OYO Rooms Complaints & Reviews

I am avinash gupta.. Stayed at hotel edition o calangute 30010 from 6th feb to 10th feb... First of all the srevices were 0% stisfying.. No cleanness... Drainage problem in bathrooms..

The false commitment by reception lady..
Due to kota andolan the train was canceled rajdhani so we ask laddy to give us 3 4 hrs for checkout she charged me 800rs also after comiting yes..

I do have photos with me i will put a consuner case to for this..

I booked 2 rooms for my guests at hotel rajdeep inn, ahmedabad... Which i realized later as was my great mistake.

In the heavy cold weather of 9 degree, one room didnt hv a geyser working and the hotel charged me 500/- additional on acc. Of room replacement saying that its a bigger one.

Another room's toilet accessories were having electrical shock while operating them with geyser is on. How comic??!!!

Our misfortune didnt end up there. While going out for lunch, we requested them to keep luggage at reception for which they denied and told to keep in car itself and when i parked car in front space of hotel, they directed me to the secluded street backside of hotel where no security, no cctv, nothing... I specifically asked about safety of luggage and they assured that its safe. Actually, a 30 rooms hotel doesnt have a parking at all. Surprising... No..???
I had to pay the heavy price for this mistake as after lunch when i came to car, i found that the rear window glass was broken and my bag having macbook laptop worth 1.5 lacs, an ipad of 50k,, samsung s7 mobile of 35k and most important thing as my nephew's visa of singapore where he was to travel the same night.
After sacryfying the currant tickets worth 20 thousand and thick efforts & requests to get new visa, he could get a provisional visa letter from singapore immigration deptt, but the next day's flight was also full and he had to pay almost double charges to book another flight on next to next day being a last moment booking.

And, the height is, hotel asking for additional charges for the time we stayed (Rather had to stay, bcoz of their negligency)..???!!!

My question is, how could a 30 room hotel can operate with out a basic compulsory amenity like parking?!!!...
And more shocking is how could a prestigious name like oyo gets associated with such a shabby & lethargic business partner?...

I m a loyal customer of oyo since last two years and though dont travell much but whenever book a hotel, its always through oyo...
Hope oyo will do take prompt and proper actions rather just apologize.

My sincere suggession to all the viewers not to book hotel rajdeep inn, anandnagar ahmedabad any more.

Vilas mangalvedhekar
Ahmedabad.

As i have booked the hotel on 4th feb 2019 where after booking when we show the condition of rooms was pathetic. Also the staffing was there was so roude where after seen this condition i have cancelled my booking for each and every single eminity was not available on room.
While the time i ask for glass of water there was no water or glasses was available in the room when i ask to the supervisior his answer was like. The indian peoples demand is very bad.
I will never suggest any one like this hotel again

This was my first trip with oyo... And luckily it was my honeymoon trip. I have chosen andamans for my vacation. After searching internet i came across oyo total holidays.
While selling the package it was like they offered many cool cool packages, and the property offered to me was 3 star property.

Now comes the most terrifying part..

Once i reached portblair the hotel which was offered to me was zero star hotel... Its rooms were pethatic, smelly, ac is working but full suffocating inside room.

As i have faced the issue i have contacted oyo help line number. I think all the agents in helpline have only one recorded line... "you are our most valuable customer, and we will resolve your problem and get back to you in few minutes".
I don't know when there few minutes will come as i never got call back from oyo team in this issue.. All the time they are calling for explaining me my itinerary.
For complaining them daily for 5 nights and 6 days.. Once again i reached portblair from neil's again same property was given to me..

The worst travel desk i have opted. And with this horrible experience i'll not go for booking rooms also.

#oyotravelsucks.

I was a oyo employee as hm until yesterday the hotel where i worked is the worst hotel in ooty i don't no why the company has give 3c levels, as far as my knowledge once the hotel reaches more than 3c the hotel must be escalated but for this hotel they have cleared it back to zero and started it new. The hotel is very old and smells bad in room number 101 102 and 103 and they call it deluxe room, a guest ran away by just entering the room. The only way to develop the hotel is to rebuild it. But the owner expects to get 5 star rating from all the guests. There are pillows that are too disgusting and lenin are worst. I tried to develop the hotel but the owner expects to be developed with in a day or two. Now they are say that i am not working

Highly disappointed with oyo. This is first experience and looks like will be last experience. The hotel location is poor inside a gali with conveyance issue. Rooms were booked for 3 adults whereas they provided the arrangement for 2 adults and 3rd have to sleep on floor. Whereas we were charged for 3 adults. Tried to contact customer care no responce from oyo side.

Pl refund my money...

