OYO Rooms Complaints & Reviews

As per your moto, we can always expect to be welcomed to a beautiful living space, whether it’s a hotel next door or a far off location.
And i am not getting that comfort and service that you provided. I have book oyo 7557 for my personal trip. So accordingly i checked in on 25 feb at 10:30. The check was smooth and very good. But there are some points which i want to explain from my side.
1.) internet is not working from the moment i've checked in.
2.) the out side vehicle noise can be heard whole night.
So this is the reason why i've modified and want to shift into another oyo. I prefer to live in another location where i have stayed earlier. I just want to claim my money which has been deducted as early check out charges of rs 1280/-
Just because you failed to provide that comfort which you have promised. And it is not that i have changed my plan. I've booked another oyo where i can stay with more comfort. For that you can check my booking details. If you can't refund as per your policies, request you to reduce same amount from my next booking.
And if you think i'm lying, you can personally visit and check. Spend a night at room no. 308.
1280/- is not a big amount but what is the need if you can not provide the facilities that you have promised.

This is with regard to my stay at the oyoliving property in btm layout bangalore with booking id - 2810; property code - blr1209.

I checked in on 23/02/2019 and have been suffering since then. Let me pen it down in the chronological order :-

1. Lift is not working. I’ve been given room no. 402 and please imagine how i shifted 5 big luggage bags along with few small items to my room. 1 month back when i had visited the property, then also it wasn’t working.

2. When i walk in the room, what i see is an extremely dirty room with just floor broomed in the front so that it gives an impression that the room was cleaned. I can literally find dust on bed, cupboard, everywhere. Even the bed sheet wasn’t washed. There was blood stains on it. Moreover, i have taken the whole room but i got bed sheet on only 1 bedsheet and only 1 pillow.

3. To my surprise, as i lied down to rest for sometime, i started getting itchiness in whole of my body. What i see is bed bugs and spider running all over me. If you want i can send you the video recording of it as well. Also, i have rashes and allergies on whole of my body. I had no option but to sleep on the chair whole night.

4. Today, when i returned at 11 p. M. From my office, i get to know that there is no water in the property. How am i supposed to freshen up, use the restroom and all? Tried calling the property manager but he didn’t receive my calls.

5. After all this, to calm down myself, i switched on the tv and surprise! Even tv isn’t working because there is no cable connection.

6. Wifi is also not working. The property manager informed me that i will get 30gb/month and i just checked in 2 days before and i got wifi credentials after 1 day and now the wifi says “download limit reached”

Now, tell me how to go about now. Who should i forward this complaint? Who is responsible for my suffering? Who should i ask compensation for the harm caused to me because of the rashes, allergies and also because i couldn’t sleep i fell ill.

Regards

I had a terrible experience with oyo. I was enied check in for a confirmed prepaid booking at virat residency. At 2:30 am in a cold night i have stand outside like a beggar while trying to resolve the issue with the customer. My call was disconnected after keeping me hold for 20 mins. After a frustrated 1 and half our i was asked to shift another oyo hotel assuring me an available room there. After reaching hotel they said they dont have classic rooms available. This was communicated by the hotel staff to the oyo executive but he didnt bother and still sent mo to that hotel to get harassed. After a very long time they finally allotted me a deluxe room. Just when started resting there i was gain asked by the hotel manager to shift to another room as oyo executive has failed to update to deluxe which the oyo executive confirmed me that he has solved. I again shifted another room at 4:45 am in the morning. Even all through this the oyo executive was inhumanely asking me to pay additional amount for deluxe room or he can transfer yet another property which i objected strongly.

I want complete refund of my money. I didnt pay to stand outside in cold night and take addition taxi expense to shift to another to get harassed again. Please dont advertise that you full control over hotel services.

