OYO Rooms Complaints & Reviews

Booked 2bed suite room for 3 people hotel city heart bholagiri road haridwar oyo 35383 on 20th april booking id xdpz4672 was given 1 room set with 1 bed and 1 mattress arranged on floor. House keeping boy was arrogant and rude no proper food provided and paid in advance charges were shown to deliver the food to room
Ac leaking. After ordering tea and waiting for 1.30 mins kitchen staff saying if you are in such a hurry have tea from outside.
Called oyo 12 times then came ground team assured we will take action
Now on 24th oyo sayong they room provided was suite room after check out. Ground team did not give any feedback.
No refund no single call back no support from oyo or hotel
Complete fraud

They were saying that we will raise your ticket
we will tranferring your call to seniors
wait for some times amd hold for two minutes but doesn't coming back on call then.
always thery do like this i have caller numerous times
not solving my problem since they said that 7-14 bussiness days refund amount reflected to your account but refund doesn't reflected
oyo money rs225 was recieved after one day only
but the ammount debited from debit card doesn't refunded why?
always saying we have initiated your ammount but when did the ammont refund??
booking id FIJB3590

Please refer my booking ID. KOCY0165. This booking was cancelled by OYO without prior information to me and I were to face a lot of problems in early morning at 5:00 A.M. I want to know, why my booking was cancelled without information to me.

Then I booked a OYO room in kamal palace (OYO 290). The bed sheets and quilts were having blood stains on them and hairs were also visible on bed sheet and pillow. Rooms were so dirty. There was no wash basin in wash rooms. It was really a worst experience. I want to ask you, don't you visit the actual property site before giving registration. Who is responsible for such a bad experience. What action you will take against such property owners/operational staff.

Pics are attached for your kind reference.

Expecting early reply from your end.

I booked oyo hotel pine view on 22 april, 2019 at 10.15 pm with scheduled arrival time 12:00 to 03:00 am but when i reached near hotel location through google maps at 02.30 am, i could not find the way to reach the hotel which is located across the river. I called upon the given number on oyo app many a times but no one picked up the calls. Due to this, all the night i had to suffer on roads. I want my payment to be refunded and take the necessary action against hotel manager.

Booking reference number urin2159 totan das

We booked hotel in kolkata through oyo for today. Hotel has denied checkin as they have some dispute with oyo. We travelled from suri along with my wife driving from past 6 hours. We are standing in kolkata oyo 26143 hotel abedin from last 2 hours speaking to your customer care team few team member) but they are just holding the line and disconnecting the line again and again. Mis guide your team customer support and hotel oyo 26143 hotel abedin manager behavior not good..

Horrible service from your side.

I had booked oyo in pondicherry for the month of may for 7days
I had done the booking on february, at that time it was shown couple friendly
But recently when i checked it was not couple friendly anymore and they didn't get even inform us
If we wouldn't have looked we would not have been able to get a place to stay when we visit

They do give full refund but the prices of everything has increased since only 15 days are left for our visit

So we want the compensation along with full refund
Atleast 75% more of compensation money since that is how much prices have increased

Oyo customer service: dont close this as resolved by just adding copy-pasted same comments without giving real resolution like last time. Please provide provductive resolution here only after investigation. I'm providing all the details if you really want to give resolution for your mistakes.

Booking (Oisx5824) escalated, hotel - oyo 19927 sri balaji lodge booking (Oisx5824) escalated, hotel - oyo 19927 sri balaji lodge

I had such terrible, poor, irresponsible, unprofesional customer serivce experience after booking oyo room (Balaji lodge-oyo19927). See attached pics of dirty marks from the flooring to sealing with pan spits, toilet water is literally leaking nor i can use toilet properly with a pipe going from infront, see toilet entrance has leaking water from toilet, see the dirty shelfs.
Its disgusting that i ever ever stayed any such oyo dirty room like this
I had to spent most of the time in reception waiting for oyo customer service agent (Poulami who promised to either change the room or hotel but disappeared entire day/night ignoring my various calls
Since then i wrote 14 emails to explain to me why the room is not even close to 1% of what they advertised and why customer serivce failed to provide service or change room made me wait 15 hours and even now why they are refusing to refund 100% of booking amount instead just refunding 234 rupees after failing to provide what has been assured and ignoring my emails?

