OYO Rooms Complaints & Reviews

Dear team

With reference to my booking for hotel grand valley, mussoorie (Oyo 16063) on[protected] for 23rd march 19 to 24th march 19, booking id fdlg6390, with full online payment.
On 24th march 19, i reached hotel at 9.30 am. On reception, they refused for check in. Reason was "oyo has not paid dues to hotel grand valley from last 5 months amounting in lakhs"..
When hotel owner mr anshoo came, he simply refused for check in.

I contacted oyo from 9.30 am to 1 pm, they simply say "i am sorry, we are sorry, sorry, sorry, sorry". They make my calls on hold for 15- 20 minutes. My call details is attached for your reference.

I was wandering from here and there for 3 hours with my family. I had traveled 300 kms from delhi and did not get check in. So what was the fun for booking hotel from delhi. To get harassed, cheated, and mentally torched.

Why oyo has taken booking if hotel grand valley is not allowing check in. Oyo is cheating & fraud. They are taking money from customer for good hotels and on arrival they are doing fraud and shifting to some lower grade hotels.

I have spent rs 20, 000/- for this trip from delhi to mussoorie. Oyo has ruined my trip.

Now, immediately return my booking amount along with loss suffered for rs 20, 000/-.

After 7 days of this mail as notice i will make legal action against oyo.

@concerned departments: kindly take necessary action and do need ful

Regards
Asif
[protected]

Hi,

I stayed in OYO hotel (Peace Inn) Chennai near Rutland Gate and Apolo child hospital for 4 nights. the hotel representative gave me receipt against my stay. I have been following up with the hotel representative requesting for the bill which I need for reimbursement purpose. But I have given some or other excuses every time I call them. I need the bill ASAP. Request you to do the needful. My e mail ID is satyam.[protected]@hpppl.in ([protected])

Contact of Hotel: [protected]

I am attaching the receipt for you reference.

I had made a booking under oyo rooms, Booking Reference No : WGSA8476 l which got cancelled cause the resort terminated the contract with OYO. Since it was no fault of mine OYO had to refund the amount back which they said that they would into refund into two parts within 7-14 working days. It's been more than 20 days I have haven't received the full amount. I have received only one half and I am yet to receive the other half. Every time I contact them they tell me to contact my bank which has no part to play. I have even sent them proof of my statement that I have received only one part of the payment. They provided me some RRN number which I provided to my bank and they said that they can't do anything with it. I have contacted them more than 10 times but every time they said that it's been settled on their end, my question is if it is why is it that I have received only one half of the amount and I haven't received the other half ?

Oyo room you guys just waste time and harass people. As i booked a room in oyo 4312 park street ranchi. I made booking and payment online. On reaching hotel after long journey your hotel partner denied the payment and told that will only except cash. And now the booking price was double the price i paid as its on sport booking. Then i called your costumer care no. The had a word with them and the asked me do do new booking.. I felt helpless and traped in oyo deceitfulness.. You guys are just making life so messed up. There is no agreement between oyo and there partners. Even i called to oyo team before making the booking and the suggested this hotel is very good and the rating shows 4.5 on oyo app for this hotel... Fake rating you guys give to your hotel just to make people traped... Its just a fraud..

It has been 3 months since i have checked out from oyo living premises (Id - ftlp0156) in pune narayan nagar, still no reply on deposit return.
Every time you call to their customer service, it ends up by saying that they have escalated the matter to higher authority, but where and on which planet this higher authority resides, we don't know.
As per agreement of oyo living, deposit has to be returned within 15 days of checkout, but from 15th day uptil now, i have been continuously calling and mailing the customer service, no damn reply.

After such a pathetic service, i recommend not to use oyo living in future and especially if we want to save any deposit amount from being robbed.

Booking (Miau6754) re: booking (Miau6754) silverkey executive stays 19493 here i had checked in on 25 th march.

I am supposed to do payment of rs: 683 but property manager collected the payment rs: 1510, the he staying payment not collected agin he collected payment rs 683 during check out.

No reply form oyo team and i can't argue with property persons. Terrific situation..

I made the booking via oyo booking id : yzej7421 so before check in i confirm with oyo they said booking confirm i called hotel then they denied for booking again call oyo mr niranjan he said he resolve my issue but the amount i paid he refund me 489 and i have to pay cash 489 in hotel i agreed but when i reach property no one aware about this and they miss behave and i stand at lobby for more than 1 hour and hotelier ask 3 time more 1500 for check in and near by no hotel available so i am they said they will refund my money what ever i paid at hotel but no one refund me no one help me i called more than 20 time to oyo but no one help me!

We booked 2 holiday package in last month. For kerala and which problems we faced in the trip we informed to oyo team by email, phon calls, what's app but still there is not any positive response from oyo holiday team. (Abhishek. [protected]@oyorooms.com and packages. [protected]@oyorooms.com) we booked and spent our money on trust but how this kind of service provider the oyo. This will be made negative feedback for oyo in future. Hopefully please look into this.