Today i have booked a room in oyo9155 hotel maya cottage, in new delhi, (Booking id avlb5746 with price of rs.1653/-) through oyo and found that showing pictures and ratings are fake, even i have called oyo thrice a time and informed all those thing even i have sent pictures to mr. Narendra chaudhary on given email id i. E. [protected]@oyorooms.com.

After sometime i got a call from oyo senior official and he said that you have called our agent, and who’s given email and call is not valid for oyo, so let me clear again. After describing all those thing he said that we can change the rooms but, what you are saying that is not true. Said property is good property.

This is not acceptable from any service provider.

Now everyone please go through the photo and verify with given pics and rating in oyo all are fake.

I'm mounika maarisetty, it's not complaint, it's a suggestion, y don't u people implement the plan of renting an oyo room per month 7999/-, cuz i came to know that this is been implemented in goa, gurgaon and few other cities. Actually many o[censored]s want this plan to b implemented in hyderabad also. It is being difficult in the exam times to shift hotels.

I booked an oyo room at 3am on 23rd feb in pondicherry, opposite to auroville bus stop, villa triomphe with booking id, jbxf0289 and paid through online. But when i reached there the receptionist denied the room because i paid it online and he asked me to cancel it and book a new one by paying cash in hand. I didn't have an option as it was too late so i was forced to book a room again by paying him in hand with booking id fjrm6938 and the details about the check in and check out was not updated. And in the morning when i checked out i asked for the balance and he told me that it would be taken for cleaning charge. I'm a person who use your oyo facility whenever i'm traveling and i had a satisfaction in your services. If the customers have to pay for cleaning, you should mention it during booking.

I want to cancel bus from singapore to kualampur as it's 7 hrs sitting.
Being a old customer i want oyo to help me and cancel the bus trip and in place without return of money book a universal studio for 2 persons for 4th march to be picked from hotel at 11am or later.
Hope a positive response.
Sisir patnaik
Superintending engineer,
Odisha vigilance headquarters,
Cuttack, odisha.

Hi
Oyo rooms is one of the best hotel startup i have even seen... Concept of yours is tooo good... And your customer feedback (Rating out of 5) makes u unique and customer friendly... But i have noticed that hotel owners / people... Found a way of getting good rating... Many a times i have noticed that reciptinist / ower of the oyo hotel asked me to give good rating at the time of checkout... Thouch my exp is not good still they asked me to give them full 5 star rating.. And they must be asking this to every guest... Plz come up with a way by which this cn be stopped... Because as a guest i book room acc to rating.. But many times i got dissapointed because rating was 4.5 and room was not even meant for 3... I hope u will take care of this... My number is [protected] and i am a frequent oyo room user

Pkg - ziyk637,
I want to canceled you package now bcoz already one day loss just bcoz your cab issues can u give me my one day back then why i go with your package. Bcoz he is want to refund can bcoz he decided to postpone the plan and stay one day more gangtok please any how you refund my amount otherwise i definitely action your company and i disclosed this matter in social side bcoz you guys are cheat me.

Date of incident: 19.02.19.
Booking reference: cqln7296.
I had worst experience with hotel booked through oyo. I was looking for hotel for my daughter to stay on 19.02.19. Through website i inquired for a hotel named oyo 19728 pushkar regency on phone number [protected]. Then started my painful journey of lies and false promises.
1. It was told that 24 hours check out but it was 12 noon. As i checked in at 2300 hrs it was not good for me.
2. I asked for hotel near to bus stand (As girls were reaching late) and they recommended hotel manali mantra & confirmed that it is withing 1 km. Actually it was much far.
3. They confirmed & reconfirmed that it was clean good hotel with good facilities but they found hair on bad sheet, geyser not working properly, no other facilities, etc.
4. Oyo charged rs. 984 for a night from me but other occupants on the same day were charged about rs. 650 for a day as observed from the data there.
5. No room heater
6. Kettle was smelling bad.
Fortunately, as caution, i booked only for a day and so vacated the next day. I request money back from oyo as sorry gives me nothing and it is superficial explanation.

