OYO Rooms Complaints & Reviews

Dear concern,

Today i booked one hotel in lonavala "om palace" and online paid 2672 /- but after entering in the room i was not satisfied with the hygine and immediately called to customer care to either change the room or refund the money as was not comfortable there.. They said will arrange a call back for you immediately i checked out my self and waited four hours outside but no one called again i called thrice but same answer

I have already paid the money therefore these guys get success to make me fool please suggest where to contact else front of the hotel there is a police station i will go there and bring them to the reception by saying they fooled me.. And not helping at all.. This the only last option i have now..

Regards.
Irfan khan
[protected]/[protected]

I had been very patient for almost two weeks.. This discount was promised to be adjusted automatically when you refer a new customer to oyo by making them install the app and register for an account with them.. I had referred 4 people and the discount did not appear even when i checked out.. Called the famous oyo helpline and asked for it to be resolved (Case id[protected].. Also provided sufficient information for them to validate this with their tech support team.. Since then, all i had heard back from them was "no revert from the tech team and we won't be able to process the referral amount to your oyo account unless its been validated".. I was okay with that for 2 to 4 days surprisingly... Later i had confirmed that people working there don't give a damn about these pending cases.. Because if they did, someone would be monitoring these unresolved cases and would be appointing someone to take the ownership.. But oyo rooms doesn't waste their revenue on hiring these people to monitor the filthy customer service given by these so called guest experience managers.. They are actually executives with granted permission to use the title manager so that we feel confident that we are speaking to a person in authority.. Its all a scam.. They just expect us to be force - fed lies and do nothing about it when we learn it has been a lie.. Their lies do not just stop here.. All these so called managers don't have a senior team that we can talk to.. Which means that their actual team leads /managers just sit there, doing what.. God knows why are they are appointed in the first place.. I am mentioning this here so that this is made serious so that these companies can't fool people and these false advertising is not encouraged by any o[censored]s..

We had booked room in oyo flagship hotel supreme but unlike the name nothing was supreme or superior. Our booking id was bqoe6093 room no-202 and had booked room from 20th till 23 rd january. The frontline staff mr. Dash and one bulky lady in the front desk were very very rude to us. The rooms were untiedy and were not cleaned regularly inspite of calling them regularly for cleaning. Overall it was a pathetic experience. Our lunch meal was not served. Basic aminities like water were also not served saying that it is chargable. When we still insisting saying that we would pay for water one bulky lady in the counter told one of the staff to tell us that water will only be available in the afternoon in very rude tone. Our request for late check out was also refused by mr. Dash. On 22 nd night he told us that it will be chargable and 23 rd when we asked him to extend our stay by 4 hrs he very rudely told us that we dont have any rooms. Being in a service industry it should be very clear that customer is everything and your brand value will decrease if you do not treat your customers properly. As per service request i request you to refund my money as we were unsatisfied with the facilities.

I am gajanan pimparkar and came to oyo rooms at plot no 93 sector 21c. I came for a marriage here. They are foreceably asking us to vacate before exit time just because they have asked some other customers to check-in early. All false commitments they have made and embarassing us to vacate with 10 minute notice before established and published exit time. Kindly intervene and cancel their franchise. They are not right people and place to run hotel services

I have visited jorhat for official purpose with my fiance. And booked a room through oyo in president hotel in jorhat assam. Oyoy apps its show that it is a couple wellcome hotel.. I have marriage certificate thats why i book it. But after confirmed the hotel from oyo team side i get the the hotel reception no and when i called them for confirmation they told me that they are not allow couple to stay though i have marriage cetificate. So oyo should clearly mention about that on their appa.. This is my 2nd bad exprence in oyo.. Please oyo team look into this matter. If this problems are happen in regular basis than customer face problems on regular basis.
Thank you

Tax ServicesOYO Rooms extra charged by hotel / oyo 15384
Oyo Rooms — extra charged by hotel / oyo 15384

MOBILE NO [protected]

Bokking id
HTLF7QELRK - 17th Jan To 18th Jan Paid Rs 1231 to OYO BUT Hotel OYO 15384 New Anand Palace Aligarh says they will provide Tax invoice of Rs 961.

