OYO Rooms Complaints & Reviews

As we contacted with the oyo customer care executive regarding the booking of room in paharganj ...The name of the executive with which we connected through call was Prasad and as discussed with the executive about the booking he confirmed the booking in addition with the breakfast in paharganj new delhi.The hotel in which the booking was confirmed was Oyo 14710 .As told by the executive that it is one of the bestest hotel in ranking ...He confirmed the amount that was to be paid in the hotel during the checkin was 1086 including breakfast but as per the hotel my booking was neither included with the breakfast and more instead of the commited amount i needed to pay the overcharge amount of 1321 ...Not only this the rooms were not that much good as shown in the pictures...So it is clearly seen that the oyo is fooling its customers...12683948 is the case Id that is still opened for resolution ...Need further assistance as the time commited by them was within 2 to 3 hours and it has been more than 24 hours since no one bothered to do call back nor any action has been taken till now...Requesting you to have a look and close the matter as it is not the customer fault...

This is one of the worst oyo rooms i've ever been to. It was dirty, the air conditioner was broken, i was not given basic essentials like toilet paper and the toilet was badly maintained. But worst of all, when i slept in the bed, springs from the mattress were poking my back and i realised that they had put the mattress upside down! I paid for breakfast, but did not receive any, and the receptionist was very rude and told me that he was doing me a favour by giving me a parking spot. This room was given to me as an "upgrade" by oyo.

On 27th jan 2019 we checked in at oyo rooms hotel shree ram 17346 at 12:02 am. I booked a room online as always and didn't receive any service as hospitality from the manager and staff. We stood stand by for more then an hour and didn't receive any thing from the hotel staff i. E oyo kit, towel, water etc. Which are the basic things and upon request the receptionist named vikram abashed us in front of the customers as he was busy talking with the foreigners. They charged us the double for food without receipt.
Sorry to say but shame on them!

Please take the strict action against them and acknowledge me at the earliest. I'm the loyal pattern of oyo since so long and don't want to go ahead on this so please take your name back from them as they are only spoiling your image nothing else...

We paid for breakfast online and forcefully asked about the charges.
Regards,

I book one day before. And made payment via icici debit card, because it was written i will get 40% off. I have not received any 40% discount.
Secondly. I cancelled my booking 2 hours before checkin. I was hoping for refund. But customer support says its not possible if you cancel before 24 hours.

If i would not have made any payment, in that case they can cancel any time.
But mistake i made by paying them before checkin. It clearly shows never to pay before checkin. If they somehow gets your money. They are not going to return.

Stupid cancellation policy. I thought paying before checkin will have some benefits. But the way oyo

I had booked a room through oyo at hotel brigade royale in bangalore on 25jan 2019 for a day, however the bed had bedbugs and was not hygienicas projected by oyo. I raised the issue to oyo however they asked me to pay the differential amount incase i wanted to shift. I was given another room in the we hotel which was having cockroaches for which i raised the issue to oyo but they did not help and each time i called them i was given vague answers like we are speaking to the ground team, we will get back to you, our ground team works from 9 am to 9pm only.. Etc, hence since it was late at night i was forced to continue my stay in the hotel with the insects for which i had a sleepless night.
The next morning when i called oyo to check the status the response was the same. I demanded a refund for my accomodation for which they refused also when i asked for a refund the previous night i was told that the process will take 7days.

Finally on 26th after continuing my follow up with them they sent me a mail stating that they would give me a 20% discount on their next booking for which i do not agree.

I demand a refund/compensationfor the harassment caused by the inefficiency of oyo as my earlier booking with oyo in goa at goa's pearl also had the same issue.

Request you to kindly look into this and task oyo for cheating customers and compensate me for the harassment caused.
I am unable to attach the photos in this complaint due to the size restrictions on the attachment.
I have also shared these photos with the company and the hotel, if required i can share these with you separately on mail.

Sir as on date 23.01.2019 i booked for a holiday tour package for ooty and i also pais 2000 to oyo. But i am still not received any confirmation till now. I want to complain against oyo executive ms ishida thakur who is not give me any response after that. Please take a action against her help me bcz if i suffer any economic problem due to oyo than i complaint in consumer forum.

