OYO Rooms Complaints & Reviews

Dear oyo,
My experience about srico hotel is good and basically i appreciate the attitude of property manager. But i don't like the oriya service provider boys. Basically the service provider boys who's belong from orissa have no common sense about the behavior as well as courtesy.

As per my profession i m a manager at a nationalised bank and basically belong from orissa. But i m very much sorry to inform you...

During room booking it was not mentioned that visitors are not allowed after 6.30. Suddenly from reception it is conveyed that visitors are not allowed. We have infact paid for 3 days. This is really not good. Our visitors are just for visit and not for staying. All these rules goes with hospitals and not with hotels. Kindly look into the matter. Early action requested.

Meheli
[protected]...

Whomsoever this may concern,

We have booked 8 rooms in travel inn, dharwad (Oyo - 22528) for the apr 21st under the customer name "sneha kulkarni". Go ibibo booking id - htlddecwxq, hotel booking id - [protected]

The hotel guys had called up today and cancelling the booking, reason given was for maintenance.
How can you cancel at last moment when the purpose of booking a room was for the marriage events....

I have booked oyo room at Hotel gold palace Delhi .My booking id was FZAB3084. Their website showed room rent Rs.649.00 after discount . I paid the full amount before check in through oyo app .
Later, when check out time, oyo sent a bill with additional Rs .300.00 mentioned as other charges.They didnt offer any explanation on this other charge.They were not ready to attend my complaint even after repeated call to oyo customer care,...

I have booked a room via oyo rooms app. My room was confirmed in hotel ajit mansion jodhpur rajasthan. When i reached to reception they deny to give me room at the price as i had booked it. And demands me three times more money to stay and also threaten me to cancel if i can not pay. I called to the owner of the hotel. But he was also on same track. And i was helpless there. Please ensure that who is faulty and punish him. Because of them...

We have done the hotel booking in hotel star panvel booking id gfmx2935 at oyo 24621 surprisingly there was no water for having bath & also for wash room when asked from the manager he was not having any correct answer what is the use of doing booking from oyo when the necessity things are not available really not happy with the choice of hotel recommended by oyo

Thatnks & regards
Roopesh rao
[protected]...

Payed online for booking number ACOQ2951 to Taj Residency Mangalore.

Reached Taj Residency at 9:30pm with 3 senior citizens, a kid and a handicapped mentally ### person in my family. The in-charge in the hotel refused to give us a room stating they don't accept online payments made to oyo. I called OYO customer support from 9:30 to 10:45 more than 6-8 times and every time the customer service person said they will put me...

Oyo customer service: dont close this as resolved by just adding a comment without giving real resolution like last time. Please provide provductive resolution here only after investigation. I'm providing all the details if you really want to give resolution for your mistakes.

Booking (Oisx5824) escalated, hotel - oyo 19927 sri balaji lodge booking (Oisx5824) escalated, hotel - oyo 19927 sri balaji lodge

I had...

My Booking ID is GHFU8125. I had booked hotel OYO 697 The Sirona Hotel, Bund Garden Road, Pune for our valuable customer Mr.Gopal K for the period 14.4.19 to 17.4.19 - 3 nights. contact no.of Mr.Gopal K is [protected].

Due to some urgent work, our customer had changed the plan and instead of check out 17.4.19, he plan to check out on 16.4.19 early morning about 7 am.

I had already paid advance of Rs.6342.00 for...

This is to inform you that such a poor services giving by your customer
care. I am sharing the some key points which is i am observing in last 01
month to taking follow up with OYO guys regarding Modification and
refund Amount.

*Communications:*
1. On 15th March, i have booked a room at Goa OYO Flagship 13623.
2. But the images on OYO site and physically at Hotel, both was different.
3....

I have paid rs.285 through debit card to oyo app on 15th april 2019 to book hotel in noida. My money got deducted but booking not confirmed by oyo app. Therefore I made successful booking from paytm. I want my money back which was deducted from debit card. On calling customer care of oyo they have booked hotel on pay to hotel basis and i have again paid in cash and money paid through is still not refunded.

I have called customer...

We had booked a hotel for 33 rooms through OYO, Lucknow, for a wedding function that was to be held on 2nd Feburary 2019. We had paid the advance for the rooms on 5th November 2018. The wedding got cancelled due a very serious medical emergency at my home. I had informed the OYO staff (Sachin and Mr Abhinav) about the incident and they told me that they will deduct 30 percent of the amount and return the rest amount. Ideally the amount deducted...

I had such terrible, poor, irresponsible, unprofesional customer serivce experience after booking oyo room (Balaji lodge-oyo19927). See attached pics of dirty marks from the flooring to sealing with pan spits, toilet water is literally leaking nor i can use toilet properly with a pipe going from infront, see toilet entrance has leaking water from toilet, see the dirty shelfs.
Its disgusting that i ever ever stayed any such oyo dirty...

It seems that i really have to escalate this to social media level as oyo is not responding to my emails. Initially for the 2 months they gave me false promises every 15 days that the amount will be refunded in 10-14 days. Now for the last 1 month they have stopped responding to my emails. This booking was cancelled by oyo due to their inefficient control over the hotels. False claim of 100% controlled by oyo. Booking id kfux8213...

I booked oyo room 24455 for three days and paid rs.2754/- as two days charge. I reached at 2000hrs on 13th april, 2019 after informing them well in advance.
There was no one present in that area which was isolated. There was no light, after 30 minutes waiting a small boy claiming as caretaker came and reported that there is no power, followed by a lady who was drunken and started abusing everyone. Myself and my wife aged 60 & 52 had...

I have booked the room at Hotel Sai Viranjan at Sirdi Maharashtra (booking ID:DJBK5327) in the name of Amit Kumar +3 more person including 2 years 6 months kid. After checking into the room on 13th April 2019, it was completely different as promised and shown in the picture. I called 4 times for the change of room as only one bed was available and for 3rd person hotel manager advised to sleep at floor in the room as OYO has provided the same....

Such a Horrible experience, I have confirmed booking of 1 room 2 adult (CMIG7943) done by calling oyo HELPLINE and for confirmation called hotel receptionist he totally denied the amount which I have confirmed on oyo app and he asked almost double charge and said when I said I have confirmed booking then he denied that booking will not be confirmed in that amount, Then I called CUSTOMER CARE but even after holding my call more than 30 min...

I booked a room at capital o 6958 the vijay park in chennai however the receptionist did not allowed check in stating technical error and no entry for booking via oyo. Furthur on talking to customer care and hotel reception came to know oyo need to pay rs.9 lakhs to the hotel which was pending. Why will guest suffer on oyo and hotel issue. I booked it 10 days in advance it becomes the duty of hotel and oyo to update that we will not be allowed...

I have booked hotel through oyo room with booking i d. Gxhj8301 in virnidavan in nutan krishna hotel.. But room was not as per standard, no ac in room and have bed smell of paints... Hotel manager behaved badly, no clear reply and solution of problem...
In that night i was staying with my old age parents and kid in rain looking for soultion and we have hotel tushar residency too far from location...
We escalate issue and asked...

I had made a booking for april 12th in an oyo room (Rated 4.3) in bhubaneshwar, booking id ipzf3017. On arriving there i saw that the place was very unhygenic, and did not seem safe, having no security provisions, and even had one drunk service person. The person who seemed to be managing the place told me to request oyo to change my hotel as i had told him the room was not clean. He was afraid that i would give him a bad rating. I couldn't...