Hi,
My booking ID is HWPZ5743. I booked a room for 19/02/19 to 20/02/19 in Alwar. When I did booking your Guest Experience Manager (Ms Deepa_559187) booked a room in Alwar and the property name was OYO 1988 Hotel Galaxy. When my friend went at the hotel first of all she was denied with the booking as the guy at reception told that there is no tie up with OYO and I can't provide room. When I personally contacted the hotel then after having long conversation with the hotel guy the room was alloted to my friend. Also when my friend ordered for dinner (rice and dal) she along with her friend just had few spoons of food and after few minutes both of them started vomiting in the hotel as the hotel provided them stale food to them which resulted in illness of my friends. This is a serious issue with the food and service which I've faced second time with OYO. If you don't have the tie up up or giving some extra discount to your priviledge customers why the hotel people are refusing on the booking. That is not the matter of the customers who should face all these things. Moreover, when I called the customer care today I.e. 20/02/19, I spoke to your Guest Experience Manager (Ms. Dolly) regarding the feedback she kept my phone on hold for 10 minutes telling me that I'm keeping your phone on hold for 2 minutes so that she can transfer the call to her senior.

Kindly take this issue seriously and need a call from higher authority.

My contact no is [protected].

Regards,
Dushyant Arya

I had booked classic - 3 rooms (8 guest) th. Goibibo. At oyo3651 the president hotel, rania, kanpur on dt. 31.01.2019 for check in 14.02.2019 check out 15.02.2019. I had done the pre-payment immediate from credit card for rs. 5699.00
booking id - htl9h4xpsk advance receipt no. Hdar[protected]
but your hotel properties are not given us room after that oyo area manager shift the hotel but where i had not received proper services. They denied for given us extra bed so where i have booked one room extra and pay 1600.00.
Kindly reqeusted to you pls sort out this matter and refund my total payment amount along with compensation. Other wise i will laudge complaint into consumer court.

I was said in call with a customer support person of oyo that if i check in after 10am, there will be extra charge but rooms will be subject to availability. This is fine. I reached tourist krishna inn yesterday at 10:10am. There was a sticker saying it was 100% controlled by oyo but the staff (He was the hotel/room owner) charged me rs. 300 (30%) saying it’s 50% controlled by him. I want this reimbursed as this is a very blatant violation of the early check in policy of oyo.

Booking number: ofkb3542

I booked your hotel rooms for my parents in varanasi, raj mahal hotel. The hotel rooms were not provided on time n they were giving cheap n dirty rooms, with no water to drink n no hot water to bath. My first experience with you guys is pathetic n i will see that no one from my family n friends book your hotels. I tried to complaint to your customer support team but they were helpless. They disconnected my call 10 times. I will further raise complaint against you in consumer court.

I hv complaint about security in oyo flagship sector 46 gurgaon.. My rm no was 203, and in rm no 202, 204 was occupied by such nonsense pathetic people who got drunk over night and disturbed us. By knocking door and tried to come inside my rm through their washroom window in my rm balcony and they brokered up their washroom window glass tried to enter in balcony.. These all things happened but in the name of security no one came to help us.. Plz oyo ceo mr. Ritesh agrwal told me for what i hv paid money.. To get scared overnight.. Feel uncomfortable.. To tolerate such a pathetic behaviour.. Every day we hear news about rape.. Murder.. Even though you provide such security.. Its better to stay in street all overnight rather than stay in oyo room.. They just want money for sake of money they provide room to any one they won't worry about their other guest..

Dear oyo team,

Package i'd kmsu0235
(7th feb to 12th feb 2019)

What should i say about your package nothing went smooth as per your itinerary

So let me start with issue

1 flight cancelled (Didn't get accommodation) plans got changed without our acknowledgement.
(Loosing my income 5000rs for single day)
First received provisional voucher and when i receive final voucher flight time were change
But at 11.30 clock in night i receive call where i am told your flights are cancel of morning 8 clock and next day will schedule your flight
Communication from your end was so late and nobody bother to inform me earlier

2 voucher provided only 1 day prior and they made changes in final voucher as compared to provisional voucher.

