OYO Rooms Complaints & Reviews

I booked a room in ooty for two days (16-18 march). When i checked in, i didn’t find it appropriate as it was unhygienic. So, i called customer care. They said you look for another oyo hotel and we transfer the money to that hotel and also bear the cost if it is more.

It took 3hrs to get a room. I spoke to more than 10 customer care people, but still the money is not refunded. Please look into this matter

My...

I want to delete my oyo account booking history and if thats not possible block or delete my account as soon as possible please do that block my account as early as possible... Delete my oyo account or block it... I am not satisfied with this service of oyo... Give these things as a disclamer that you guys are not gonna allow to delete history i am never gonna use this app if you did not take action on my request...

I had booked one night stay in oyo 26794 white lotus hotel (Room was 1 classic 2x) udupi, karnataka, india for 12th march 2019. Booking was confirmed by oyo and i do have email confirmation of the booking. Booking id vkjs1857

On 11th night, i tried calling the hotel just to confirm my booking and they said it is not confirmed. I called oyo customer care immediately and explained the situation. The person received the call told...

Package id - pkg-rgum8925.
I have taken a package of otty 5n/6day. A person by the name o[censored]zair ahmed from oyo contacted me and discussed about travel and package. At the time of discussion i have told him that we are 4 people (2 adult and 2 childre age 10 and 5 years) and he told me that he will book a train in morning for 4 people so that it reaches in next day morning. And flight in the afternoon for depature on the last day from...

They guys update false picture on their app.. Rediculious.. Kya dikha kr kya dete hai ye log.. I booked oyo on 10th of march when i chckd in the room was very unhyginic a adour comes all around..
No food facilites over there..
My money is totally wasted.. If they are not eligible to give services then why they open these services... I want my refund asap.....

Customer name:- christy suuzane sebastian
Phone no:- [protected]
Booking id:- dswc4823
I hope oyo understands what happened last night (I. E 13th march 2019). You guys were not able to fulfil the customer "care" needs! I would like to start by stating how my booking was already cancelled once, yesterday and the executive itself assigned the next oyo residency and did not even bothered to check with them, who then denied...

Booking id bxon7241.

I was supposed to receive a refund of 1822 and each time i called customer support, they said the payment has been processed and asked me to wait for 14days.

After 14 days when i call today, they say that the payment has failed and someone will call me within 2 days. Post that it will take another 14 working days.

No one called me saying the payment had failed. And the guest...

This is with regard to my stay at oyoliving property at blr1209, jude homes, 10/1, 2nd cross rd, narayana gowda layout, cashier layout, bismillahnagar, btm layout, bangalore.

Even after repeated mails/calls i am not able to get a resolution for my issues. When i was staying at the property, no issue was resolved and that i have vacated the property i am not getting my refund.

On top of it, people from oyoliving...

Hello,
I have booked a room at oyo 9258 rd towers on mar8, 2019 for today (Mar 13, 2019) booking id:htl6wwb4tn and now i'm in the hotel, the receptionist is saying that their hotel's agreement has been cancelled with oyo and my booking is not taken there. Then i called oyo helpline number, the person at the other end said he will arrange for the alternative way for my stay and after a long wait also i'm not getting any reply from...

My booking id was ywgp6123, booked on 8th march & amount was rs 1286. On day of my stay on 12th march i came to know that my booking id changed as qwnd1634 & amount is rs 1399. I request for this excess amount rs 113.
On the check-out time breakfast was not provided.in the check-in time no water bottle given inside the room. So, i would like to request to return around rs 300 in my a/c.
I have bitter experience with oyo. Ritesh...

We are travelling kodaikanal last 09/03/19.
And we booked 2 rooms from oyo booking site name capital o 25090 nivata springdale, kodaikanal rs.6300.
After reached hear the staff asking me that price not correct. Corect price rs.8500+tax.
Its last time cheating me. Bcz at kodaikanal fully room booked this time. Can’t check another resort in this time bcz i have little kid just 5 month old. So i humbly request no one believe...

Hi

I had booked the westend residency of oyo rooms (Oyo 13107 westend residency) for a couple of days last month (Feb 13th - feb 15th). I am sorry to say it is completely unsafe for travellers. I was given room no. 110

It is very unhygienic and not meeting oyo rooms standards. Staff is completely unprofessional. It looks like a home has been converted into rooms.

The bed and bedding were very...

On 9/2/2019 i booked a hotel (Oyo 12542 hotel ankur plaza
) in nainital from oyo app and its booking id is kewm7608. There was some modification in booking so i was promised a refund of inr 2556. Its almost a month now but still i did not received my refund amount. When i contacted the customer support of oyo they asked my bank statement. I even provided that but still there is no resolution. Within this month i called them 7 to 8 times...

I had booked oyo hotel 15965 nandi gateway for one day (9th march 2019 to 10th march 2019). Following are the points which indicates poor service from the hotel.
1. The room allocated to me had a faulty geyser. When asked for another room, the service boy took 1 hour to get another room and it turned out that this room has a faulty ac. As a result i was forced to occupy the room initially allocated.

2. Starting from...

Dear team oyo,
I am one of your recent guest who is working as assistant manager in one of leading public sector bank writing this email as a well wisher who wants give an opportunity to introspect oyo team by sharing my very first experience with oyo;

Booked room booking id duqv4823 oyo 16437hotel alwar inn 7.12 am on 9th march 2019 in alwar city.
Reached hotel along with family (Wife, sister and 1year old...

I booked a room at hotel kava yamunanagar from oyo app on 8th march to 11th march 2019. My booking id is yfer7513, total payment deducted from my account is rs 2841/-. But when i reached hotel they told me that they have no tie up with oyo so my booking is not confirmed. If they have no tie with oyo how oyo app booked room with this hotel. I have called many time on customer care number but no reply. Kindly resolve my issue as soon as possible....

Dear sir,
The refund amt. Rs.1240 is not yet credited to my bank account. As discussed with oyo, they are telling that the amount is transferred to my bank account whose details are :

Utr: kkbk[protected]
Date:[protected]
For booking: uvpn3508

I had also attached bank statement around this date.

But as i contacted my branch they are saying that there is no such credit transaction...

I stayed in bagga inn on 9 th and 10th march 2019. The hotel is in worst condition possible, rooms are not clean cockroach and mosquito are all around the room. Sheets are unclean. They didn't provide basic toiletorie saying we have only limited stuff. I asked for tea which arrived 2 hours late and bill arrived before tea.
We upgraded our room but were made to change our room at 1 o'clock at night be ause ac was not working
br...

I'd tried to book oyo on 2nd march. First time i tried using sbi debit card and money got debited but room did not get booked. I booked again using net banking and got the room.. However the money debited for the failed transaction has not yet reached the account.. Kindly look into the same..

My email : [protected]@gmail.com
My phone - [protected]...

1) 28th feb, 2:55 pm: i am informed by the oyo guest experience manager monika that they cannot refund my payment to source and i have to submit my bank account details.

She also tells me that they have initiated my refund - i don't know what that means as i haven't provided my bank account details yet.

2) 10 days later - i speak to mr. Sanjeev who tells me that the refund has been processed to source and i should...