OYO Rooms Complaints & Reviews

Team,
The worst behaviour we have seen today when we gave visited at hotel iris of aurangabad. It is 12:15 midnight and we are standing outside of the hotel, hotel manager not giving responded and refused to provide hotel room n stating that oyo company has not settled amount that's why we are not taking bookings from oyo and we are not having any vacant rooms. So our question is that if you such people's are not able to provide good services to customer so why you are showing this type of hotels in oyos list. Main problem is that we are standing at highway n no hotels we are getting no oyo company customer care is helping such a worst service you are providing. Requesting you to please close this oyo services if you wants to continue this type of behaviour in future. Because is tarah ke attitude se ap log customers ka trust khodenge. Hope!! Is the only thing bcoz market is not small only you are not in a race.
Booking id zgax5374
Name pankaj sijairya

Dear sir,
I booked hotel park palace oyo 22683 for dates 02/01/2019 - 04/01/2019.
And also payed the total amount rs. 7925 at the time of chech-in.
But later on due to poor service by the hotel, i modified my booking 02/01/2019 - 03/01/2019. And my refund amount of rs.4515 was processed.
Now, its been more than a month since i made modifications in my booking and at same my refund of rs. 4515 was processed by oyo. But the refund amount is yet not credited to my bank account.
Kindly process my refund amount to my bank acc. As soon as possible.
My booking id is uvpn3508
I also attached snapshots of emails regarding this matter
Please review and process my refund.

Regards,
Shahrukh khan
Mob:[protected]

Hi, This is for booking ID:ZXEH6372 which on hold from OYO, Case ID:13062162, this happened on 11th Feb 2019
At the time of booking it was showing me 6561 RS to book the property and after that i paid that amount and i received a mail which says that my booking is on hold due to partial Payment but i have screenshot of before booking and after payment.

On this issue OYO Guest Experience Manager Said "sorry sir we can not do anything"

Hi 08.02.19. I book a hotel through oyo (Booking id aqpb8591) at krishna guest lines oyo 3352. After reaching at hotel around 9 p. M. We came to know that hotel is on the 4th floor and lift services stop at 8 p. M. After reaching the reception desk when we are ask for check in one boy appear and after a 5 min struggle he manage to bring the manager there on the desk. The manager is fully drunk and he refuse to get the booking because we done prepaid bookings. And we also came to know that there water line is blocked for couple of days. The manager there ask me call oyo assistance because they have nothing to do. Now please answer my questions.
1. Why oyo tried up with such property where free of cost leaving is impossible?
2. Why your executives are not up to day with the present status of the property?
3. Why only some of oyo tyup hotels are behalf with customer like beggar, that give us to chance to stay there is there kindness.
4. After the problem arise at the property oyo people give solutions to offer us a new one property. But sometime its tough to manage for the offer. Last 28th jan in asansol i face the same kind of problem and oyo team suggest me to ship another property which is near by 16 k. M. Away from the town. Is it call a solution?
5. Are oyo people is serious about the business?
Please let me know the answers because being a regular customer of yours now i have to rethink for booking through oyo. And again this is my forth letter to oyo since have no resolution. Please think if you have time other wise a day will come only the level stay without customer.

I booked an oyo le tara residence on january 16, 2019. The check in date being 1st february. I was denied check-in at the hotel as the hotel quoted if we have paid online we cannot provide a room due to an ongoing issue of the owner with the oyo.
When i raised the same to the senior team, i was assured of a premium property with a premium room. I specifically booked that oyo le tara residence keeping the size of the room in mind and personally asked if there was a balcony in the oyo from the property manager. I was assured that both of the facilities will be provided to me in the flagship oyo too. When i reached the oyo, i was given a classic room. Much smaller than my previous booking and i was given no balcony. I personally raised the situation 3 times and everytime i was assured of a call back from the senior team but i wasn't called back at all. I raised a request for a refund too but that was also denied. I was forced to stay as the refund was denied and i had no other option. The customer care staff was not helpful at all. False promises were given to me and the experience was totally bad. The room was dirty, towels were not provided. Fixtures were broken. Cieling broken. The worst experience.

I booked my room oyo 17216 classic lodge for 12 feb 19 but when i reached to hotel, hotel owner says that there is no room for oyo customer because they already mailed or massage to oyo to breach a contract with them., i was badly suffered with my wife and 1 year old baby, further i make again a cash payment for same than hotel allow me to stay i want justice other wise i will sue on oyo

I am avinash gupta.. Stayed at hotel edition o calangute 30010 from 6th feb to 10th feb... First of all the srevices were 0% stisfying.. No cleanness... Drainage problem in bathrooms..

The false commitment by reception lady..
Due to kota andolan the train was canceled rajdhani so we ask laddy to give us 3 4 hrs for checkout she charged me 800rs also after comiting yes..