Pls understand how could u make changes without informing customer from your end it is my hard earned money which i have spent

3 sim didn't provided (I have to pay 400 thb for sim)

4 season pattaya hotel didn't provided wifi connection in room,

Also didn't get proper room service,

3000 thb get stolen from inside my suitcase

5 didn't get water sports at coral tour, as it was not mentioned in provisional voucher that i have to pay from my own pocket
(I have to pay 4000 thb)

During return from coral iceland speed boat engine goes failed, we were stuck there for almost 1 hr

Lunch was worst, like i never seen it before.

6 transfer from pattaya to bangkok very early, we waited for 2-3 hr in lobby for check in, (Wich kind of tour plan is this?)

7 bangkok hotel (Grand alpine) worst hotel ever experienced.
View from the hotel window was like india zopad patty
Cockroaches are there in room, breakfast was also worst, reception is useless no response for any complain. (Have you guys checked reviews of this hotel before booking?)
Every customer complaining regarding this hotel

8 nothing was there in city tour,
We directly went to 2 temples, that's it.

9. At the end, air tickets booked 2 sperated sit for us.
1 sit at left side of walk way & 1 sit at right side.

10 i was on my first ever honeymoon,
Which you guys spoiled very effectively and the worst customer experience one can have in his whole life

From your end no communication was made and i was like whether i am going on a package as i was only managing all the things
No support was provided to me from your operation team and they give a call on last day and tell whatever is written in final voucher u will get that only
Common guys on last day who will go through voucher

I trusted oyo as a brand it was a complete failure from your end which make me thinks why i choose oyo package

I want compensation regarding this, else will go to consumer court and take strict action against you as you have not delivered anything as per expectations of provisional voucher provided by oyo team.

Please find attached some of the pictures i clicked for proof.

Thanks & regards,
Harshad vasoya

Dear team,
I booked oyo through oyo sales agent on new year occasions and i paid 4288 for 2nights and what they committed me was totally fake and wrong property was in corner of shimla and property was like guest house jhopdi u can say what they show me in pic was very different i took a taxi of rs2000 to reach oyo property and i stayed because i was helplessness and i checked out early morning discussed with oyo sales agent and he has to refund my 2n amount but i stay one night but they are not refunding my one night amount also worst experience with oyo.
I will suggest you all never book oyo they show different provide different i spoil new year occasion my partner birthday and waste lots of money in taxi. I am following last 2months but they are not refunding my amount even i have mailed their ceo also services are worst and experience too.

Booking i’d:-ekni2084
Naldera booking

Cash theft from oyo flagship 15538 dange chowk details as below.
Received 4000/- short amt. From theft amount 20000/-
Provide solution

From: "ranveer ranawat"
To: "addlcpcrime. [protected]@nic.in"
Cc: "[protected]@gmail.com", "cp. [protected]@nic.in", "ranveer ranawat", "shrirang. [protected]@oyorooms.com", "shyam. [protected]@oyorooms.com"
Sent: thu, 14 feb 2019 at 6:06 p. M.
Subject: re: fir: रुपए 20000/- नकद चोरी की सूचना एवं जाँच करने बाबत ।

पुलिस अधिकारी महोदय,

मुझे मात्र 16000/- रुपए मेरे खाते में प्राप्त हुए । मैं पुणे पुलिस का आभारी रहूँगा, जिनकी सतर्कता और मुसतीदी से इस प्रकरण में सहयोग प्राप्त हुआ । वाकड पुलिस स्टेशन के ci श्री माने साहब और sho सेठी साहब का विशेष आभारी रहूँगा जिन्होंने इस छोटे प्रकरण को भी गंभीरता से लेते हुए मेरी उदयपुर - पुणे के बीच की लम्बी दूरी होने के बावजूद भी पूर्ण सहयोग करते हुए निष्पक्ष एवं त्वरित गहन जांच के आधार पर मुझे न्याय प्रदान किया ।
प्रार्थीरणवीर सिंह राणावत