Here i want to explain my issue, i had booking in hotel through oyo for two days and i had paid for my two days stay, when i checked in the room the room was no where near to the room shown in pics even it was dirty and smelling like hell so i request them to change my room but they said this is only room they have for oyo customer, then i requested oyo to shift my stay in different hotel, so oyo executive book another hotel for me i even asked him to confirm about the availability in that hotel, he said he is sure about that hotel and when i reached in hotel diamond then they don't have room so i was on the road at mid night in a unknown city, this was the worst experience i have ever had, i was feeling help less at that time.
No more discussion is needed on this topic i just want you refund my amount that i had paid for two days stay.
Nobody is responding now neither from email or call on their customer care.

I had made 6 bookings with oyo over a span of 7 days. The hotel partner refused providing any invoice at during check out and said oyo will provide invoice. Even after multiple reminders and calls to oyo, i have not received the gst invoice for any of the bookings. It has been pending for a month now. Their call centre keeps putting me on hold for hours or keeps promising call backs that never are made. I have raised the complaint via oyo app too but no one has gotten back to me so far. How can oyo refuse to provide gst invoice?

Hello Friends,

I am sharing my experience have done a hotel booking in OYO 29047 Yoyo Moonlight Rishikesh, on On Sat, 13 Apr at 5:50 AM Booking No.: - CAMN6529 for one day and the hotel person came in my room and told me to vacant the room or again book the room or pay extra for the room because My room will get checked out automatically by 4 PM, And that time I was sleeping, you can't imagine how much I got socked, then after I called Oyo customer care they took 10 mints to understand what happened and again they keep me hold for 45 minutes and then they disconnected the call, again I have called with another number he had also done the same thing at last one person has transferred the call to the guest manager, I surprised and get a 2nd shock after listening to his solution of the problem, he told me to book another room, that the solution. Never book the Room in Rishikesh with OYO, This was my experience with OYO. And one more thing the time was 9 PM with my two sisters and my friend.

I had booked a room through oyo app booking claiming that it was very good had 4 star review. As i was travelling with my mother aged79 though ok Deluxe room and paid for it online. After reaching at night shocked to see no lift at ground floor level. Went to room 303 room was at best shabby. Got another shock that
no hot water at in bathroom.
Next morning got sight of food plates with left over food was lying since night Again after complaints was given risky water heater
This took lot of time and had to cancel my plan for city visit. This is clear case of cheating. Through app tried to complain about conditions. But didn't get a satisfactory outcome

Actually i have booked two rooms with this "LDRG7612" ID but when i reached hotel they said it is over booked by OYO and they have refused to give rooms, I called up OYO customer care and they helped me to book another hotel...

I need to understand why are you charging cancellation from me when the booking has been cancelled from you side and i have been troubled by going here and there to search the hotel ...

rather i have given a hotel which was more than seven km far from the booked one... it was a trouble for me and even then oyo is charging cancellation fee from me... I could not understand and have complaint regarding this...

thanx and regards

Deepak Sharma
[protected]

Oyo people just trying to earn money... Hotel wale ne raat 12 baje room available hote huve bhi muze room nahi diya... Ulta muze dadagiri bata raha tha raat bhar road par hu vapas station jane ke liye koi vahan nahi hai raat ke 1 baj gaya hai mai road par hu... Jab ki online oyo ne mera room muzase online paise leke muze room booking ka confirmation diya tha... Zomp9801 ye mera booking no. Hai... Jab ki maine 1
5 baar oyo team ko call kiye kekin koi madat nahi mili... Still i am here near to hotel from last 3 hours... I am not getting even vehicle to reach safe place.. Still i am on road...

