OYO Rooms Complaints & Reviews

I had made a booking
Booking id: vaek9840

Check-in - 30th dec'18

Check-out - 2nd jan'19

Address - 912, vithaldas vaddo, morjim beach road, pernem, morjim, goa

View on map

Landmark - milagres church, morjim

I had called oyo customer care to confirm my booking to verify my booking which they did. I asked them if i should call the hotel to which they said that the booking is confirmed from our end.
However on 17th november i called the hotel to cross check, i has told by the hotel that they no longer have any association with oyo rooms and the booking wont be honored.
I called oyo again to which they replied that the booking is confirmed and not to worry. However i was not satisfied and made the oyo customer care call the hotel. After the call they came to know that the booking is not being entertained by the hotel. (I have phone recordings for the same)
It was only after my efforts that the oyo customer care came to know about the scenario. If i hadnt contacted the hotel i would have landed there without booking.
Now i was told by oyo team that they will be giving me alternate booking without any extra cost, but when i recieved the voucher its asking fore more money.
My original booking was made 5 months back when the tarrif was low and now the tarrif has gone very high as its new year dates.
It is entirely oyos fault and they should give me a alternate booking for same category hotel without any extra cost.

I had booked a room with oyo at 3:00 pm on 8th nov 2018. And at 3:02 pm decided to cancel the room because of alterations in my plan. My refund payment is pending even after escalation mangers promise of refunding full amount. They cut the phone after promising to call back with a solution but they never do this had happened 5 times. The escalation manager promised full refund into my payment method. But did not receive anything...

Hi...
Booked hotel at virat residency, hyderabad.
Booking id - xpfi8359
From one of your other representative abdul rashid. Paid the whole amount with gst.
When asked for bill he told he'll send by mail but afterwards when continuesly asked for the bill he sended it that too without gst (After 1 month) now when asked for the gst bill he is not responding for calls or even messages
Really a worst experience with oyo.
Officials please look into this.

Hello Sir,
I stayed in OYO 18605 home modern stay marari beach from 13/11/18 to 15/11/18 with 2 of my friends when I checked in the booking was confirmed but at the time of checkout when I opened my aap to see the amount to be paid the booking was showing cancelled when asked the owner of the property( Miss. Soumya) she replied no the booking is not cancelled so she took total amount of 2243/- as mentioned in the app but now neither OYO nor the owner is ready to provide me the tax invoice. Even owner said her OYO captain said OYO does not provide tax invoice ever which I think is clear case of tax theft. Please look into this case and get me justice.
Owner name: Soumya
Owner contact number: ‭[protected]‬

I was booking an oyo on 19th october the transaction failed but amount of 1329 was debited from my account, and the scene is the failed booking is not shown in my oyo account hence i have no proof of the transaction except the debited amount message from bank and every time i am calling the customer support of oyo the executive is saying no transaction is there for 19th of october so if there is no such transaction why the amount of 1300 was debited from my icici bank account. Kindly help me out with the refund.

I have cancelled oyo booking on september 16th and i haven’t received my refund in spite of contacting customer care 4 5 times. I have received mail from pay u through which i have paid that my refund is initiated with transaction id: n6hh0wymgnqan3ng7w20y1ws, and reference no [protected] on behalf of oyo, but money is not transferred to my account. I am really irritated and disappointed.
Booking i’d - clfo1563

I have booked online room for stay in warangal vide booking id: gzoy0176 from 24.10.2018 to 25.10.2018 @ rs.1484 per night and paid rs.2968 for two nights which is very high. However, due to emergency i had to select this oyo. When i asked at the reception for bill they said i will receive online receipt and they will not give hard copy. I received online bill which is inclusive of gst amount. I raised request to oyo customer case for gst bill on 27.10.2018 and since then i have been raising by mail to customer care and till date i have not received gst bill. Half dozen mails have been sent. Every time their customer care executive contacts me and says it is under process. It is almost more than 19 days and no response. The services are very poor and there is no escalation contact numbers except online number. Request immediate action and want gst bill for my stay.