I do have photos with me i will put a consuner case to for this..

I booked 2 rooms for my guests at hotel rajdeep inn, ahmedabad... Which i realized later as was my great mistake.

In the heavy cold weather of 9 degree, one room didnt hv a geyser working and the hotel charged me 500/- additional on acc. Of room replacement saying that its a bigger one.

Another room's toilet accessories were having electrical shock while operating them with geyser is on. How comic??!!!

Our misfortune didnt end up there. While going out for lunch, we requested them to keep luggage at reception for which they denied and told to keep in car itself and when i parked car in front space of hotel, they directed me to the secluded street backside of hotel where no security, no cctv, nothing... I specifically asked about safety of luggage and they assured that its safe. Actually, a 30 rooms hotel doesnt have a parking at all. Surprising... No..???
I had to pay the heavy price for this mistake as after lunch when i came to car, i found that the rear window glass was broken and my bag having macbook laptop worth 1.5 lacs, an ipad of 50k,, samsung s7 mobile of 35k and most important thing as my nephew's visa of singapore where he was to travel the same night.
After sacryfying the currant tickets worth 20 thousand and thick efforts & requests to get new visa, he could get a provisional visa letter from singapore immigration deptt, but the next day's flight was also full and he had to pay almost double charges to book another flight on next to next day being a last moment booking.

And, the height is, hotel asking for additional charges for the time we stayed (Rather had to stay, bcoz of their negligency)..???!!!

My question is, how could a 30 room hotel can operate with out a basic compulsory amenity like parking?!!!...
And more shocking is how could a prestigious name like oyo gets associated with such a shabby & lethargic business partner?...

I m a loyal customer of oyo since last two years and though dont travell much but whenever book a hotel, its always through oyo...
Hope oyo will do take prompt and proper actions rather just apologize.

My sincere suggession to all the viewers not to book hotel rajdeep inn, anandnagar ahmedabad any more.

Vilas mangalvedhekar
Ahmedabad.

As i have booked the hotel on 4th feb 2019 where after booking when we show the condition of rooms was pathetic. Also the staffing was there was so roude where after seen this condition i have cancelled my booking for each and every single eminity was not available on room.
While the time i ask for glass of water there was no water or glasses was available in the room when i ask to the supervisior his answer was like. The indian peoples demand is very bad.
I will never suggest any one like this hotel again

This was my first trip with oyo... And luckily it was my honeymoon trip. I have chosen andamans for my vacation. After searching internet i came across oyo total holidays.
While selling the package it was like they offered many cool cool packages, and the property offered to me was 3 star property.

Now comes the most terrifying part..

Once i reached portblair the hotel which was offered to me was zero star hotel... Its rooms were pethatic, smelly, ac is working but full suffocating inside room.

As i have faced the issue i have contacted oyo help line number. I think all the agents in helpline have only one recorded line... "you are our most valuable customer, and we will resolve your problem and get back to you in few minutes".
I don't know when there few minutes will come as i never got call back from oyo team in this issue.. All the time they are calling for explaining me my itinerary.
For complaining them daily for 5 nights and 6 days.. Once again i reached portblair from neil's again same property was given to me..

The worst travel desk i have opted. And with this horrible experience i'll not go for booking rooms also.

#oyotravelsucks.

I was a oyo employee as hm until yesterday the hotel where i worked is the worst hotel in ooty i don't no why the company has give 3c levels, as far as my knowledge once the hotel reaches more than 3c the hotel must be escalated but for this hotel they have cleared it back to zero and started it new. The hotel is very old and smells bad in room number 101 102 and 103 and they call it deluxe room, a guest ran away by just entering the room. The only way to develop the hotel is to rebuild it. But the owner expects to get 5 star rating from all the guests. There are pillows that are too disgusting and lenin are worst. I tried to develop the hotel but the owner expects to be developed with in a day or two. Now they are say that i am not working

Highly disappointed with oyo. This is first experience and looks like will be last experience. The hotel location is poor inside a gali with conveyance issue. Rooms were booked for 3 adults whereas they provided the arrangement for 2 adults and 3rd have to sleep on floor. Whereas we were charged for 3 adults. Tried to contact customer care no responce from oyo side.

Pl refund my money...

Mr R G Riley .oyo.delhi pahar ganj .my complaint is bed bugs, my guest came to stay and she checked out after bedbug bites, her name miss Jyoti prasad.i booked in the 14 the January, next to Madan tea and coffee shop pahar ganji.i paid more than India people and my indian guest she ran off it was so bad.she had bit marks all over her body, I did not as we slept in separate beds

Amity university kolkata had made some arrangements for 5 day accommodation for bank training program at platinum studio 50 hotel at new town kolkata. Both amity kolkata & platinum studio 50 hotel are bloody cheats. All are advised to keep distance from these two. Oyo rooms must have been much more careful before any tie-up with this nonsense hotel. The kitchen is dirty, unhygienic and food served is worthless. Hotel staff are inadequately trained. Drinking water is filthy. Bed sheets, towels are never changed. Geysers are non-functional. Hotel makes all kind of hidden charges at the time of checkout.