The room had a air conditioner that is not working but simply kept here to cheat customers. The oyo app is involved in making false promises to cheat customers. The hotel management is blind to my complaint. The bed sheets were never washed in months. The floor is also not swept. Lthe hotel is manikya hotel, bangalore, oyo 22471. My booking id is lcym4236

Through oyo we booked two ac rooms in hotel rv tower guruvayoor last friday. As per the information given in site we were at great expectation. But once we entered there the lift was not working. Rooms were not tidy. The door was not secure. The pillow covers were ugly. There was not water in pipes. The ac remote was not working and tv remote was also not working. It took almost one hour to resolve some issues. When we report the same to oyo the response was not satisfactory. We were very much disappointed with this.

I travelled lucknow and booked satya shiv resort through oyo, at first they rejected to have received any such booking, next they denied the price at which we booked for, next the washroom was so unhygienic, the staff denied to clean, the bedsheets and blankets and even pillows were brown to white with dirt. There was no drinking water facility. The owner was too rude and was discussing the flaws of the oyo facilities and fighting with us at mid night. The oyo customer care and the owner had altercation which was so undesirable. If oyo cannot provide services be not the one to promise to do so. They refused to change the blankets, they refused to give cussions. The rooms were not which were shown in the picture and were harassing us at the midnight and asking for more money. After an hour of altercation oyo staff let us stay but the experience was worst. Oyo will no longer be recommend by me. The reason people book online is to avoid congestion and pleasant stay. There was no pleasant as an adjective in this stay. There were times when we decided to leave and shift to the other hotels which we have already done just after a night stay. I through my sources will make sure to complain to the tourism state as well as centre and hotel association regarding the unpleasant stay and the unexpectable service of oyo rooms. It wasn't a resort it was a guesthouse were rooms were made for the purpose of marriage, there could not be any peace in the place of marriage functions, it was not even a proper hotel for a proper stay. I would not blame the hotel but oyo for breaching a contract of trust and reaching such fraudulent hotels and showing fake room pictures to us and not maintaining the dignity of the services. I would rather reach consumer forum as well for not providing what promised as a piece of a contract between me and oyo.
Booked - 104
Hotel - satya shiv resort (A piece of fraud)
Customer name - ravi kant surolia
Contact of customer - [protected]
Email id - [protected]@gmail.com

Booking reference number sfga6018 chandan sharma

We booked hotel in solan through oyo for today. Hotel has denied checkin as they have some dispute with oyo. We travelled from noida along with four members (One of member is pregnant) driving from past 9 hours. We are standing in solan from last 3 hours speaking to your customer care team (Bhagyashree / farhan and other few team members) but they are just holding the line and disconnecting the line again and again.

Horrible service from your side.

No refund initiated. No alternate option given.

We have end up going through mental harassment, time / money wastage as paid higher amount on room rental with low quality as weekend charges were too high.

We are also looking for legal options for filling cheating / consumer case in legal jurisdiction.

After booking confirmation via messages and call they (Hotel park palace ujjain) deny to provide the one month ago booked room to my mother and father late night at 12am hapardzardly they had checked in other hotel in mid night. My parent was travelled from raipur to ujjain. Hotel said that they have already inform to oyo. They have cheated us and my parent were suffeted a lot
Plz do needfull

Hello this is sanju, i booked oyo 6188 hotel rosette, paharganj, new delhi for two days stay from14-15, 15-16 april 2019. On the secnd day morning the manager check out my booking at 7.30am but i didnt checked out without saying a word to me. At 9.30 i went to him to for enquiry regarding check out he said it was done by oyo and asked him for check in for the 15-16th april 2019 booking he asked to show my booking id so he took my mobile for...

Dear oyo team, it is gracefully to let you know that your team provide the
Worst services ever i had seen in my life...
I have booked hotel oyo 9669 ark of avalon mahipalpur in delhi, i spend 1 day here dated 19/04/2019 to 20/04/2019, first thing he cancelled my booking without knowing me bcos there is no option for feedback and in nigth the guy is in reception he is asking me "sir you want girl in nigth in your room i said...