OVJPO946- 18th Jan To 19th Jan Paid Rs 1201 BUT OYO 15384 says they will provide Tax invoice of Rs 961.

CHWG8139 - 19thJan To 20th Jan Paid Rs 1171 BUT OYO 15384 says they will provide Tax invoice of Rs 950.

GPQV7541 - 20th Jan To 21st Jan Paid Rs 1171 BUT OYO 15384 says they will provide Tax invoice of Rs 950.

WGOP6781- 21st Jan To 25th Jan Paid Rs 4407 BUT OYO 15384 says they will provide Tax invoice of Rs 3800.
Hence, I paid Total Rs[protected]+1201+1171+1171+4407=9181)

To get Tax invoice with GST I had paid extra amount of Rs 2846/- to the Hotel OYO 15384 and then they provided the Tax invoice of Rs 9600 + GST @12% of Rs 1152 totalling Rs 10752/- for 8 days. (Rs 1200 + gst @12% per day )

I paid Rs = Rs 12027 (Rs 9181+Rs 2846) and got the bill of Rs 10752/-

I had been cheated for Rs 1275/[protected].

Kindly refund Rs 1275/- and oblige.

Manish Chaturvedi
Mob no [protected]

Mobile no [protected]

Bokking id
Htlf7qelrk - 17th jan to 18th jan paid rs 1231 to oyo but hotel oyo 15384 new anand palace aligarh says they will provide tax invoice of rs 961.

Ovjpo946- 18th jan to 19th jan paid rs 1201 but oyo 15384 says they will provide tax invoice of rs 961.

Chwg8139 - 19thjan to 20th jan paid rs 1171 but oyo 15384 says they will provide tax invoice of rs 950.

Gpqv7541 - 20th jan to 21st jan paid rs 1171 but oyo 15384 says they will provide tax invoice of rs 950.

Wgop6781- 21st jan to 25th jan paid rs 4407 but oyo 15384 says they will provide tax invoice of rs 3800.
Hence, i paid total rs[protected]+1201+1171+1171+4407=9181)

To get tax invoice with gst i had paid extra amount of rs 2846/- to the hotel oyo 15384 and then they provided the tax invoice of rs 9600 + gst @12% of rs 1152 totalling rs 10752/- for 8 days. (Rs 1200 + gst @12% per day)

I paid rs = rs 12027 (Rs 9181+rs 2846) and got the bill of rs 10752/-

I had been cheated for rs 1275/[protected].

Kindly refund rs 1275/- and oblige.

Manish chaturvedi
Mob no [protected]

I have all the evidence that Oyo rooms has cheated me in the name of refund. My money 1000 RS is wasted and it is looted by Oyo rooms. They said they will refund my money but at least they made me fool.My booking id : gxsf3174 i had booked room for 1 nights stay at hotel pmr bangalore with my family. It was a horrible stay at there as the hotel room was so dirty. There were lots of hair on the bed as they might have not cleaned the room earlier.
Telephone of room was not working.
There was no electricity in the washroom
Flush of the the washroom was not working, there was no cold water in the tap.
This hotel is worst hotel and i have to checkout before.
Attitude of hotel staff was not supportive in this case.

Call me at [protected]

Oyo just fool around people for invite and earn. Its clearly mentioned i can earn 500₹ but refered to many friends but didn't get money. If registered the complaint they are not assisting properly. The customer care service provider are saying they cannot see the reference. Aftering evry time some different people will assist you and tell you it will resolved in 24 hours. Every time they say different things to do.

Hello,

I have stayed in "OYO 5281 THE COZEE STAY"(Booking ID : HNET1723).The stay experience was very very worst.The room and the bed sheets were so dirty.There was foul smell, dirt, huge mosquitoes and blood stains in the bed.When i inquired the hotel about this they said it is clean only.

