OYO Rooms Complaints & Reviews

Oyo booking htxf2690
- upon arrival at hotel was told no rooms available as no voucher received from oyo. Also was told that the earlier shift informed the current one that no room can be allotted against above booking. Don't know which version is true!
- did not provide alternate accommodation in the middle of the night... Got my own after walking around the place at 1 am.
- oyo cancelled my booking next morning as "no show"... Which meant no refund for 5 days, against 1 day alleged no-show??? Which policy is that???
- next day requested hotel to give me a letter that i had showed up for check in so i could claim a refund from oyo
- hotel issues letter without oyo booking number.
- i insisted that i need a letter with the oyo number else the letter is useless. They kept refusing, so i told them that i will have to call the police as they are "frauding me".
- the management with the manager and the owners son (Perhaps?) went ballistic!!! They called security to throw me out, and threatened to thrash me personally and also call the police as i was creating disturbance. Nice holiday for me!
- after this was put up to oyo they restored my "refund process" which may 7 to 14 days.

Simple logic:
- oyo and the hotel properties, play on peoples money and peoples holidays... They scratch each others back.
- oyo has no regard for hospitality... They make money on thousands of rooms, who cares if 500 odd suffer, its just another statistic
- if oyo says technical glitch, dont believe them... As the truth comes out in different ways from different individuals, both oyo and hotel staff
- if oyo says they have addressed the complaint, dont believe them... It complete nonsense...

Category options below dont have "hotels" as a choice... Please add that!

Hello to whom so ever concern
We had a stay in oyo rooms also called as utsav banquets on 15th april and 16th april we had a very tough day as we were tired of the travel to surat (Gujrat) once we got the room there was no ac working when we checked the doors also were jammed & would give tough time locking when tried to complain about it the thr staff member (Yogendra sharma as he is called pushed us & abused us and continued till 30min till one of the other staff calmed the chaos yogendra sharma continued the harressment till late night as he use to comment whenever we use to pass by & stare with and angry look everytime we passed as he would beat us, when we checked out yogender sharma did not gabe us the bill invoice as he said that the hotel does not have gst number and he would only give the chalan as written when returning after paying the bill yogender still continued the stupid ness giving and angry galnce. Please some actions as we guest are not safe beside these foolish people who do not understand attithi devo bhava awaiting your response

My booking ids
Figo8091
Tuay2873
Bqdk3754
Ngfj0641
Axzn9381

Hotel tieup is finished and they are denying the check-in.. Oyo is saying they will not refund the money but instead shift to some other property.. All other properties in yamunanagar are worst in living.. I want my money back as it's your fault, if not given my money back.. I will file a case in rti... You should not have listed that hotel on the oyo official website.. The customer care is not worth speaking to.. Give this case to higher authorities and refund my money as soon as possible

Webooked room in ooty hillwood cottage. Very bad customer service nd broken rooms. Weare forced tochoose this, bcsoyo didntrefunded. Wecalled customerservice morethan 5 timeseach timethey willtell yourrequest hasbeen taken andthey willmake us waitin online for morethan 30minutes ndcut the call. They are cheeters and irequest the public do not choose oyo

I gave my pan card to create oyo agent id but their manager mr. Saukat and mr prashanth had created another id without my knowledge and given it so someone else. This is illegal and if it gets misused my name will come. I have contacted with oyo but nothing has happened. Now they are saying they cannot created another id also as one id has already been created once.

Recently I have noticed that my email id [protected]@gmail.com is being used by someone to book rooms in hotels at Coorg through the webiste OYO rooms. This has happened multiple times in the months of february and march.All the bookings were cancelled except the last one in which they have paid the bill in cash.I am attaching the invoice which I received as mail and other mails as screenshots.

I checked out from the hotel 1 day before.but there is no refund initiated.In the hotel room there is no air conditioner and tv also.wifi couldn't be connected.Iwant to refund my money of rest 1 day.I contacted to the customer care for many yimes but there is no response from your side.kindly take an action against my refund or the hotel service.

Booking id-OCYH9142

I have payed for breakfast at the oyo 17328 new friends hotel. This guesthouse doesn't have a restaurant or are they willing to provide me with the breakfast i have ordered when booking the hotel. I asked to have breakfast and was shown the street.
There must be alot of miscommunication between your company and this guesthouse.
I've already had problems checking in yesterday, i had to pay extra (Check my reference) standing in reception for 2 hours trying to negotiate my booking reservation because your not in contact with your franchisees. Is something i'm not happy to do again after i've payed for something i should receive. These options and extra charges should not be an option i[censored] and your franchise cannot provide them.
My booking id[protected]

We booked oyo with the booking id gadb0964 done by tanmoy dey in kolkata for 3 people but one of our male friend came with us from kolkata amd want to stay with us for one night but at that moment night gaurd of hotel grand mishra internatinal came here at our room at2 pm and told us he is calling police for that reason this is so embarrassing and harassing like a #. So i am complaining to the highest authority to look into this matter and take strict actions against this hotel authority seriousy we will never book a hotel from this oyo site if this problem will not solve by the oyo authority and i am so much serious about this matter.

