelican bhubaneswar - Comment #3417529 - Image #0

defective service against booking id achg7041 hotel pelican bhubaneswar - Comment #3417529 - Image #1

defective service against booking id achg7041 hotel pelican bhubaneswar - Comment #3417529 - Image #2

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Address: Delhi, 110092

Actually i have booked two rooms with this "LDRG7612" ID but when i reached hotel they said it is over booked by OYO and they have refused to give rooms, I called up OYO customer care and they helped me to book another hotel...

I need to understand why are you charging cancellation from me when the booking has been cancelled from you side and i have been troubled by going here and there to search the hotel ...

rather i have given a hotel which was more than seven km far from the booked one... it was a trouble for me and even then oyo is charging cancellation fee from me... I could not understand and have complaint regarding this...

thanx and regards

Deepak Sharma
[protected]

May 28, 2019

Complaint marked as Resolved

OYO Rooms customer support has been notified about the posted complaint.

Verified Support

Apr 26, 2019

OYO Rooms Customer Care's response Hello Guest,

We never want any dissatisfactory experience for any of our guest. We'll get this checked for you.

Regards,
Team OYO.

Verified Support

Apr 26, 2019

OYO Rooms Customer Care's response We believe our relevant team contacted and communicated the needful. Take this inconvenience as an exception. We assure you a hassle-free stay in the future. Feel free to let us know if you need any further assistance.
Regards
Team OYO

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Address: Hotel land mark continental old Baja,Barbara amravati, Amravati, Maharashtra

Oyo people just trying to earn money... Hotel wale ne raat 12 baje room available hote huve bhi muze room nahi diya... Ulta muze dadagiri bata raha tha raat bhar road par hu vapas station jane ke liye koi vahan nahi hai raat ke 1 baj gaya hai mai road par hu... Jab ki online oyo ne mera room muzase online paise leke muze room booking ka confirmation diya tha... Zomp9801 ye mera booking no. Hai... Jab ki maine 1
5 baar oyo team ko call kiye kekin koi madat nahi mili... Still i am here near to hotel from last 3 hours... I am not getting even vehicle to reach safe place.. Still i am on road...

May 26, 2019

Complaint marked as Resolved

OYO Rooms customer support has been notified about the posted complaint.

Verified Support

Apr 24, 2019

OYO Rooms Customer Care's response Hi, We worked on your concern raised and have sent you the needful resolution over mail. We again apologize for this and assure you we'll take care of your stay in the future. Let us know for any other assistance.

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Address: Bangalore, Karnataka

The room had a air conditioner that is not working but simply kept here to cheat customers. The oyo app is involved in making false promises to cheat customers. The hotel management is blind to my complaint. The bed sheets were never washed in months. The floor is also not swept. Lthe hotel is manikya hotel, bangalore, oyo 22471. My booking id is lcym4236

Jun 4, 2019

Complaint marked as Resolved

OYO Rooms customer support has been notified about the posted complaint.

Verified Support

Apr 22, 2019

OYO Rooms Customer Care's response We are extremely sorry for the disappointing experience. Our relevant team will connect with you at the earliest.

Regards
Team OYO

Verified Support

Apr 26, 2019

OYO Rooms Customer Care's response Hi, We worked on your concern raised and have sent you the needful resolution over mail. We again apologize for this and assure you we'll take care of your stay in the future. Let us know for any other assistance.

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Address: near guruvayoor Sree Krishna Temple. East fort

Through oyo we booked two ac rooms in hotel rv tower guruvayoor last friday. As per the information given in site we were at great expectation. But once we entered there the lift was not working. Rooms were not tidy. The door was not secure. The pillow covers were ugly. There was not water in pipes. The ac remote was not working and tv remote was also not working. It took almost one hour to resolve some issues. When we report the same to oyo the response was not satisfactory. We were very much disappointed with this.

Jun 1, 2019

Complaint marked as Resolved

OYO Rooms customer support has been notified about the posted complaint.