Mr R G Riley .oyo.delhi pahar ganj .my complaint is bed bugs, my guest came to stay and she checked out after bedbug bites, her name miss Jyoti prasad.i booked in the 14 the January, next to Madan tea and coffee shop pahar ganji.i paid more than India people and my indian guest she ran off it was so bad.she had bit marks all over her body, I did not as we slept in separate beds

Amity university kolkata had made some arrangements for 5 day accommodation for bank training program at platinum studio 50 hotel at new town kolkata. Both amity kolkata & platinum studio 50 hotel are bloody cheats. All are advised to keep distance from these two. Oyo rooms must have been much more careful before any tie-up with this nonsense hotel. The kitchen is dirty, unhygienic and food served is worthless. Hotel staff are inadequately trained. Drinking water is filthy. Bed sheets, towels are never changed. Geysers are non-functional. Hotel makes all kind of hidden charges at the time of checkout.

Everyone must stay away from platinum studio 50 hotel and its sponsor amity kolkata.

Last week i logged into my account without having any problem. Today i tried to login into my account with my registered number, but it says u don't have any account. It takes me to the create an account page. I filled all the relevant information into the page. Then it says the number u have entered is already been taken. There is no any way to login into my account. My account having wizard membership and 5000 oyo rupee which are 100% redeemable. I want this account back. How they can delete my account or block my account without giving any information.

Dear arun rana,
Pl send e mail like following to manager of the property of goa where we stayed.
“ dear sir,
We have booked your goa’s property, situated near south anjuna beach for two days i. E. For 4 th and 5th february 2019.
Accordingly we reached there at about 2.30pm on 4th feb. 2019. Even after reaching there we were able to enter in the property after 3.30pm
We found that as if we are cheated due to following facts.
(1) at the time of booking we were not informed that it is “self service“accommodation.
(2) it was not clean, full of rubbishy (See the picture)
(3) the third class uneven crockery was also not clean, and were smelling dirty, your caption knows it. (See the picture)
(4) one bedroom with sliding partition was not given the wardrobe, blanket. Was given cotton cover of blanket to use as blanket. (See the picture)
(5) television was out of order, even after the repairing attempt by your caption.
(6) nobody has come to clean the premises on first day.
(7) ammenities like soap, shampoo, phenyl etc were not provided.
(8) towels provided only once during entire stay.
We all are senior & super senior citizens, we had selected your property for rest & recuperation.
We feel like we were harressed & cheated.
It is nothing but breach of contract.
It is the feeling of we all that we should go to consumer forum for what we have suffered during our stay, if we do not get satissfactory reply from you in reasonable time.”

This happens to be a routine for oyo customer service.. I had referred a friend of mine and created a booking from her app for the first time.. She had got the referral amount which was used to create a booking for one night 6th to 7th february @ oyo 27691 rvt nest..

After this booking uhfs0683 had checked out, i was supposed to receive a referral amount of 700 oyo rupee, which i never got until now.. Its been 24 hours and won't happen automatically now.. I need what was promised to us.. Contact me on [protected]

Really annoying support to rectify this issue with them.. Case id 12943848 logged already, but to no avail...

I have booked oyo with reference number booking no. Mrgj0521 i have received confirmation also

But when i tried to check in the hotel manger refused booking from oyo and refused my stay. Then i called oyo and they told me to wait they will call hotel, but after waiting 2 hours oyo care or captain has not done any thing. I was wondering here and there at unknown place and i called oyo customer care for more then 30 time but do not got any response form them. Then after hotel owner told us that they have another cottage to stay and there is availability of rooms so he told us to talk with oyo to sift booking. Then after i call to captain mr. Priyanshu mishra to to sift booking but he said it is possible only if we cancel previous booking.
They have cancelled booking by their own and he told me that you will get refund of it within 7 working days. And you have to pay same amount for new booking while check out. I have paid rs 9810 over there.

New booking i’d was :- josi0617

I have received mail also from niranjan bharanwal (His c. No.[protected]) to make payment and i will receive refund for previous booking.
Also mr. Priyanshu mishra (C. No [protected]) and ravi yadav had mail me on 20th january that i will receive may 3270 rs refund within 7 to 14 working days
And refrence ticket id for that was :[protected]

Even after putting a complaint no refund also. I have not yet received my full refund.
Please take up the issue with oyo.

Worst worst worst experience with oyo 🙏🏼

First of all they denied our check in inspite oyo was showing their hotel as couple friendly and then their behavior was rude.. Then aftr complaining oyo when the room was given, it was just at the corner of the basement neither having ventilation nor having gyser, infact the tv was not working, insects were roaming in the room and bed like garden. The facility shown were not given n satisfactory all together the money was not worth spending this hotel hence we are looking ahead for refunds.
My booking number is veqk5081

This is to let authorities know about a serious problem i faced the day before at oyo 4584 india gate, omr road, chennai.