The ladt time i had an issue with my check in i called up the customer care and told them about my issue. The hotel i had to check in asked for my local id to which i said that i have a copy of it which i felt was fine as they might have a policy where the accept only original document rather than a photo or a photocopy. The issue arrised when the receptionist snatched my phone from my hand to look for the booking id without my consent and was so very rude about not having the orignal document at that time. I was shocked to see that kind of behavior of a hotel management. Thete were other people of the staff too and i felt humiliated. I went back and called the customer care immediately about the issue but the customer care executive tried to defend the management and rather offering me a solution to it he asked me to pay for another hotel but didn’t resolve my issue with the managements behaviour. I was refunded the amout but i had to look for another hotel after traveling more kilometers wasting my time and fuel. Till this date nothing was done about that behaviour and neither i was provided with an appropriate solution. All the company did was to defend their profits rather showing concern for their customers.

Acc on oyo with email address - arora. [protected]@gmail.com

I registered my complaint with oyo for the booking id louy1490.
The condition of room was pathetic for which i have already submitted the photos. It was not at all a three star hotel or i can say a 1 star hotel and i paid more than 2k for that hotel.

First of all oyo replied for my mails after a very long time.
Now they have stopped replying in the mid of the conversation. I have already called them twice and i am mailing them again and again to reply back but all in vain. Oyo is just acting like they dont bother at all and customers time dont matter for them at all. Like what, they are not at all taking any pain for customers complaint. They are just making customer angry by not at all giving any response. We also have very less of time for these things and you dont bother about that. Have some responsibility.

We have booked a room on oyo for mount abu the hotel name is rudra villa, we booked 2 rooms for 4 members after visiting there the hotel owner is saying that we are not allow male here only couple allowed but they dont even mention this thing on there description and then the hotel member told to cancel the booking so we receive the amount back and the customer care of oyo is also told same thing that we receive the refund but still they dont give the confirmation.

I have booked oyo room in Pratham inn 26609. My booking Id was WKQZ0694. My amount was already debited & got confirmation of booking. But when I reached there they told we have not any collaboration with oyo. We have no oyo rooms . You have to purchase new rooms at 1800/-plus tax for classic rooms .they are not accepting your booking then how you have given me confirmation of booking & deducted amt . &!i have two small kids one is of only 2 months . Now how can I relay on you . There is no response from you & now asking how was your experience as if you don’t know they are not accepting your booking . I wil like to go in consumer forum for mental harassment also if you will not respond

I booked a room at oyo 16072 hanuwant palace check-in 23rd april 2019 12pm onwards. I reached at 12:20 pm there and when i show them the booking message and mail they denied my check-in because the booking is for ₹524 and they don't want to give room at this price. They said that no one can give you room in this price. My booking is already confirmed but they refuse to give room. Also they were so rude. Please take action against hotel (Hanuwant palace oyo 16072) as soon as possible.

Booked 2bed suite room for 3 people hotel city heart bholagiri road haridwar oyo 35383 on 20th april booking id xdpz4672 was given 1 room set with 1 bed and 1 mattress arranged on floor. House keeping boy was arrogant and rude no proper food provided and paid in advance charges were shown to deliver the food to room
Ac leaking. After ordering tea and waiting for 1.30 mins kitchen staff saying if you are in such a hurry have tea from outside.
Called oyo 12 times then came ground team assured we will take action
Now on 24th oyo sayong they room provided was suite room after check out. Ground team did not give any feedback.
No refund no single call back no support from oyo or hotel
Complete fraud

They were saying that we will raise your ticket
we will tranferring your call to seniors
wait for some times amd hold for two minutes but doesn't coming back on call then.
always thery do like this i have caller numerous times
not solving my problem since they said that 7-14 bussiness days refund amount reflected to your account but refund doesn't reflected
oyo money rs225 was recieved after one day only
but the ammount debited from debit card doesn't refunded why?
always saying we have initiated your ammount but when did the ammont refund??
booking id FIJB3590

Please refer my booking ID. KOCY0165. This booking was cancelled by OYO without prior information to me and I were to face a lot of problems in early morning at 5:00 A.M. I want to know, why my booking was cancelled without information to me.

Then I booked a OYO room in kamal palace (OYO 290). The bed sheets and quilts were having blood stains on them and hairs were also visible on bed sheet and pillow. Rooms were so dirty. There was no wash basin in wash rooms. It was really a worst experience. I want to ask you, don't you visit the actual property site before giving registration. Who is responsible for such a bad experience. What action you will take against such property owners/operational staff.

Pics are attached for your kind reference.

Expecting early reply from your end.

I booked oyo hotel pine view on 22 april, 2019 at 10.15 pm with scheduled arrival time 12:00 to 03:00 am but when i reached near hotel location through google maps at 02.30 am, i could not find the way to reach the hotel which is located across the river. I called upon the given number on oyo app many a times but no one picked up the calls. Due to this, all the night i had to suffer on roads. I want my payment to be refunded and take the necessary action against hotel manager.

Booking reference number urin2159 totan das

We booked hotel in kolkata through oyo for today. Hotel has denied checkin as they have some dispute with oyo. We travelled from suri along with my wife driving from past 6 hours. We are standing in kolkata oyo 26143 hotel abedin from last 2 hours speaking to your customer care team few team member) but they are just holding the line and disconnecting the line again and again. Mis guide your team customer support and hotel oyo 26143 hotel abedin manager behavior not good..

Horrible service from your side.

I had booked oyo in pondicherry for the month of may for 7days
I had done the booking on february, at that time it was shown couple friendly
But recently when i checked it was not couple friendly anymore and they didn't get even inform us
If we wouldn't have looked we would not have been able to get a place to stay when we visit

They do give full refund but the prices of everything has increased since only 15 days are left for our visit

So we want the compensation along with full refund
Atleast 75% more of compensation money since that is how much prices have increased