Verified Support

Apr 25, 2019

OYO Rooms Customer Care's response We want to sincerely apologize for your experience. We never want any dissatisfactory experience for any of our guests. In order to assist you, we need your booking ID details so that we can assist you further.
Regards,
Team OYO

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Address: Lucknow, Uttar Pradesh

I travelled lucknow and booked satya shiv resort through oyo, at first they rejected to have received any such booking, next they denied the price at which we booked for, next the washroom was so unhygienic, the staff denied to clean, the bedsheets and blankets and even pillows were brown to white with dirt. There was no drinking water facility. The owner was too rude and was discussing the flaws of the oyo facilities and fighting with us at mid night. The oyo customer care and the owner had altercation which was so undesirable. If oyo cannot provide services be not the one to promise to do so. They refused to change the blankets, they refused to give cussions. The rooms were not which were shown in the picture and were harassing us at the midnight and asking for more money. After an hour of altercation oyo staff let us stay but the experience was worst. Oyo will no longer be recommend by me. The reason people book online is to avoid congestion and pleasant stay. There was no pleasant as an adjective in this stay. There were times when we decided to leave and shift to the other hotels which we have already done just after a night stay. I through my sources will make sure to complain to the tourism state as well as centre and hotel association regarding the unpleasant stay and the unexpectable service of oyo rooms. It wasn't a resort it was a guesthouse were rooms were made for the purpose of marriage, there could not be any peace in the place of marriage functions, it was not even a proper hotel for a proper stay. I would not blame the hotel but oyo for breaching a contract of trust and reaching such fraudulent hotels and showing fake room pictures to us and not maintaining the dignity of the services. I would rather reach consumer forum as well for not providing what promised as a piece of a contract between me and oyo.
Booked - 104
Hotel - satya shiv resort (A piece of fraud)
Customer name - ravi kant surolia
Contact of customer - [protected]
Email id - [protected]@gmail.com

May 25, 2019

Complaint marked as Resolved

OYO Rooms customer support has been notified about the posted complaint.

Verified Support

Apr 22, 2019

OYO Rooms Customer Care's response Dear Guest, We really apologize for the trouble caused to you. Our relevant team will connect with you soon.

Regards
Team OYO

Verified Support

Apr 24, 2019

OYO Rooms Customer Care's response We at OYO are all ears for your concern and we really apologize for the trouble caused. We assure you such instances will not be repeated in the future. Let us know if you need any further assistance

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Address: Gautam Buddh Nagar, Uttar Pradesh, 201301

Booking reference number sfga6018 chandan sharma

We booked hotel in solan through oyo for today. Hotel has denied checkin as they have some dispute with oyo. We travelled from noida along with four members (One of member is pregnant) driving from past 9 hours. We are standing in solan from last 3 hours speaking to your customer care team (Bhagyashree / farhan and other few team members) but they are just holding the line and disconnecting the line again and again.

Horrible service from your side.

No refund initiated. No alternate option given.

We have end up going through mental harassment, time / money wastage as paid higher amount on room rental with low quality as weekend charges were too high.

We are also looking for legal options for filling cheating / consumer case in legal jurisdiction.

May 25, 2019

Complaint marked as Resolved

OYO Rooms customer support has been notified about the posted complaint.

Verified Support

Apr 22, 2019

OYO Rooms Customer Care's response Dear Guest,

We are tremendously sorry for your dismaying experience. Thank you for sharing your booking ID. Our concerned team will connect with you shortly.

Regards,
Team OYO

Verified Support

Apr 23, 2019

OYO Rooms Customer Care's response Dear Guest,

We regret for the non-optimal experience you had with us. We tried to contact you; however there was response. We have marked you a mail with the resolution. Request you to acknowledge the same.

Feel free to get back to us in case of any further assistance.

Regards,
Team OYO

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Address: Railway station road ujjain, Ujjain, Madhya Pradesh

After booking confirmation via messages and call they (Hotel park palace ujjain) deny to provide the one month ago booked room to my mother and father late night at 12am hapardzardly they had checked in other hotel in mid night. My parent was travelled from raipur to ujjain. Hotel said that they have already inform to oyo. They have cheated us and my parent were suffeted a lot
Plz do needfull

+1 photos

May 24, 2019

Complaint marked as Resolved

OYO Rooms customer support has been notified about the posted complaint.

Verified Support

Apr 23, 2019

OYO Rooms Customer Care's response Thank you for sharing your valuable feedback. OYO Hotels & Homes aims to provide the best hotel booking experience to all its users. Kindly let us know your booking details to help us serve you better.~SJ

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Address: Arya Nagar, Paharganj, New Delhi, Delhi 110055, New Delhi, Delhi, 110055

Hello this is sanju, i booked oyo 6188 hotel rosette, paharganj, new delhi for two days stay from14-15, 15-16 april 2019. On the secnd day morning the manager check out my booking at 7.30am but i didnt checked out without saying a word to me. At 9.30 i went to him to for enquiry regarding check out he said it was done by oyo and asked him for check in for the 15-16th april 2019 booking he asked to show my booking id so he took my mobile for...