Thank you

Dear concern,

Today i booked one hotel in lonavala "om palace" and online paid 2672 /- but after entering in the room i was not satisfied with the hygine and immediately called to customer care to either change the room or refund the money as was not comfortable there.. They said will arrange a call back for you immediately i checked out my self and waited four hours outside but no one called again i called thrice but same answer

I have already paid the money therefore these guys get success to make me fool please suggest where to contact else front of the hotel there is a police station i will go there and bring them to the reception by saying they fooled me.. And not helping at all.. This the only last option i have now..

Regards.
Irfan khan
[protected]/[protected]

I had been very patient for almost two weeks.. This discount was promised to be adjusted automatically when you refer a new customer to oyo by making them install the app and register for an account with them.. I had referred 4 people and the discount did not appear even when i checked out.. Called the famous oyo helpline and asked for it to be resolved (Case id[protected].. Also provided sufficient information for them to validate this with their tech support team.. Since then, all i had heard back from them was "no revert from the tech team and we won't be able to process the referral amount to your oyo account unless its been validated".. I was okay with that for 2 to 4 days surprisingly... Later i had confirmed that people working there don't give a damn about these pending cases.. Because if they did, someone would be monitoring these unresolved cases and would be appointing someone to take the ownership.. But oyo rooms doesn't waste their revenue on hiring these people to monitor the filthy customer service given by these so called guest experience managers.. They are actually executives with granted permission to use the title manager so that we feel confident that we are speaking to a person in authority.. Its all a scam.. They just expect us to be force - fed lies and do nothing about it when we learn it has been a lie.. Their lies do not just stop here.. All these so called managers don't have a senior team that we can talk to.. Which means that their actual team leads /managers just sit there, doing what.. God knows why are they are appointed in the first place.. I am mentioning this here so that this is made serious so that these companies can't fool people and these false advertising is not encouraged by any o[censored]s..

We had booked room in oyo flagship hotel supreme but unlike the name nothing was supreme or superior. Our booking id was bqoe6093 room no-202 and had booked room from 20th till 23 rd january. The frontline staff mr. Dash and one bulky lady in the front desk were very very rude to us. The rooms were untiedy and were not cleaned regularly inspite of calling them regularly for cleaning. Overall it was a pathetic experience. Our lunch meal was not served. Basic aminities like water were also not served saying that it is chargable. When we still insisting saying that we would pay for water one bulky lady in the counter told one of the staff to tell us that water will only be available in the afternoon in very rude tone. Our request for late check out was also refused by mr. Dash. On 22 nd night he told us that it will be chargable and 23 rd when we asked him to extend our stay by 4 hrs he very rudely told us that we dont have any rooms. Being in a service industry it should be very clear that customer is everything and your brand value will decrease if you do not treat your customers properly. As per service request i request you to refund my money as we were unsatisfied with the facilities.

I am gajanan pimparkar and came to oyo rooms at plot no 93 sector 21c. I came for a marriage here. They are foreceably asking us to vacate before exit time just because they have asked some other customers to check-in early. All false commitments they have made and embarassing us to vacate with 10 minute notice before established and published exit time. Kindly intervene and cancel their franchise. They are not right people and place to run hotel services

I have visited jorhat for official purpose with my fiance. And booked a room through oyo in president hotel in jorhat assam. Oyoy apps its show that it is a couple wellcome hotel.. I have marriage certificate thats why i book it. But after confirmed the hotel from oyo team side i get the the hotel reception no and when i called them for confirmation they told me that they are not allow couple to stay though i have marriage cetificate. So oyo should clearly mention about that on their appa.. This is my 2nd bad exprence in oyo.. Please oyo team look into this matter. If this problems are happen in regular basis than customer face problems on regular basis.
Thank you

Tax ServicesOYO Rooms extra charged by hotel / oyo 15384
Oyo Rooms — extra charged by hotel / oyo 15384

MOBILE NO [protected]

Bokking id
HTLF7QELRK - 17th Jan To 18th Jan Paid Rs 1231 to OYO BUT Hotel OYO 15384 New Anand Palace Aligarh says they will provide Tax invoice of Rs 961.