I have attached the images check and tell me is that how oyo clean rooms look like.I have stayed in several oyo rooms always i had a good experience but this time it is very worst.One can sleep in a road side platform instead of this hotel.

I have paid Rs.999 at the hotel but no receipt was given also i have got a text message that there is no show and the booking is cancelled.Kindly check the images, hope you would take some action.

I am not even asking for refund but at-least don't want other to stay there and be awake the whole night getting mosquito bites and enjoy the dirty smell like me.Also i have decided not to choose oyo again.

I hope some sensible person from oyo and its management reads this mail and feel for it.

Pkg-ueyq3485

I made the full payment as per your terms and you promised me to deliver everything. Mousumi saha was the one who was representing the entire thing to me from oyos end.

These are the list o[censored]nacceptable things that happened in my reception night (19th jan 2019).

1. When we entered the banquet, we noticed nothing was ready. (Dining, starters, starter drinks) around 7 pm. They said they would need 30 more mins to start. My guest were waiting for the starters to start.

When i called mousumi saha (Mousumi. [protected]@oyorooms.com), she said she is not the contact person and she is not responsible for this. Circle club will be responsible. I was shocked and shattered with her statement, i always doubted her capabilities as

As a professional and management skills. She came to be the worst person i have ever met in my life.

2. We noticed man power shortage and they were doing child labour to serve food without proper dress code. We already captured their pics and will launch a complaint against it.

3. Our guest count was 550, but we found shortage of items around 350 people. We had to literally follow up with them on every food counter for food, spoons, deserts etc.

4. They stopped the starter at 10 pm saying that’s their rule, mousumi did not mention me all these things, vijay the person who was their saying its mousumi’s fault not their.

5. Most of the circle staffs were unprofessional and rude. They were trying to escape from that location. And finally no one was there after 10:30 pm.

So here are my questions.

1. Is this how you do business and break promises.

2. Is this the standard of oyo’s professionalism.

3. Do you really hire people like mousumi (Unprofessional, rude, illiterate, lack of people management skill)

When you take money in advance, why don’t you deliver?

Why do you escape and ask the customer to deal with the banquet, it should be your responsibility.

I had booked hotel kala laxmi in aurangabad maharashtra on last month 22-12-18 on oyo app online, but because of technical reasons debited two times payment from credit card, request for refund that additional amount of rs.3758/- but still they have not refund to my account, when i follow for my complaint and they saying only that we will refund, but it's taken longer time and problem is not solve, refund still not done. Oyo refund complaint ticket number is 12180507,
Please help to get refund amount in to my account.

Thanks & regards
Dhaval bhagtani
M-[protected]

I booked oyo15774 rooms from 26 to 29 for three couples but suddenly oyo changed my booked hotel without any instructions & intimation and giving us low rating low category hotel & also changed location. Really it is very frustrating process of oyo. No one supporting us from oyo for this issue.

Booking id - fgav9751

Regards,
Paras
[protected]

I booked an international package to bali with oyo total holidays.
At the time of booking they said we are open to make any kind of amendments in the package after the booking as well, i paid the advance of 15000/- the total amount of the package was 60000/-

Before paying the advance the salesman kirandeep was responding very properly and committed me that he make the changes in the property if i need.

Then i asked him to change the property and give me a revised quotation, he didn't reverted me.
I waitedfor 6-7 days but there was no response.
Then he said that company has blocked our whatsapp before taking the advance the whatsapp was allowed.
He also stopped receiving my calls and replying to my emails.

Then anyhow i contacted him, he sent me a revised quotation without changing the amount of the quote.

Then he said sorry sir it was my bad i will revert you again
Then the guy again disappeared for next 5 days.
Now he cam back and sent me quotation with a very wiered price.
I talked to his manager she said yes we will make the amendment and call you back.
They didn't reverted, i called him and talked to them, now they said we cannot reduce the price we can cancel the package.