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Website: Oyo

Dear oyo team, it is gracefully to let you know that your team provide the
Worst services ever i had seen in my life...
I have booked hotel oyo 9669 ark of avalon mahipalpur in delhi, i spend 1 day here dated 19/04/2019 to 20/04/2019, first thing he cancelled my booking without knowing me bcos there is no option for feedback and in nigth the guy is in reception he is asking me "sir you want girl in nigth in your room i said...

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Address: Oyo 30251, Rosebury, Opposite Vatika Towers, Sector 53 Gurgaon, Haryana, Gurgaon, Haryana, 122003

Booked online hotel with oyo rooms at oyo property : oyo 30251 rosebury. Witnessed the most pathetic service till date. Highly insecure and suspicious property.
Had booked for the duration of april 14 to april 20. For 2 people (Me and my wife). Events followed were as under.

Room earlier allotted was really pathetic. Very dirty and unhygienic. They gave us another room which was slightly better. But hotel staff asked to submit the room keys while we went out. I trusted the hotel staff and submitted my keys just to find that my keys were handed over to someone else for use (Event when my luggage was inside the room) and they made us shift to some other room at late in the night (Around 11 pm). All other things were very risky and suspicious as well which made sure that checking out from this hotel was the first thing that i would do the next morning.
Had called oyo customer care very same day and mentioned the issue. I was assured of refund and they also apologized for the bad service.
But to my surprise, they not only denied refund while processing, i was also charged early check out charges.
Called oyo customer care multiple times. Call is transferred to "concerned department" every time but nobody responds. This is really pathetic customer service from oyo. Not only the hotel service was bad but the customer service was equally bad. Really disastrous experience.

Booking id: hvcf8352

May 28, 2019

Complaint marked as Resolved

OYO Rooms customer support has been notified about the posted complaint.

Verified Support

Apr 25, 2019

OYO Rooms Customer Care's response we want to extend our sincerest apologies concerning the issues that you have faced. We never want any dissatisfactory experience for any of our guests. We're getting this check for you.
Regards
Team OYO

Verified Support

Apr 26, 2019

OYO Rooms Customer Care's response We believe our relevant team contacted and communicated the needful. We assure you that such instances not be repeated in the future. Let us know if you need any further assistance.
Regards
Team OYO

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Hi...

This is to inform you that i have booked a hotel at ranchi on 8th april'19 thru booking.com for 11th to 13th arpit'19 (For two days) and i received a mail from oyo that hotel name is residency inn (This is basically a lodge) payble amount is rs 4121.10 (This hotel is under oyo network hotel) and this booking condition was zero cencellation fees, confirmation no [protected] pin code 9515.

On 11th april'19 i have modified my booking for 11th to 12th april'19 (For one day) and i have received a confirmation mail from booking.com (Customer. [protected]@booking.com) and they modify my room rent form 4121.10 to rs 2273.40. Accordingly i inform the reception of hotel residency inn regarding the confirmation mail.

I was astonished at the time of check out on 12th april'19, the service provider (Hotel residency inn) ask me to pay enter amount that is rs 4121.10. I show him the modify and confirmation mail which i received earlier. They advice me to talk once with the customer care of oyo [protected], accordingly i had a discussion with them but they did not solve my problem and they forwarded me to the guest experience manager named nandini, i also brief her the story, almost one hour i have spent and forwared the revise mail to her eamil id ([protected]@oyorooms.com) but she replied that i could not do any thing and you have to pay entite amount (Rs 4121.10). I felt holpless and pay the entire amount to rs 4121.10, because i don't have enough time, else i have to missed my train that was another monetary loss for me.

The purpose of writing this mail is, please take a exigent action for such kind of fraud business and arrange for refund my money.

Please note that the business oyo doing is very much unfair and fraud, because the hotel they provided to me or customer as per rateing of 3 /4 star basis (Charges very high) those are simple a lodge. The hotels don't have a proper restaurant, dirty toilet, no room service, room a/c did not work properly and i m astonished most of the hotel asking for cash payment, no system o[censored]se credit cards. But in oyo web site they sale all those lodge as 3/4 star hotel.

Need to take a strong action regarding such kind of fraud business.

Regards

Sanjib ghosh

Mobile - [protected]

+1 photos

May 28, 2019

Complaint marked as Resolved

OYO Rooms customer support has been notified about the posted complaint.

Apr 20, 2019

Updated by Hamu Ghosh Hi...

This is to inform you that I have booked a hotel at Ranchi on 8th April'19 thru Booking.Com for 11th to 13th Arpit'19 ( For two Days) and I received a mail from OYO that Hotel name is Residency Inn( This is basically a Lodge) payble amount is Rs 4121.10 (This hotel is under OYO network hotel) and this booking condition was zero cencellation fees, confirmation no [protected] PIN code 9515.