Everyone must stay away from platinum studio 50 hotel and its sponsor amity kolkata.

Last week i logged into my account without having any problem. Today i tried to login into my account with my registered number, but it says u don't have any account. It takes me to the create an account page. I filled all the relevant information into the page. Then it says the number u have entered is already been taken. There is no any way to login into my account. My account having wizard membership and 5000 oyo rupee which are 100% redeemable. I want this account back. How they can delete my account or block my account without giving any information.

Dear arun rana,
Pl send e mail like following to manager of the property of goa where we stayed.
“ dear sir,
We have booked your goa’s property, situated near south anjuna beach for two days i. E. For 4 th and 5th february 2019.
Accordingly we reached there at about 2.30pm on 4th feb. 2019. Even after reaching there we were able to enter in the property after 3.30pm
We found that as if we are cheated due to following facts.
(1) at the time of booking we were not informed that it is “self service“accommodation.
(2) it was not clean, full of rubbishy (See the picture)
(3) the third class uneven crockery was also not clean, and were smelling dirty, your caption knows it. (See the picture)
(4) one bedroom with sliding partition was not given the wardrobe, blanket. Was given cotton cover of blanket to use as blanket. (See the picture)
(5) television was out of order, even after the repairing attempt by your caption.
(6) nobody has come to clean the premises on first day.
(7) ammenities like soap, shampoo, phenyl etc were not provided.
(8) towels provided only once during entire stay.
We all are senior & super senior citizens, we had selected your property for rest & recuperation.
We feel like we were harressed & cheated.
It is nothing but breach of contract.
It is the feeling of we all that we should go to consumer forum for what we have suffered during our stay, if we do not get satissfactory reply from you in reasonable time.”

This happens to be a routine for oyo customer service.. I had referred a friend of mine and created a booking from her app for the first time.. She had got the referral amount which was used to create a booking for one night 6th to 7th february @ oyo 27691 rvt nest..

After this booking uhfs0683 had checked out, i was supposed to receive a referral amount of 700 oyo rupee, which i never got until now.. Its been 24 hours and won't happen automatically now.. I need what was promised to us.. Contact me on [protected]

Really annoying support to rectify this issue with them.. Case id 12943848 logged already, but to no avail...

I have booked oyo with reference number booking no. Mrgj0521 i have received confirmation also

But when i tried to check in the hotel manger refused booking from oyo and refused my stay. Then i called oyo and they told me to wait they will call hotel, but after waiting 2 hours oyo care or captain has not done any thing. I was wondering here and there at unknown place and i called oyo customer care for more then 30 time but do not got any response form them. Then after hotel owner told us that they have another cottage to stay and there is availability of rooms so he told us to talk with oyo to sift booking. Then after i call to captain mr. Priyanshu mishra to to sift booking but he said it is possible only if we cancel previous booking.
They have cancelled booking by their own and he told me that you will get refund of it within 7 working days. And you have to pay same amount for new booking while check out. I have paid rs 9810 over there.

New booking i’d was :- josi0617

I have received mail also from niranjan bharanwal (His c. No.[protected]) to make payment and i will receive refund for previous booking.
Also mr. Priyanshu mishra (C. No [protected]) and ravi yadav had mail me on 20th january that i will receive may 3270 rs refund within 7 to 14 working days
And refrence ticket id for that was :[protected]

Even after putting a complaint no refund also. I have not yet received my full refund.
Please take up the issue with oyo.

Worst worst worst experience with oyo 🙏🏼

First of all they denied our check in inspite oyo was showing their hotel as couple friendly and then their behavior was rude.. Then aftr complaining oyo when the room was given, it was just at the corner of the basement neither having ventilation nor having gyser, infact the tv was not working, insects were roaming in the room and bed like garden. The facility shown were not given n satisfactory all together the money was not worth spending this hotel hence we are looking ahead for refunds.
My booking number is veqk5081

This is to let authorities know about a serious problem i faced the day before at oyo 4584 india gate, omr road, chennai.

I had stayed at this india gate oyo for a night. The next morning the reception staff swiped my card and credited rs. 840. And then he asked me my mobile as to verify the number because, he said, his phone was not working. Later in the evening i found out that he had actually cancelled the booking from my mobile and now the money i paid went directly to his pocket.

This is to let you know of my frustration and dissatisfaction with the oyo management. Hope this will be resolved soon. As a matter of fact, i did not recieve any oyo money due to this.

Thank you