OVJPO946- 18th Jan To 19th Jan Paid Rs 1201 BUT OYO 15384 says they will provide Tax invoice of Rs 961.

CHWG8139 - 19thJan To 20th Jan Paid Rs 1171 BUT OYO 15384 says they will provide Tax invoice of Rs 950.

GPQV7541 - 20th Jan To 21st Jan Paid Rs 1171 BUT OYO 15384 says they will provide Tax invoice of Rs 950.

WGOP6781- 21st Jan To 25th Jan Paid Rs 4407 BUT OYO 15384 says they will provide Tax invoice of Rs 3800.
Hence, I paid Total Rs[protected]+1201+1171+1171+4407=9181)

To get Tax invoice with GST I had paid extra amount of Rs 2846/- to the Hotel OYO 15384 and then they provided the Tax invoice of Rs 9600 + GST @12% of Rs 1152 totalling Rs 10752/- for 8 days. (Rs 1200 + gst @12% per day )

I paid Rs = Rs 12027 (Rs 9181+Rs 2846) and got the bill of Rs 10752/-

I had been cheated for Rs 1275/[protected].

Kindly refund Rs 1275/- and oblige.

Manish Chaturvedi
Mob no [protected]

Mobile no [protected]

Bokking id
Htlf7qelrk - 17th jan to 18th jan paid rs 1231 to oyo but hotel oyo 15384 new anand palace aligarh says they will provide tax invoice of rs 961.

Ovjpo946- 18th jan to 19th jan paid rs 1201 but oyo 15384 says they will provide tax invoice of rs 961.

Chwg8139 - 19thjan to 20th jan paid rs 1171 but oyo 15384 says they will provide tax invoice of rs 950.

Gpqv7541 - 20th jan to 21st jan paid rs 1171 but oyo 15384 says they will provide tax invoice of rs 950.

Wgop6781- 21st jan to 25th jan paid rs 4407 but oyo 15384 says they will provide tax invoice of rs 3800.
Hence, i paid total rs[protected]+1201+1171+1171+4407=9181)

To get tax invoice with gst i had paid extra amount of rs 2846/- to the hotel oyo 15384 and then they provided the tax invoice of rs 9600 + gst @12% of rs 1152 totalling rs 10752/- for 8 days. (Rs 1200 + gst @12% per day)

I paid rs = rs 12027 (Rs 9181+rs 2846) and got the bill of rs 10752/-

I had been cheated for rs 1275/[protected].

Kindly refund rs 1275/- and oblige.

Manish chaturvedi
Mob no [protected]

I have all the evidence that Oyo rooms has cheated me in the name of refund. My money 1000 RS is wasted and it is looted by Oyo rooms. They said they will refund my money but at least they made me fool.My booking id : gxsf3174 i had booked room for 1 nights stay at hotel pmr bangalore with my family. It was a horrible stay at there as the hotel room was so dirty. There were lots of hair on the bed as they might have not cleaned the room earlier.
Telephone of room was not working.
There was no electricity in the washroom
Flush of the the washroom was not working, there was no cold water in the tap.
This hotel is worst hotel and i have to checkout before.
Attitude of hotel staff was not supportive in this case.

Call me at [protected]

Oyo just fool around people for invite and earn. Its clearly mentioned i can earn 500₹ but refered to many friends but didn't get money. If registered the complaint they are not assisting properly. The customer care service provider are saying they cannot see the reference. Aftering evry time some different people will assist you and tell you it will resolved in 24 hours. Every time they say different things to do.

Hello,

I have stayed in "OYO 5281 THE COZEE STAY"(Booking ID : HNET1723).The stay experience was very very worst.The room and the bed sheets were so dirty.There was foul smell, dirt, huge mosquitoes and blood stains in the bed.When i inquired the hotel about this they said it is clean only.