I would like to share my yesterday experience with you which is completely unprofessional with oyo team. They just harassed people badly they people don't have an idea from how fare customer travel and if somebody booked oyo then they already schedule some meetings overthere.

Yesterday i booked oyo 29708 sumedha premium @ rs 1261. My booking id is pvfx4805. Me and my husband reached hotel at sharp 11:45am but when we reached there hotel receptionist girl denied our check-in because of low tariff and she suggest us to spoke with oyo customer care. At sharp 11:51 we had contact on your customer care number where my husband spoke with mr. Anirudh, then again we called same and spoke with gopi who had transfer our call to some senior person his name was himanshu who is completely unprofessional, person who dont provide satisfactory solution. Even he dont have sufficient sense to catch our concern, he just wasted our time. Me and my husband we booked that venue for some meeting person and your executive suggest us to change the venue means how could your team being so unprofessionally.

Also after wasting long time and talking long with him we urged him to bear half cost i, e. Rs.800 and rest cost we will bear but he said its not possible from their end. Neither himanshu hasn't able to provide satisfactory solution nor he had transferred our call to ground team.

The level o[censored]nprofessionalism of your executive was not finished here. Himanshu had put our call on hold with asking and solving our issue. And after a long hold he had disconnected the call. To whom permission he did this.

"now i want reason due to an error from oyo why customer will penalized. If some tariff issue you had not updated on your site then what"s customer fault".

Also let you know yesterday i booked same deluxe room overthere @ rs.2200 because i cant change the venue but your nonsense executive was giving bluff to us and not want to understand our genuine reason. He just repeated things like a parrot.

I have booked a room through oyo rooms in pune in the hotel orchid rooms on 13/03/2019 for rs. 896/- which by mistake got cancelled by my side after payment got debited. Against it i had a word with oyo team on ([protected]) mentioned number. They assisted me that i am initiating your refund against it but you book room again in the same hotel. I did as they said and got debited twice, 1 for the earlier booking which got cancelled and again for the next booking which i have made. They committed to give refund in 7-14 working days. So after 7 days i called again on the same number on 20/03/2019 that i din't got my refund yet and again after checking in system they told that it wasn't generated right now i am initiating so you will get it in next 7-14 days not today after 7 days on 26/03/2019 when i called to ask for the status they told me that it wasn't generated we are initiating right now so you will get it in next 7-14 days from today. I am really really dissatisfied with this thing. Like i will have to again wait for next 7-15 days which makes no sense. I have got complaint number in total 3 times against which my refund was processed than how is that possible that it wasn't initiated. Today the girl told that last time when they called i wasn't contactable which is wrong as i have attached screenshot of everytime when i have called and how much time i was connected and had a word with oyo team. I have audio recordings too for all the dates but its not getting supported somehow over here. I wasted alot of time behind it. Want an answer regarding the pathetic system they have maintained and need my refund within a day as. I can not suffer for what worst system you guys carry. Worst experiance ever i had with this oyo portal. Need immidiate actions to be taken for the same. The time oyo commites for refund already got overshooted against whcih ample prrofs i have attached so expecting refund within a day for the same.

I had done a booking with oyo in mussorie but the owner denied my booking stating they have issues with oyo and he resisted to give me room. I have done the payment, received confirmation mail, watsapp msg. Even after all this still the hotel person denied giving room. I had to wait for 3 hrs till i get a temporary solution which they have given me a shabby hotel with a lower price and closed cabin room? Why was denied to give my room, i met with an accident and my car got damaged due to all the stress which i had gone through. I was offered a shabby room. My motto of enjoying my holiday got ruined? I had to spend extra and book another room from another source again. I will never ever again trust oyo rooms again. Who would pay me my losses which incurred to me

On the 25th night, i booked a room id: voup 1058 and requested for early check in and the support guy said yes you can check in early by paying an additional amount of 200 at hotel venue.

But now the hotel guys said like all the rooms are full until 12 pm.

I need immediate refund and compensation for your worst behavior towards a customer.

I have raised a complaint via call id:14044360.

Don’t know is it oyo or something else it’s been 1:31 am and i just found the whole bed is full of khatmall pls get a life oyo you should think twice before giving your brand name to such these type of hotels it’s not hotel it’s like dhabaaa type place but dhabaaa is also good. I am not sleep properly so they changed my room and give me another but the thing is that why should i suffer for this and what kind of hospitality is this if you don’t know how to serve a guest please shut your this # business i am feeling very bad about all these incidents from morning to tonight i ma just suffering in. This place please let me know that would you like to take any action for this i don’t think so but i will post all those photos in social media that how oyo make you fool i will go against you and complain a file in consumer court

Hi, this is jagadeesh, actually i booked a room and due to some issue like some problems they offered 10% booking amount refund, i requested to refund amount into my bank account, almost 1 month is over i didnt get any refund after i requeted to send money into oil wallet and executive said that you can use it next booking but am unable to use it and now they said that we cannot do any thing right now

Dear Sir/Madam.

