OYO Rooms Complaints & Reviews

Customer name:- christy suuzane sebastian
Phone no:- [protected]
Booking id:- dswc4823
I hope oyo understands what happened last night (I. E 13th march 2019). You guys were not able to fulfil the customer "care" needs! I would like to start by stating how my booking was already cancelled once, yesterday and the executive itself assigned the next oyo residency and did not even bothered to check with them, who then denied check-in due to already paid circumstances which are highly unlikely be it any other application's and yet! Oyo is a known app in delhi and i personally regularly use it (Check my history if you want to).
And from about 12;30 am till 3 am i was trying to contact the known customer "care", who ended up holding up our call for 25mins, promised to call back and didn't and we rang up 5 times approx.
I want you to understand the gravity of the situation which i faced yesterday on unknown roads of lajpat nagar-4 which is not an appropriate place for a woman to be at 3 in the night and still no support or so-called "care" from oyo was given.
I would also like to mention i will take measures if i am not compensated for the troubles i faced.

Thank you,
Faithful customer,
Christy suzanne sebastian.

Please note:-
I pre-paid and oyo was unable to provide the service let alone have the audacity to call back/check until the day after.
I cannot believe oyo can be this careless, i won't be using your application anymore and will be vocal about the same.

Booking id bxon7241.

I was supposed to receive a refund of 1822 and each time i called customer support, they said the payment has been processed and asked me to wait for 14days.

After 14 days when i call today, they say that the payment has failed and someone will call me within 2 days. Post that it will take another 14 working days.

No one called me saying the payment had failed. And the guest experience manager kept on saying i can only give you this much information.

Such cheats you guys are.

This is with regard to my stay at oyoliving property at blr1209, jude homes, 10/1, 2nd cross rd, narayana gowda layout, cashier layout, bismillahnagar, btm layout, bangalore.

Even after repeated mails/calls i am not able to get a resolution for my issues. When i was staying at the property, no issue was resolved and that i have vacated the property i am not getting my refund.

On top of it, people from oyoliving are calling me and asking me to pay the rent and everyday 1 days penal charges are being added to it.

On the first instance, i have suffered so much and now i am not even getting my refund. Nobody is responding to my mails, nobody is giving me concerned team’s contact number or any help.

I have already suffered a lot because of issues at oyoliving property and i am still suffering.

Hello,
I have booked a room at oyo 9258 rd towers on mar8, 2019 for today (Mar 13, 2019) booking id:htl6wwb4tn and now i'm in the hotel, the receptionist is saying that their hotel's agreement has been cancelled with oyo and my booking is not taken there. Then i called oyo helpline number, the person at the other end said he will arrange for the alternative way for my stay and after a long wait also i'm not getting any reply from their side (More than 1hour my call was on hold).

So, clearly i demand the refund of my money back to my account. And also i'm very inconvinced with oyo's service thinking not to take any oyo hotels hereafter anymore. I'm very dissapointed.

They didn't notice me either regarding the cancellation of agreement with the above said hotel or gave me alternate way to stay. Just because of this my total trip got spoiled and i have to rush for my flight tommorow morning at 4 am to checkin and now i have booked a room in the same hotel freshly and not sure whether the prior booking amount will get refunded or not. Waste of money and so much of stress.

My booking id was ywgp6123, booked on 8th march & amount was rs 1286. On day of my stay on 12th march i came to know that my booking id changed as qwnd1634 & amount is rs 1399. I request for this excess amount rs 113.
On the check-out time breakfast was not provided.in the check-in time no water bottle given inside the room. So, i would like to request to return around rs 300 in my a/c.
I have bitter experience with oyo. Ritesh agarwal came to our organization. Such careless business is not at all recommended.

We are travelling kodaikanal last 09/03/19.
And we booked 2 rooms from oyo booking site name capital o 25090 nivata springdale, kodaikanal rs.6300.
After reached hear the staff asking me that price not correct. Corect price rs.8500+tax.
Its last time cheating me. Bcz at kodaikanal fully room booked this time. Can’t check another resort in this time bcz i have little kid just 5 month old. So i humbly request no one believe oyo booking site and no one booked this resort

Hi

I had booked the westend residency of oyo rooms (Oyo 13107 westend residency) for a couple of days last month (Feb 13th - feb 15th). I am sorry to say it is completely unsafe for travellers. I was given room no. 110

It is very unhygienic and not meeting oyo rooms standards. Staff is completely unprofessional. It looks like a home has been converted into rooms.