Hello
Sir maine oyo ma hotel book kiya h hotel id 30017 and i pay 3000 per day. No water in washroom, no room service, no kicthen in hotel building, they giving tea from road side.. Sir oyo without investigetion k hotel register kr rha h. Fraud kr rhe h. Harasment kr rhe h. Paisa lut rhe h... Please kch kro sir. Koi nhi sunta h. Sir oyo b koi response nhi krta. Again and again problem btate rho sirf mafi mangte h... Doing fraud. Please visit kijiy sir

Oyo 9042 jai bala ji hotel staff misbehaved with us. While we were checking out from hotel they blamed us for damage. Just for a dirty towel they asked for 200 rs from us for loundary. As we refused to do that they started misbehaving and harassing for that.. It was very embarrassing in front of all people present in the reception.. Kindly take strict actions against them..

Oyo15474 the village inn. Location is worst. Ambiance is also worst. No way it is suitable for stay specially for women. Person who is there in reception or owner of this so called hotel is so arrogant in behavior.

This is very pathetic that standard of oyo is deteriorating like a road side line hotel.

One should check in detail while booking through oyo group of hotel as these hotels lacks security also specially for women.

Worst worst and worst experience. Having new rooms in any flat, can not be accepted as hotal facility claiming as international standard by oyo group.

This is recent experience dated[protected]

Hi Oyo Team,

This is just to highlight what happened with me when I booked the hotel.

I reached at 5 pm in hotel due to train delay where in I had to Meet with one of my colleague. She reached to meet me at 7 pm. Hotel staff denied her to go in the room and said lady not allowed in the hotel. I requested that she is there only for a cup of tea and after tea she will go. Hotel manager spoke to me over the phone and said police will put a raid on hotel ( disgusting) and we don't allow couples to go in the room even we have submitted our valid age proof and requested tham to send a cup of tea in the room. After some time hotel receptionist said to pay 500 without receipt and allowed me to have a cup of tea. Few questions I have it in my mind.

1. Is this how you treat a lady on hotel reception?
2. Just 500 rupees extra can change hotel policy.
3. If a guest is coming to meet someone is this how you behave?
4. Why police will do raid if I have a valid I'd proof.

Is this how you are running a hotel business just to make fool of the people. But this happened to me I will not let this happened to everyone soon I will expose Oyo by putting an article in newspaper and also I have spoken to my lawyer to take it up in consumer Court to get my money back. Look at hotel condition this was horrible you prefer to stay on road batter then this hotel. Entire night renovation was going on in the hotel. Attached few pics of the hotel room just have a look is this what I paid for.

Regards
Kapil Sharma
[protected]

Oyo 1359 hotel best inn bhubaneswar. This is the worst dirty room ever i stayed. If i not paid in advance i would never stay here. Floor dirty. Insects everywhere. The bed n towel all with stain. Toilet totally out. At least the puplic toilet more clean. Upon my check-in it's 12 midnight so i couldn't go any where. I'm killing time to check out.

Oyo pls look in to this as this hotel damage your name.

Yesterday on 14th of nov i was staying there and there wifi was not working since the time i entered in the room. So i had to mk a call there there was a single problem in that property. So i went to balcony there was a temple that i could not see as i was busy on call seaching for signals. The owner of the property came and stated abusing me used profanity many times and literally came to hit me and abused a girl also qho was staying with be just because i was wearing sleeper near to that mandir. He also threatened me by saying that i will send coupons to both of your homes as i have got your details and send it to your parents. He also forced me to give him 5 star rating and continuously abusing. I straight away walked out of that property.

That is how i have been treated with such a humiliation embarrassment and disrespectful manner.

Today i visited hotel wisteria in zirakpur and i am very much unsatisfied the staff was very rude and they said us to get out. From my opnion goibibo is hundred times best than oyo at least they talk to us politly. I am not likely to come to another hotel again. They qurrel with us just for 25 rs water bottle. Therebehaviour was very much disappointing. They said to us that "waps n ajna"bad experience

Respected sir
With due respect i want to say that sir i want my refund regarding my booking which was cancelled by you people only. As i have booked oyo because it is a trustworthy brand but when i was able to cotact to oyo as i was not able to track the hotel location but nit only oyo the hotel authority also didn't responded to my calls i was freaking out at that time for 3-4 hr i was roaming here and there in the roads of a new city. So at last i have to make a new booking and when i reached that room than the hotel staff contacted to me at 8pm then o clearly told the full story than the hotel authority said ma'am you talk to oyo i will allow the refund process proceeded by the oyo ..so i want my refund back which was Done by paytm of rupees 1395
BOOKING ID = GKER4532 at oyo 13209 home peaceful 2bhk aradhana greens
Booked on = 11 nov 2018
Booked by = diksha shrestha
City = dehradun

We were a group of 15 riders. We went to oyo mountain view resort chail.