I have booked OYO ROOMS_ PURI Subudhi's Inn hotel through makemytrip on 22nd march'19 to 24th march '19. I reached hotel around 6.15 am on 22nd march and the hotel receptionist told me, your booking is there but OYO have paid only Rs. 3680/-so can't give you the rooms where I have paid Rs.12101/-. I called OYO customer care more than 20 times and they didn't cooperate me. After huge discussion and my personal source they ready to given rooms at 8.30 am. It was very pathetic experience with my family including two child and two senior citizen. Requesting you please look into this take necessary action against OYO ROOMS. However hotel staffs are good and help me a lot.

Regards,

Tanmoy Ghosh
My Booking ID: RDEJ7601

Hello

I am writing on behalf of mobility engineering consortium. Earlier this year, we hosted an event called formula bharat in coimbatore, tamil nadu. We were approached by mr. Abdul rashid, deputy micro market ceo of oyo, in october 2018, with an interest in marketing its services to our database. On october 23, 2018, an agreement provided and on december 13, 2018 the signed agreement was received wherein upon promotion of material, oyo will deliver its minimum payment of inr 20, 000 post event by february 1, 2019. We have done our due diligence in this matter (Screenshots attached).

Since the event's completion on january 28, 2019, we have been in constant follow up with mr. Rashid. Each call has been responded with empty promises of payment coming through and as of recent, it has been stalled as mr. Rashid claims to have had a surgery. I am not sure how your company works but if someone is out of office, i am sure the responsibility to push payment through can be handed to someone else. As of this week, we will be nearing 2 months of delayed payment.

I hope this matter will be resolved at the earliest.

Cathy dsouza
[protected]@mobilityeng.in

I have always booked rooms via oyo and have been satisfied. I am also a wizard member. Recently i had booked oyo 3066 d2 holiday inn at model beach, puri and was really disappointed by their service provided. None of the rooms that we booked were ready during our check in time, though we checked in after the time provided. They did not change the bed sheets, towel, blankets etc., nor were the attached bathrooms cleaned. They refused to clean them, even when we asked them to. Any small issue we faced took hours and hours of time to get solved. This was moreover due to the insufficient number of staff working there. How can only two people be employed in a three storey building? They should engage more staff accordingly. Not only us, there were several other boarders who complained of their harrassment and all being of the same opinion that oyo 3066 does not deserve the oyo tag. I request oyo to take necessary actions regarding the issues.

Sir,

Where ever i go i stay in oyo rooms. I love oyo rooms and iam a wizard member of oyo.

I have checked in to oyo 22008 jrj suits in thiruvananthapuram on march 9th after noon.in the evening i have gone to bath room and the fittings of bath room was very law quality. The faucet was leaking and water was coming from that. After that it broken when i used it. Water was forcely coming and it fill the bath room. I called reception and some one came and calling maintenance people from out side. Water was leaking and came to bedroom. After half an hour one maintenance person came and made it ok. And i told the manager to change the room. But they told me i have to pay rs2000 then only they can change the room. I called your oyo supporting team in delhi and told, they were helpless. Manager was a rowdy he was suppose to attack me. My would be was with me and i paid rs 2000 to that hotel. Is it hospitality? I was asking him to change the room for one and half hours. I slept at 1am in the morning.. I should get my cash back. And you should remove the manager as soon as possible.. He will destroy your name.

Expecting you reply and kindly enquire about that. You can or you team can check the cc tv and ask your team in delhi how many times i called to delhi and they put me on hold. Any way i need money back. Iam also working in a four star hotel as front office manager. We do never ask money from guest and trouble guest for the fault of the hotel. You should take the action immediatly

Thanks and regards

Santhosh abraham

Oyo member

Kottayam

Kerala

[protected]

We have a booked a room via oyo at 23081 little stay service apartments, ambattur, Chennai. We personally went to the above apartment and asked about the rate and rooms and they showed us a room which was of good quality and and same as what was shown in the website. Today was the check-in date. When we went there they showed us an entirely different room of poor quality on the 3rd floor of a building next to the actual apartment. The bathroom facilities were unhygienic. Bedsheets and pillowcases were soiled ones with hairs and all. when we asked about it they said they don't have any spare bedsheets. Hotel faculties were not even apologetic about the inconveniences they have caused for us. Even the customer care was not helpful in the matter. We feel cheated in the matter.
Booking id WOYF9051

I had a booking in the hotel keshari for 3 days .The experience there was the worst i dont know how oyo is supporting these types of hotels.you really dissappoint me . my pair of dress went missing while i was out of the hotel without my due permission the hotel house keeping staff opened my room and took a tees and a shots . what should i do now can oyo suggest me ?