OYO Rooms Complaints & Reviews

Hi...

This is to inform you that i have booked a hotel at ranchi on 8th april'19 thru booking.com for 11th to 13th arpit'19 (For two days) and i received a mail from oyo that hotel name is residency inn (This is basically a lodge) payble amount is rs 4121.10 (This hotel is under oyo network hotel) and this booking condition was zero cencellation fees, confirmation no [protected] pin code 9515.

On 11th april'19...

Booking id - zdou5639

I had one of the worst experiences with oyo recently during my visit to coorg on april 19th 2019. I had booked a room through oyo portal with oyo 9630 hotel maharaja and had paid the full amount. I had got the confirmation from oyo customer care (Via email and phone) in regards to my booking but to my surprise on april 19th when i was there at the hotel maharaja i was denied check inn and the issue was...

I had booked a bali tour package in december 2018 and paid an advance of 10000 rupees on a condition that if i change my plans i will get full refund. Till today there is no refund. Shubham negi and ankush sharma had promised me the same and i have written proof of the same. The whole conversation is over emails. I called them at least 100 times but no response....

Dear oyo manager,

I would like to put forward the bad experience of room booking via oyo. I. E on 20/03/2018 i have booked room for my brother & his wife mr& mrs jinesh mk in prince residency — secundrabad (Booking id ycf08754) for check in 24/03/2019 7check out 26/03/2019 and paid rs 2378/- via net banking (Ref id igafrmpefs transfer oravel stays private limited). After sometimes of booking your customer experience manger...

My booking id gxuv0396. I booked a room for two days and one day for 13th to 15th april and 15=6th to 17th april in oyo room 24455 near jolly grant airport in dehradoon. My mobile no. Is[protected]
Paid rs 2574/-. Reached the premises with no light and no buildings nearby at 2000 hrs. No one present in the area, after 30 minutes a small boy aged around 16years came identifying as the care taker. He informed that there is no powerbr...

I booked OYO 27829 ( LUXURY HOME ) for 4 nights from Wed, 17 April to Sun, 21 April and paid online Rs 3834.

On 17th April I reached the location provided by OYO app. There was no hotel in the particular location. The locals told me the hotel is 200 meters ahead.

I went there, the manager told me that 'there are no rooms vacant in this property so you have to shift to OYO 27830 ( LUXURY INN ) and will provide...

I booked a hotel in oyo app, i paid money far the rental of booking.
After booking, i came to hotel, the hotel management asking extra money for the charge is not applicable for their hotel, the management said that the discounted charge not applied on their oyo hotel. Then i paid extra money.
So i am completing about why the oyo discounting money on lodge booking, and why the hotel management asking more money,. And why the...

I, along with my family (Total 4 adults and 2 children of age 1 year and 8 years), had planned to visit kasauli for 19th and 20th of april 2019. Hotel booking was made through goibibo, for the hotel named as kasauli greens oyo 27648. The booking was done on 15th april. I got a call from oyo on 17th, to confirm that the booking which i have made is to be cancelled or retained. I was surprised to get that call as i had never requested the cancellation....

Dear oyo team, it is gracefully to let you know that your team provide the
Worst services ever i had seen in my life...

I have booked hotel oyo 3222 swan paradise in indore m. P, for my sister and her family on 19/04/2019 to 20/04/2019.

But when they reached at hotel the room alloted to them was already given to some one else and the staff behaviour was very rude, futher there were some other people on...

On 20 april i tried to book a room using oyo. The first time i did it everything went through even my upi app showed payment success but on oyo it didn’t show up. I tried again and the same thing happened again.
Tried calling oyo customer care and they said they will arrange a callback but haven’t received any callback yet.
I an now stuck with rs. 7000 deducted and even not able to book the room.
Why should we consumers...

I booked a room with mukut regency & upon payment of cash on counter, i was allotted a room whose walls were water logged leading to foul smell all around. My 2 yr old kid & husband were also very uncomfortable. Upon complaint to the manager, his erratic & rude behaviour was not at all justified. Instead of resolving the issue, he misbehaved over phone & allotted same type of room (Room no.207, present status can be checked). We stayed overnight...

We have booked northeast package including flights from oyo. The return was booked from spicejet which was cancelled by jet airways. Oyo people are so irresponsible in rebooking a different airlines inspite of continuous reminders. The response and service is horrible. Never wish to travel with their package. Everytime we need to call and get the updates. Very unprofessional and unethical staff. Last minute tensions were given to us....

We are staying in prakash continental with tariff rs. 2311 in oyo flagship and having problem regarding refreshments and tv connection and on concerning with receptionist they behave rudely.
Same thing happened in the morning. The staff on the reservation counter is always busy with their personal things. We got frustrated with this behavior and probably will not stay in any oyo flagship with prepaid tarrif.

Booking...

A room was booked by me for 2, and the amount was paid online on 18/4/19... That, on reaching the hotel it was learnt that local ids were not allowed. Further, customer care was contacted by me and i was told that on cancellation of the above booking refund will be done within short period...
Today, i. E. On 19/4/19 i received a call from oyo rooms service centre and i was told that no refund will b provided since it's against their...

I am writing with highest disappointment and real fraud done by oyo rooms today with us. We have booked a holiday package to kodaikanal from bangalore, travel date starting from morning 19.04.2019 and ends on 21.04.2019. The travels are 6 numbers. They have quoted rs. 30000/- and the entire money they have taken from us as an advance payment. On the travel date morning, they sent one driver details and says he is the one at 8.00am, where...

First of all rooms not provided as per the pictures displayed. It was in poor condition. Second thing door lock was damaged and then we're asking us to repay the amount. Wow, that's great within few hours hotel reception guys said you will pay the amount. They are keeping rooms in poor condition, they don't know how to talk. When you asked them to help they are saying, we have no resources you can do whatever you want.

Is this...

Dear sir/mam,
This is to inform you that my refund against the above said booking has been initiated by mr. Ashutosh (Oyo guest experience manager) as on 08.03.2019 but the same has not been received till today. Please look into the matter and do the needful as the earliest. Further the same refund has been re-issued by mr. Rahul (Oyo guest experience manager) as on 31.03.2019 but as i said above, the refund is not yet received till...

Ref. ID : PKG-YDLJ5473
we traveling 6 friend at BKK Thailand in month of 19Th March and we staying in 4 Night and we have separate room accommodation, we mail to OYO before traveling date that on 16.03.2019 and informed to Oyo that in group travel one person not able to come with us due to health problem so pls cancelled one ticket with room.

they directly say no any not possible in oyo terms condition, at my end we...

My booking id is vlmj9870 and my latest case id is 14252216. My refund of rs.29, 416/- has been approved by oyo on 26th december, 2018. As of today, i have received only rs.16, 500/- and the balance amount is still pending. I have been contacting oyo for almost 4 months and no cares to bother or do their duty. I am sick and tired of complaining and being on hold for so long. My calls are even disconnected after being on hold for more than...

This is one of the ridiculous things i have ever seen. Oyo app does allow to remove partner's member id from the app in relationship mode. User should be able to add/delete partners members id. It's a big question towards the privacy of the user. No one needs to explain why they want to remove to the support agent over the call. Please look into this so that the feature could be added in the app/web without any questions. Also, to delete...