I have attached the images check and tell me is that how oyo clean rooms look like.I have stayed in several oyo rooms always i had a good experience but this time it is very worst.One can sleep in a road side platform instead of this hotel.

I have paid Rs.999 at the hotel but no receipt was given also i have got a text message that there is no show and the booking is cancelled.Kindly check the images, hope you would take some action.

I am not even asking for refund but at-least don't want other to stay there and be awake the whole night getting mosquito bites and enjoy the dirty smell like me.Also i have decided not to choose oyo again.

I hope some sensible person from oyo and its management reads this mail and feel for it.

Pkg-ueyq3485

I made the full payment as per your terms and you promised me to deliver everything. Mousumi saha was the one who was representing the entire thing to me from oyos end.

These are the list o[censored]nacceptable things that happened in my reception night (19th jan 2019).

1. When we entered the banquet, we noticed nothing was ready. (Dining, starters, starter drinks) around 7 pm. They said they would need 30 more mins to start. My guest were waiting for the starters to start.

When i called mousumi saha (Mousumi. [protected]@oyorooms.com), she said she is not the contact person and she is not responsible for this. Circle club will be responsible. I was shocked and shattered with her statement, i always doubted her capabilities as

As a professional and management skills. She came to be the worst person i have ever met in my life.

2. We noticed man power shortage and they were doing child labour to serve food without proper dress code. We already captured their pics and will launch a complaint against it.

3. Our guest count was 550, but we found shortage of items around 350 people. We had to literally follow up with them on every food counter for food, spoons, deserts etc.

4. They stopped the starter at 10 pm saying that’s their rule, mousumi did not mention me all these things, vijay the person who was their saying its mousumi’s fault not their.

5. Most of the circle staffs were unprofessional and rude. They were trying to escape from that location. And finally no one was there after 10:30 pm.

So here are my questions.

1. Is this how you do business and break promises.

2. Is this the standard of oyo’s professionalism.

3. Do you really hire people like mousumi (Unprofessional, rude, illiterate, lack of people management skill)

When you take money in advance, why don’t you deliver?

Why do you escape and ask the customer to deal with the banquet, it should be your responsibility.

I had booked hotel kala laxmi in aurangabad maharashtra on last month 22-12-18 on oyo app online, but because of technical reasons debited two times payment from credit card, request for refund that additional amount of rs.3758/- but still they have not refund to my account, when i follow for my complaint and they saying only that we will refund, but it's taken longer time and problem is not solve, refund still not done. Oyo refund complaint ticket number is 12180507,
Please help to get refund amount in to my account.

Thanks & regards
Dhaval bhagtani
M-[protected]

I booked oyo15774 rooms from 26 to 29 for three couples but suddenly oyo changed my booked hotel without any instructions & intimation and giving us low rating low category hotel & also changed location. Really it is very frustrating process of oyo. No one supporting us from oyo for this issue.

Booking id - fgav9751

Regards,
Paras
[protected]

I booked an international package to bali with oyo total holidays.
At the time of booking they said we are open to make any kind of amendments in the package after the booking as well, i paid the advance of 15000/- the total amount of the package was 60000/-

Before paying the advance the salesman kirandeep was responding very properly and committed me that he make the changes in the property if i need.

Then i asked him to change the property and give me a revised quotation, he didn't reverted me.
I waitedfor 6-7 days but there was no response.
Then he said that company has blocked our whatsapp before taking the advance the whatsapp was allowed.
He also stopped receiving my calls and replying to my emails.

Then anyhow i contacted him, he sent me a revised quotation without changing the amount of the quote.

Then he said sorry sir it was my bad i will revert you again
Then the guy again disappeared for next 5 days.
Now he cam back and sent me quotation with a very wiered price.
I talked to his manager she said yes we will make the amendment and call you back.
They didn't reverted, i called him and talked to them, now they said we cannot reduce the price we can cancel the package.

This is how they wasted my 22days, oyo total holidays is nothing but just a waste of time.
The sales people are just working to take the advance and block the customers.
They aren't working for the customer satisfaction.

Now they are saying that it will take 15days to process the refund.