On 11th April'19 I have modified my booking for 11th to 12th April'19( For one day) and I have received a confirmation mail from Booking.Com(customer.[protected]@booking.com) and they modify my room rent form 4121.10 to Rs 2273.40 . Accordingly I inform the reception of Hotel Residency Inn regarding the confirmation mail.

I was astonished at the time of Check out on 12th April'19, the service provider ( Hotel Residency Inn) ask me to pay enter amount that is Rs 4121.10 . I show him the modify and confirmation mail which I received earlier. They advice me to talk once with the customer care of OYO [protected], accordingly I had a discussion with them but they did not solve my problem and they forwarded me to the guest experience manager named Nandini, I also brief her the story, almost one hour I have spent and forwared the revise mail to her eamil id([protected]@oyorooms.com) but she replied that I could not do any thing and you have to pay entite amount ( Rs 4121.10).I felt holpless and pay the entire amount to Rs 4121.10, because I don't have enough time, else I have to missed my train that was another monetary loss for me.

The purpose of writing this mail is, please take a exigent action for such kind of fraud business and arrange for refund my money.

Please note that the business OYO doing is very much unfair and fraud, because the hotel they provided to me or customer as per rateing of 3 /4 star basis ( Charges very high) those are simple a lodge. The hotels don't have a proper restaurant, dirty toilet, no room service, room A/C did not work properly and I m astonished most of the hotel asking for cash payment, no system o[censored]se credit cards. But in OYO web site they sale all those lodge as 3/4 star hotel.

Need to take a strong action regarding such kind of fraud business.

Regards

Sanjib Ghosh

Mobile- [protected]

Verified Support

Apr 25, 2019

OYO Rooms Customer Care's response we want to extend our sincerest apologies concerning the issues that you have faced. We have forward your concern to our relevant team for the quick action.
Regards,
Team OYO

Verified Support

Apr 25, 2019

OYO Rooms Customer Care's response Our concern team tried calling but couldn't connect with you. Please share an alternate number to get in touch.

Regards
Team OYO

Apr 29, 2019

Updated by Hamu Ghosh Please share me a contract no number by which i can connect you ASAP.
Regards
Sanjib Ghosh
[protected]

Apr 29, 2019

Updated by Hamu Ghosh Gentle Reminder !!!
Please settle my complain ASAP.
Regards
Sanjib Ghosh
[protected]

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Booking id - zdou5639

I had one of the worst experiences with oyo recently during my visit to coorg on april 19th 2019. I had booked a room through oyo portal with oyo 9630 hotel maharaja and had paid the full amount. I had got the confirmation from oyo customer care (Via email and phone) in regards to my booking but to my surprise on april 19th when i was there at the hotel maharaja i was denied check inn and the issue was regards to some low tariff issue (This issue was supposed to between oyo and the hotel but why to drag a customer like me in between on the chen inn day). It was my wife’s birthday and i had a 3yrs old kid stuck at the front office of the hotel with no proper response from the hotel stuff and i had to step out with my family stayed in the hot sun for almost a hour trying to seek help from your oyo customer care but at the end resolution was no alternative hotels available. It is not about the money but at that time and position i was ready to pay 10 times more than the booking amount as i had a kid and wife who was celebrating her birthday. With no proper response from your customer exp team, i had to reach out to my friends and relatives for help and succeeded in finding a good hotel nearby myself.

I need clarity on the below.
• when oyo and that hotel had some tariff issues, why i was not informed in advance so that i would have paid more money for a better room?
• why was i confirmed with a message of hotel booking confirmation both via email and phone and promised hassle free experience?
• i am so frustrated and i need answers as i am considering legal options as you have embarrassed in front of the hotel staff and trauma i have faced at that time and moment

May 22, 2019

Complaint marked as Resolved

OYO Rooms customer support has been notified about the posted complaint.

Verified Support

Apr 21, 2019

OYO Rooms Customer Care's response We are getting this checked. Our concerned team will connect you.~SJ

Verified Support

Apr 21, 2019

OYO Rooms Customer Care's response We want to sincerely apologize for your experience. We believe our relevant team contacted and the needful resolution has been done from our side. we assure you a hassle-free stay in the future. Feel free to let us know if you need any further assistance.
Regards
Team OYO

Sep 24, 2019

Updated by meet.navin All automated messages. I never received any calls from OYO post escalating my issue.