This is how they wasted my 22days, oyo total holidays is nothing but just a waste of time.
The sales people are just working to take the advance and block the customers.
They aren't working for the customer satisfaction.

Now they are saying that it will take 15days to process the refund.

Booking id suyb2059 booked room at coimbatore early check in inr 350/ charged and room rent of rs 951/- paid as rent and same day evening check out at the time asked for bill they have not given bill for rent and as well as early check in they informed me that bill will be sent thro mail by oyo i have not received my bill till now i have to submit to my office pl look into this matter and solve at the earliest. Very poor service
92307989012000013042582 credit card bill payment ref for rs 951/
Rs 350/ paid by cash
Reg
B. Narasimhan
[protected]

Stayed in oyo flagship 22685 from 17th jan to 18th jan, 2018. While checking out the person sitting in reception had collected invoice for rs 4661/ - and said that their counter operates paperless and all invoice are delivered online from oyo. Later, received an invoice for rs 4163/- online. When questioned first said it has happened because of error, which they will rectify and resend the invoice. When there was no response for 4 days, reconnected again on 22nd jan 2018 and in a surprise it is being answered as the issue is between property and me, so oyo cannot do anything and that to be sorted out with property only. All these days i was waiting for invoice to claim in office and its a shocking reply from customer care of oyo that i have to deal personally with property. When trying to call, keeping on hold for hours and disconnecting abruptly

For some reason, I'm unable to book a room with the option to pay later. The app takes me to an online payment page. This never used to occur earlier. Please bring back the 'Book Now' option if it has been removed. This problem has started after upgrading to Gold Wizard membership, but my friends do not face the same issue. The last booking was made on the 15th of January 2019 and after that day this issue had started. Kindly look into the matter.

Dear sir/madam,
I am a regular costumer of oyo since long.
I have made an oyo booking on 11 january 2019 in night for hotel shorya regency shimla for classic (2x) rooms with oyo id 22750, with booking ofac2681 with check in date of 12th jan 2019 and check out date of 13th jan 2019 and on the name of sompal singh, with the payment mode of pay at hotel for reference please see the trailing mail but when i reached near the hotel location around 1215pm and contacted the hotel then the hotel staff simply denied that no such booking received from oyo rooms on the same name (Sompal singh). After that on contacting oyo helpline they told me that the booking is confirmed from their side. When i reached the hotel then hotel manager denied to give us the rooms & also miss behaved with me. I also informed the same to team oyo on oyo help line number also but till date no any call received from team oyo. I was on road approx. 3 hour along with my family members. After that i booked another hotel which was hotel kapital but no confirmation was given to me for that hotel till 4pm. After that i return back to delhi with my family without complete our tour.
It was totally cheated & harassed by concerned. I was very shocked because no any support provided to me by team oyo also.
You are requested to please take the necessary action against this hotel & inform to me also or suggest to me for action so that i can take the advice for further legal action against hotel & team oyo.
I am waiting for your positives revert on the same.

I cancelled one booking and then i was promised that the refund would be processed within 24 to 48 hrs.. It didnt hapoen and then i contacted customer service no. I spoke to prashant k.. He said wait for 24 to 48 hrs.. It didnt happen and then i got a call from neha singh, then robin and then nishi.. She told me that 650 rs would be refunded now.. They all promised and say wait 24 to 48 hrs for refund.. This is going on and on.. I dont know what and how u guys work.. I even have emails where they promised all this..

Hi, we stayed in hotel crystal inn lucknow on 17th night. Hotel was booked by my brother in law and payment was already done, so we have no option but to stay there.
1. Locality of hotel is very pathetic. Garbage was here n there at hotel nearby.
2. Bedsheets wasn't changed and were dirty.
3. Blankets we're smelling badly.
4. Washroom wasn't clean and latch got broken when i tried to lock it.
5. Most disgusting was complimentary breakfast, only toast was available and that too was of poor quality with poor tea.
What is the criteria of oyo rooms for selection of hotels???
I faced similar situation last year in june month at nanital oyo rooms but i didn't complaint it.