OYO Rooms Complaints & Reviews

Oyo rooms has not provided me with gst invoice for booking id yhtv1649. They have provided me only with reciept. On 5/march during my checking i called their customer care and informed that i was not able to update gst details through their app. Customer care representative told me that they will update my gst details and provide the tax invoice only after checking out.

I called them on 10 march and i was told that they can...

My booking id is fial4516 in 14993 oyo rp palace for your reference.
Issues i faced are as follows:-
1. Very small room not more than 8x8 feet.
2. Dirty room.
3. No water.
4. No wifi.
5. No body to attend to issues mentioned.
6. Dirty toilet.
7. Used un packed soap.
8. Torn and old bed sheet.
Pls find photo attached.
Note:- tried contacting oyo customer service but...

We made a booking for sparrow inn hotel at alwar through oyo. Payment was made in advance. The booking was done on 26/02/2019 for the future date 09/03/2019 and the booking is wucv2035. But today on 09/03/2019 when we reached hotel for check in we got to know that they don't have any tie up with oyo. On calling customer care, executive said they will not be able to provide us room in the said hotel. And the executive was not at all helpful...

I have booked oyo rooms - hotel brij, nagpur inn from dated 25th feb, 2019 to 01.03.2019. Booking id as per below.
Chdo6985
Bwdv9168
Hvwn6501
Eqlh1236

I need gst invoice as per government rule. Even our company phoenix contact india does not accept the hotel bills without gst.

I have done multiple requests to hotel brij inn and oyo rooms regarding my gst bills. But they are just trying...

Hi Team

I have booked a room in OYO and it got canceled due to technical issue as per the support team update and money got detected.So, i have claimed for refund and it's been 2 months and i did not get any update.If I call to support team they said it was initiated and I did not received any .I have also shared the bank statement as per their request.I am not getting any proper reply and until unless I call them I am not...

This complaint is in reference to the booking id IAQJ1079,
I have had already made a complaint and am after it since almost two weeks.

I have talked to several guest appearance managers who could understand my issue and had also sent me an email for my refund. After that they called me and denied from the refund.

I have continuosly tried explaining and giving my clarifications but the mangers show no...

Hi,

Mr. Rahul kumar (Rahulkumarr. [protected]@oyorooms.com) who is from the sales department of oyo had contacted me regarding getting a room in varanasi.

I had then mentioned i wanted a room which was couple friendly and also close to the temple.

So i booked a room at (Hotel name: hotel chaitanya inn
Ph. No. [protected]) by paying an amount of rs.17210 using my credit card.

But when...

I have booked OYO rooms at hotel brijj in as professional tour from dated 25.02.2019 to 1.03.2019 (4 days).
I need GST invoice as per government rule. Even our company Phoenix Contact India does not accept the hotel bills without GST.

I have done multiple requests to hotel Brij Inn and OYO rooms regarding my GST bills. but they are just trying to avoid it; yet not provided me GST bills....

As promised during the booking of the hotel the below things are to be provided by oyo but they didnt provide me.
I booked a home with kitchen with booking id "fltd7542", the failde to proide the below facilities.
# attached kitchen, with minimum utensils to cook and serve the own food.
#induction stove to cook food.
#bed sheets
#bath tavals
#toiletry kit
#television is not working
#room...

Dear sir
Last tuesday i had used your app to book hotel at mahipalpur
I called hotel reception and asked them if i check in before 12pm
They said yes sir you can we've rooms available here
At 10:45 i check in
But the hotel staff asked rs 200 extra for early check in
I don't know what kind of staff they are
In addition to it at 1:30 pm, got a call from reception that you've to check outbr...

1. I called the customer care and asked the customer care agent to book a room for me in white town, puducherry. However, the agent book the hotel 2.2 i'm away from white town.

2. The hotel was terrible. The rooms were like a pigeon hole. The bedsheets were dirty. The service provided was pathetic. When i asked for plates, i was handed the plate to take it to my room. For 2 litre water bottle, i was charged rs. 10 more than...

No one helped me from the oyo team at all, they don't understand the situation i had faced that day.
Apcj1568 is booking id and 13089575 is my case id.
We 1st got refused to check in at bir home stay, the staff humiliated me and for their selfishness deny me to enter, than i travelled to other oyo by the team and then again i got denied from satwah 29.
I waited 2 hours at the front of the hotel to get the third booking...

I have been repeatedly trying to resolve an issue with my stay at one of your properties jr guest house since 2nd march now.. I have lost countless hours explaining it to everybody who answers my call and then transfer it to their guest experience managers.. Then they ask for an explanation once again and disconnect my calls.. I have added screenshots of the call history with your customer support team.. Is this how you treat your customers...

Oyo company procedure is very slow because it does not refund amount quickly. I book the room with online payment then in the hotel reception man told me that they did not give the room he asked me that first of all cash on hotel. Then they give room. Then we give him cash then i call the oyo care and asked them for refund the money they did not refund my money. So i say atlast that oyo company is very slow....

We had booked a hotel "oyo 2402 hotel highwinds" shillong for 3 guest (2 adult and 1 infant). Hotel booking id - [protected]. On the name of vishendra singh.
The hotel sevice was terrible. Twice, we asked for drinking water bottles, but they didn't provide it to us. At last, we went by our self to the market and brought the water bottles at 9 pm.
Room service is also terrible. Rooms are dirty, dirty towels in bathroom, restaurant...

Today oyo is synonymous with hospitality. Yet, they engage in exploitative marketing strategies.

I received a notification from oyo, informing me that i would receive upto rs. 100 paytm cash for opening the oyo app for 7 consecutive days. The offer was valid between 16th february – 22nd february 2019. I have followed all their terms and conditions,

1. Open the oyo app for 7 consecutive days and get
...

Hidden charges and fake photos
On the 2nd of march 2019, i with my 2 friends visited ahmednagar. We went directly to the hotel name mahendra pedawala, the owner said the hotel is booked but only available to oyo online booking.
So we searched on oyo web for the same hotel oyo 24755 mahendra pedawala, we choose 1 room for 3 adult. It displayed button, book now for rs.1681/-
It was showing the cheapest hotel with good photos....

I have booked himichal honey moon tour with oyo total holidays through by swastik who make false comments with me he forced me to pay the advance payment and does bookmy tour evenafter paying the advance

Please refund my advance payment back as soon as possible.
I have laid for the tour which was not booked accordingly so i cancel a booking with oyo total. And was told you will get the advance refund back but till...

The property manager of oyo 15727 stay fine tulip has misbehaved last night with us asking us to leave the property and to never book this proerty again because we have complained that our tv is not working. When i asked him (Mr - kuntal chaterjee) when will this issue get resolved he just told me that he dont know that when this will be resolved and told me that if you are facing the problem then make the check out right now and also told...

I have'nt received paytm cash for opening oyo for 7 days
Hello i have received a offer from oyo regarding that if i open oyo for 7 continuous days from 16 to 22 febuary, then i will receive paytm cash to registerd mobile number, and after opening for 7 days continuously still i have'nt received the paytm cash yet please help me when will i will receive my paytm cash and how much more days will it take it already 6 days gone...