I had stayed at this india gate oyo for a night. The next morning the reception staff swiped my card and credited rs. 840. And then he asked me my mobile as to verify the number because, he said, his phone was not working. Later in the evening i found out that he had actually cancelled the booking from my mobile and now the money i paid went directly to his pocket.

This is to let you know of my frustration and dissatisfaction with the oyo management. Hope this will be resolved soon. As a matter of fact, i did not recieve any oyo money due to this.

Thank you

Hi, I have made the payment to Oyo rooms and made the payment, and the amount deducted from my account and oyo rooms did not agree that they have received the payment till then,

It is being three months, my bank has also confirmed it is submitted to the beneficiary account. But oyo rooms are not accepted it.

Then i have to make the payment through cash also, means i have to pay two times for the same room.

I want my money refund which you guys have taken up online. I have all the screenshot of the bank you needed.

My package id pkg-dwrl3682 - i am mr. Prakash dayani who provided oyo tour to my 15 friends & relatives. But to my great surprise it was a nightmare for all of them. My tour was planned from 30.01.2019 to 04.02.2019. Till 29th january, 2019 late in the evening by 8.30 pm i had not received voucher of oyo hotel. I was running from new rajendra nagar to oyo office in the night to get my papers as i was to leave home at 5.00am with my 15 persons. As soon as we reached port blair, nobody was there to attend us for taking us to hotel room and no transportation was there till 45 minutes. I would like to mention here that there were senior citizens with me in the tour except few young. No hotel in port blair, havloc & neil ireland was marked with oyo. Transportation, food was horrible. Each & every time we had to face so many problems with the hotel staff for hot water for taking bath. No morning tea was provided to us during our stay. It was a horrible experience to us. I would recommend all that not to book oyo tour package anymore. They promised us delux package but they provided us standard package and told us that you will get discount in your next package and it will be adjusted in your next tour. All fraud. Will definitely not recommend oyo in future. They promised cruise one time but all the time ferry tour was provided to us where there was no water, no refreshment & no tea in the ferry. It was worst.

We had a planned vacation to goa and a booking was confirmed for 30th jan 2019 via oyo app. We did inform the hotel about our late checkin and everything was agreed over phone. We were denied check-in by the hotel staff and were asked to look for some other option. This is really frustrating considering start day of our trip. We were left with no choice but to look out for some other accommodation. Below are my booking details.
Name - harshal godbole
Mobile number - [protected]
Booking id - ugc10285
Hotel name - oyo18594m the business hotel

If you consider customer service, its ridiculous and we wont use oyo app in the future and i wont recommend to any of my friends/relatives. When we called oyo customer care, they rejected to help us and on top of that said "did you guys travel so far trusting oyo. You should have considered alternate option". Imagine how would the customer feel. We were helpless.

Highly disappointed with oyo. This is first experience and looks like will be last experience. The hotel location is poor inside a gali with conveyance issue. Rooms are cramped, unhygienic, paint removed, old blanket, dirty pillow cover. I would like to check out tomorrow. I checked in at 10pm still will pay for 5th feb but no other charges should be levied else i will have to take help from consumer forum and social media. Will put this data with pictures on facebook and twitter abd you face the consequence. I want this sorted out tomorrow, we are defence people, don't cheat us. Pl refund my money for 6 feb to 8 feb. The staff was playing loud music at 12am in midnight, made me feel scary as a lady.

I checked-in spandan inn on 27-11-18. I was on official tour. During check-in i asked them whether they will provide gst invoice to submit to my company. Mr. Rajkumar was there in the reception. He told that it will be sent via e-mail after check-out on payment of the entire amount. I checked-out on[protected] and paid the entire amount through internet banking. I received only oyo payment receipt. I didn, t receive any receipt from spandan inn. I called ms. Papia sengupta (In-charge of spandan inn) regarding this. Initially she told she will give the invoice. Subsequently i emailed her. But there was no response from her side. Again when i called her she spoke very rudely and cut the call. She did not attend any subsequent calls or reply to any reminder e-mails. I escalated this to oyo customer care. But whenever i call they will tell that they will discuss with ground team. Till now i have not got the invoice. Feel really bad and dont feel like booking another stay with oyo. Never expected this kind of response from oyo.

Our booking reference is pfzr6214. We had booked mascot residency in noida for 2 nights. The condition of the rooms were very poor. They were dirty, unclean sheets, bathrooms very dirty. It was a nightmare and was very different from the pictures posted on your website. My fitbit watch which would be for around 10, 000 rupees also has gone missing.