The bed and bedding were very very filthy. The breakfast was very unhygienic. The bathroom filthy.

I hope oyo rooms discontinue their branding with such a poor partner.

Rgds

On 9/2/2019 i booked a hotel (Oyo 12542 hotel ankur plaza
) in nainital from oyo app and its booking id is kewm7608. There was some modification in booking so i was promised a refund of inr 2556. Its almost a month now but still i did not received my refund amount. When i contacted the customer support of oyo they asked my bank statement. I even provided that but still there is no resolution. Within this month i called them 7 to 8 times but they say the same wording that its under process and we are looking into it. I have an email chain with the customer experience manager from oyo regarding this issue but still nothing is sorted. I asked them if you have initiated the refund then provide me with the transaction reference number but they are not providing that also. This is the most non sense activity i have ever faced. The customer support team is not bothered about the problem i am facing.

I had booked oyo hotel 15965 nandi gateway for one day (9th march 2019 to 10th march 2019). Following are the points which indicates poor service from the hotel.
1. The room allocated to me had a faulty geyser. When asked for another room, the service boy took 1 hour to get another room and it turned out that this room has a faulty ac. As a result i was forced to occupy the room initially allocated.

2. Starting from 6 pm, generator problems started. Air conditioning did not work whole night. It was pretty obvious that the generator was not maintained properly.

3. The next day generator problem started again in the morning and even water stopped in the bathroom.

I want the customer service to look into the issues mentioned and want to know why they happened even after paying a premium price.

Dear team oyo,
I am one of your recent guest who is working as assistant manager in one of leading public sector bank writing this email as a well wisher who wants give an opportunity to introspect oyo team by sharing my very first experience with oyo;

Booked room booking id duqv4823 oyo 16437hotel alwar inn 7.12 am on 9th march 2019 in alwar city.
Reached hotel along with family (Wife, sister and 1year old daughter) around 9.00 am and inquired about my booking to check whether if i am at right hotel.
Oyo 16437hotel alwar inn receptionist asked me to cancel booking as he yet to get update of booking from oyo.
He also added if i cancel booking from oyo he will book room over the counter and will provide early check in.
By sensing his unprofessional behavior i refused to follow his advice but to my surprise he insisted upon me either to cancel or leave the reception.
Since i was along with my family, had left with no option excepting to go with his suggestion only.
He keep guiding me in oyo application to choose reason “ changed plan” and cancel booking.
He also assured me once i will cancel the booking will get refund and he will book over the counter.
Following his advice i canceled the booking but didn’t get any single buck to my account.
To avoid further argument with him and sensing the threat to family (As his behavior was very harassing and completely unprofessional) i immediately contacted to your so called “ oyo customer care “ but rather helping me in the situation they choose stick with cancellation policy simply refused to refund money and suggested to book another oyo property.
I was not very convinced about the safety of my family after the incident so had left the hotel and took shelter at some relative.
It might be threat for me if i might have choose to stay in some other property, that receptionist could trouble me.
At this point of time i questions
Whether right guest safety norms/policy were followed in the case which should be utmost priority in service sector?
Whether sense o[censored]rgency was shown and any needful action taken probe the case so same should not be repeated with other guest? (Guest experience manager shreya_[protected]
What action has been taken against that culprit who misbehaved with guest and not giving [censored] to “oyo “brand image?
Even after this incident why not my money is not being refunded?
Whether your refund policy is justifying in my case when customer booked room and canceled with in 2 hours of booking assuming threat to his safety?
Is making money is only usp and core value of oyo?

I strongly advise to investigate this case in detal and take strigent as possible action aginst the culprits and my full amount should be refunded imimidiately.

This will be great example for your team.

Looking forward for your earliest resolution.

I booked a room at hotel kava yamunanagar from oyo app on 8th march to 11th march 2019. My booking id is yfer7513, total payment deducted from my account is rs 2841/-. But when i reached hotel they told me that they have no tie up with oyo so my booking is not confirmed. If they have no tie with oyo how oyo app booked room with this hotel. I have called many time on customer care number but no reply. Kindly resolve my issue as soon as possible.

Dear sir,
The refund amt. Rs.1240 is not yet credited to my bank account. As discussed with oyo, they are telling that the amount is transferred to my bank account whose details are :

Utr: kkbk[protected]
Date:[protected]
For booking: uvpn3508

I had also attached bank statement around this date.