On wed, 13 feb 2019 at 9:55 a. M.,
Ranveer ranawat wrote:

Respected sir,
Said complaint is pending from last month, request your urgent intervention in this to resolve the issue. As it is pending so long at police station and chances to delete recording in coming days.
Regards
Ranveer singh ranawat[protected]

Respected sir,
I am consistent following up since 24 january but till date neither fir lodged and provided fir no. Nor updated any action from your side. Although it has been confirmed from hotel that a person entered in to the room without my consent in those days. Due to udaipur and pune long distance, now pune police is my only hope to resolve the issue and provide justice in this case. As there is limited access for cc recording for 40 days only, so there is chances to delete the recording in coming days. Request to you kindly arrange and provide the recording for speedy resolution.
Awaiting your positive response in this, i will be always obliged yours.
Best regards
Ranveer singh ranawat[protected]

On sat, 26 jan 2019, 5:21 p. M.
Ranveer ranawat

Hi,
I had the worst experience of my life with my booking id: vuib0726 at oyo 17165 flagship ace residency. Krishanlal marwah marg, ashok nagar society, udyan complex, marol, andheri east mumbai india 400072. Your company almost killed us. I hope your guys are aware what had happened last night.
Just wanted to ask how does your company list up hotels which does not safety measurements. Isn't your company resking up customers life.
The worst thing is that the management flew off from the hotel without even informing the customers to run for there life.
I need to have an valid explanation for this withing next two days. Waiting to hear from your side.

Regards,
Mohmmad asraf
Email id: kotwal. [protected]@gmail.com
Mobile: [protected]
Didwana, rajasthan.

Last year myself and wife booked oyo ahmadabad and on check in one person in reception who was operating the computer and who took our id proof and did the check in formalities said that i should pay cash. I refused and said that since i did not have enough cash i would like to pay by card, but he said card swipe machine was not working. Since i was going to stay for long, i asked whether i can pay by netbanking. He accepted and gave bank a/c details. When i asked why a/c was in personal name - all this happened in front of all staff in main reception during checking process - he said oyo arrangement is that guest pays the hotel and not oyo. I transferred funds and he confirmed receipt my family was allowed us to stay for many days. After sometime, since service was reasonable i booked again same oyo after speaking to the hotel. They confirmed and one mr. Pankaj patidar asked me to send the money. I paid. Subsequently, as stay was getting longer i was asked for another payment and i transferred to the name registered in my net banking of hdfc bank i. E. Purshottam patidar. Then pankaj phoned and informed that 2nd payment rs/12000 not received. I gave details of transfer for which he said "sir, the person purshottam patidar is not related to us/oyo you have made wrong payment please resend" i did not have no. Of purshottam and got from pankaj who said he knows purshottam who was previous oyohotel owner. Now i tried speaking to purshottam at least 100 times, and was successful only 3 times. He did not answer phone. A lady claiming to be his sister spoke saying that some family member was not well and once he is back in ahmadabad he will refund. Subsequently, this same lady now changed her tone and shouted saying that its my mistake and i have to wait indefinitely as purshottam was out of job and once gets his job and salary he will return the money. I managed to speak to purshottam 2/3 times, and he promised, but no action. I kept begging. Pankaj spoke to him many times and asked him to return the money. I would like to put this entire episode on twitter, facebook and also make a police complaint against oyo. Before this, i would like you to do a thorough investigation and ascertain :
1. Whether all my oyo booking /stay money has been paid
2. Identity of purshottam
3. How can oyo help me get my money back?
Contact [protected] email [protected]@rediffmail.com