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I had booked a bali tour package in december 2018 and paid an advance of 10000 rupees on a condition that if i change my plans i will get full refund. Till today there is no refund. Shubham negi and ankush sharma had promised me the same and i have written proof of the same. The whole conversation is over emails. I called them at least 100 times but no response.

May 24, 2019

Complaint marked as Resolved

OYO Rooms customer support has been notified about the posted complaint.

Verified Support

Apr 21, 2019

OYO Rooms Customer Care's response Dear Guest, We really apologize for the trouble caused to you. Please share your booking ID or contact details so that we can get in touch with you.

Regards
Team OYO

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Dear oyo manager,

I would like to put forward the bad experience of room booking via oyo. I. E on 20/03/2018 i have booked room for my brother & his wife mr& mrs jinesh mk in prince residency — secundrabad (Booking id ycf08754) for check in 24/03/2019 7check out 26/03/2019 and paid rs 2378/- via net banking (Ref id igafrmpefs transfer oravel stays private limited). After sometimes of booking your customer experience manger call back and informed that, the couple accommodation not allowed in prince residency and he has changed the booking to hotel - inaya - secundrabad with same check in & checkout dates (Booking ref id vygf9358. And later stage have revived a payment link from your team an also made another payment rs.2391/- via credit card dated 23/03/2019.
As per my booking my brother went to hotel inaya and feel that the hotel found not up to the mark, and that, s one of the third rate lodge and family and couple not at all comfortable there. The same matter i reported to your team member via tele call and they are not ready to cancel the booking or returned the paid amount. Due to the such irresponsible act of your oyo team have lost my rs.4769/- (Rs 2378/- for booking id ycf08754 & rs 2391/- for booking ref id vygf9358) and my valuable time. A frequent traveler like not expecting such a idiotic service from oyo. And oyo team at least ensure quality of hotels before adding to your list and avoid to publish polished photographs of rooms in your website and the same evident that your knowingly cheating customers and general public.
Kindly do the needful for getting back my lost amounted rs 4769/- at the earliest. Hope your favorable action in this regard.

Regards.
Jijeesh. Mk

May 27, 2019

Complaint marked as Resolved

OYO Rooms customer support has been notified about the posted complaint.

Verified Support

Apr 21, 2019

OYO Rooms Customer Care's response We are getting this checked. Our concerned team will connect you.~SJ

Verified Support

Apr 21, 2019

OYO Rooms Customer Care's response Dear Guest, We would request you to please share your correct booking ID / contact details so that we can get in touch with you.

Regards
Team OYO

Verified Support

Apr 26, 2019

OYO Rooms Customer Care's response Hi, We tried reaching out to you but the attempt was unsuccessful therefore we have sent you the info over email. Kindly acknowledge, We again apologies for this and assure you we'll take care of your stay in the future. Let us know for any other assistance.

May 07, 2019

Updated by Jijeeshmk HOTEL -INAYA -Secundrabad with same check in & checkout dates ( booking Ref ID VYGF9358 .

&. Prince Residency --Secundrabad ( Booking ID YCF08754

Contact number [protected]

May 07, 2019

Updated by Jijeeshmk Please get a solution, why I am wasting my valuable time with dirty Oyo rooms

Jul 11, 2019

Updated by Jijeeshmk The above mentioned issue yet resolved and no received any refund from your side

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P

pabla hyderabad

Apr 26, 2019

This is their standard phrase kept stored safely in their computer. EX OYO employee.

Hi, We tried reaching out to you but the attempt was unsuccessful therefore we have sent you the info over email. Kindly acknowledge, We again apologies for this and assure you we'll take care of your stay in the future. Let us know for any other assistance.

They cheat customers and that social media is powerful they cannot escape at all. Vulnerable people are cheated.

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Address: Thiruvananthapuram, Kerala, 695582

My booking id gxuv0396. I booked a room for two days and one day for 13th to 15th april and 15=6th to 17th april in oyo room 24455 near jolly grant airport in dehradoon. My mobile no. Is[protected]
Paid rs 2574/-. Reached the premises with no light and no buildings nearby at 2000 hrs. No one present in the area, after 30 minutes a small boy aged around 16years came identifying as the care taker. He informed that there is no power
A lady followed in a fully drunk condition. Myself and my wife aged 60 and 52 had to flee from that area in a taxi out of fear. Refunded only half amount
Horrible experience and the worst in my life. Refund not issued. Raised several complaints and no response. Phone will be silent for minutes till you disconnect.

OYO Rooms customer support has been notified about the posted complaint.

Apr 20, 2019

Updated by Jagadeesh Anandarajan Refunded only 50% Charge. Mobile [protected]

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OYO Rooms reviews & complaints page 244

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