But as i contacted my branch they are saying that there is no such credit transaction in my account.

Sir, please solve my issue and please provide me my refund amount in bank.

Regards,
Shahrukh

I stayed in bagga inn on 9 th and 10th march 2019. The hotel is in worst condition possible, rooms are not clean cockroach and mosquito are all around the room. Sheets are unclean. They didn't provide basic toiletorie saying we have only limited stuff. I asked for tea which arrived 2 hours late and bill arrived before tea.
We upgraded our room but were made to change our room at 1 o'clock at night be ause ac was not working

Worst of all the receptionist at day time is total rascal (Bhanu). He fought with many guests. Misbehaved with women and told he will cancel our booking when we complained cleanliness.

I'd tried to book oyo on 2nd march. First time i tried using sbi debit card and money got debited but room did not get booked. I booked again using net banking and got the room.. However the money debited for the failed transaction has not yet reached the account.. Kindly look into the same..

My email : [protected]@gmail.com
My phone - [protected]

1) 28th feb, 2:55 pm: i am informed by the oyo guest experience manager monika that they cannot refund my payment to source and i have to submit my bank account details.

She also tells me that they have initiated my refund - i don't know what that means as i haven't provided my bank account details yet.

2) 10 days later - i speak to mr. Sanjeev who tells me that the refund has been processed to source and i should wait another 7 days for it.

I have never had to wait for more than 5 days for an online refund and it's already been 10 days now. Clearly oyo is doing something with my money.

Oyo rooms has not provided me with gst invoice for booking id yhtv1649. They have provided me only with reciept. On 5/march during my checking i called their customer care and informed that i was not able to update gst details through their app. Customer care representative told me that they will update my gst details and provide the tax invoice only after checking out.

I called them on 10 march and i was told that they can not provide gst invoice with my details as i had already checked out. I have recordings of both the conversations.

I request the oyo rooms team to provide me with gst invoice with my details.

My booking id is fial4516 in 14993 oyo rp palace for your reference.
Issues i faced are as follows:-
1. Very small room not more than 8x8 feet.
2. Dirty room.
3. No water.
4. No wifi.
5. No body to attend to issues mentioned.
6. Dirty toilet.
7. Used un packed soap.
8. Torn and old bed sheet.
Pls find photo attached.
Note:- tried contacting oyo customer service but no use i even tried cancellation but the money gone was gone. I think i deserve a big compensation from oyo for this.

We made a booking for sparrow inn hotel at alwar through oyo. Payment was made in advance. The booking was done on 26/02/2019 for the future date 09/03/2019 and the booking is wucv2035. But today on 09/03/2019 when we reached hotel for check in we got to know that they don't have any tie up with oyo. On calling customer care, executive said they will not be able to provide us room in the said hotel. And the executive was not at all helpful and was acting like a robot, giving solution which wasn't acceptable. This is the second time we are facing this issue.in the month of january this year we faced similar kind of issue in jaipur. The service of oyo is one of the worst. They cheat the customers. Solution which oyo was providing, shifting to a nearby hotel. Once the guest had reached the hotel oyo wants them to go to a different location which causes inconvenience and additional conveyance charges which oyo is not going to compensate. Secondly what kind of hotel they are shifting is not guaranteed. The lady called shivani on the call from oyo customer care was acting like an #. When asked her to transfer the call to manager she didn't do that. She assured me that hey manager will call me back in 10 minutes but it's been an hour i didn't receive any call yet.

I have booked oyo rooms - hotel brij, nagpur inn from dated 25th feb, 2019 to 01.03.2019. Booking id as per below.
Chdo6985
Bwdv9168
Hvwn6501
Eqlh1236

I need gst invoice as per government rule. Even our company phoenix contact india does not accept the hotel bills without gst.

I have done multiple requests to hotel brij inn and oyo rooms regarding my gst bills. But they are just trying to avoid it; yet not provided me gst bills.

Hi Team

I have booked a room in OYO and it got canceled due to technical issue as per the support team update and money got detected.So, i have claimed for refund and it's been 2 months and i did not get any update.If I call to support team they said it was initiated and I did not received any .I have also shared the bank statement as per their request.I am not getting any proper reply and until unless I call them I am not getting any reply call or mail from the tem.