The owner of the hotel didn't provide us the bill of our stay. After demanding for long and requesting for it he called the local goons and thrashed our members.
We had some ladies also with us, thy misbehaved with them as well.

When we called the local police, they supported the hotel owner and were not registering our complaint.
Thanks to the sp city who supported us for it and we were safe.
Waited good 6 hours for this

Dear sir

My booking for my friend in amritsar.

Guest name: mr subir haldar
Hotel: oyo 14466 asha bed & breakfast,
Booking no. Wcyg7836
...
Amount shown in app while booking : rs 1616

Problem:

In his system he shown paid 1698/-, but now hotel owner is asking additional cash of rs 566/-.

Please help asap.

He is not letting my friend go.

Regards
Richie pal singh

We have booked hotel pulkeshi in banglore. This hotel doesn't have any kitchen and moreover doesn't provide any complimentary for first 2 days. And on 4th day provided very poor quality and cold breakfast. Service is very poor as we have to call minimum 20 times for one thing. Pathetic. Even we ordered tea and they have not given. They are charging double. Why such disgusting hotel are registered in oyo. Their hospitality is zero. If possible i would give it negative rating.

I had made a booking through OYO at Hotel Triveni in Diu on 30/09/2018. Payment against the same was made at the reception of the hotel. After check in the service of the hotel was not found satisfactory. Since the booking was made through OYO I contacted OYO and it was said that we have cancelled the booking and you will get the refund within 7-14 working days. However, after long persuasion the refund is still not processed. Details of booking are as given as under:

Booking ID: YEGC6931
Check-in - 30th Sep'18
Check-out - 2nd Oct'18
ADDRESS - 0, Sports Ground, Naida Road, Opp. Padmabhushan, Diu, Daman and Diu, Landmark - Diu gov hospital
Total payment to be made - Rs. 3741 through bank account and Rs.394 through Oyo Wallet.

Booked 4 rooms online at OYO 11867 Hotel Nilkanth Inn for 7th Nov 2018 for 8 guests and a child. The booking was done on Oct 12th 2018. On reaching the destination we were told that the booking was only for 3 rooms. 5 guests were senior citizens .We had to wait for 2 hours at the reception to get the issue sorted out. We were told there was a technical glitch inspite of having a booking receipt of 4 rooms. BOOKING ID: TWFL4987 which was changed to BOOKING ID : KHGA0176 later by OYO customer care and 4 rooms were allotted. We reached the hotel at night and had to wait tired and hungry for 2 hours.
Booked 4 rooms online at OYO 18623 Bansidhar for 9th Nov 2018 for 8 guests and a child. PNR: [protected] Booking Id: NH[protected]. Booking was done online on )ct 15th 2018.On reaching the hotel, we were told that the hotel has cancelled the contract 1 1/2 months back with OYO. Why were we not informed about this earlier by OYO? Or why were we not provided alternative accomodation by OYO? None of the customer service guys were able to help us. We were all made to wait for 2 1/2hours including the senior citizens. They just kept transferring calls from one associate to another. And finally I was told that our case was assigned to someone called pooja somalwal. She could not get us an alternative arrangement for 3 hours so we asked for a refund and again drove 200 kms to the next destination and found a place at 12'o'clock in the night.We were informed that the refund will be done after 14 days.
OYO has caused a lot of mental agony to the senior citizens and the rest o[censored]s. After travelling 500 kms to reach our destination, we had to wait for 3 hours at each of the location.Delayed refund inspite of it being their mistake and transferring of calls to various associates and keeping us on hold all the time. Disgusting customer service and no courtesy or regret on their part.